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Canon BJC-2100 Series User Manual

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Color Bubble Jet
Printer
BJC-2100
Series
User's Manual

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Table of Contents
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  • Page 1 Color Bubble Jet Printer ™ BJC-2100 Series User’s Manual...
  • Page 2: Table Of Contents

    Contents Introduction Welcome Printer Documentation How to Use This Manual Copyright Disclaimer Trademarks FCC Regulations Canadian Radio Interference Regulations Safety Precautions Basic Printing Procedures Examining the Printer Printing Your Document Loading Plain Paper Paper Handling Paper and Other Print Media Notes on Handling Print Media Setting the Paper Thickness Lever Printing on Special Media Types...
  • Page 3 Using the Windows Printer Driver Printer Driver Basics Opening the Printer Properties Dialog Box Selecting the Print Mode Setting the Page Size Confirming the Paper Feed Using Online Help Closing the Printer Properties Dialog Box Using the Macintosh Printer Driver Printer Driver Basics Selecting a Printer Driver Changing the Page Setup Dialog Box Settings...
  • Page 4 Printer Does Not Start or Stops Mid-job Paper Jams or Does Not Feed An Error Message Appears Other Problems Before You Call for Help Getting Help From Canon Specifications Printing Specifications Printing Area Using the Optional IS-22 Color Image Scanner Cartridge...
  • Page 5 Introduction Welcome Printer Documentation How to Use This Manual Copyright Disclaimer Trademarks FCC Regulations Canadian Radio Interference Regulations Safety Precautions Introduction...
  • Page 6: Introduction

    Welcome Thank you for purchasing the BJC-2100 Series Color Bubble Jet Printer. Printer Documentation The documentation for your printer consists of these items: I Quick Start Guide Shows you how to set up the printer and prepare it for operation according to your computer system.
  • Page 7 I Conventions This User’s Manual uses the following symbols to indicate important information. Always observe the instructions indicated by these symbols. Cautions alert you to ways to avoid injury to yourself, damage to the Caution printer, or the loss of valuable data. Notes provide advice, tips, and suggestions that are intended to help you Note work more efficiently with the printer.
  • Page 8: How To Use This Manual

    How to Use This Manual To view this User’s Manual, please use Acrobat Reader 4.0, which is included on your CD-ROM, or a later version of Acrobat Reader. Use this button when you wish to enlarge the screen you are viewing. Select this button in the tool bar, and then click within the screen of the User’s Manual.
  • Page 9 This column displays a table of contents for the User’s Manual. Click the desired item to jump to the topic. Click the + (or ) symbol when you wish to see detailed headings for each chapter. Click the – (or ) symbol when you wish to return to the original (condensed) display.
  • Page 10: Copyright

    Disclaimer Canon Computer Systems, Inc. has reviewed this manual thoroughly in order to make it an easy to use guide for your Canon BJC-2100 Series Color Bubble Jet Printer. All statements, technical information, and recommendations in this guide and in any guides or related documents are...
  • Page 11: Trademarks

    Trademarks Canon, BCI, BJ, and Bubble Jet are trademarks, and SelectExchange is a service mark of Canon Inc. Print Planet is a service mark of Canon Computer Systems, Inc. Microsoft and Windows are registered trademarks of Microsoft Corporation in the U.S. and other countries.
  • Page 12: Fcc Regulations

    FCC Regulations Color Bubble Jet Printer, Model BJC-2100 This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) This device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation.
  • Page 13: Canadian Radio Interference Regulations

    FCC Regulations FCC Regulations Use of shielded cable is required to comply with Class B limits in Subpart B of Part 15 of FCC Rules. Do not make any changes or modifications to the equipment unless otherwise specified in the manual. If such changes or modifications should be made, you could be required to stop operation of the equipment.
  • Page 14: Safety Precautions

    Safety Precautions Please read the safety warnings provided in this manual to ensure that you use the printer safely. Do not attempt to use the printer in any way not described in this manual as this could result in unforeseen printer faults or cause a fire or electric shock. Printer Location Power Supply and Power Cord Cleaning and Maintaining the Printer...
  • Page 15: Printer Location

    Safety Precautions I Printer Location Do not place the printer close to flammable solvents such as alcohol or thinners. If flammable solvents come in contact with electrical components inside the printer, such substances could cause a fire or electric shock. Do not use flammable sprays near the printer.
  • Page 16 Safety Precautions Do not place the printer on a thick rug or carpet. Fibers or dust entering the printer could cause a fire. Keep the power outlet for the printer free of all obstacles so you can unplug the power cord at any time. Such obstacles could prevent you from unplugging the printer when a printer fault occurs and cause a fire or electric shock.
  • Page 17: Power Supply And Power Cord

    I Power Supply and Power Cord The socket-outlet shall be installed near the equipment and shall be easily accessible. Do not attempt to plug the power cord into the power outlet or unplug the power cord when your hands are wet. This could cause an electric shock.
  • Page 18 Continuing to use the printer in these circumstances could cause a fire or electric shock. Call the Canon Customer Care Center. Getting Help From Canon Always grasp the plug when you unplug the power cord.
  • Page 19: Cleaning And Maintaining The Printer

    Safety Precautions I Cleaning and Maintaining the Printer Use a damp cloth to clean the printer. Do not use flammable solvents such as alcohol, benzene or thinners. If flammable solvents come in contact with electrical components inside the printer, such substances could cause a fire or electric shock. Always unplug the printer from the power outlet when you are cleaning the printer.
  • Page 20 If any foreign object (metal or liquid) enters the printer, unplug the power cord and call the Canon Customer Care Center. Continued use of the printer when a foreign object has fallen into the printer could cause fire or electric shock.
  • Page 21: Bj Cartridges And Ink Tanks

    Safety Precautions I BJ Cartridges and Ink Tanks ® For safety reasons store BJ cartridges and ink tanks out of the reach of small children. If a child inadvertently licks a BJ cartridge or ink tank or ingests any ink, consult a physician immediately. Do not subject BJ cartridges or ink tanks to shocks or excessive vibration.
  • Page 22: Basic Printing Procedures

    Basic Printing Procedures Examining the Printer Printing Your Document Loading Plain Paper Basic Printing Procedures...
  • Page 23: Examining The Printer

    Examining the Printer This section describes the parts of the printer and how they function. I Front View RESUME Button After you have resolved a sheet feeding problem, press this button to resume printing. You can also press this button twice to start a Nozzle Check Pattern. You can start print head cleaning or reset the printer by pressing and holding down the RESUME button for more than two seconds.
  • Page 24: Back View

    To ensure optimum performance of the print head, the printer Note automatically cleans the print head every time it is plugged in or the front cover is closed after being open for more than a few seconds. Avoid unplugging the printer and opening the front cover unnecessarily as print head cleaning consumes ink.
  • Page 25: Inside The Printer

    I Inside the Printer Paper Thickness Lever Adjust the gap between the print head and the paper. Set this lever for the type of media that you are using. Examining the Printer Cartridge Holder Holds the BJ cartridge or the optional IS-22 Color Image Scanner Cartridge.
  • Page 26: Printing Your Document

    Printing Your Document After you set up the printer, you can start printing. This section describes how to print a document on plain paper. Create a document using an application program. (Or, open the file you wish to print.) Specify the paper size in the application program you are using. Make sure that the printer is set up properly.
  • Page 27 For Windows users Open the Printer Properties dialog box. Select the command used for printing, make sure the Canon BJC-2100 is selected as the default printer, and then click the Properties button. (Depending on the application program you use, the print operation procedure may be different.
  • Page 28 Windows Specify the necessary print settings in the printer driver. Using the Windows Printer Driver Click the OK button to close the Printer Properties dialog box. Printing Your Document Basic Printing Procedures...
  • Page 29 Printing Your Document Windows Start printing from the application program. Click the OK button. Printing begins. Click Here Basic Printing Procedures...
  • Page 30 Printing Your Document Windows The following screen appears during printing. BJ Backgrounder BJ Background Monitor BJ Printer Status Monitor BJ Backgrounder The BJ Backgrounder is displayed in the lower right corner of the screen. You can cancel or pause the print job. BJ Background Monitor The BJ Background Monitor is launched automatically and is minimized on the Windows Taskbar.
  • Page 31 For Macintosh users Macintosh Select the command used for printing to open the dialog box. Normally select Print or Page Setup from the File menu. Specify the necessary print settings in the printer driver. Using the Macintosh Printer Driver Printing Your Document Basic Printing Procedures...
  • Page 32 Printing Your Document Macintosh Start printing from the application program. Click the Print button. Printing begins. The following screen appears during printing. When a single Macintosh computer is connected to the printer, and while printing from the print server in a network environment, the print progress is displayed.
  • Page 33: Loading Plain Paper

    Loading Plain Paper This section describes how you load plain paper. Lower the paper output tray. Paper Output Tray Note The paper output tray can be raised while you are not printing. Basic Printing Procedures...
  • Page 34 To avoid paper jams, fan the stack to remove static cling, then align the edges of the stack by tapping it on a flat surface. Load the stack of paper. • Align the stack with the right side of the auto sheet feeder and insert it into the auto sheet feeder.
  • Page 35: Paper Handling

    Paper Handling Paper and Other Print Media Notes on Handling Print Media Setting the Paper Thickness Lever Printing on Special Media Types Artist Canvas Back Print Film Banner Paper Glossy Photo Cards Glossy Photo Paper Greeting Cards High Gloss Film High Resolution Paper Magnet Sheets Transparencies...
  • Page 36: Paper And Other Print Media

    Specifications • Envelopes You can use the standard US Commercial #10 and European DL sizes. You can also use the envelopes that come with Canon Greeting Cards. Do not use other envelope sizes. I Canon Specialty Paper • Artist Canvas Use this media to add an artistic touch to your images and artwork.
  • Page 37 • Bubble Jet Paper (water resistant) The Canon Bubble Jet Paper has been developed for high quality printing with minimal or no smearing or running when in contact with water or damp surfaces, making it a good choice for damp or rainy environments. The paper is specially coated and printable on both sides.
  • Page 38 • Greeting Cards Get the most out of your card making software with Canon Greeting Cards. These cards give your unique, personalized cards the look and feel of professional cards. You can create cards, invitations, announcements, and more.
  • Page 39 Use transparencies to prepare materials for use with an overhead projector. To avoid paper jams and other problems, do not use transparencies intended for use with other Canon BJ printers, laser printers, or photocopiers. You cannot print on this media using the BC-22e Photo BJ Cartridge.
  • Page 40: Notes On Handling Print Media

    Notes on Handling Print Media I Media You Can Use With This Printer Before you execute a print job, open the printer driver and select the settings that match the media loaded in the printer. Using the Windows Printer Driver Using the Macintosh Printer Driver Media Load Limit...
  • Page 41: Paper Handling Guidelines

