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Canon BJC-2100 User Manual

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BJC-2100
USER
MANUAL
Canon

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  • Page 1 BJC-2100 USER MANUAL Canon...
  • Page 3: Table Of Contents

    Contents Introduction Welcome Printer Documentation How to Use This Manual Copyright Disclaimer Trademarks FCC Regulations Canadian Radio Interference Regulations Safety Precautions Basic Printing Procedures Examining the Printer Printing Your Document Loading Plain Paper Paper Handling Paper and Other Print Media Notes on Handling Print Media Setting the Paper Thickness Lever High Resolution Paper...
  • Page 4 T-Shirt Transfer Envelopes Printing Photographs Using BJ Cartridges Types of BJ Cartridges BJ Cartridge Guidelines Replacing Ink Tanks Replacing the BJ Cartridge Using the Windows Printer Driver Printer Driver Basics Opening the Printer Properties Dialog Box Selecting the Print Mode Setting the Page Size Confirming the Paper Feed Using Online Help...
  • Page 5 Printer Does Not Start or Stops Mid-job Paper Jams or Does Not Feed An Error Message Appears Other Problems Before You Call for Help Getting Help From Canon Specifications Printing Specifications Printing Area Using the Optional IS-22 Color Image Scanner Cartridge...
  • Page 6 Introduction Welcome Printer Documentation How to Use This Manual Copyright Disclaimer Trademarks FCC Regulations Canadian Radio Interference Regulations Safety Precautions Introduction...
  • Page 7: Introduction

    Welcome Thank you for purchasing the BJC-2100 Series Color Bubble Jet Printer. Printer Documentation The documentation for your printer consists of these items: I Quick Start Guide Shows you how to set up the printer and prepare it for operation according to your computer system.
  • Page 8 Printer Documentation I Conventions This User’s Manual uses the following symbols to indicate important information. Always observe the instructions indicated by these symbols. Cautions alert you to ways to avoid injury to yourself, damage to the Caution printer, or the loss of valuable data. Notes provide advice, tips, and suggestions that are intended to help you Note work more efficiently with the printer.
  • Page 9: How To Use This Manual

    How to Use This Manual To view this User’s Manual, please use Acrobat Reader 4.0, which is included on your CD-ROM, or a later version of Acrobat Reader. Use this button when you wish to Use this button to display the enlarge the screen you are viewing.
  • Page 10 How to Use This Manual Use this button when you wish to search for a word. This arrow and blue text indicate a jump to another location in the User’s Manual where the topic shaded in blue is discussed. This column displays a table of contents for the User’s Manual. Click the desired item to jump to the topic.
  • Page 11: Copyright

    Disclaimer Canon Computer Systems, Inc. has reviewed this manual thoroughly in order to make it an easy to use guide for your Canon BJC-2100 Series Color Bubble Jet Printer. All statements, technical information, and recommendations in this guide and in any guides or related documents are...
  • Page 12: Trademarks

    Trademarks Canon, BCI, BJ, and Bubble Jet are trademarks, and SelectExchange is a service mark of Canon Inc. Print Planet is a service mark of Canon Computer Systems, Inc. Microsoft and Windows are registered trademarks of Microsoft Corporation in the U.S. and other countries.
  • Page 13: Fcc Regulations

    FCC Regulations Color Bubble Jet Printer, Model BJC-2100 This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) This device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation.
  • Page 14: Canadian Radio Interference Regulations

    Use of shielded cable is required to comply with Class B limits in Subpart B of Part 15 of FCC Rules. Do not make any changes or modifications to the equipment unless otherwise specified in the manual. If such changes or modifications should be made, you could be required to stop operation of the equipment.
  • Page 15: Safety Precautions

    Safety Precautions Please read the safety warnings provided in this manual to ensure that you use the printer safely. Do not attempt to use the printer in any way not described in this manual as this could result in unforeseen printer faults or cause a fire or electric shock. Printer Location Power Supply and Power Cord Cleaning and Maintaining the Printer...
  • Page 16: Printer Location

    Safety Precautions I Printer Location Do not place the printer close to flammable solvents such as alcohol or thinners. If flammable solvents come in contact with electrical components inside the printer, such substances could cause a fire or electric shock. Do not use flammable sprays near the printer.
  • Page 17 Safety Precautions Do not place the printer on a thick rug or carpet. Fibers or dust entering the printer could cause a fire. Keep the power outlet for the printer free of all obstacles so you can unplug the power cord at any time. Such obstacles could prevent you from unplugging the printer when a printer fault occurs and cause a fire or electric shock.
  • Page 18: Power Supply And Power Cord

    Safety Precautions I Power Supply and Power Cord The socket-outlet shall be installed near the equipment and shall be easily accessible. Do not attempt to plug the power cord into the power outlet or unplug the power cord when your hands are wet. This could cause an electric shock.
  • Page 19 Continuing to use the printer in these circumstances could cause a fire or electric shock. Call the Canon Customer Care Center. Getting Help From Canon Always grasp the plug when you unplug the power cord.
  • Page 20: Cleaning And Maintaining The Printer

    Safety Precautions I Cleaning and Maintaining the Printer Use a damp cloth to clean the printer. Do not use flammable solvents such as alcohol, benzene or thinners. If flammable solvents come in contact with electrical components inside the printer, such substances could cause a fire or electric shock. Always unplug the printer from the power outlet when you are cleaning the printer.
  • Page 21 If any foreign object (metal or liquid) enters the printer, unplug the power cord and call the Canon Customer Care Center. Continued use of the printer when a foreign object has fallen into the printer could cause fire or electric shock.
  • Page 22: Bj Cartridges And Ink Tanks

    Safety Precautions I BJ Cartridges and Ink Tanks ® For safety reasons store BJ cartridges and ink tanks out of the reach of small children. If a child inadvertently licks a BJ cartridge or ink tank or ingests any ink, consult a physician immediately. Do not subject BJ cartridges or ink tanks to shocks or excessive vibration.
  • Page 23: Basic Printing Procedures

    Basic Printing Procedures Examining the Printer Printing Your Document Loading Plain Paper Basic Printing Procedures...
  • Page 24: Examining The Printer

    Examining the Printer This section describes the parts of the printer and how they function. I Front View RESUME Button After you have resolved a sheet feeding problem, press this button to resume printing. You can also double-click this button to start a Nozzle Check Pattern. You can start print head cleaning or reset the printer by pressing and holding down the RESUME button for more than two seconds.
  • Page 25: Back View

    Examining the Printer To ensure optimum performance of the print head, the printer Note automatically cleans the print head every time it is plugged in or the front cover is closed after being open for more than a few seconds. Avoid unplugging the printer and opening the front cover unnecessarily as print head cleaning consumes ink.
  • Page 26: Inside The Printer

    Examining the Printer I Inside the Printer Paper Thickness Lever Adjust the gap between the print head and the paper. Set this lever for the type of media that you are using. Cartridge Holder Holds the BJ cartridge or the optional IS-22 Color Image Scanner Cartridge.
  • Page 27: Printing Your Document

    Printing Your Document After you set up the printer, you can start printing. This section describes how to print a document on plain paper. Create a document using an application program. (Or, open the file you wish to print.) Specify the paper size in the application program you are using. Make sure that the printer is set up properly.
  • Page 28 For Windows users Open the Printer Properties dialog box. Select the command used for printing, make sure the Canon BJC-2100 is selected as the default printer, and then click the Properties button. (Depending on the application program you use, the print operation procedure may be different.
  • Page 29 Printing Your Document Windows Specify the necessary print settings in the printer driver. Using the Windows Printer Driver Click the OK button to close the Printer Properties dialog box. Basic Printing Procedures...
  • Page 30 Printing Your Document Windows Start printing from the application program. Click the OK button. Printing begins. Click Here Basic Printing Procedures...
  • Page 31 Printing Your Document Windows The following screen appears during printing. BJ Backgrounder BJ Background Monitor BJ Printer Status Monitor BJ Backgrounder The BJ Backgrounder is displayed in the lower right corner of the screen. You can cancel or pause the print job. BJ Background Monitor The BJ Background Monitor is launched automatically and is minimized on the Windows Taskbar.
  • Page 32 Printing Your Document For Macintosh users Macintosh Select the command used for printing to open the dialog box. Normally select Print or Page Setup from the File menu. Specify the necessary print settings in the printer driver. Using the Macintosh Printer Driver Basic Printing Procedures...
  • Page 33 Printing Your Document Macintosh Start printing from the application program. Click the Print button. Printing begins. The following screen appears during printing. When a single Macintosh computer is connected to the printer, and while printing from the print server in a network environment, the print progress is displayed.
  • Page 34: Loading Plain Paper

