Technical Support; Additional References; Before Contacting Hp Support - HP Rx2620-2 - Integrity - 0 MB RAM User Manual

Technical support

Additional references

The following additional information sources are available:
•
Web pages related to the HP ProLiant Server Management Packs for Operations Manager 2007
(http://www.hp.com/servers/integration)
•
Microsoft® Operations Manager 2007 user documentation website
(http://www.microsoft.com/technet/opsmgr)
•
HP ProLiant Server Management Packs for Microsoft® System Center Operations Manager 2007
Troubleshooting Assistant

Before contacting HP support

Before contacting HP for support, review the following steps, and collect the necessary system information:
Review the troubleshooting information found in this guide.
1.
IMPORTANT:
(http://www.hp.com/servers/integration) to verify you are using the current version of the HP
ProLiant Server Management Packs for Microsoft® System Center Operations Manager 2007
User Guide. Use the part number and the date on the title page to determine which version
you are using. The contents of this guide are updated frequently and newer versions are
placed on the HP website. Download and open the updated file to use the current HP ProLiant
Server Management Packs for Microsoft® System Center Operations Manager 2007 User
Guide.
For product updates, see the HP website (http://www.hp.com/servers/integration).
2.
If you cannot resolve the issue with the information contained in this guide, contact HP support, and
3.
have the following information about your Operations Manager 2007 environment available:
Microsoft® Windows® operating system version and patch levels
o
The HP ProLiant Server Management Packs for Microsoft® System Center Operations Manager
o
2007 version installed
The versions of HP Insight Management Agents as associated plug-in tools (such as Version
o
Control Agents and Insight Diagnostics)
The version of HP Insight Management WBEM Providers
o
HP server type and models
o
HP server serial number
o
Screen prints of any error messages received
o
Detailed description of the problem
o
Before proceeding, access the HP website
Technical support 103