    I Paper Handling Guidelines To avoid poor print quality and possible damage to the printer, do not use the types of media listed below. • Folded paper • Curled paper • Creased or crumpled paper • Damp or wet paper •...
  • Page 42 • When storing the print media, put the print media back in its original packaging and avoid locations that are exposed to direct sunlight or that are subject to high temperatures or humidity. To avoid curling or wrinkling the paper, store it in a level place.
  • Page 43: Media Sizes

    Glossy Photo Cards US Commercial #10 envelope European DL envelope Canon Greeting Card envelope Non-standard sizes must be within the following limits: Minimum: 3.94 × 3.94 in. (100.0 × 100.0 mm) Maximum: 9.5 × 23.0 in. (241.3 × 584.2 mm) Paper weight must be 17 to 28 lb (64 to 105 g/m Width ×...
  • Page 44: Setting The Paper Thickness Lever

    Setting the Paper Thickness Lever Set the paper thickness lever to match the media type. Paper Thickness Lever Paper Handling...
  • Page 45 Media Plain paper Artist Canvas Back Print Film Banner Paper Brilliant White Paper Bubble Jet Paper Glossy Photo Cards Glossy Photo Paper Greeting Cards High Gloss Film High Resolution Paper Magnet Sheets Transparencies T-Shirt Transfer Envelopes Paper thickness lever Left Right Left Left...
  • Page 46: Printing On Special Media Types

    Printing on Special Media Types Artist Canvas Back Print Film Banner Paper Glossy Photo Cards Glossy Photo Paper Greeting Cards High Gloss Film High Resolution Paper Magnet Sheets Transparencies T-Shirt Transfer Envelopes Paper Handling...
  • Page 47: Artist Canvas

    I Artist Canvas • Load the Artist Canvas with the print side (coated side) up. • Load one sheet at a time. • Set the paper thickness lever to the right. • Set the Media Type setting in the printer driver to High Resolution Paper. Windows Selecting the BJ Cartridge and Media Type Changing the Print Dialog Box Settings...
  • Page 48: Back Print Film

    I Back Print Film This is semi-transparent film used for backlit display. Printed images are reversed (mirrored). • Do not use the BC-22e Photo BJ Cartridge when printing back print films. • Load back print film with the printing side (the rougher side) facing up. •...
  • Page 49: Banner Paper

    I Banner Paper Banner Paper consists of letter-size sheets that are joined together to make one long strip. These are used for printing long posters or banners (up to six sheets in length). • Printing on banner paper consumes a great deal of ink. If the BJ cartridge is low on ink, replace it.
  • Page 50 Printing on Special Media Types • Tear off the number of sheets you want to print, plus one extra. A maximum of six sheets can be printed at one time. In this case, tear off seven sheets. • When setting the paper guide, leave a small space along the edge of the paper. Printing Side Paper Handling...
  • Page 51 Load the banner paper so that the trailing edge is folded up and not Note hanging down. • Fold the joint between sheet 1 and sheet 2 upward. • Set the Media Type setting in the printer driver to Plain Paper. Windows Macintosh •...
  • Page 52: Glossy Photo Cards

    I Glossy Photo Cards This specialized paper has the same qualities as Glossy Photo Paper. By setting the print area to extend beyond the perforations, you can use this media type to print cards without white margins. This is useful when you want to print a color photo card that covers the entire print area.
  • Page 53: Glossy Photo Paper

    I Glossy Photo Paper Glossy Photo Paper is thicker than High Resolution Paper and has a glossy surface that provides print quality close to that of actual photographs. • Load one sheet of Glossy Photo Paper at a time. • Load with the printing side (the glossy side) facing up. •...
  • Page 54: Greeting Cards

    • Refer to the instructions provided with the Greeting Cards package. • Load one card at a time in the sheet feeder. • Load the 1/4-fold Greeting Cards with the words “Canon Greeting Cards” facing the paper tray. • Set the paper thickness lever to the right.
  • Page 55: High Resolution Paper

    I High Gloss Film You can print high quality photographs using this media type with a BC-21e Color BJ Cartridge. • Do not use the BC-22e Photo BJ Cartridge with High Gloss Film. • Load this film with the printing side (the glossy side) facing up. •...
  • Page 56 Windows Macintosh • You can allow up to 20 sheets to stack in the output tray. However, if the printed paper curls, or ink does not dry quickly, remove each sheet as it comes out of the printer. After printing one package of High Resolution Paper, you need to clean the printer rollers with the cleaning sheet provided in the pack of paper.
  • Page 57 I Magnet Sheets Prepare the Magnet Sheet as follows: • Place one sheet of plain paper behind one Magnet Sheet. • Place both sheets on a hard surface to align the bottom edge and sides. Plain paper Printing on Special Media Types Glossy side of Magnet Sheet Paper Handling...
  • Page 58 • From the bottom edge, roll the two sheets together with the plain paper facing out and glossy side of the Magnet Sheet facing inside. 1.5" • Once rolled, hold in this position for 20 seconds. 1.5" • Unroll the media and place it in the sheet feeder immediately. •...
  • Page 59 • Set the Media Type setting in the printer driver to Glossy Photo Paper. Windows Macintosh • Remove each printed sheet as it is ejected from the printer. • Do not touch the printed side until the ink is completely dry. About 30 minutes are required for drying.
  • Page 60 I Transparencies This is special film for use in overhead projectors. Do not use transparencies for other types of printers or for photocopiers because they will cause paper jams. • Do not use the BC-22e Photo BJ Cartridge when printing transparencies. •...
  • Page 61 • Load transparencies with the printing side facing up. • You can load up to 20 sheets at one time in the sheet feeder. • Be sure to set the Media Type to Transparency in the printer driver. Windows Macintosh •...
  • Page 62 I T-Shirt Transfer You use T-Shirt Transfers for making iron-on appliques for T-shirts. Original T-shirts can be created simply by printing your favorite pictures, then ironing them onto a T-shirt. Printed images are reversed (mirrored). • Do not use the BC-22e Photo BJ Cartridge when printing T-Shirt Transfers. •...
  • Page 63 I Envelopes • To assure crisp, clear printing, do not use envelopes with textured or coated surfaces. To avoid paper feed problems, do not use double-flap envelopes or envelopes with exposed adhesive seals. • Prepare the envelopes. Press down on the corners and the middle of the envelopes to expel air and eliminate warp and curl.
  • Page 64: Loading Envelopes

    For more reliable feed, make sure the flaps lie flat by rubbing with the tip of a pen. I Loading Envelopes • Load envelopes with the address side facing up (with the flap side facing down). • You can load up to five envelopes in the sheet feeder. •...
  • Page 65: Printing Photographs

    Printing Photographs I Tips for Printing Photographic Images To produce the best possible print quality for printing photographic images from a digital camera or scanner, or photographic images downloaded from a home page on the Internet, follow these guidelines. • Use the BC-22e Photo BJ Cartridge. •...
  • Page 66 Adjust the printer driver settings. For Windows users For Macintosh users For optimum reproduction of all the color tones, make sure that Note the Media Type setting is correct for the media you have loaded in the printer. Windows For Windows users Open the Printer Properties dialog box and click on the Main tab.
  • Page 67 For Macintosh users Macintosh Select the command used for printing (for example, Print from the File menu) to open the Print dialog box. Select the Photo icon in the Print dialog box. Select Photo in the BJ Cartridge setting, and click the Print button. I About Photo Optimizer The Photo Optimizer adjusts a photographic image created with a digital camera when it is printed out.
  • Page 68 Check the Whole Page checkbox, if necessary. Enabled: When the Whole Page setting is enabled, the Photo Optimizer adjusts multiple photographic images appearing on the same page separately. Use this setting when any trimmed or rotated images are contained in the page. Disabled: When the Whole Page setting is disabled, the Photo Optimizer adjusts multiple graphic images appearing on the same page as a whole.
  • Page 69: Using Bj Cartridges

    Using BJ Cartridges Types of BJ Cartridges BJ Cartridge Guidelines Replacing Ink Tanks Replacing the BJ Cartridge Using BJ Cartridges...
  • Page 70: Types Of Bj Cartridges

    Types of BJ Cartridges This section describes the BJ cartridges that you can use with the printer. Select the BJ cartridge that best meets your particular print job. I BC-21e Color BJ Cartridge (included with printer) Use this BJ cartridge for standard high-quality color printing. BCI-21 Color Ink Tank BC-21e Color...
  • Page 71 The BC-21e Color BJ Cartridge contains two replaceable ink tanks: • BCI-21 Color Ink Tank Contains Cyan, Magenta, and Yellow (CMY) inks. • BCI-21 Black Ink Tank Contains only black ink. The following BJ cartridges consist of a print head and ink tank sealed in one unit. When this BJ cartridge runs out of ink, discard the entire print head unit.
  • Page 72: Bj Cartridge Guidelines

    BJ Cartridge Guidelines • Always store BJ Cartridges and ink tanks safely out of the reach of small children. If a child inadvertently licks a BJ cartridge or ink tank or ingests any ink, consult a physician immediately. • Do not leave an empty ink tank in a BJ cartridge. Remove it immediately after ink runs out.
  • Page 73 • Print a Nozzle Check Pattern • Clean the Print Head BC-20 Black BJ Cartridge BC-22e Photo BJ Cartridge • Replace the BJ cartridge Printing a Nozzle Check Pattern Cleaning the Print Head Replacing Ink Tanks Replacing the BJ Cartridge BJ Cartridge Guidelines BC-21e Color BJ Cartridge •...
  • Page 74: Replacing Ink Tanks

    Replacing Ink Tanks When using the BC-21e Color BJ Cartridge, you can replace the ink tanks when they run out of ink. When you purchase extra ink tanks, specify the BCI-21 Color Ink Tank or BCI-21 Black Ink Tank. Make sure the printer is connected to the power outlet. Open the front cover.
  • Page 75 Pull the tab on the ink tank toward you to release it. Then pull it out of the slot. • To avoid staining your hands, clothing, or areas of the work site, do not Note shake or drop the ink tank when you are handling it. Also, do not press in on the sides of the ink tank.
  • Page 76 Remove a new ink tank from its package and remove the protective orange cap. Protective Cap • To avoid staining your hands, clothing, or areas of the work site, do not Note shake or drop the ink tank when you are handling it. Also, do not press in on the sides of the ink tank.
  • Page 77 Slide the new ink tank into the slot. Firmly push the ink tank tab down and back into an upright position until the tank locks into place. Replacing Ink Tanks Using BJ Cartridges...
  • Page 78 Replacing Ink Tanks Close the front cover. • The cartridge holder moves to the home position on the right side of the Note printer. • The printer automatically cleans the print head unit. Using BJ Cartridges...
  • Page 79: Replacing The Bj Cartridge