    Loading Plain Paper This section describes how you load plain paper. Lower the paper output tray. Paper Output Tray Note The paper output tray can be raised while you are not printing. Basic Printing Procedures...
  • Page 35 Loading Plain Paper To avoid paper jams, fan the stack to remove static cling, then align the edges of the stack by tapping it on a flat surface. Load the stack of paper. • Align the stack with the right side of the auto sheet feeder and insert it into the auto sheet feeder.
  • Page 36: Paper Handling

    Paper Handling Paper and Other Print Media Notes on Handling Print Media Setting the Paper Thickness Lever High Resolution Paper Transparencies Back Print Film Glossy Photo Paper High Gloss Film Glossy Photo Cards Banner Paper T-Shirt Transfer Envelopes Printing Photographs Paper Handling...
  • Page 37: Paper And Other Print Media

    Specifications • Envelopes You can use the standard US Commercial #10 and European DL sizes. You can also use the envelopes that come with Canon Greeting Cards. Do not use other envelope sizes. I Canon Specialty Paper • High Resolution Paper Provides more vivid colors than plain paper.
  • Page 38 Use transparencies to prepare materials for use with an overhead projector. To avoid paper jams and other problems, do not use transparencies intended for use with other Canon BJ printers, laser printers, or photocopiers. You cannot print on this media using the BC-22e Photo BJ Cartridge.
  • Page 39 Paper Size. • Greeting Cards Get the most out of your card making software with Canon Greeting Cards. These cards give your unique, personalized cards the look and feel of professional cards. You can create cards, invitations, announcements, and more.
  • Page 40: Notes On Handling Print Media

    Notes on Handling Print Media I Media You Can Use With This Printer Before you execute a print job, open the printer driver and select the settings that match the media loaded in the printer. Using the Windows Printer Driver Using the Macintosh Printer Driver Printer Driver Settings Media...
  • Page 41: Paper Handling Guidelines

    Notes on Handling Print Media I Paper Handling Guidelines To avoid poor print quality and possible damage to the printer, do not use the types of media listed below. • Folded paper • Curled paper • Creased or crumpled paper •...
  • Page 42 Notes on Handling Print Media • When storing the print media, put the print media back in its original packaging and avoid locations that are exposed to direct sunlight or that are subject to high temperatures or humidity. To avoid curling or wrinkling the paper, store it in a level place.
  • Page 43: Media Sizes

    220 × 110 mm European DL envelope 4 × 6 in. Canon Greeting Card envelope Non-standard sizes must be within the following limits: Minimum: 3.94 × 3.94 in. (100.0 × 100.0 mm) Maximum: 9.5 × 23.0 in. (241.3 × 584.2 mm)
  • Page 44: Setting The Paper Thickness Lever

    Setting the Paper Thickness Lever Set the paper thickness lever to match the media type. Paper Thickness Lever Paper Handling...
  • Page 45 Setting the Paper Thickness Lever Media Paper thickness lever Plain paper Left Artist Canvas Right Back Print Film Left Banner Paper Left Brilliant White Paper Left Bubble Jet Paper Left High Resolution Paper Left Glossy Photo Cards Left Glossy Photo Paper Left Greeting Cards Right...
  • Page 46: High Resolution Paper

    High Resolution Paper • This paper provides superior color development. It is highly suitable for printing business documents that contain color graphs, charts, and photographs. • Load paper with the printing side (the whiter side) facing up. • Load up to 40 sheets of paper at a time in the sheet feeder. •...
  • Page 47: Transparencies

    Transparencies This is special film for use in overhead projectors. Do not use transparencies for other types of printers or for photocopiers because they will cause paper jams. Also, do not use the BC-22e Photo BJ Cartridge when printing transparencies. •...
  • Page 48 Transparencies Plain Paper Print Side • You can load up to 20 sheets at one time in the sheet feeder. • Be sure set the Media Type to Transparency in the printer driver. • After printing, remove each printed sheet from the output tray as it is ejected. •...
  • Page 49: Back Print Film

    Back Print Film This is semi-transparent film used for backlit display. Printed images are reversed (mirrored). • Do not use the BC-22e Photo BJ Cartridge when printing back print films. • Load back print film with the printing side (the rougher side) facing up. •...
  • Page 50: Glossy Photo Paper

    Glossy Photo Paper Glossy Photo Paper is thicker than High Resolution Paper and has a glossy surface that provides print quality close to that of actual photographs. • Load one sheet of Glossy Photo Paper at a time. • Load with the printing side (the glossy side) facing up. •...
  • Page 51 Glossy Photo Paper • Set the Media Type setting in the printer driver to Glossy Photo Paper. Selecting the BJ Cartridge and Media Type Windows Changing the Print Dialog Box Settings Macintosh • After printing, remove each sheet from the output tray as it is ejected. •...
  • Page 52: High Gloss Film

    High Gloss Film You can print high quality photographs using this media type with a BC-21e Color BJ Cartridge. Do not use the BC-22e Photo BJ Cartridge with High Gloss Film. • Load this film with the printing side (the glossy side) facing up. •...
  • Page 53: Glossy Photo Cards

    Glossy Photo Cards This specialized paper has the same qualities as Glossy Photo Paper. By setting the print area to extend beyond the perforations, you can use this media type to print cards without white margins. This is useful when you want to print a color photo card that covers the entire print area.
  • Page 54: Banner Paper

    Banner Paper Banner Paper consists of letter-size sheets that are joined together to make one long strip. These are used for printing long posters or banners (up to 6 sheets in length). • Printing on banner paper consumes a great deal of ink. If the BJ cartridge is low on ink, replace it.
  • Page 55 Banner Paper • Tear off the number of sheets you want to print, plus one extra. A maximum of 6 sheets can be printed at one time. In this case, tear off 7 sheets. • When setting the paper guide, leave a small space along the edge of the paper. Printing Side Paper Handling...
  • Page 56 Banner Paper Load the banner paper so that the trailing edge is folded up and not Note hanging down. • Fold the joint between sheet 1 and sheet 2 upward. • Set the Media Type setting in the printer driver to Plain Paper. Selecting the BJ Cartridge and Media Type Windows Changing the Print Dialog Box Settings...
  • Page 57: T-Shirt Transfer

    T-Shirt Transfer You use T-Shirt Transfers for making iron-on appliques for T-shirts. Original T-shirts can be created simply by printing your favorite pictures, then ironing them onto a T-shirt. Printed images are reversed (mirrored). Do not use the BC-22e Photo BJ Cartridge when printing T-Shirt Transfers.
  • Page 58 Envelopes • To assure crisp, clear printing, do not use envelopes with textured or coated surfaces. To avoid paper feed problems, do not use double-flap envelopes or envelopes with exposed adhesive seals. • Prepare the envelopes. Press down on the corners and the middle of the envelopes to expel air and eliminate warp and curl.
  • Page 59: Loading Envelopes

    Envelopes For more reliable feed, make sure the flaps lie flat by rubbing with the tip of a pen. I Loading Envelopes • Load envelopes with the address side facing up (with the flap side facing down). Print Side • You can load up to five envelopes in the sheet feeder. •...
  • Page 60: Printing Photographs

    Printing Photographs I Tips for Printing Photographic Images To produce the best possible print quality for printing photographic images from a digital camera or scanner, or photographic images downloaded from a home page on the Internet, follow these guidelines. • Use the BC-22e Photo BJ Cartridge. •...
  • Page 61 Printing Photographs Adjust the printer driver settings. For Windows users For Macintosh users For optimum reproduction of all the color tones, make sure that Note the Media Type setting is correct for the media you have loaded in the printer. Windows For Windows users Open the Printer Properties dialog box and click on the Main tab.
  • Page 62 Printing Photographs For Macintosh users Macintosh Select the command used for printing (for example, Print from the File menu) to open the Print dialog box. Select the Photo icon in the Print dialog box. Select Photo in the BJ Cartridge setting, and click the Print button. I About Photo Optimizer The Photo Optimizer adjusts a photographic image created with a digital camera when it is printed out.
  • Page 63 Printing Photographs Check the Whole Page checkbox, if necessary. Enabled: When the Whole Page setting is enabled, the Photo Optimizer adjusts multiple photographic images appearing on the same page separately. Use this setting when any trimmed or rotated images are contained in the page. Disabled: When the Whole Page setting is disabled, the Photo Optimizer adjusts multiple graphic images appearing on the same page as a whole.
  • Page 64: Using Bj Cartridges

    Using BJ Cartridges Types of BJ Cartridges BJ Cartridge Guidelines Replacing Ink Tanks Replacing the BJ Cartridge Using BJ Cartridges...
  • Page 65: Types Of Bj Cartridges

