Attendant Serial Call; Attendant Source Key; Attendant Timed Recall; Attendant Tone Signaling - Mitel SX-2000 EL Information Manual

Feature Description

Attendant Serial Call

The Attendant Serial Call feature allows an incoming trunk call to be set as a serial call before
being transferred by the Attendant. After the call is finished, the Serial Call recalls the Attendant.
This allows a caller to speak to several individuals in the system without the need for transfers
by the called extensions.

Attendant Source Key

Pressing the SOURCE softkey allows the Attendant to speak with the source party of a call, to
swap between the source and destination parties or to split up a conference call. The source
party's extension number, COS, and COR are displayed on the first line of the Console's LCD
display and the destination party is put on Consultation Hold. A party on Consultation Hold at
the Console does not hear music.

Attendant Timed Recall

This feature automatically alerts the Attendant when a call extended through the Console or a
call on hold at the Console has not been answered within a programmed time-out period.

Attendant Tone Signaling

The Attendant Console usually does not transmit DTMF tones. Applications such as Voice Mail,
however, may require the Attendant to transmit tones. The Attendant Tone Signaling feature
allows the Console to transmit DTMF tones during a call.

Attendant Training Jacks

Training jacks are provided on the Attendant Console for use by a supervisor or trainer who is
training a new attendant. Each Console is equipped with two Attendant jacks. Either jack may
be used by the Attendant, while the other provides a monitoring, supervisor, or training function.

Attendant Transfer To Campon

This feature allows the Attendant to connect calls to a busy extension, hunt group or trunk group
for automatic completion when the called busy party becomes free. The Attendant cannot camp
on but can transfer calls into Campon. See Campon. For details of recall from Campon, see
Recall.

Attendant Transparent Multi-Console Operation

The Attendant Transparent Multi-Console Operation feature allows some features to apply to
a group of consoles within a tenant. For example, when Transparent Multi-Console is used, a
console may review or cancel a Message Waiting indication for any station. Without this feature,
only the console that set the Message Waiting for a specific station, can review or cancel it.
Recalls to the RECALL softkey for any console in the group can be answered by any console
in the group.
When a SUPERSET display telephone user presses the CALL softkey to call the console in
response to a message received, if the message was left by a console with the Transparent
Multi-Console Operation feature enabled, the call is turned into a normal Dial 0 call and routes
to the Dial 0 point of the SUPERSET telephone.
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