    Replacing the BJ Cartridge When a BC-20 Black BJ Cartridge or BC-22e Photo BJ Cartridge runs out of ink, or when you want to switch a BJ cartridge with another one, follow the procedure below to change the BJ cartridges. Make sure the printer is connected to the power outlet.
  • Page 80 Raise the blue cartridge lock lever on the right side of the cartridge holder to unlock the cartridge holder. Lift the BJ cartridge out of the cartridge holder. Replacing the BJ Cartridge Using BJ Cartridges...
  • Page 81 If you are replacing a depleted BJ cartridge, dispose of it immediately. If you are exchanging BJ cartridges for a special print job, hold the BJ cartridge with the label facing you and the print head down and store it in the SB-21 Ink Cartridge Storage Box. Always hold the BJ cartridge by its sides.
  • Page 82 Take the new BJ cartridge out of its package. Remove the orange protective cap and tape. Protective Cap Set the BJ cartridge into the cartridge holder. Then lower the cartridge lock lever until it locks into place. Replacing the BJ Cartridge Protective Tape Using BJ Cartridges...
  • Page 83 Set the paper thickness lever for the type of media that you are going to load. Setting the Paper Thickness Lever Close the front cover. • The cartridge holder moves to the home position on the right side of the Note printer.
  • Page 84: Using The Windows Printer Driver

    Using the Windows Printer Driver Printer Driver Basics Opening the Printer Properties Dialog Box Selecting the Print Mode Setting the Page Size Confirming the Paper Feed Using Online Help Closing the Printer Properties Dialog Box Using the Windows Printer Driver...
  • Page 85: Printer Driver Basics

    Printer Driver Basics The printer driver controls communication between the printer and your computer. To use the printer with your computer, you must install the printer driver. For instructions on installing the printer driver, refer to the Quick Start Guide. You’ll also want to use the online Help to learn more about the functions of Note the printer driver.
  • Page 86: Opening The Printer Properties Dialog Box

    Opening the Printer Properties Dialog Box When you specify the print settings or use maintenance functions such as print head cleaning, open the Printer Properties dialog box. There are two different ways to open the Printer Properties dialog box: from your application program or from the Start menu. This section describes the general procedures for opening the Printer Note Properties dialog box.
  • Page 87 Opening the Printer Properties Dialog Box Make sure that Canon BJC-2100 is selected in the Printer box. If another printer name is displayed, click the down-arrow and then select Canon BJC-2100 from the pull-down list. Using the Windows Printer Driver...
  • Page 88 Opening the Printer Properties Dialog Box Click the Properties button. The Printer Properties dialog box opens. Make sure that the Main, Page Layout, Stamp/Background, and Maintenance tabs are displayed in the Printer Properties dialog box. Using the Windows Printer Driver...
  • Page 89: Directly From The Start Menu

    This method is also helpful when you wish to use maintenance functions such as print head cleaning without starting up an application program. Click the Start button. Point to Settings, then click Printers. When the Printers window is displayed, click the Canon BJC-2100 icon. Opening the Printer Properties Dialog Box Using the Windows Printer Driver...
  • Page 90 Select Properties from the File menu. The Printer Properties dialog box opens. Make sure that the Main, Page Layout, Stamp/Background, and Maintenance tabs are contained in the Printer Properties dialog box. When you open the Printer Properties dialog box directly from the Start Note menu, some other tabs (such as General and Details) are added by the Windows operating system.
  • Page 91: Selecting The Print Mode

    Selecting the Print Mode Before you start a print job, open the Printer Properties dialog box and specify the print mode. The print settings in the Printer Properties dialog box allow fine control over the print quality and color adjustment, but you can simplify the setup procedure by selecting the icon in which the most appropriate print settings are pre-assigned.
  • Page 92 Print Mode Purpose Icon Automatically recognizes photographs and graphics and prints using the optimum print settings. This print mode is the best choice when you print data that contains different elements such as text, tables, graphs, and photographs in the same document.
  • Page 93 I Selecting the BJ Cartridge and Media Type After you select the icon, match the BJ Cartridge and Media Type settings with the BJ cartridge and print media installed in the printer. Open the Printer Properties dialog box, then click the Main tab. Select the desired icon according to your print purpose in the Choose Print Mode box.
  • Page 94 When you change a default setting in the BJ Cartridge or Media Type box, Note the icon that indicates the current settings changes to User-modified. Current Setting You can start a print job with the User-modified icon, or you can save the settings in the Choose Print Mode box under a new icon.
  • Page 95: Setting The Page Size Confirming The Paper Feed

    Setting the Page Size Set the page size you use from within the application program before printing. Also make sure that the Page Size setting in the Printer Properties dialog box is identical to the paper size setting in the application program. I Confirming the Page Size You can view the size of paper you use in the print settings information box of the Main tab.
  • Page 96 I Changing the Page Size (for standard paper sizes) Click the Page Layout tab. Click the down-arrow in the Page Size box, then select the appropriate page size from the pull-down list. Setting the Page Size Using the Windows Printer Driver...
  • Page 97 I Changing the Paper Size (for custom paper sizes) Click the Page Layout tab. Click the down-arrow in the Page Size box, then select Custom Size from the pull-down list. The Custom Page Size dialog box is displayed. Setting the Page Size Using the Windows Printer Driver...
  • Page 98 Select inches or millimeters for the unit of measurement in the Unit box, and enter the desired width and height within the following ranges: width: 3.94" to 9.50" (100.0 mm to 241.3 mm) height: 3.94" to 23.0" (100.0 mm to 584.2 mm) Click the OK button.
  • Page 99 Confirming the Paper Feed You can view the paper feed method in the illustrated guideline in the Main tab. Illustrated Guideline If this information is not correct, click on the Page Layout tab and make the correct selections. Use the online help feature to find out about the Settings on the Page Layout tab.
  • Page 100: Using Online Help

    Using Online Help When you want to learn about a particular topic, the online help function provides the necessary information on the screen of your computer. Use the online help to learn about all the features of your printer driver. I Finding Information on a Particular Topic When you click the ? button on the upper right corner of the Printer Properties dialog box, the shape of the mouse pointer changes to...
  • Page 101: Finding Information On An Operation Procedure

    Click the Help button on the lower right corner of the Printer Properties dialog box. When the contents of the Canon BJ Printer Driver Help are displayed, select the desired item to learn more about the item. To find an item you want information about, click the Index or Find tab and enter a keyword.
  • Page 102: Closing The Printer Properties Dialog Box

    Closing the Printer Properties Dialog Box After specifying the necessary print settings, close the Printer Properties dialog box and start your print job. Make sure the information on the tabs is correct. Click the OK button. The print settings become enabled and the Printer Properties dialog box closes.
  • Page 103 • To set the print settings without closing the Printer Properties dialog box, Note click the Apply button. • To ignore any changes you have made, click the Cancel button. • To change the print settings back to the factory settings, click the Defaults button.
  • Page 104: Using The Macintosh Printer Driver

    Using the Macintosh Printer Driver Printer Driver Basics Selecting a Printer Driver Changing the Page Setup Dialog Box Settings Changing the Print Dialog Box Settings Using Balloon Help Using Background Printing Using the Printer With a Network Using the Macintosh Printer Driver...
  • Page 105: Printer Driver Basics

    Printer Driver Basics The printer driver controls communication between the printer and your computer. To use the printer with your computer, you must install the printer driver. For instructions on installing the printer driver, refer to the Quick Start Guide. Note You’ll also want to use the online Help to learn more about the functions of the printer driver.
  • Page 106: Selecting A Printer Driver

    Selecting a Printer Driver Before using the Page Setup dialog box and the Print dialog box, you must first go into Chooser in the Apple Menu and choose the correct printer driver. I Selecting the Printer Driver Using Chooser • Make sure the printer is connected to your Macintosh. Select Chooser from the Apple Menu.
  • Page 107 To perform background printing, set Backgrounding to On. Close Box Close Box Click in the close box to close the Chooser. You can now use the BJC-2100 for printing. Selecting a Printer Driver Click On Using the Macintosh Printer Driver...
  • Page 108: Changing The Page Setup Dialog Box Settings

    Changing the Page Setup Dialog Box Settings The size of the paper used for printing is usually set when a document is created with an application. In your application, open the Page Setup dialog box and select the paper size you are using with your printer.
  • Page 109 Select Orientation. Click the OK button. The Page Setup dialog box closes. I Selecting the Paper Size (for custom paper sizes) When you use custom paper sizes, select any one of Custom1 to Custom3. Select the command used for Page Setup in your application program. Normally, click Page Setup from the File menu, and the Page Setup dialog box is displayed.
  • Page 110 In Paper Size, select any one of Custom1 to Custom3 and then click the Custom button. The Custom dialog box is displayed. Select inches or millimeters for the unit of measurement in Unit and enter the desired width and height. Click the Apply button.
  • Page 111: Changing The Print Dialog Box Settings

    Changing the Print Dialog Box Settings Before you can start printing, you’ll want to make a few basic settings. Set the BJ Cartridge and Media Type settings to match your printer setup, then select the icon that corresponds to the print mode you want to use to print your document. I Setting the Print Mode and Starting to Print This section explains how to make the required settings before you start printing.
  • Page 112 Enter the number of copies to be printed, and then set which pages are to be printed. Note When only certain pages of a document are to be printed, click the From button and enter the first and last print pages. Changing the Print Dialog Box Settings Using the Macintosh Printer Driver...
  • Page 113 Select BJ Cartridge and Media Type. Click the up- or down-arrow to display a pop-up menu. Note • When a document created in color is to be printed out in monochrome, place a check mark in the Print Grayscale checkbox. •...
  • Page 114 Select the Print Mode icon. Select the icon that is closest to your document type and intended results. The Current Settings shows the name of the selected icon, along with information on the Halftoning and Color Correction for the selected Print Mode.
  • Page 115 I Displaying a Print Preview of the Document To view a preview of the document as it will appear when printed, click the Options... button and change the output destination. Open the Print dialog box, and click the Options... button. The Options dialog box is displayed.
  • Page 116 Changing the Print Dialog Box Settings Click the Preview button in the Print dialog box. The Preview dialog box is displayed. Using the Macintosh Printer Driver...
  • Page 117 Note When the preview screen is displayed as a result of selecting manual for Print Mode, you can adjust the Color Balance and Density Settings. When you are satisfied with the document and want to print it, click the Print button. To close the preview screen without printing, click the Cancel button.
  • Page 118 Click the File button in the Print dialog box. Type in the name under which you want to save and click the Save button. The document data is saved in PICT file format. Changing the Print Dialog Box Settings Using the Macintosh Printer Driver...
  • Page 119: Using Balloon Help

    Using Balloon Help Turn on balloon help to display an explanation of each function on the screen. When you position the cursor over a given item, a brief explanation of that item appears in a balloon. Use the balloon help to learn about all the features of your printer driver. I Displaying Balloon Help To display the balloon help, select Show Balloons from the Help menu.
  • Page 120: Using Background Printing