    Types of BJ Cartridges This section describes the BJ cartridges that you can use with the printer. Select the BJ cartridge that best meets your particular print job. I BC-21e Color BJ Cartridge (included with printer) Use this BJ cartridge for standard high-quality color printing. BCI-21 Color BCI-21 Black Ink Tank...
  • Page 66 Types of BJ Cartridges The BC-21e Color BJ Cartridge contains two replaceable ink tanks: • BCI-21 Color Ink Tank Contains Cyan, Magenta, and Yellow (CMY) inks. • BCI-21 Black Ink Tank Contains only black ink. The following BJ cartridges consist of a print head and ink tank sealed in one unit. When this BJ cartridge runs out of ink, discard the entire print head unit.
  • Page 67: Bj Cartridge Guidelines

    BJ Cartridge Guidelines • Always store BJ Cartridges and ink tanks safely out of the reach of small children. If a child inadvertently licks a BJ cartridge or ink tank or ingests any ink, consult a physician immediately. • Do not leave an empty ink tank in a BJ cartridge. Remove it immediately after ink runs out.
  • Page 68: When To Replace The Bj Cartridge

    BJ Cartridge Guidelines I When to Replace the BJ Cartridge When your printed text is faint or the printed colors are wrong, print a Nozzle Check Pattern and check the status of the print head. Based on the results of the Nozzle Check Pattern, clean the print head and replace the ink tank or BJ cartridge if required.
  • Page 69: Replacing Ink Tanks

    Replacing Ink Tanks When using the BC-21e Color BJ Cartridge, you can replace the ink tanks when they run out of ink. When you purchase extra ink tanks, specify the BCI-21 Color Ink Tank or BCI-21 Black Ink Tank. Make sure the printer is connected to the power outlet. Open the front cover.
  • Page 70 Replacing Ink Tanks Pull the tab on the ink tank toward you to release it. Then pull it out of the slot. • To avoid staining your hands, clothing, or areas of the work site, do not Note shake or drop the ink tank when you are handling it. Also, do not press in on the sides of the ink tank.
  • Page 71 Replacing Ink Tanks Remove a new ink tank from its package and remove the protective orange cap. Protective Cap • To avoid staining your hands, clothing, or areas of the work site, do not Note shake or drop the ink tank when you are handling it. Also, do not press in on the sides of the ink tank.
  • Page 72 Replacing Ink Tanks Slide the new ink tank into the slot. Firmly push the ink tank tab down and back into an upright position until the tank locks into place. Using BJ Cartridges...
  • Page 73 Replacing Ink Tanks Close the front cover. • The cartridge holder moves to the home position on the right side of the Note printer. • The printer automatically cleans the print head unit. Using BJ Cartridges...
  • Page 74: Replacing The Bj Cartridge

    Replacing the BJ Cartridge When a BC-20 Black BJ Cartridge or BC-22e Photo BJ Cartridge runs out of ink, or when you want to switch a BJ cartridge with another one, follow the procedure below to change the BJ cartridges. Make sure the printer is connected to the power outlet.
  • Page 75 Replacing the BJ Cartridge Raise the blue cartridge lock lever on the right side of the cartridge holder to unlock the cartridge holder. Lift the BJ cartridge out of the cartridge holder. Using BJ Cartridges...
  • Page 76 Replacing the BJ Cartridge If you are replacing a depleted BJ cartridge, dispose of it immediately. If you are exchanging BJ cartridges for a special print job, hold the BJ cartridge with the label facing you and the print head down and store it in the SB-21 Ink Cartridge Storage Box.
  • Page 77 Replacing the BJ Cartridge Take the new BJ cartridge out of its package. Remove the orange protective cap and tape. Protective Cap Protective Tape Set the BJ cartridge into the cartridge holder. Then lower the cartridge lock lever until it locks into place. Using BJ Cartridges...
  • Page 78 Replacing the BJ Cartridge Set the paper thickness lever for the type of media that you are going to load. Setting the Paper Thickness Lever Close the front cover. • The cartridge holder moves to the home position on the right side of the Note printer.
  • Page 79: Using The Windows Printer Driver

    Using the Windows Printer Driver Printer Driver Basics Opening the Printer Properties Dialog Box Selecting the Print Mode Setting the Page Size Confirming the Paper Feed Using Online Help Closing the Printer Properties Dialog Box Using the Windows Printer Driver...
  • Page 80: Printer Driver Basics

    Printer Driver Basics The printer driver controls communication between the printer and your computer. To use the printer with your computer, you must install the printer driver. For instructions on installing the printer driver, refer to the Quick Start Guide. You’ll also want to use the online Help to learn more about the functions of Note the printer driver.
  • Page 81: Opening The Printer Properties Dialog Box

    Opening the Printer Properties Dialog Box When you specify the print settings or use maintenance functions such as print head cleaning, open the Printer Properties dialog box. There are two different ways to open the Printer Properties dialog box: from your application program or from the Start menu. This section describes the general procedures for opening the Printer Note Properties dialog box.
  • Page 82 Opening the Printer Properties Dialog Box Make sure that Canon BJC-2100 is selected in the Printer box. If another printer name is displayed, click the down-arrow and then select Canon BJC-2100 from the pull-down list. Using the Windows Printer Driver...
  • Page 83 Opening the Printer Properties Dialog Box Click the Properties button. The Printer Properties dialog box opens. Make sure that the Main, Page Layout, Stamp/Background, and Maintenance tabs are displayed in the Printer Properties dialog box. Using the Windows Printer Driver...
  • Page 84: Directly From The Start Menu

    This method is also helpful when you wish to use maintenance functions such as print head cleaning without starting up an application program. Click the Start button. Point to Settings, then click Printers. When the Printers window is displayed, click the Canon BJC-2100 icon. Using the Windows Printer Driver...
  • Page 85 Opening the Printer Properties Dialog Box Select Properties from the File menu. The Printer Properties dialog box opens. Make sure that the Main, Page Layout, Stamp/Background, and Maintenance tabs are contained in the Printer Properties dialog box. When you open the Printer Properties dialog box directly from the Start Note menu, some other tabs (such as General and Details) are added by the Windows operating system.
  • Page 86: Selecting The Print Mode

    Selecting the Print Mode Before you start a print job, open the Printer Properties dialog box and specify the print mode. The print settings in the Printer Properties dialog box allow fine control over the print quality and color adjustment, but you can simplify the setup procedure by selecting the icon in which the most appropriate print settings are pre-assigned.
  • Page 87 Selecting the Print Mode Print Mode Purpose BJ Cartridge Media Type Icon Automatically recognizes photographs Color Plain Paper and graphics and prints using the optimum print settings. This print mode is the best choice when you print data that contains different elements such as text, tables, graphs, and photographs in the same document.
  • Page 88 Selecting the Print Mode I Selecting the BJ Cartridge and Media Type After you select the icon, match the BJ Cartridge and Media Type settings with the BJ cartridge and print media installed in the printer. Open the Printer Properties dialog box, then click the Main tab. Select the desired icon according to your print purpose in the Choose Print Mode box.
  • Page 89 Selecting the Print Mode When you change a default setting in the BJ Cartridge or Media Type box, Note the icon that indicates the current settings changes to User-modified. Current Setting You can start a print job with the User-modified icon, or you can save the settings in the Choose Print Mode box under a new icon.
  • Page 90: Setting The Page Size Confirming The Paper Feed

    Setting the Page Size Set the page size you use from within the application program before printing. Also make sure that the Page Size setting in the Printer Properties dialog box is identical to the paper size setting in the application program. I Confirming the Page Size You can view the size of paper you use in the print settings information box of the Main tab.
  • Page 91 Setting the Page Size I Changing the Page Size (for standard paper sizes) Click the Page Layout tab. Click the down-arrow in the Page Size box, then select the appropriate page size from the pull-down list. Using the Windows Printer Driver...
  • Page 92 Setting the Page Size I Changing the Paper Size (for custom paper sizes) Click the Page Layout tab. Click the down-arrow in the Page Size box, then select Custom Size from the pull-down list. The Custom Page Size dialog box is displayed. Using the Windows Printer Driver...
  • Page 93 Setting the Page Size Select inches or millimeters for the unit of measurement in the Unit box, and enter the desired width and height within the following ranges: width: 3.94" to 9.50" (100.0 mm to 241.3 mm) height: 3.94" to 23.0" (100.0 mm to 584.2 mm) Click the OK button.
  • Page 94 Confirming the Paper Feed You can view the paper feed method in the illustrated guideline in the Main tab. Illustrated Guideline If this information is not correct, click on the Page Layout tab and make the correct selections. Use the online help feature to find out about the Settings on the Page layout tab. Using Online Help Manual Feed is not available for the BJC-2100.
  • Page 95: Using Online Help

    Using Online Help When you want to learn about a particular topic, the online help function provides the necessary information on the screen of your computer. Use the online help to learn about all the features of your printer driver. I Finding Information on a Particular Topic When you click the ? button on the upper right corner of the Printer Properties dialog box, the shape of the mouse pointer changes to...
  • Page 96: Finding Information On An Operation Procedure

