Call Logging; Call Park From Single-Line Sets; Call Park From Multi-Line Sets; Call Park System Orbit - Mitel SX-2000 EL Information Manual

SX-200 General Information Guide

Call Logging

Call Logging provides the telephone user with a log showing a list of all the calls to their
telephone set. The log includes all calls answered and not answered, as well as, calls forwarded
to another destination. The user can press the Call softkey to return the call.

Call Park from Single-line Sets

This feature allows users of single-line telephones to put a call on hold (parked) and then replace
the handset. The call may be retrieved at the extension at which the call was parked, or from
any other extension in the system. If Music-on-Hold is available, the parked party hears music.
The parking extension may not originate or receive new calls until the parked call is retrieved.
It can only access paging equipment.

Call Park from Multi-line Sets

This feature allows you to park a call from your prime line. After you park a call you can make
or accept other calls from your prime line.This feature is available on SUPERSET 4015,
SUPERSET 4025, SUPERSET 4125, SUPERSET 4090, SUPERSET 4150, SUPERSET 410,
SUPERSET 420, and SUPERSET 430 telephones.

Call Park System Orbit

This feature allows you to park up to 25 calls in a parking orbit from any line on your display
set or console. Your display shows the park access code and the orbit number. You can then
page and inform the paged party where they can retrieve the call. After you park the call, your
line is free to make or accept other calls.

Call Rerouting

This feature provides flexibility for the routing of incoming calls, attendant access, call
interception, and routings for various features. Different types of calls can be routed to different
answering points in DAY, NIGHT1, and NIGHT2 service for each tenant. Rerouted calls are
processed differently than normal calls. The system considers rerouted calls to be important
calls that must get through. Some features on the reroute point are ignored because of this.

Callback

The Callback feature allows the system to notify a caller when a busy device becomes free or
when a set has been used after a no answer condition was encountered.
Callback - Busy allows a user who has encountered a busy destination (set, hunt group, or
trunk group) to have the call completed when the destination becomes idle. The system
continuously monitors the originating set or console and the destination. When the originating
set is idle and the call can be completed, the system calls the originating set. When that set or
console answers, it calls the destination.
Callback - No Answer allows a user, after dialing an extension which does not answer, to
have the call completed after the called party uses the telephone. The system continuously
monitors the originating set or console and the called set. When the called set goes off hook
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