    Using Background Printing If background printing is selected with Chooser, you can open the BJ PrintMonitor to confirm the progress of printing or to stop printing. Also, you can change the order in which suspended documents are printed. I About Background Printing The print processing method that enables you to do other tasks simultaneously while printing documents is called “Background Printing.”...
  • Page 121 Using Background Printing I Closing the BJ PrintMonitor Window When you select Close Status Window from the File menu, the BJ PrintMonitor window closes. Using the Macintosh Printer Driver...
  • Page 122 I BJ PrintMonitor Function The BJ PrintMonitor shows the document currently being printed and a list of the documents queued for printing. Print queue document information includes the document name, number of pages, number of copies, and the time when the print job was accepted. The total number of print queue documents is displayed in the bottom row.
  • Page 123 The BJ PrintMonitor makes it possible to perform the following tasks. • You can change the order of the documents in the print queue. Position the cursor over the name of the document whose position you want to change and drag it to the desired position in the queue while holding down the mouse button.
  • Page 124: Using The Printer With A Network

    Using the Printer With a Network The BJC-2100 Series printer can be connected to a network. To enable use of the printer from any computer connected to the network, the BJC-2100 printer driver must be installed on each computer. I Connection Environment and Installation •...
  • Page 125: Selecting The Printer Driver

    Using the Printer With a Network Print server Refers to the computer to which the printer is directly connected via a USB interface cable. On the print server, select the printer driver called BJC-2100. From the print server, the progress of printing can be confirmed using the BJ PrintMonitor. Client machine Refers to a computer that is connected to the print server via an Ethernet network.
  • Page 126 Select the BJC-2100 icon and select the printer name from Connected to:. Click the Share button. Using the Printer With a Network Using the Macintosh Printer Driver...
  • Page 127 Confirm that BJC-2100 server is selected for Enter New Print Server Name:, and then click the Send button. Confirm that a new print server name has been added to Current Print Servers, and then click the Close button. Click the closebox to close the Chooser. Note You can enter any desired name in the Enter New Print Server Name box.
  • Page 128 Setting up client machines Select Chooser from the Apple Menu and make AppleTalk active. Select the BJC-2100 (Server) icon and select the print server in Connected to:. Click the closebox to close the Chooser. Using the Printer With a Network Using the Macintosh Printer Driver...
  • Page 129 Using the Printer With a Network I Confirming the Status of the Print Server from a Client Machine When the progress of printing with the print server is to be confirmed in the BJ PrintMonitor, start the BJ StatusMonitor. Starting the BJ StatusMonitor Double-click the BJ StatusMonitor icon in the BJ Extra folder.
  • Page 130 Select a print server on which you can check printing progress. Select Print Server Selection from the File menu. Select a printer and a printer server on which you can check printing progress. Note If AppleTalk Zone is set, select a zone that includes a print server on which you can check printing progress.
  • Page 131 Functions of the BJ StatusMonitor The progress of print jobs being performed by the print server can be confirmed using the BJ StatusMonitor. A list of documents that are currently being printed as well as those in the print queue is displayed. The information related to the jobs in the print queue includes the document name, number of pages, number of copies, and the time at which the print job was accepted.
  • Page 132 The following operations can be performed with the BJ StatusMonitor. Note, however, that the owner of the client machine and the owner of the document must be the same. If you double-click a document name, you can determine the owner of the print job. •...
  • Page 133: Maintaining The Printer

    Maintaining the Printer Cleaning the Printer Printing a Nozzle Check Pattern Cleaning the Print Head Cleaning the Paper Feed Rollers Transporting the Printer Maintaining the Printer...
  • Page 134: Cleaning The Printer

    Cleaning the Printer The inside of the printer may become soiled with ink and paper dust as the printer is used. Unplug the printer from the power outlet. If you have been using the printer, wait at least one minute before proceeding.
  • Page 135 Open the front cover and wipe inside the printer with a clean dry cloth. Look for sprayed ink, paper dust, or scraps of paper especially around the platen. Avoid touching parts inside the printer such as the cartridge holder. • To avoid serious personal injury, never use flammable solvents such as Caution thinners, benzene or alcohol to clean the printer.
  • Page 136: Printing A Nozzle Check Pattern

    Printing a Nozzle Check Pattern The Nozzle Check Pattern confirms whether the inks are being correctly ejected from the print head nozzles. Print the Nozzle Check Pattern when your printouts are streaked or the color tones are not correct, or after print head cleaning. Make sure that the printer is plugged in and more than one sheet of plain paper is loaded in the printer.
  • Page 137 Windows For Windows users Open the Printer Properties dialog box, then click the Maintenance tab. Click the Nozzle Check Pattern icon in the Test Prints box. When a confirmation message appears, click the OK button. Printing a Nozzle Check Pattern Maintaining the Printer...
  • Page 138 For Macintosh users Macintosh Select Page Setup from the File menu, then click the Utilities button. Select Test Print. Printing a Nozzle Check Pattern Maintaining the Printer...
  • Page 139 Select Nozzle Check Pattern. When a confirmation message appears, click the OK button. Printing a Nozzle Check Pattern Maintaining the Printer...
  • Page 140 I Examining a Nozzle Check Pattern The patterns show the status of the BJ cartridge. BC-21e Color BJ Cartridge or BC-22e Photo BJ Cartridge Black BJ Cartridge If the pattern is broken or missing, or a specific color is not printed, clean the print head. Cleaning the Print Head Printing a Nozzle Check Pattern Maintaining the Printer...
  • Page 141: Cleaning The Print Head

    Cleaning the Print Head Cleaning the print head clears the nozzles. Note Cleaning the print head consumes ink so clean the print head only when necessary. Make sure that the printer is plugged in. The following sections describe how to start print head cleaning from the printer driver. For Windows users For Macintosh users Maintaining the Printer...
  • Page 142 Windows For Windows users Open the Printer Properties dialog box, then click the Maintenance tab. Select the print head cleaning icon in the Print Head Cleaning box. When a confirmation message appears, click the OK button. Cleaning begins; this takes approximately 30 seconds. Cleaning the Print Head Maintaining the Printer...
  • Page 143 For Macintosh users Macintosh Select Page Setup from the File menu, then click the Utilities button. Select Print Head Cleaning. Cleaning the Print Head Maintaining the Printer...
  • Page 144 Cleaning the Print Head Click the OK button. The Cleaning begins. Completion takes approximately 30 seconds. Maintaining the Printer...
  • Page 145: Cleaning The Paper Feed Rollers

    Cleaning the Paper Feed Rollers If you frequently print on specially coated paper, like High Resolution Paper, paper dust will accumulate inside the printer and may adversely affect paper feed. To prevent this, clean the feed rollers using the cleaning sheet provided in the packet of coated paper. Maintaining the Printer...
  • Page 146 Peel the two pieces of tape off the cleaning sheet. Load the cleaning sheet • Load the sheet with the taped side facing up and the sticky pads down. • Slide the paper guide snug against the left side of the cleaning sheet. Cleaning the Paper Feed Rollers Maintaining the Printer...
  • Page 147 Start cleaning. Open the Printer Properties dialog box, click the Maintenance tab and then Windows click the clean paper feed rollers icon. Select Page Setup from the File menu, then click Utilities and click the Feed Macintosh Rollers Cleaning icon. When you are prompted to confirm the cleaning, click the OK button.
  • Page 148: Transporting The Printer

    Transporting the Printer Use the original box and packing material to repack the printer for shipping or moving to another location. (When you do not use the original box, make sure that the printer is packaged properly so that it does not get damaged during the transportation.) Open the front cover and remove the BJ cartridge from the cartridge holder.
  • Page 149 Disconnect the printer cable from the computer and printer. Also, disconnect the power cord from the printer. Reattach the tape to the printer and insert the printer into its plastic bag. Tape Transporting the Printer Maintaining the Printer...
  • Page 150 Fit the packing material on either end of the printer and pack the printer into the original box. Note If you are shipping the printer through a shipping agent, mark the box with “FRAGILE” or “HANDLE WITH CARE”. Transporting the Printer Maintaining the Printer...
  • Page 151: Troubleshooting

    Troubleshooting Printout Is Unsatisfactory Printer Does Not Start or Stops Mid-job Paper Jams or Does Not Feed An Error Message Appears Other Problems Before You Call for Help Getting Help From Canon Troubleshooting...
  • Page 152: Printout Is Unsatisfactory

    Printout Is Unsatisfactory Color Document Printed in Monochrome Colors Not Clear Printed and On-screen Colors Do Not Match Printout Does Not Match the Document Displayed on the Screen Printed Text Rotated 90 Degrees Printing in Top Left Corner Text Cut Off at Bottom Right Corner, Right Edge, or Bottom Edge Text or Image Reversed (Mirrored) Enlarged/Reduced Printing Not Correct Single Page Prints Over Two or More Pages...
  • Page 153 I Color Document Printed in Monochrome A document created in color is printed in monochrome. BC-20 B HECK Color printing is not possible using the BC-20 Black BJ Cartridge. Replace it with a suitable color cartridge, such as the BC-21e Color BJ Cartridge or BC-22e Photo BJ Cartridge depending on your application.
  • Page 154 If the wrong printer driver (one that supports only monochrome printing) is selected, all the documents are printed in monochrome. Start the print job again and check that “Canon BJC-2100” is displayed in the Name entry box of the Print dialog box.
  • Page 155 I Colors Not Clear The colors in printed photographs and illustrations are not as clear as you expected. HECK CARTRIDGE AND MEDIA CORRECT FOR THE PRINT JOB When printing photographs or illustrations, use High Resolution Paper, Glossy Photo Paper, or High Gloss Film. These media provide better color reproduction and brighter colors than plain paper.
  • Page 156 HECK RINTER DRIVER SETTINGS CORRECT FOR MEDIA AND PRINT JOB Open the printer driver dialog box and select the print mode best suited for the print job. Also make sure that the BJ Cartridge and Media Type settings match the BJ cartridge and media currently set in the printer.
  • Page 157 You may not be able to achieve satisfactory performance with an ink tank that has been re-filled or that uses third party ink. It is recommended that you use ink tanks specifically designed for use with the Canon BJ cartridge.
  • Page 158 I Printed and On-screen Colors Do Not Match The colors you see on the screen do not match the colors you see in the printed copy of the same image. For example, objects that appear blue on the screen are printed purple and objects that appear pale green on the screen are printed dark green.
  • Page 159 RE YOU USING PLAIN PAPER OR The color clarity of your printouts will be different when using various print media. To obtain the best color results, use Canon High Resolution Paper or Canon Glossy Photo Paper. Selecting the Print Mode...
  • Page 160 I Printout Does Not Match the Document Displayed on the Screen The document is displayed correctly on the screen but the printout does not match the screen. HECK ID YOU CANCEL A PRINT JOB BEFORE IT WAS COMPLETED There may be data remaining in the printer or the computer from the previous print job.
  • Page 161 Meaningless characters and symbols may print if you have selected the wrong printer driver for the print job. Start the print procedure again and make sure that “Canon BJC-2100” is displayed in the Name entry box of the Print dialog box.
  • Page 162 Printout Is Unsatisfactory HECK S THE PROBLEM IN THE ORIGINAL FILE If the printout does not match the document displayed on the screen when you print a certain file, the cause of the problem may be in the file or the application program you are using.
  • Page 163: Printed Text Rotated 90 Degrees