    Using Online Help I Finding Information on an Operation Procedure Click the Help button on the lower right corner of the Printer Properties dialog box. When the contents of the BJ Raster Printer Driver Help are displayed, select the desired item to learn more about the item. To find an item you want information about, click the Index or Find tab and enter a keyword.
  • Page 97: Closing The Printer Properties Dialog Box

    Closing the Printer Properties Dialog Box After specifying the necessary print settings, close the Printer Properties dialog box and start your print job. Make sure the information on the tabs is correct. Click the OK button. The print settings become enabled and the Printer Properties dialog box closes.
  • Page 98 Closing the Printer Properties Dialog Box • To set the print settings without closing the Printer Properties dialog box, Note click the Apply button. • To ignore any changes you have made, click the Cancel button. • To change the print settings back to the factory settings, click the Defaults button.
  • Page 99: Using The Macintosh Printer Driver

    Using the Macintosh Printer Driver Printer Driver Basics Selecting a Printer Driver Changing the Page Setup Dialog Box Settings Changing the Print Dialog Box Settings Using Balloon Help Using Background Printing Using the Macintosh Printer Driver...
  • Page 100: Printer Driver Basics

    Printer Driver Basics The printer driver controls communication between the printer and your computer. To use the printer with your computer, you must install the printer driver. For instructions on installing the printer driver, refer to the Quick Start Guide. Note You’ll also want to use the online Help to learn more about the functions of the printer driver.
  • Page 101: Selecting A Printer Driver

    Selecting a Printer Driver Before using the Page Setup dialog box and the Print dialog box, you must first go into Chooser in the Apple Menu and choose the correct printer driver. I Selecting the Printer Driver Using Chooser • Make sure the printer is connected to your Macintosh. Select Chooser from the Apple Menu.
  • Page 102 Selecting a Printer Driver To perform background printing, set Backgrounding to On. Close Box Close Box Click On Click in the close box to close the Chooser. You can now use the BJC-2100 for printing. Using the Macintosh Printer Driver...
  • Page 103: Changing The Page Setup Dialog Box Settings

    Changing the Page Setup Dialog Box Settings The size of the paper used for printing is usually set when a document is created with an application. In your application, open the Page Setup dialog box and select the paper size you are using with your printer.
  • Page 104 Changing the Page Setup Dialog Box Settings Select Orientation. Click the OK button. The Page Setup dialog box closes. I Selecting the Paper Size (for custom paper sizes) When you use custom paper sizes, select any one of Custom1 to Custom3. Select the command used for Page Setup in your application program.
  • Page 105 Changing the Page Setup Dialog Box Settings Select inches or millimeters for the unit of measurement in Unit and enter the desired width and height. Click the Apply button. The Custom dialog box closes and the specified paper size is set. Note •...
  • Page 106: Changing The Print Dialog Box Settings

    Changing the Print Dialog Box Settings Before you can start printing, you’ll want to make a few basic settings. Set the BJ Cartridge and Media Type settings to match your printer setup, then select the icon that corresponds to the print mode you want to use to print your document. I Setting the Print Mode and Starting to Print This section explains how to make the required settings before you start printing.
  • Page 107 Changing the Print Dialog Box Settings Enter the number of copies to be printed, and then set which pages are to be printed. Note When only certain pages of a document are to be printed, click the From button and enter the first and last print pages. Using the Macintosh Printer Driver...
  • Page 108 Changing the Print Dialog Box Settings Select BJ Cartridge and Media Type. Click the up- or down-arrow to display a pop-up menu. Note • When a document created in color is to be printed out in monochrome, place a check mark in the Print Grayscale checkbox. •...
  • Page 109 Changing the Print Dialog Box Settings Select the Print Mode icon. Select the icon that is closest to your document type and intended results. The Current Settings shows the name of the selected icon, along with information on the Halftoning and Color Correction for the selected Print Mode.
  • Page 110 Changing the Print Dialog Box Settings I Displaying a Print Preview of the Document To view a preview of the document as it will appear when printed, click the Options... button and change the output destination. Open the Print dialog box, and click the Options... button. The Options dialog box is displayed.
  • Page 111 Changing the Print Dialog Box Settings Click the Preview button in the Print dialog box. The Preview dialog box is displayed. Using the Macintosh Printer Driver...
  • Page 112 Changing the Print Dialog Box Settings Note When the preview screen is displayed as a result of selecting manual for Print Mode, you can adjust the Color Balance and Density Settings. When you are satisfied with the document and want to print it, click the Print button.
  • Page 113 Changing the Print Dialog Box Settings Click the File button in the Print dialog box. Type in the name under which you want to save and click the Save button. The document data is saved in PICT file format. Using the Macintosh Printer Driver...
  • Page 114: Using Balloon Help

    Using Balloon Help Turn on balloon help to display an explanation of each function on the screen. When you position the cursor over a given item, a brief explanation of that item appears in a balloon. Use the balloon help to learn about all the features of your printer driver. I Displaying Balloon Help To display the balloon help, select Show Balloons from the Help menu.
  • Page 115: Using Background Printing

    Using Background Printing If background printing is selected with Chooser, you can open the BJ PrintMonitor to confirm the progress of printing or to stop printing. Also, you can change the order in which suspended documents are printed. I About Background Printing The print processing method that enables you to do other tasks simultaneously while printing documents is called “Background Printing.”...
  • Page 116 Using Background Printing I Closing the BJ PrintMonitor Window When you select Close Status Window from the File menu, the BJ PrintMonitor window closes. Using the Macintosh Printer Driver...
  • Page 117 Using Background Printing I BJ PrintMonitor Function The BJ PrintMonitor shows the document currently being printed and a list of the documents queued for printing. Print queue document information includes the document name, number of pages, number of copies, and the time when the print job was accepted. The total number of print queue documents is displayed in the bottom row.
  • Page 118 Using Background Printing The BJ PrintMonitor makes it possible to perform the following tasks. • You can change the order of the documents in the print queue. Position the cursor over the name of the document whose position you want to change and drag it to the desired position in the queue while holding down the mouse button.
  • Page 119: Using The Printer With A Network

    Using the Printer With a Network The BJC-2100 Series printer can be connected to a network. To enable use of the printer from any computer connected to the network, the BJC-2100 printer driver must be installed on each computer. I Connection Environment and Installation •...
  • Page 120: Selecting The Printer Driver

    Using the Printer With a Network Print server Refers to the computer to which the printer is directly connected via a USB interface cable. On the print server, select the printer driver called BJC-2100. From the print server, the progress of printing can be confirmed using the BJ PrintMonitor. Client machine Refers to a computer that is connected to the print server via an Ethernet network.
  • Page 121 Using the Printer With a Network Select the BJC-2100 icon and select the printer name from Connected to:. Click the Share button. Using the Macintosh Printer Driver...
  • Page 122 Using the Printer With a Network Confirm that BJC-2100 server is selected for Enter New Print Server Name:, and then click the Send button. Confirm that a new print server name has been added to Current Print Servers, and then click the Close button. Click the closebox to close the Chooser.
  • Page 123 Using the Printer With a Network Setting up client machines Select Chooser from the Apple Menu and make AppleTalk active. Select the BJC-2100 (Server) icon and select the print server in Connected to:. Click the closebox to close the Chooser. Using the Macintosh Printer Driver...
  • Page 124 Using the Printer With a Network I Confirming the Status of the Print Server from a Client Machine When the progress of printing with the print server is to be confirmed in the BJ PrintMonitor, start the BJ StatusMonitor. Starting the BJ StatusMonitor Double-click the BJ StatusMonitor icon in the BJ Extra folder.
  • Page 125 Using the Printer With a Network Select a print server on which you can check printing progress. Select Print Server Selection from the File menu. Select a printer and a printer server on which you can check printing progress. Note If AppleTalk Zone is set, select a zone that includes a print server on which you can check printing progress.
  • Page 126 Using the Printer With a Network Functions of the BJ StatusMonitor The progress of print jobs being performed by the print server can be confirmed using the BJ StatusMonitor. A list of documents that are currently being printed as well as those in the print queue is displayed.
  • Page 127 Using the Printer With a Network The following operations can be performed with the BJ StatusMonitor. Note, however, that the owner of the client machine and the owner of the document must be the same. If you double-click a document name, you can determine the owner of the print job. •...
  • Page 128: Maintaining The Printer

    Maintaining the Printer Cleaning the Printer Printing a Nozzle Check Pattern Cleaning the Print Head Cleaning the Paper Feed Rollers Transporting the Printer Maintaining the Printer...
  • Page 129: Cleaning The Printer

    Cleaning the Printer The inside of the printer may become soiled with ink and paper dust as the printer is used. Unplug the printer from the power outlet. If you have been using the printer, wait at least one minute before proceeding.
  • Page 130 Cleaning the Printer Open the front cover and wipe inside the printer with a clean dry cloth. Look for sprayed ink, paper dust, or scraps of paper especially around the platen. Avoid touching parts inside the printer such as the cartridge holder. Platen •...
  • Page 131: Printing A Nozzle Check Pattern

    Printing a Nozzle Check Pattern The Nozzle Check Pattern confirms whether the inks are being correctly ejected from the print head nozzles. Print the Nozzle Check Pattern when your printouts are streaked or the color tones are not correct, or after print head cleaning. Make sure that the printer is plugged in and more than one sheet of plain paper is loaded in the printer.
  • Page 132 Printing a Nozzle Check Pattern Windows For Windows users Open the Printer Properties dialog box, then click the Maintenance tab. Click the Nozzle Check Pattern icon in the Test Prints box. When a confirmation message appears, click the OK button. Maintaining the Printer...
  • Page 133 Printing a Nozzle Check Pattern For Macintosh users Macintosh Select Page Setup from the File menu, then click the Utilities button. Select Test Print. Maintaining the Printer...
  • Page 134 Printing a Nozzle Check Pattern Select Nozzle Check Pattern. When a confirmation message appears, click the OK button. Maintaining the Printer...
  • Page 135 Printing a Nozzle Check Pattern I Examining a Nozzle Check Pattern The patterns show the status of the BJ cartridge. BC-21e Color BJ Cartridge or BC-22e Photo BJ Cartridge Black BJ Cartridge If the pattern is broken or missing, or a specific color is not printed, clean the print head. Cleaning the Print Head Maintaining the Printer...
  • Page 136: Cleaning The Print Head

    Cleaning the Print Head Cleaning the print head clears the nozzles. Note Cleaning the print head consumes ink so clean the print head only when necessary. Make sure that the printer is plugged in. The following sections describe how to start print head cleaning from the printer driver. For Windows users For Macintosh users Maintaining the Printer...
  • Page 137 Cleaning the Print Head Windows For Windows users Open the Printer Properties dialog box, then click the Maintenance tab. Select the print head cleaning icon in the Print Head Cleaning box. When a confirmation message appears, click the OK button. Cleaning begins;...
  • Page 138 Cleaning the Print Head Macintosh users Macintosh Select Page Setup from the File menu, then click the Utilities button. Select Print Head Cleaning. Maintaining the Printer...
  • Page 139 Cleaning the Print Head Click the OK button. The Cleaning begins. Completion takes approximately 30 seconds. Maintaining the Printer...
  • Page 140: Cleaning The Paper Feed Rollers

    Cleaning the Paper Feed Rollers If you frequently print on specially coated paper, like High Resolution Paper, paper dust will accumulate inside the printer and may adversely affect paper feed. To prevent this, clean the feed rollers using the cleaning sheet provided in the packet of coated paper. Maintaining the Printer...
  • Page 141 Cleaning the Paper Feed Rollers Peel the two pieces of tape off the cleaning sheet. Load the cleaning sheet • Load the sheet with the taped side facing up and the sticky pads down. • Slide the paper guide snug against the left side of the cleaning sheet. Maintaining the Printer...
  • Page 142 Cleaning the Paper Feed Rollers Start cleaning. Open the Printer Properties dialog box, click the Maintenance tab and then Windows click the clean paper feed rollers icon. Select Page Setup from the File menu, then click Utilities and click the Feed Macintosh rollers cleaning icon.
  • Page 143: Transporting The Printer

    Transporting the Printer Use the original box and packing material to repack the printer for shipping or moving to another location. (When you do not use the original box, make sure that the printer is packaged properly so that it does not get damaged during the transportation.) Open the front cover and remove the BJ cartridge from the cartridge holder.
  • Page 144 Transporting the Printer Disconnect the printer cable from the computer and printer. Also, disconnect the power cord from the printer. Reattach the tape to the printer and insert the printer into its plastic bag. Tape Maintaining the Printer...
  • Page 145 Transporting the Printer Fit the packing material on either end of the printer and pack the printer into the original box. Note If you are shipping the printer through a shipping agent, mark the box with “FRAGILE” or “HANDLE WITH CARE”. Maintaining the Printer...
  • Page 146: Troubleshooting

    Troubleshooting Printout Is Unsatisfactory Printer Does Not Start or Stops Mid-job Paper Jams or Does Not Feed An Error Message Appears Other Problems Before You Call for Help Getting Help From Canon Troubleshooting...
  • Page 147: Printout Is Unsatisfactory

    Printout Is Unsatisfactory Color Document Printed in Monochrome Colors Not Clear Printed and On-Screen Colors Do Not Match Printout Does Not Match the Document Displayed on the Screen Printed Text Rotated 90 Degrees Printing in Top Left Corner Text Cut Off at Bottom Right Corner, Right Edge, or Bottom Edge Text or Image Reversed (Mirrored) Enlarged/Reduced Printing Not Correct Single Page Prints Over Two or More Pages...
  • Page 148 Printout Is Unsatisfactory I Color Document Printed in Monochrome A document created in color is printed in monochrome. BC-20 B BJ C HECK LACK ARTRIDGE INSTALLED Color printing is not possible using the BC-20 Black BJ Cartridge. Replace it with a suitable color cartridge, such as the BC-21e Color BJ Cartridge or BC-22e Photo BJ Cartridge depending on your application.
  • Page 149 If the wrong printer driver (one that supports only monochrome printing) is selected, all the documents are printed in monochrome. Start the print job again and check that “Canon BJC-2100” is displayed in the Name entry box of the Print dialog box.
  • Page 150 Printout Is Unsatisfactory I Colors Not Clear The colors in printed photographs and illustrations are not as clear as you expected. HECK CARTRIDGE AND MEDIA CORRECT FOR THE PRINT JOB When printing photographs or illustrations, use High Resolution Paper, Glossy Photo Paper, or High Gloss Film. These media provide better color reproduction and brighter colors than plain paper.
  • Page 151 Printout Is Unsatisfactory HECK RINTER DRIVER SETTINGS CORRECT FOR MEDIA AND PRINT JOB Open the printer driver dialog box and select the print mode best suited for the print job. Also make sure that the BJ Cartridge and Media Type settings match the BJ cartridge and media currently set in the printer.
  • Page 152 You may not be able to achieve satisfactory performance with an ink tank that has been re-filled or that uses third party ink. It is recommended that you use ink tanks specifically designed for use with the Canon BJ cartridge.
  • Page 153 Printout Is Unsatisfactory I Printed and On-screen Colors Do Not Match The colors you see on the screen do not match the colors you see in the printed copy of the same image. For example, objects that appear blue on the screen are printed purple and objects that appear pale green on the screen are printed dark green.
  • Page 154 HECK RE YOU USING PLAIN PAPER OR ESOLUTION APER The color clarity of your printouts will be different when using various print media. To obtain the best color results, use Canon High Resolution Paper or Canon Glossy Photo Paper. Troubleshooting...
  • Page 155 Printout Is Unsatisfactory I Printout Does Not Match the Document Displayed on the Screen The document is displayed correctly on the screen but the printout does not match the screen. HECK ID YOU CANCEL A PRINT JOB BEFORE IT WAS COMPLETED There may be data remaining in the printer or the computer from the previous print job.
  • Page 156 Meaningless characters and symbols may print if you have selected the wrong printer driver for the print job. Start the print procedure again and make sure that “Canon BJC-2100” is displayed in the Name entry box of the Print dialog box.
  • Page 157 Printout Is Unsatisfactory HECK S THE PROBLEM IN THE ORIGINAL FILE If the printout does not match the document displayed on the screen when you print a certain file, the cause of the problem may be in the file or the application program you are using.
  • Page 158: Printed Text Rotated 90 Degrees

    Printout Is Unsatisfactory I Printed Text Rotated 90 Degrees The document text orientation is not correct and it is printed rotated 90 degrees. HECK S THE RIENTATION SETTING CORRECT Select Portrait to print across the width of the page and select Landscape to print across the length of the page.
  • Page 159: Printing In Top Left Corner