    I Printed Text Rotated 90 Degrees The document text orientation is not correct and it is printed rotated 90 degrees. HECK S THE RIENTATION SETTING CORRECT Select Portrait to print across the width of the page and select Landscape to print across the length of the page. Open the printer driver dialog box and set the correct printing direction.
  • Page 164: Printing In Top Left Corner

    I Printing in Top Left Corner HECK S THE PAPER IN THE PRINTER LARGER THAN THE PAGE SIZE SPECIFIED IN THE PRINTER DRIVER If you print on paper larger than the page size selected in the printer driver, the page is printed in the top left corner. Open the printer driver dialog box and check the page size setting.
  • Page 165 If you want to use Scaled Printing with reduction, make sure that the correct percentage is set and confirm that the page size selection is correct. Refer to the printer driver online help for more details. I Text Cut Off at Bottom Right Corner, Right Edge, or Bottom Edge The text is printing in the bottom right corner of the page or printing beyond the right or bottom margins and cut off from view.
  • Page 166 HECK CALED DRIVER If Scaled Printing is set for enlargement in the printer driver, the document is enlarged and printed in the bottom right corner, or cut off at the bottom or right edge of the paper. To disable Scaled Printing, open the Printer Properties dialog box for Windows or the Page Setup dialog box for Macintosh and change the setting.
  • Page 167 I Text or Image Reversed (Mirrored) The printed image is printed with left and right sides reversed or “mirrored”. HECK Open the printer driver dialog box and check the Media Type setting. If the setting is not correct, click the down-arrow and select the correct media from the pull-down list.
  • Page 168 I Enlarged/Reduced Printing Not Correct A print job set up for Scaled Printing in the printer driver is not executing correctly. HECK OES THE SIZE OF THE PAPER IN THE PRINTER MATCH If you are using Scaled Printing to enlarge or reduce the print job so it fits on the paper in the printer, first set the Page Size in the Page Layout tab to the size specified in the application program.
  • Page 169 I Single Page Prints Over Two or More Pages HECK OES THE PROGRAM AND PRINTER DRIVER MATCH Set the same Page Size setting for the application program and the printer driver. Open the Printer Properties dialog box, click the Page Layout tab, and select the Page Size that matches the Page Size setting in the application program.
  • Page 170 I Colors Streaked or Incorrect The text appears scratched, streaked, or the wrong colors are printed. HECK S THE INK IN THE If text or images are streaked, scratched, faint, or if the wrong colors are printing, one of the ink tanks may have run out of ink, the print nozzles may be clogged, or the print head may be worn out.
  • Page 171: Straight Lines Are Broken

    HECK ID YOU PRINT ON THE CORRECT PRINT SIDE OF THE MEDIA The correct print side is different for each type of media. Make sure that the correct print side is facing up when you load the media in the auto sheet feeder. Notes on Handling Print Media I Straight Lines Are Broken HECK...
  • Page 172: Printed Pages Curled

    Macintosh When using Manual for printing, click the Details button in the Print dialog box. In the Quality panel, drag the slide bar to the right to select Fine. I Printed Pages Curled As printed pages are ejected from the printer, they are curled or wavy. HECK RE YOU PRINTING ON THIN PAPER The large amount of ink used to print color photographs and illustrations...
  • Page 173 HECK S THE PRINTER DRIVER SET FOR HIGH DENSITY PRINTING Move the Intensity setting (print density) to a lower setting and execute the print job again. A lower intensity setting uses less ink thus preventing curling of the printed page. Windows Open the Printer Properties dialog box and click the Advanced button in the Main tab.
  • Page 174: Backs Of Pages Stained With Ink

    I Backs of Pages Stained With Ink The backs of pages are stained after they are printed and ejected from the printer. HECK S THE INSIDE OF THE PRINTER DIRTY Clean the printer periodically. Printouts may be stained by excess ink inside of the printer.
  • Page 175: Ink Blurred

    I Ink Blurred Images are not sharp or the ink has spread and run together. HECK RE YOU PRINTING A PHOTOGRAPH OR ILLUSTRATION THAT REQUIRES A LARGE AMOUNT OF INK In the printer driver, set Print Quality to Fine. The Fine setting reduces the tendency for ink to spread in printing color documents that require large amounts of ink, and reduces the tendency for ink to spread where black areas are adjacent to colored areas.
  • Page 176 HECK RE YOU USING PLAIN PAPER If you are using plain paper, use another type of print media. To minimize ink spread, use High Resolution Paper, Glossy Photo Paper, or High Gloss Film. HECK S THE PRINT HEAD DIRTY Clogged print head nozzles can cause ink spread and blurring, so clean the print head.
  • Page 177: Printed Surface Scratched

    Macintosh When using Manual for printing, click the Details button in the Print dialog box. In the Color panel, use the Intensity slide bar to change the print density setting. I Printed Surface Scratched The print side of the paper is scratched. HECK RE YOU PRINTING ON THICK PAPER If you print on paper thicker than the allowed maximum weight of 28 lb...
  • Page 178 HECK RE YOU PRINTING ON CURLED PLAIN PAPER If curled plain paper is loaded with the curl bowing up, the print head may scratch the bottom edge of the paper. Remove the plain paper, turn it over, and load it in the auto sheet feeder again.
  • Page 179: White Streaks Visible

    HECK RE YOU PRINTING OUTSIDE THE RECOMMENDED PRINTING AREA If you print outside the recommended printing area, the print head may scratch the bottom edge of the page. To avoid problems, print only in the recommended printing area. Printing Area I White Streaks Visible HECK RINT A...
  • Page 180 I Colors Streaked or Uneven Patterns of uneven or streaked coloring appear on the printout. HECK RINT Set Print Quality to Fine and print again. This reduces uneven coloration you may see in a document where a large amount of ink is used. Windows Open the Printer Properties dialog box.
  • Page 181 HECK ALFTONING SET FOR OPTIMUM PERFORMANCE Check the Halftoning setting in the Quality tab of the printer driver. The Diffusion setting smoothes uneven or streaked colors. Windows Open the Printer Properties dialog box. Click the Advanced button in the Main tab. In the Halftoning box under the Quality tab, disable Auto if it is checked and enabled.
  • Page 182: Last Part Of Print Job Not Printing

    I Last Part of Print Job Not Printing The last part of each page in the document is not printed. HECK RE YOU USING THE PAPER SIZE SPECIFIED IN THE PAGE SIZE SETTING If the size of the paper loaded in the printer does not match the page size setting in the printer driver, part of each page may not print.
  • Page 183 HECK You may not be able to print correctly with a WPS (Windows Printing System) driver installed in your system. Confirm whether or not a WPS driver is installed in your system. Change the WPS driver port setting to FILE or delete the WPS driver. Open the WPS Driver Properties window.
  • Page 184 I Characters and Figures Notched / Gradation Streaked or Unnatural Characters and figures print with unnatural notches. Gradation appears streaked. HECK RE YOU USING AN APPLICATION PROGRAM THAT ONLY SUPPORTS CRIPT The BJC-2100 is a QuickDraw printer and is not a PostScript printer. Therefore, if you use an application program that only supports PostScript, the lines of characters and figures may print with unnatural notches.
  • Page 185 I Color Document Not Satisfactory HECK RE THE In the printer driver, you can adjust the color tones of the image by changing the density of each color (cyan, magenta, yellow and black). For example, you can lower the magenta setting when the reds are too dark or raise the cyan setting when the blues are too light.
  • Page 186 Macintosh When using Manual for Printing, click the Details button. Click the Color panel. Move the slide bars of the individual colors to the left or right. HECK S THE RIGHTNESS ADJUSTED CORRECTLY In the printer driver, you can specify the contrast among intermediate tones between black and white.
  • Page 187 Macintosh When using Manual for printing, click the Details button. Select the Color panel. Specify the desired brightness setting. If Brightness is grayed out and cannot be used, check Brightness in the Note checkbox. HECK RE THE The Output Style settings in the printer driver allow you to specify whether intermediate tones are emphasized in the printout or primary colors are printed more brightly.
  • Page 188 Windows Open the Printer Properties dialog box, and click the Advanced button in the Main tab. Click the Color tab. Select Auto, Accurate, or Vivid in the Output Style box. If Output Style is grayed out and cannot be used, check Color Adjustment Note in the checkbox.
  • Page 189: Printer Does Not Start Or Stops Mid-Job

    Printer Does Not Start or Stops Mid-job Printer Does Not Operate After It Is Plugged In Print Job Does Not Start Printing Halts Printing Starts But Nothing Prints Cartridge Holder Does Not Move to Center Cartridge Holder Does Not Return to Home Position Checking the Printer and Computer Connection Setting the BJC-2100 as the Default Printer Troubleshooting...
  • Page 190 Connect another electrical device to the same power outlet. If the other device operates normally, the power outlet is functioning normally. If you perform these checks and the problem is not solved, unplug the printer and contact the Canon Customer Care Center. Before You Call for Help Getting Help From Canon...
  • Page 191: Print Job Does Not Start

    I Print Job Does Not Start Printer does not operate after the print job is executed from the computer. HECK S THE PRINTER TURNED ON There is no power button on the printer. The printer turns on automatically as soon as you plug it into the power outlet. Printer Does Not Operate After It Is Plugged In HECK RE YOU PRINTING A VERY LARGE FILE...
  • Page 192 Windows Check that “Canon BJC-2100” is displayed in the Name entry box of the Print dialog box. If another driver is selected, click the down-arrow and select “Canon BJC-2100” from the pull-down list. If BJC-2100 does not appear in the list, you must install the printer driver.
  • Page 193 Open the Printer Properties dialog box directly from the Start menu. Click the Details tab and select LPT1 or USBPRNnn in the Print to the following port box (LPT1: Canon BJ LPT Printer Port). Opening the Printer Properties Dialog Box...
  • Page 194: Printing Halts