    Printout Is Unsatisfactory I Printing in Top Left Corner HECK S THE PAPER IN THE PRINTER LARGER THAN THE PAGE SIZE SPECIFIED IN THE PRINTER DRIVER If you print on paper larger than the page size selected in the printer driver, the page is printed in the top left corner.
  • Page 160 Printout Is Unsatisfactory If you want to use Scaled Printing with reduction, make sure that the correct percentage is set and confirm that the page size selection is correct. Refer to the printer driver online help for more details. I Text Cut Off at Bottom Right Corner, Right Edge, or Bottom Edge The text is printing in the bottom right corner of the page or printing beyond the right or bottom margins and cut off from view.
  • Page 161 Printout Is Unsatisfactory HECK CALED RINTING SET FOR ENLARGEMENT IN THE PRINTER DRIVER If Scaled Printing is set for enlargement in the printer driver, the document is enlarged and printed in the bottom right corner, or cut off at the bottom or right edge of the paper.
  • Page 162 Printout Is Unsatisfactory I Text or Image Reversed (Mirrored) The printed image is printed with left and right sides reversed or “mirrored”. HECK RINT ILM OR HIRT RANSFER SELECTED FOR EDIA Open the printer driver dialog box and check the Media Type setting. If the setting is not correct, click the down-arrow and select the correct media from the pull-down list.
  • Page 163 Printout Is Unsatisfactory I Enlarged/Reduced Printing Not Correct A print job set up for Scaled Printing in the printer driver is not executing correctly. HECK OES THE SIZE OF THE PAPER IN THE PRINTER MATCH Windows Windows IZE SETTING IN THE PRINTER DRIVER If you are using Scaled Printing to enlarge or reduce the print job so it fits on the paper in the printer, first set the Page Size in the Page Layout tab to the size specified in the application program.
  • Page 164 Printout Is Unsatisfactory I Single Page Prints Over Two or More Pages HECK OES THE IZE SETTING IN THE APPLICATION Windows PROGRAM AND PRINTER DRIVER MATCH Set the same Page Size setting for the application program and the printer driver. Open the Printer Properties dialog box, click the Page Layout tab, and select the Page Size that matches the Page Size setting in the application program.
  • Page 165 Printout Is Unsatisfactory I Colors Streaked or Incorrect The text appears scratched, streaked, or the wrong colors are printed. HECK S THE INK IN THE CARTRIDGE IN GOOD CONDITION If text or images are streaked, scratched, faint, or if the wrong colors are printing, one of the ink tanks may have run out of ink, the print nozzles may be clogged, or the print head may be worn out.
  • Page 166: Straight Lines Are Broken

    Printout Is Unsatisfactory HECK ID YOU PRINT ON THE CORRECT PRINT SIDE OF THE MEDIA The correct print side is different for each type of media. Make sure that the correct print side is facing up when you load the media in the auto sheet feeder.
  • Page 167: Printed Pages Curled

    Printout Is Unsatisfactory Macintosh When using Manual for printing, click the Details button in the Print dialog box. In the Quality panel, drag the slide bar to the right to select Fine. I Printed Pages Curled As printed pages are ejected from the printer, they are curled or wavy. HECK RE YOU PRINTING ON THIN PAPER The large amount of ink used to print color photographs and illustrations...
  • Page 168 Printout Is Unsatisfactory HECK S THE PRINTER DRIVER SET FOR HIGH DENSITY PRINTING Move the Intensity setting (print density) to a lower setting and execute the print job again. A lower intensity setting uses less ink thus preventing curling of the printed page. Windows Open the Printer Properties dialog box and click the Advanced button in the Main tab.
  • Page 169: Backs Of Pages Stained With Ink

    Printout Is Unsatisfactory I Backs of Pages Stained With Ink The backs of pages are stained after they are printed and ejected from the printer. HECK S THE INSIDE OF THE PRINTER DIRTY Clean the printer periodically. Printouts may be stained by excess ink inside of the printer.
  • Page 170: Ink Blurred

    Printout Is Unsatisfactory I Ink Blurred Images are not sharp or the ink has spread and run together. HECK RE YOU PRINTING A PHOTOGRAPH OR ILLUSTRATION THAT REQUIRES A LARGE AMOUNT OF INK In the printer driver, set Print Quality to Fine. The Fine setting reduces the tendency for ink to spread in printing color documents that require large amounts of ink, and reduces the tendency for ink to spread where black areas are adjacent to colored areas.
  • Page 171 Printout Is Unsatisfactory HECK RE YOU USING PLAIN PAPER If you are using plain paper, use another type of print media. To minimize ink spread, use High Resolution Paper, Glossy Photo Paper, or High Gloss Film. HECK S THE PRINT HEAD DIRTY Clogged print head nozzles can cause ink spread and blurring, so clean the print head.
  • Page 172: Printed Surface Scratched

    Printout Is Unsatisfactory Macintosh When using Manual for printing, click the Details button in the Print dialog box. In the Color panel, use the Intensity slide bar to change the print density setting. I Printed Surface Scratched The print side of the paper is scratched. HECK RE YOU PRINTING ON THICK PAPER If you print on paper thicker than the allowed maximum weight of 28 lb...
  • Page 173 Printout Is Unsatisfactory HECK RE YOU PRINTING ON CURLED PLAIN PAPER If curled plain paper is loaded with the curl bowing up, the print head may scratch the bottom edge of the paper. Remove the plain paper, turn it over, and load it in the auto sheet feeder again.
  • Page 174: White Streaks Visible

    Printout Is Unsatisfactory HECK RE YOU PRINTING OUTSIDE THE RECOMMENDED PRINTING AREA If you print outside the recommended printing area, the print head may scratch the bottom edge of the page. To avoid problems, print only in the recommended printing area. Printing Area I White Streaks Visible HECK...
  • Page 175 Printout Is Unsatisfactory I Colors Streaked or Uneven Patterns of uneven or streaked coloring appear on the printout. HECK RINT UALITY ON THE UALITY TAB IN THE PRINTER DRIVER SET Set Print Quality to Fine and print again. This reduces uneven coloration you may see in a document where a large amount of ink is used.
  • Page 176 Printout Is Unsatisfactory HECK ALFTONING SET FOR OPTIMUM PERFORMANCE Check the Halftoning setting in the Quality tab of the printer driver. The Diffusion setting smoothes uneven or streaked colors. Windows Open the Printer Properties dialog box. Click the Advanced button in the Main tab. In the Halftoning box under the Quality tab, disable Auto if it is checked and enabled.
  • Page 177: Last Part Of Print Job Not Printing

    Printout Is Unsatisfactory I Last Part of Print Job Not Printing The last part of each page in the document is not printed. HECK RE YOU USING THE PAPER SIZE SPECIFIED IN THE PAGE SIZE SETTING If the size of the paper loaded in the printer does not match the page size setting in the printer driver, part of each page may not print.
  • Page 178 Printout Is Unsatisfactory Windows HECK DRIVER INSTALLED You may not be able to print correctly with a WPS (Windows Printing System) driver installed in your system. Confirm whether or not a WPS driver is installed in your system. Change the WPS driver port setting to FILE or delete the WPS driver. Open the WPS Driver Properties window.
  • Page 179 Printout Is Unsatisfactory I Characters and Figures Notched / Gradation Streaked Macintosh or Unnatural Characters and figures print with unnatural notches. Gradation appears streaked. HECK RE YOU USING AN APPLICATION PROGRAM THAT ONLY SUPPORTS CRIPT The BJC-2100 is a QuickDraw printer and is not a PostScript printer. Therefore, if you use the application program that only supports PostScript, the lines of characters and figures may print with unnatural notches.
  • Page 180 Printout Is Unsatisfactory I Color Document Not Satisfactory HECK RE THE OLOR DJUSTMENT SETTINGS CORRECT In the printer driver, you can adjust the color tones of the image by changing the density of each color (cyan, magenta, yellow and black). For example, you can lower the magenta setting when the reds are too dark or raise the cyan setting when the blues are too light.
  • Page 181 Printout Is Unsatisfactory Macintosh When using Manual for Printing, click the Details button. Click the Color panel. Move the slide bars of the individual colors to the left or right. HECK S THE RIGHTNESS ADJUSTED CORRECTLY In the printer driver, you can specify the contrast among intermediate tones between black and white.
  • Page 182 Printout Is Unsatisfactory Macintosh When using Manual for printing, click the Details button. Select the Color panel. Specify the desired brightness setting. If Brightness is grayed out and cannot be used, check Brightness in the Note checkbox. HECK RE THE UTPUT TYLE SETTINGS CORRECT The Output Style settings in the printer driver allow you to specify whether...
  • Page 183 Printout Is Unsatisfactory Windows Open the Printer Properties dialog box, and click the Advanced button in the Main tab. Click the Color tab. Select Auto, Accurate, or Vivid in the Output Style box. If Output Style is grayed out and cannot be used, check Color Adjustment Note in the checkbox.
  • Page 184: Printer Does Not Start Or Stops Mid-Job

    Printer Does Not Start or Stops Mid-job Printer Does Not Operate After It Is Plugged In Print Job Does Not Start Printing Halts Printing Starts But Nothing Prints Cartridge Holder Does Not Move to Center The Cartridge Holder Does Not Return to the Home Position Checking the Printer and Computer Connection Setting the BJC-2100 as the Default Printer Troubleshooting...
  • Page 185 Connect another electrical device to the same power outlet. If the other device operates normally, the power outlet is functioning normally. If you perform these checks and the problem is not solved, unplug the printer and contact the Canon Customer Care Center. Before You Call for Help Getting Help From Canon...
  • Page 186: Print Job Does Not Start

    Printer Does Not Start or Stops Mid-job I Print Job Does Not Start Printer does not operate after the print job is executed from the computer. HECK S THE PRINTER TURNED ON There is no power button on the printer. The printer turns on automatically as soon as you plug it into the power outlet.
  • Page 187 Windows Check that “Canon BJC-2100” is displayed in the Name entry box of the Print dialog box. If another driver is selected, click the down-arrow and select “Canon BJC-2100” from the pull-down list. If BJC-2100 does not appear in the list, you must install the printer driver.
  • Page 188 Open the Printer Properties dialog box directly from the Start menu. Click the Details tab and select LPT1 or USBPRNnn in the Print to the following port box (LPT1: Canon BJ LPT Printer Port). Opening the Printer Properties Dialog Box...
  • Page 189: Printing Halts

    Printer Does Not Start or Stops Mid-job I Printing Halts The printer stops printing before the print job is complete. HECK S THE PRINT JOB A FINELY DETAILED PHOTOGRAPH OR ILLUSTRATION The printer requires more time to process a finely detailed illustration or photograph.
  • Page 190 Printer Does Not Start or Stops Mid-job I Printing Starts But Nothing Prints The printer operates but nothing is printed on the page. HECK S THE INK IN THE CARTRIDGE IN GOOD CONDITION The print head nozzles may be clogged, one or more of the ink tanks may be low, or the BJ cartridge may be worn.
  • Page 191 Printer Does Not Start or Stops Mid-job HECK ID YOU REMOVE THE ORANGE PROTECTIVE TAPE FROM THE PRINT HEAD If the orange protective tape is not removed from the BJ cartridge, ink cannot be ejected from the BJ cartridge. Remove the BJ cartridge and check the print head.
  • Page 192 If the reinstalled cartridge holder still does not return to the starting position, install another BJ cartridge. Replacing the BJ Cartridge If the problem still persists, there may be a fault in the printer. Contact the Canon Customer Care Center. Getting Help From Canon Troubleshooting...
  • Page 193: Checking The Printer And Computer Connection

    Printer Does Not Start or Stops Mid-job I Checking the Printer and Computer Connection If you have problems with the printer, the cause may be in the hardware you are using to connect the printer and computer. • If you are using a switching device, USB hub or external buffer, disconnect the device and connect the printer directly to the computer again.
  • Page 194 Printer Does Not Start or Stops Mid-job I Setting the BJC-2100 as the Default Printer When you are using more than one printer, you may find it convenient to set the BJC-2100 as the default printer. Windows On the Windows desktop, click the Start button, point to Settings, and click Printers.
  • Page 195: Paper Jams Or Does Not Feed

    Paper Jams or Does Not Feed Paper Does Not Feed from Auto Sheet Feeder Envelopes Do Not Feed Paper Skewing During Feeding Multiple Sheets Feed Together Paper Jam Troubleshooting...
  • Page 196: Paper Does Not Feed From Auto Sheet Feeder

    Paper Jams or Does Not Feed I Paper Does Not Feed From Auto Sheet Feeder After the print job is started, the paper loaded in the auto sheet feeder does not feed. HECK S THE PAPER TOO THICK Thick paper does not feed. Do not attempt to print on paper or other media thicker than 28 lb (105 g/m HECK S THE SHEET FEEDER OVERLOADED...
  • Page 197 Paper Jams or Does Not Feed HECK ID YOU REMOVE THE PAPER REST Make sure the paper rest is installed on the printer at all times. HECK RE YOU PRINTING TRANSPARENCIES OR BACK PRINT FILM If you are printing on transparencies or back print film, insert a sheet of plain paper (of the same size) in the auto sheet feeder behind the transparencies or film.
  • Page 198: Envelopes Do Not Feed

    Paper Jams or Does Not Feed I Envelopes Do Not Feed Envelopes do not feed or skew during feeding. HECK RE THE ENVELOPES CURLED OR BENT Before you load envelopes, make sure they are flat. Press down firmly around the edges of the stack to flatten the envelopes and expel air from inside the envelopes.
  • Page 199 Paper Jams or Does Not Feed HECK RE TOO MANY ENVELOPES LOADED You can set up to 5 envelopes in the auto sheet feeder. HECK S THE PAPER GUIDE SET CORRECTLY If the paper guide on the auto sheet feeder is not set correctly, the paper does not feed straight or may jam in the printer.
  • Page 200: Paper Skewing During Feeding

    Paper Jams or Does Not Feed I Paper Skewing During Feeding The paper or other media does not feed straight into the paper feed slot. HECK S THE AUTO SHEET FEEDER OVERLOADED The number of sheets you can load in the auto sheet feeder depends on the media you are using.
  • Page 201: Multiple Sheets Feed Together

    Paper Jams or Does Not Feed I Multiple Sheets Feed Together When you have a stack of paper in the sheet feeder, more than one sheet feeds from the stack at the same time. HECK ID YOU FAN THE STACK BEFORE LOADING Before loading a stack of media in the auto sheet feeder, always fan the pages to remove static cling and align the edges.
  • Page 202: Paper Jam

    Paper Jams or Does Not Feed I Paper Jam If paper jams in the printer, remove it. Slowly pull the paper out of the printer from the auto sheet feeder or the paper output slot, whichever is easier. If the paper tears or shreds, unplug the printer, then open the front cover and remove all the fragments of paper.
  • Page 203 Paper Jams or Does Not Feed • You can load paper within the range of 17 to 28 lb (64 to 105 g/m ) in the Note auto sheet feeder. Media Sizes • To avoid misfeeds and paper jams, do not load wrinkled, folded, or curled paper in the auto sheet feeder.
  • Page 204: An Error Message Appears

    An Error Message Appears Windows Error Writing to LPT1 or USBPRNnn Application Error, General Protection Fault Windows Other Error Messages Troubleshooting...
  • Page 205 An Error Message Appears I Error Writing to LPT1 or USBPRNnn Windows You cannot print when this message appears. HECK S THE PRINTER PLUGGED IN Confirm that printer’s power plug is connected to the printer and plugged into a live power outlet. After the printer is plugged in, the printer turns on automatically.
  • Page 206 Right-click the My Computer icon and select Properties from the pop-up menu. Click the Device Manager tab. Select Ports (COM & LPT), then double-click Canon BJ LPT Printer Port (LPT1). In the General tab, check that Original Configuration (Current) is enabled.
  • Page 207 When you are using the USB interface: Right-click the My Computer and then select Properties. Double-click Universal serial bus controller on the Device manager tab, and then double-click CANON BJC-2100. Note what is displayed on the General tab. HECK S THE PRINTER DRIVER INSTALLED CORRECTLY There may be a problem with the printer driver.
  • Page 208 An Error Message Appears HECK S THE PRINTER PORT SETTING IDENTICAL TO THE INTERFACE YOU ARE USING If the printer port setting is not identical to the interface connected to the printer, an error message appears. To check the printer port setting, open the Printer Properties dialog box and click the Details tab.
  • Page 209 An Error Message Appears HECK DRIVER INSTALLED You may not be able to print correctly if a WPS (Windows Printing System) driver is installed in your computer. Click Start, point to Settings, and click Printers. If a WPS driver is installed, right-click the icon and then select Properties from the pop-up menu.
  • Page 210 An Error Message Appears I Application Error, General Protection Fault Windows HECK RE YOU USING A INDOWS APPLICATION PROGRAM Attempting to print from a Windows 3.1 application program installed on the Windows 98 or Windows 95 platform may cause an error. Use a Windows 98 or Windows 95 compatible application program.
  • Page 211 file and try printing it again. If there is not a problem with the new file, the old file was probably faulty. If the same error occurs with the new file, call the Canon Customer Care Center. Before You Call for Help...
  • Page 212: Other Error Messages

    An Error Message Appears HECK S THE PRINTER DRIVER INSTALLED CORRECTLY There may be a problem with the printer driver. Uninstall the printer driver and install it again. I Other Error Messages Windows BJ S HECK N ERROR DISPLAYED IN THE TATUS ONITOR When an error occurs, the BJ Status Monitor screen opens.
  • Page 213 An Error Message Appears HECK N ERROR DISPLAYED IN ANY SCREENS OTHER THAN BJ S TATUS ONITOR One of the following messages may be displayed. Could not spool successfully due to insufficient disk space Delete any unneeded files to make more disk space available. Checking the Printing Environment Could not spool successfully due to insufficient memory Quit any other application programs you are running in the background.
  • Page 214 An Error Message Appears Macintosh HECK NY ERROR NUMBER XXXX DISPLAYED Error number (*202) displayed Sufficient memory not available for the application program. Check that the required amount of memory is allocated to the application program. If there is not enough memory installed, install more memory. Refer to the User’s Manual for your computer for information on installing additional memory.
  • Page 215 An Error Message Appears Error number (*300) displayed Check the following: • Printer is plugged in? • Printer cable is connected securely? Make sure that the printer cable is securely fastened to the computer and the printer. If the problem cannot be solved, check the settings in Chooser. Select Chooser from the Apple menu.
  • Page 216: Other Problems