    I Printing Halts The printer stops printing before the print job is complete. HECK S THE PRINT JOB A FINELY DETAILED PHOTOGRAPH OR ILLUSTRATION The printer requires more time to process a finely detailed illustration or photograph. If the print job requires using a large amount of black ink on plain paper, the print job may require more time.
  • Page 195 I Printing Starts But Nothing Prints The printer operates but nothing is printed on the page. HECK S THE INK IN THE The print head nozzles may be clogged, one or more of the ink tanks may be low, or the BJ cartridge may be worn. Print a Nozzle Check Pattern to check the status of the print head and clean the print head.
  • Page 196 HECK ID YOU REMOVE THE ORANGE PROTECTIVE TAPE FROM THE PRINT HEAD If the orange protective tape is not removed from the BJ cartridge, ink cannot be ejected from the BJ cartridge. Remove the BJ cartridge and check the print head. If the tape has not been removed, remove it. Replacing the BJ Cartridge I Cartridge Holder Does Not Move to Center You want to switch the BJ cartridge, replace an ink tank, or replace the BJ cartridge, but the...
  • Page 197 BJ cartridge. Replacing the BJ Cartridge If the problem still persists, there may be a fault in the printer. Contact the Canon Customer Care Center. Getting Help From Canon CARTRIDGE CORRECTLY INSTALLED Printer Does Not Start or Stops Mid-job...
  • Page 198: Checking The Printer And Computer Connection

    I Checking the Printer and Computer Connection If you have problems with the printer, the cause may be in the hardware you are using to connect the printer and computer. • If you are using a switching device, USB hub or external buffer, disconnect the device and connect the printer directly to the computer again.
  • Page 199 I Setting the BJC-2100 as the Default Printer When you are using more than one printer, you may find it convenient to set the BJC-2100 as the default printer. Windows On the Windows desktop, click the Start button, point to Settings, and click Printers.
  • Page 200: Paper Jams Or Does Not Feed

    Paper Jams or Does Not Feed Paper Does Not Feed From Auto Sheet Feeder Envelopes Do Not Feed Paper Skewing During Feeding Multiple Sheets Feed Together Paper Jam Troubleshooting...
  • Page 201: Paper Does Not Feed From Auto Sheet Feeder

    I Paper Does Not Feed From Auto Sheet Feeder After the print job is started, the paper loaded in the auto sheet feeder does not feed. HECK S THE PAPER TOO THICK Thick paper does not feed. Do not attempt to print on paper or other media thicker than 28 lb (105 g/m HECK S THE SHEET FEEDER OVERLOADED...
  • Page 202 HECK ID YOU REMOVE THE PAPER REST Make sure the paper rest is installed on the printer at all times. HECK RE YOU PRINTING TRANSPARENCIES OR BACK PRINT FILM If you are printing on transparencies or back print film, insert a sheet of plain paper (of the same size) in the auto sheet feeder behind the transparencies or film.
  • Page 203: Envelopes Do Not Feed

    I Envelopes Do Not Feed Envelopes do not feed or skew during feeding. HECK RE THE ENVELOPES CURLED OR BENT Before you load envelopes, make sure they are flat. Press down firmly around the edges of the stack to flatten the envelopes and expel air from inside the envelopes.
  • Page 204 HECK RE TOO MANY ENVELOPES LOADED You can set up to 5 envelopes in the auto sheet feeder. HECK S THE PAPER GUIDE SET CORRECTLY If the paper guide on the auto sheet feeder is not set correctly, the paper does not feed straight or may jam in the printer.
  • Page 205: Paper Skewing During Feeding

    I Paper Skewing During Feeding The paper or other media does not feed straight into the paper feed slot. HECK S THE AUTO SHEET FEEDER OVERLOADED The number of sheets you can load in the auto sheet feeder depends on the media you are using.
  • Page 206: Multiple Sheets Feed Together

    I Multiple Sheets Feed Together When you have a stack of paper in the sheet feeder, more than one sheet feeds from the stack at the same time. HECK ID YOU FAN THE STACK BEFORE LOADING Before loading a stack of media in the auto sheet feeder, always fan the pages to remove static cling and align the edges.
  • Page 207: Paper Jam

    I Paper Jam If paper jams in the printer, remove it. Slowly pull the paper out of the printer from the auto sheet feeder or the paper output slot, whichever is easier. If the paper tears or shreds, unplug the printer, then open the front cover and remove all the fragments of paper.
  • Page 208 • You can load paper within the range of 17 to 28 lb (64 to 105 g/m Note auto sheet feeder. Media Sizes • To avoid misfeeds and paper jams, do not load wrinkled, folded, or curled paper in the auto sheet feeder. Notes on Handling Print Media Paper Jams or Does Not Feed ) in the...
  • Page 209: An Error Message Appears

    An Error Message Appears Windows Error Writing to LPT1 or USBPRNnn Application Error, General Protection Fault Windows Other Error Messages Troubleshooting...
  • Page 210 I Error Writing to LPT1 or USBPRNnn You cannot print when this message appears. HECK S THE PRINTER PLUGGED IN Confirm that printer’s power plug is connected to the printer and plugged into a live power outlet. After the printer is plugged in, the printer turns on automatically.
  • Page 211 Right-click the My Computer icon and select Properties from the pop-up menu. Click the Device Manager tab. Select Ports (COM & LPT), then double-click Canon BJ LPT Printer Port (LPT1). In the General tab, check that Original Configuration (Current) is enabled.
  • Page 212 When you are using the USB interface: Right-click the My Computer and then select Properties. Double-click Universal serial bus controller on the Device manager tab, and then double-click CANON BJC-2100. Note what is displayed on the General tab. HECK S THE PRINTER DRIVER INSTALLED CORRECTLY There may be a problem with the printer driver.
  • Page 213 HECK S THE PRINTER PORT SETTING IDENTICAL TO THE INTERFACE YOU ARE USING If the printer port setting is not identical to the interface connected to the printer, an error message appears. To check the printer port setting, open the Printer Properties dialog box and click the Details tab.
  • Page 214 HECK You may not be able to print correctly if a WPS (Windows Printing System) driver is installed in your computer. Click Start, point to Settings, and click Printers. If a WPS driver is installed, right-click the icon and then select Properties from the pop-up menu.
  • Page 215 I Application Error, General Protection Fault HECK RE YOU USING A Attempting to print from a Windows 3.1 application program installed on the Windows 98 or Windows 95 platform may cause an error. Use a Windows 98 or Windows 95 compatible application program. HECK RE SEVERAL APPLICATION PROGRAMS RUNNING IN THE BACKGROUND...
  • Page 216 file and try printing it again. If there is not a problem with the new file, the old file was probably faulty. If the same error occurs with the new file, call the Canon Customer Care Center. Before You Call for Help...
  • Page 217: Other Error Messages

    HECK S THE PRINTER DRIVER INSTALLED CORRECTLY There may be a problem with the printer driver. Uninstall the printer driver and install it again. I Other Error Messages HECK N ERROR DISPLAYED IN THE When an error occurs, the BJ Status Monitor screen opens. The Print Status tab displays a short description of the error and other information about the print job.
  • Page 218 HECK N ERROR DISPLAYED IN ANY SCREENS OTHER THAN BJ S One of the following messages may be displayed. Could not spool successfully due to insufficient disk space Delete any unneeded files to make more disk space available. Checking the Printing Environment Could not spool successfully due to insufficient memory Quit any other application programs you are running in the background.
  • Page 219 An Error Message Appears Macintosh HECK NY ERROR NUMBER XXXX DISPLAYED Error number (*202) displayed Sufficient memory not available for the application program. Check that the required amount of memory is allocated to the application program. If there is not enough memory installed, install more memory. Refer to the User’s Manual for your computer for information on installing additional memory.
  • Page 220 Error number (*300) displayed Check the following: • Printer is plugged in? • Printer cable is connected securely? Make sure that the printer cable is securely fastened to the computer and the printer. If the problem cannot be solved, check the settings in Chooser. Select Chooser from the Apple menu.
  • Page 221: Other Problems

    Other Problems Cannot Install Printer Driver BJ Status Monitor Does Not Open Cannot Execute Background Printing Ink Runs Out Too Quickly Troubleshooting...
  • Page 222 I Cannot Install Printer Driver HECK ID YOU FOLLOW THE PRINTER DRIVER INSTALLATION INSTRUCTIONS IN THE UICK The Quick Start Guide provides step-by-step instructions for installing the printer driver. If you are re-installing the printer driver, remove any other Bubble Jet printer drivers that have been installed on the computer before re-installing the printer driver.
  • Page 223 HECK RE ANY OTHER APPLICATION PROGRAMS RUNNING The installation program may not execute successfully if it is started with other applications running in the background. Before you run the installation program again, shut down all other application programs. If other BJ printer drivers are installed in your system, uninstall them before you run the installation program again.
  • Page 224 S THERE A PROBLEM WITH THE The Install Me First CD-ROM may be damaged. On the Windows desktop, double-click the My Computer icon then double-click the CD-ROM icon. If Windows cannot read the CD-ROM, call the Canon Customer Care Center. Before You Call for Help...
  • Page 225: Bj Status Monitor Does Not Open

    I BJ Status Monitor Does Not Open HECK O YOUR COMPUTER AND PRINTER CABLE SUPPORT BI COMMUNICATION Check the hardware specifications for your computer and printer cable. Operation of the BJ Status Monitor depends on bi-directional data transfer between the computer and printer. The computer and printer cable must both be capable of sustaining bi-directional data transfer.
  • Page 226: Cannot Execute Background Printing

    I Cannot Execute Background Printing The BJ Backgrounder is not displayed during a print job and you cannot use background printing. HECK S THERE ENOUGH FREE SPACE AVAILABLE ON THE HARD DISK You may not be able to print if there is not enough free space on the hard disk.
  • Page 227: Ink Runs Out Too Quickly

    I Ink Runs Out Too Quickly HECK RE YOU OPENING AND CLOSING THE FRONT COVER Each time you open the front cover for more than a few seconds, print head cleaning starts and ink is consumed. Although this automatic mechanism is employed to ensure optimum print head performance, to conserve ink you want to avoid opening the front cover unnecessarily.
  • Page 228: Before You Call For Help

    Before You Call for Help Narrowing Down the Problem Checking the Printing Environment Troubleshooting...
  • Page 229: Narrowing Down The Problem

    • Printer problem If the printer does not operate and you cannot resolve the problem, make a note of the nature of the fault and your observations then contact the Canon Customer Care Center. Getting Help From Canon • Hardware problem other than the printer...
  • Page 230 I Checking the Printing Environment Check the information on the operating environment such as the name and version number of your operating system, the amount of memory installed, hard disk capacity and amount of free space on hard disk, and the printer driver version number. •...
  • Page 231 Macintosh On the desktop, click the icon of the hard disk. Select Get Info from the File menu. Select General Information. • Checking the version number of the printer driver Windows On the Windows desktop, click the Start button, select Settings, and click Printers.
  • Page 232: Getting Help From Canon