    Other Problems Cannot Install the Printer Driver BJ Status Monitor Does Not Open Cannot Execute Background Printing Ink Runs Out Too Quickly Troubleshooting...
  • Page 217: Cannot Install The Printer Driver

    Other Problems I Cannot Install the Printer Driver HECK ID YOU FOLLOW THE PRINTER DRIVER INSTALLATION INSTRUCTIONS IN THE UICK TART UIDE The Quick Start Guide provides step-by-step instructions for installing the printer driver. If you are re-installing the printer driver, remove any other Bubble Jet printer drivers that have been installed on the computer before re-installing the printer driver.
  • Page 218 Other Problems HECK RE ANY OTHER APPLICATION PROGRAMS RUNNING The installation program may not execute successfully if it is started with other applications running in the background. Before you run the installation program again, shut down all other application programs. If other BJ printer drivers are installed in your system, uninstall them before you run the installation program again.
  • Page 219 REATIVE The Canon Creative CD-ROM may be damaged. On the Windows desktop, double-click the My Computer icon then double-click the CD-ROM icon. If Windows cannot read the CD-ROM, call the Canon Customer Care Center. Before You Call for Help Getting Help From Canon...
  • Page 220: Bj Status Monitor Does Not Open

    Other Problems I BJ Status Monitor Does Not Open Windows HECK O YOUR COMPUTER AND PRINTER CABLE SUPPORT BI DIRECTIONAL COMMUNICATION Check the hardware specifications for your computer and printer cable. Operation of the BJ Status Monitor depends on bi-directional data transfer between the computer and printer.
  • Page 221: Cannot Execute Background Printing

    Other Problems I Cannot Execute Background Printing The BJ Backgrounder is not displayed during a print job and you cannot use background printing. HECK S THERE ENOUGH FREE SPACE AVAILABLE ON THE HARD DISK You may not be able to print if there is not enough free space on the hard disk.
  • Page 222: Ink Runs Out Too Quickly

    Other Problems I Ink Runs Out Too Quickly HECK RE YOU OPENING AND CLOSING THE FRONT COVER Each time you open the front cover for more than a few seconds, print head cleaning starts and ink is consumed. Although this automatic mechanism is employed to ensure optimum print head performance, to conserve ink you want to avoid opening the front cover unnecessarily.
  • Page 223: Before You Call For Help

    Before You Call for Help Narrowing Down the Problem Checking the Printing Environment Troubleshooting...
  • Page 224: Narrowing Down The Problem

    • Printer problem If the printer does not operate and you cannot resolve the problem, make a note of the nature of the fault and your observations then contact the Canon Customer Care Center. Getting Help From Canon • Hardware problem other than the printer...
  • Page 225 Before You Call for Help I Checking the Printing Environment Check the information on the operating environment such as the name and version number of your operating system, the amount of memory installed, hard disk capacity and amount of free space on hard disk, and the printer driver version number. •...
  • Page 226 Before You Call for Help Macintosh On the desktop, click the icon of the hard disk. Select Get Info from the File menu. Select General Information. • Checking the version number of the printer driver Windows On the Windows desktop, click the Start button, point to Settings, and click Printers.
  • Page 227: Getting Help From Canon

    Or for a charge of $2.50 per minute, to a maximum of $25.00 per call (1-900-246-1200) • To find out about all Canon products and accessories, to download the latest drivers, and to explore all your technical support options incuding e-mail support, visit the Canon Computer Systems, Inc.
  • Page 228 Specifications Printing Specifications Printing Area Specifications...
  • Page 229: Printing Specifications

    Printing Specifications Printing method Bubble Jet on-demand Printing resolution 720 (horizontal) × 360 (vertical) dpi Print speed (printing with Canon standard pattern): Black printing using BC-20 Black BJ Cartridge Fast: 5 ppm Normal: 4 ppm Color printing using BC-21e Color BJ Cartridge...
  • Page 230 Printing Specifications I Interface Specifications Interface (parallel) IEEE 1284-compatible Interface (USB) USB 1.10-compatible Interface connector (parallel) Amphenol 57-40360 or equivalent Interface connector (USB) USB standard Series B receptacle (USB interface) Recommended printer cable (parallel) Material: AWG28 or larger Type: Twisted-pair shielded cable Length: Up to 6.5 ft (2.0 m) Connectors: Amphenol 30360 or equivalent...
  • Page 231 Printing Specifications I General Specifications Acoustic noise level Approx. 45 dB (per ISO 9296) Operating environment Temperature: 41 to 95˚F (5 to 35˚C) Humidity: 10 to 90%RH (no condensation) Storage environment Temperature: 32 to 95˚F (0 to 35˚C) Humidity: 5 to 90% RH (no condensation) Power supply USA/Canada AC 120 V, 60 Hz Power consumption...
  • Page 232 Printing Specifications I Feed Method Continuous feed through auto sheet feeder; single or multiple sheets I Sheet Feeder Capacity Plain Paper (20 lb) 50 sheets max. Artists Canvas 1 sheet Back Print Film 10 sheets max. Banner Paper 1 sheet Glossy Photo Cards 1 sheet Glossy Photo Paper...
  • Page 233: Print Media

    3.94 to 9.5 in (100.0 to 241.3 mm) height: 3.94 to 23.0 in (100.0 to 584. 2 mm) Weight 17 to 28 lb (64 to 105 g/m Canon Speciality Papers Artists Sheet Back Print Film Banner Paper Brilliant White Paper...
  • Page 234 Printing Specifications I Graphic Image Printing Data format Canon extended mode — Raster image format Resolution Canon extended mode — 180, 360, 720 dpi I Compatible BJ Cartridges BC-20 Black BJ Cartridge Nozzles Ink colors Black only Capacity Approx. 900 text pages at 5% coverage...
  • Page 235 Printing Specifications I Printer Driver Operating Environment • IBM PC/AT-compatible computer running on Windows 2000, Windows 98, Windows 95, Windows NT 4.0, or Macintosh computers with USB interface running on Mac OS 8.1 or later I Hard Disk Space • Approx. 38 MB to install on Windows 2000, Windows 98, or Windows 95 •...
  • Page 236: Printing Area

    To ensure the best print quality, the printer allows a margin along each edge of media. Printing area (dark blue): Canon recommends that you print within this area. Printable area (light blue): The area where it is possible to print. However, printing in this area can adversely affect the print quality or the paper feed precision.
  • Page 237 Printing Area Letter, Legal Media Type Printable Area (width height) × Letter 10.61 in × Legal 13.61 in 0.12 in 1.0 in 0.28 in 0.93 in 0.25 in 0.25 in Recommended printing area Printable area Specifications...
  • Page 238 Printing Area A5, B5, A4 Media Type Printable Area (width height) × 141.2 200.0 mm × 175.2 247.0 mm × 203.2 287.0 mm 3.0 mm 25.4 mm 7.0 mm 23.5 mm 3.4 mm 3.4 mm Recommended printing area Printable area Specifications...
  • Page 239 Printing Area Glossy Photo Cards Media Type Printable Area (width height) × Glossy Photo Card 4.31 6.30 in 1.10 in 1.02 in 0.20 in 0.16 in Recommended printing area (The printable area is identical to each other.) Specifications...
  • Page 240 Printing Area US Com. #10 Envelope Media Type Printable Area (width height) × US Com. #10 3.81 in 0.12 in 1.0 in 0.28 in 0.93 in 0.25 in 1.25 in Recommended printing area Printable area Specifications...
  • Page 241 Printing Area European DL Envelope Media Type Printable Area (width height) × European DL 203.2 100.0 mm 3.0 mm 25.4 mm 7.0 mm 23.5 mm 6.4 mm 10.4 mm Recommended printing area Printable area Specifications...
  • Page 242 Printing Area Banner Paper Media Type Printable Area (width height) × Banner Paper 8.24 65.88 (Letter) × 203.2 1779.0 mm (A4) 1.0 in (24.5 mm) 0.12 in (3.0 mm) 0.13 in (letter) 3.4 mm (A4) 0.13 in (letter) 3.4 mm (A4) Min.
  • Page 243: Using The Optional Is-22 Color Image Scanner Cartridge

    Using the Optional IS-22 Color Image Scanner Cartridge If you have purchased the Optional IS-22 Color Image Scanner Cartridge for your BJC-2100 Series printer, please visit Canon’s web site to download the online ® ® User’s Manual in Adobe Acrobat PDF format.

This manual is also suitable for:

Color bubble jet bjc-2100 series