    Getting Help From Canon Canon Computer Systems, Inc. offers a full range of customer technical support* options: • For e-mail technical support, the latest driver downloads and answers to frequently asked questions (www.ccsi.canon.com) • 24-hour, 7-day-a-week automated support for troubleshooting issues on most current products (1-800-423-2366) •...
  • Page 233 Specifications Printing Specifications Printing Area Specifications...
  • Page 234: Printing Specifications

    Printing Specifications Printing method Bubble Jet on-demand Printing resolution 720 (horizontal) × 360 (vertical) dpi Print speed (printing with Canon standard pattern): Black printing using BC-20 Black BJ Cartridge Color printing using BC-21e Color BJ Cartridge Print direction Bi-directional Print width Max.
  • Page 235 I Interface Specifications Interface (parallel) IEEE 1284-compatible Interface (USB) USB 1.10-compatible Interface connector (parallel) Amphenol 57-40360 or equivalent Interface connector (USB) USB standard Series B receptacle (USB interface) Recommended printer cable (parallel) Material: Type: Length: Connectors: Amphenol 30360 or equivalent Recommended printer cable (USB) Material: Type:...
  • Page 236 I General Specifications Acoustic noise level Approx. 45 dB (per ISO 9296) Operating environment Temperature: 41 to 95˚F (5 to 35˚C) Humidity: Storage environment Temperature: 32 to 95˚F (0 to 35˚C) Humidity: Power supply USA/Canada AC 120 V, 60 Hz Power consumption Standby: Printing:...
  • Page 237 I Feed Method Continuous feed through auto sheet feeder; single or multiple sheets I Sheet Feeder Capacity Plain Paper (20 lb) Artist Canvas Back Print Film Banner Paper Glossy Photo Cards Glossy Photo Paper Greeting Cards High Gloss Film High Resolution Paper Magnet Sheet Transparencies T-shirt Transfers...
  • Page 238: Print Media

    I Print Media Regular size Custom size Weight Canon Speciality Papers Artist Canvas Back Print Film Banner Paper Brilliant White Paper Bubble Jet Paper Glossy Photo Cards Glossy Photo Paper Greeting Cards High Gloss Film High Resolution Paper Magnet Sheet...
  • Page 239 BC-22e Photo BJ Cartridge Nozzles Ink colors Capacity Canon extended mode — Raster image format Canon extended mode — 180, 360, 720 dpi Black only Approx. 900 text pages at 5% coverage 24 per color, 64 for black BCI-21 Color (Cyan, Yellow, Magenta) BCI-21 Black (Black) Approx.
  • Page 240 I Printer Driver Operating Environment • IBM PC/AT-compatible computer running on Windows 2000, Windows 98, Windows 95, Windows NT 4.0, or Macintosh computers with USB interface running on Mac OS 8.1 or later I Hard Disk Space • Approx. 38 MB to install on Windows 2000, Windows 98, or Windows 95 •...
  • Page 241: Printing Area

    To ensure the best print quality, the printer allows a margin along each edge of media. Printing area (dark blue): Canon recommends that you print within this area. Printable area (light blue): The area where it is possible to print. However, printing in this area can adversely affect the print quality or the paper feed precision.
  • Page 242 Letter, Legal Media Type Letter Legal 0.12 in 0.28 in 0.25 in 0.25 in Recommended printing area Printable area Printable Area (width × 10.61 in × 13.61 in 1.0 in 0.93 in Printing Area height) Specifications...
  • Page 243 A5, B5, A4 Media Type 3.0 mm 7.0 mm 3.4 mm 3.4 mm Recommended printing area Printable area Printable Area (width × 141.2 200.0 mm × 175.2 247.0 mm × 203.2 287.0 mm 25.4 mm 23.5 mm Printing Area height) Specifications...
  • Page 244 Glossy Photo Cards Media Type Glossy Photo Card 1.10 in 1.02 in 0.20 in 0.16 in Recommended printing area (The printable area is identical to each other.) Printable Area (width height) × 4.31 6.30 in Specifications Printing Area...
  • Page 245 US Com. #10 Envelope Media Type US Com. #10 0.12 in 0.28 in 0.25 in 1.25 in Recommended printing area Printable area Printable Area (width × 3.81 in 1.0 in 0.93 in Printing Area height) Specifications...
  • Page 246 European DL Envelope Media Type European DL 3.0 mm 7.0 mm 6.4 mm 10.4 mm Recommended printing area Printable area Printable Area (width × 203.2 100.0 mm 25.4 mm 23.5 mm Printing Area height) Specifications...
  • Page 247 Banner Paper Media Type Banner Paper 1.0 in (24.5 mm) 0.12 in (3.0 mm) 0.13 in (letter) 3.4 mm (A4) 0.13 in (letter) 3.4 mm (A4) Min. 2 sheets Recommended printing area Printable area Printable Area (width × 8.24 65.88 in. (Letter) ×...
  • Page 248: Using The Optional Is-22 Color Image Scanner Cartridge

    Using the Optional IS-22 Color Image Scanner Cartridge Using the Scanner ® Using the Scanner With Windows ® Using the Scanner With Macintosh Scanner Problems Using the Optional IS-22 Color Image Scanner Cartridge...
  • Page 249: Using The Scanner

    Using the Scanner Scanner Driver Basics Unpacking the Scanner Cartridge Installing the IS Scan Software Installing the Scanner Cartridge Basic Scanning Procedure Using the White Calibration Sheet Scanning Area Guidelines Loading an Image Using the Scanner...
  • Page 250 Scanner Driver Basics Installing the optional IS-22 Color Image Scanner Cartridge in the printer makes it possible to scan and save images such as your favorite photographs and greeting cards. Photograph Greeting card Home page Wallpaper for your computer Using the Scanner...
  • Page 251 Windows To use the scanner cartridge, you must install the IS Scan software, which includes the IS Scan scanner driver and the IS Scan Plus utility program. These two programs provide many features that allow you to perform simple color adjustments to improve the quality of the original image or enhance the image for artistic effect.
  • Page 252 Unpacking the Scanner Cartridge Make sure you have the following items. I IS-22 Color Image Scanner Cartridge The scanner cartridge is composed of precision components. To avoid Caution poor scanning results, do not touch the optical components or electrical contacts. Optical components Electrical contacts Do not touch these areas...
  • Page 253: White Calibration Sheet

    Unpacking the Scanner Cartridge I White Calibration Sheet You use this sheet to maintain the correct color balance of scanned images. The first time you install the scanner cartridge, you need to run the white level calibration. You will also run calibration when the white level calibration data needs to be updated.
  • Page 254: Installing The Is Scan Software

    Installing the IS Scan Software Before installing the IS Scan software, you must install the BJC-2100 Printer Driver. Make sure the Install Me First CD-ROM is inserted in your CD-ROM drive. Double-click the BJC-2100 icon on your desktop: You’ll see this screen: Using the Scanner...
  • Page 255 Installing the IS Scan Software Click the Manuals, Supplies, and Help button. You’ll see this screen: Using the Scanner...
  • Page 256 Click Canon Accessories and Paper. You’ll see this screen: Click the Install IS-22 Driver button. Follow the instructions on the screen. Installing the IS Scan Software Using the Scanner...
  • Page 257: Installing The Scanner Cartridge

    Installing the Scanner Cartridge • The scanner cartridge is composed of precision components. To avoid Caution poor scanning results, do not touch the optical components or electrical contacts. • To avoid damaging the scanning head of the scanner cartridge, do not store the scanner cartridge in an SB-21 Ink Cartridge Storage Box.
  • Page 258 I Replacing a BJ Cartridge With the Scanner Cartridge Make sure that the printer is plugged in and open the front cover. The cartridge holder moves to the center automatically. Raise the cartridge lock lever to unlock the BJ cartridge. Remove the BJ cartridge.
  • Page 259 Installing the Scanner Cartridge Insert the scanner cartridge into the cartridge holder, then lower the cartridge lock lever until it locks in place. Using the Scanner...
  • Page 260 Basic Scanning Procedure After installing the IS Scan scanner driver, you can use the BJC-2100 printer as a scanner. Install the IS-22 Color Image Scanner Cartridge. Remove the BJ cartridge installed in the cartridge holder and then install the IS-22 Color Image Scanner Cartridge. Start a graphics application program.
  • Page 261 The first time you use the scanner, you need to perform the White Level Calibration. Using the White Calibration Sheet Insert the image you wish to scan into the scanning holder, then load the scanning holder into the auto sheet feeder. Loading an Image Scan the image.
  • Page 262 Using the White Calibration Sheet The white calibration sheet provided with the scanner cartridge is used for maintaining the correct color balance of scanned images. White level calibration is required when the scanner cartridge is used for the first time and when the white level calibration data needs to be updated.
  • Page 263 Load the white calibration sheet with the cropped corner at the upper left. Follow any instructions on your screen. When the white calibration sheet is ejected from the paper output tray, white level calibration processing is complete. Using the White Calibration Sheet Using the Scanner...
  • Page 264 Note • Do not leave the white calibration sheet in locations that are exposed to direct sunlight or that are subject to high temperatures or humidity. • Do not bend or wrinkle the white calibration sheet. • When cleaning the white calibration sheet, use a soft cloth that is dipped in a weak, neutral detergent solution, and then wipe its wet surface off with a dry, soft cloth.
  • Page 265 • If you wish to scan images larger than the size of the scanning holder provided with the IS-22 Color Image Scanner Cartridge, the SH-101 A4/LTR scanning holder is available for purchase. Visit the Canon Web site to find out about accessories and supplies (www.ccsi.canon.com).
  • Page 266 Loading an Image Slide the paper guide to the left edge of the auto sheet feeder. Place the image in the scanning holder. • To prevent paper jams, always insert the image you wish to scan into the scanning holder. •...
  • Page 267 Loading an Image Adjust the paper guide to the left edge of the scanning holder. Caution To prevent possible damage to the scanning holder, always insert the seamed side into the auto sheet feeder first. Using the Scanner...
  • Page 268: Using The Scanner With Windows

    Using the Scanner With Windows Using IS Scan Changing the Scanning Mode Using the Customized Scanning Mode Saving the Settings Using the Saved Settings Other IS Scan Features Using IS Scan Plus Using Copy Using Capture Image Using Capture Photo Editing a Scanned Image Printing a Scanned Image Saving a Scanned Image...
  • Page 269: Using Is Scan

    Install the IS-22 Color Image Scanner Cartridge in the printer. Installing the Scanner Cartridge Make sure Canon IS Scan 2 is set as the Acquire Source and then select the command used for scanning (such as Acquire or TWAIN) from the menu of the application program.
  • Page 270 Specify the basic settings. • Click the down-arrow on the right of the Paper Size box and select the most appropriate paper size for the image you wish to scan. • Select the most appropriate scanning mode for the image you wish to scan in the Scanning Mode box.
  • Page 271 • Release the mouse button. The Selection Box appears on the image. Note • To move the Selection Box, place the mouse pointer within the Selection Box and drag the mouse to the desired position. • To resize the Selection Box, point to a corner of the Selection Box and then drag the mouse.
  • Page 272 Load the image you wish to scan in the auto sheet feeder again. Click the Scan button. Remember, if you specified a Selection Box in step 5, only that portion of the image is scanned. After scanning is complete, click the Transfer button to transfer the image data to the TWAIN-compatible graphics application program.
  • Page 273 Note • Some TWAIN-compliant graphics application programs do not display the main IS Scan dialog box but instead display a different screen characteristic of the application program. If you are using this type of application program, read the documentation of the application program carefully and perform prescanning or normal scanning.
  • Page 274: Changing The Scanning Mode

    Changing the Scanning Mode You can select a scanning mode according to your scanning purpose. Optimum settings, such as image type and resolution, are pre-assigned based on the contents of a scanning job. When you wish to customize the settings for special scanning jobs, click the Custom button.
  • Page 275 Scanning Purpose Mode Scans by converting a monochrome image into the data suitable for facsimile transmission Scans by converting a monochrome image into the data suitable for OCR input Suitable for scanning an image that consists mostly of text Used for customizing the settings for special scanning jobs Using the Customized...
  • Page 276 Using the Customized Scanning Mode When you select Custom in the Scanning Mode box of the main dialog box, the Custom dialog box opens and allows you to adjust the scanning settings for special scanning jobs. Open the main IS Scan dialog box. Click the Custom button in the Scanning Mode box.
  • Page 277 Specify these settings in the Custom dialog box: Standard Value You change the standard value for the default settings here. Select from: DTP(Color), DTP(B&W), Photo, FAX, OCR, Text, Previous Setting. Image Type Select a type of image: Color (the default), Grayscale, or Monochrome. Resolution Determines the precision of the scanned image.
  • Page 278 Using the Customized Scanning Mode Character Emphasis Determines whether or not Image Trust processing is used for scanning grayscale images. Image Trust processing sharpens the appearance of characters in monochrome documents. This is especially helpful if you intend to use the scanned original with an OCR software application. This option is available only when the Image Type is set for Monochrome.
  • Page 279 Click the OK button to return to the main dialog box. Make sure that the image you wish to scan is inserted into the scanning holder properly and is loaded in the auto sheet feeder of the printer, then click the Scan or Prescan button. Using the Customized Scanning Mode Using the Scanner With Windows...
  • Page 280: Saving The Settings

    Saving the Settings You can save the settings in the main IS Scan dialog box to a file. The next time you scan, you only need to open the file in which the desired settings are stored and start scanning. I Saving the Settings to a File Save the Page Size, Scanning Mode, and Image Size settings in the main IS Scan dialog box as a file.
  • Page 281: Using The Saved Settings

    Using the Saved Settings Open the file in which the desired settings were saved and use those settings for scanning. Select Open Settings File from the Settings menu. Select the file you wish to use, then click the Open button. The file name is displayed in the Settings File box, and the settings change in the main IS Scan dialog box.
  • Page 282: Device Information

    Other IS Scan Features I White Level Calibration Use this feature to maintain the correct color balance of scanned images. You need to perform white level calibration when you use the scanner cartridge for the first time and when the white level calibration data needs to be updated. Select White Level from the Option menu of the main IS Scan dialog box.
  • Page 283 Other IS Scan Features I Enlarging the Scanned Image in the Preview Area To enlarge the scanned image in the preview area, click the Enlarge icon ( key) or select Large from the View menu. To return to the original size, click the Standard icon ( key) or select Normal from the View menu.
  • Page 284: Using Is Scan Plus

    Using IS Scan Plus IS Scan Plus is a utility program that allows you to edit, enhance, print, and save an image acquired by the IS Scan scanner driver. You can use IS Scan Plus if you do not have a graphics application program.
  • Page 285 Select an option: Copy Scan and immediately print an image without editing. Using Copy Capture Image Scan and edit an image other than a photographic print. Using Capture Image Capture Photo Scan and edit a photographic print such as a snapshot. Using Capture Photo Device Information Verify the name of the printer that is currently connected to your system...
  • Page 286 I Using Online Help When you need detailed instructions, click the Help button in the upper right of the main screen. You can access the online Help from all the screens that IS Scan Plus displays. I Verifying the Device Information Make sure that the printer is connected properly and is turned on, and click the Device Information button.
  • Page 287 I IS Scan Buttons Returns to the main IS Scan Plus screen. Moves back to the previous screen. Displays the Edit screen. Editing a Scanned Image Prints a scanned image. Printing a Scanned Image Saves a scanned image. Saving a Scanned Image Using IS Scan Plus Using the Scanner With Windows...
  • Page 288: Using Copy

    Using Copy Use the Copy feature when you wish to print an image immediately after scanning. You cannot edit or enhance the scanned image before printing. Click the Copy button in the main IS Scan Plus screen. The Copy screen displays: Using the Scanner With Windows...
  • Page 289 • The Copies option is disabled. Click the Print Setting button. This displays the Print Setup dialog box. Make sure Canon BJC-2100 is displayed as the default printer. Click the Properties button, if necessary, to display the Printer Properties dialog box and specify any printer settings.
  • Page 290 When you click the Copy button, a message box appears. Click the OK button in the message box to confirm that the scanner cartridge is installed. Copying begins. Another dialog box appears to remind you to remove the scanner cartridge, and install the BJ cartridge according to your print job. Also, make sure paper is loaded in the auto sheet feeder of the printer.
  • Page 291: Using Capture Image

    Using Capture Image Use the Capture Image feature to scan an image other than a photographic print. You can also edit, enhance, save, and print the scanned image. Click the Capture Image button in the main IS Scan Plus screen. This displays the Capture Image screen.
  • Page 292 Select the paper size in the Paper Size box. Insert the image you wish to scan in the scanning holder, and then load it in the auto sheet feeder of the printer. Click the Prescan button. The remaining steps are similar to those described for Scanning an Image Using IS Scan.
  • Page 293: Using Capture Photo

    Using Capture Photo Use the Capture Photo feature to scan a photographic print such as a snapshot. You can also edit, enhance, save, and print the scanned image. Click the Capture Photo button in the main IS Scan Plus screen. The Capture Photo screen displays: By default, a Selection Box appears in the Preview Area.
  • Page 294 Specify these settings: • Select Color or Black & White in the Photo Type box. • Select Regular or Panorama in the Photo Size box. Insert the image you wish to scan into the scanning holder, and then load it in the auto sheet feeder of the printer.
  • Page 295: Editing A Scanned Image

    Editing a Scanned Image You can edit or enhance a scanned image acquired using the Capture Image or Capture Photo feature. The editing features you can use vary according to the settings you used for scanning and whether you used the Capture Image or Capture Photo feature for scanning. You can edit or enhance the image displayed in the Preview Area.
  • Page 296 You can select these editing options. For details on each feature, use the online Help for IS Scan Plus. Contrast / Brightness Adjusts the brightness and contrast of an image. Image Compensation Softens edges in the image by reducing the contrast between pixels, or sharpens hazy or blurred images.
  • Page 297 Background Allows you to add a background to a monochrome image. Crop Photo Crops a scanned photograph in the Preview Area. Frame Allows you to add a frame border around the image. Note • Depending on the settings you use for scanning, some editing features are not available.
  • Page 298: Printing A Scanned Image

    Printing a Scanned Image You can print a scanned image acquired using the Capture Image or Capture Photo feature. Remove the scanner cartridge, and install the BJ cartridge according to your print job. Click the Print button on the IS Scan Plus screen. If you are using Capture Image, the Print dialog box appears: Using the Scanner With Windows...
  • Page 299 Printing a Scanned Image If you are using Capture Photo, the Photo Print Options dialog box appears: Click Print Setting to change the printer settings or click Print to print the image. Opening the Printer Properties Dialog Box Using the Scanner With Windows...
  • Page 300: Saving A Scanned Image

    Saving a Scanned Image IS Scan Plus allows you to save a scanned image to a file under a new name. You can use the saved image for pasting into another document or for attaching to your e-mail or a home page on the Internet.
  • Page 301 Click the down-arrow for “Save as type” and select a format for the file. You can select one of the following file formats. • Bitmap .BMP • JPEG .JPG • TIFF .TIF Click the Save button. Saving a Scanned Image Using the Scanner With Windows...
  • Page 302: Using The Scanner With Macintosh

    Using the Scanner With Macintosh Scanning Images With Application Software Using the Main IS Scan Dialog Box Scanning an Image Scanning Images With IS Scan Changing the Scanning Mode Customizing the Scanning Settings Copying a Scanned Image to the Clipboard Adjusting an Image Modifying An Image Applying Special Effects to an Image...
  • Page 303 Scanning Images With Application Software This section explains how to start IS Scan from a TWAIN image editing application software so that you can scan images. I Selecting a TWAIN-compatible Device Before you scan images with application software, you must first select a TWAIN- compatible device using the BJC-2100 driver.
  • Page 304 Scanning Images With Application Software Click the IS Scan BJC-2100 DS icon and then click the OK button. BJC-2100 is now selected as the input device. Once you have performed these steps, the setting remains in effect until you change to another input device.
  • Page 305 Using the Main IS Scan Dialog Box Menu Button Scan Button Save Button Halt Button Information Box Help Button Menu button Selects the IS Scan functions. Click this button to change the settings for a scanned image or to edit a scanned image. Image Control Panel Brightness and...
  • Page 306 Scan, Prescan, or Clear button Click this button to start scanning. This button switches to Prescan or Clear, depending on the setting or situation. Transfer or Save button Click this button to transfer a scanned image to an application. When using IS Scan only without an application software, this button says Save.
  • Page 307: Scanning An Image

    Scanning an Image Click the Menu button and then select Settings. The Settings dialog box displays: Make the necessary settings for the image to be scanned. • Click on Paper Size to select a size that approximates the image to be scanned.
  • Page 308 • Place a check mark in the Prescan check box. Prescan performs a quick scan so you can check the image. You can disable this function. Click the OK button and then close the Settings dialog box. Place the object to be scanned in the printer and then click the Prescan button.
  • Page 309 Note • To create a Selection Box, position the cursor over one corner of the area to be selected, press and hold down the mouse button, and then drag the mouse diagonally to the opposite corner of the area you want to select.
  • Page 310 If the image displayed in the Preview Area is not what you expect, click the Clear button and start over. If you like the image, click the Transfer button. The scanned image is transferred to the application software. Edit the image data as required prior to printing or saving it.
  • Page 311 Scanning Images With IS Scan You can use IS Scan as a stand-alone program to scan and edit images. I Starting IS Scan Turn on the printer and install the scanner cartridge. Double-click the IS Scan BJC-2100 folder. Double-click the IS Scan BJC-2100 icon. Using the Scanner With Macintosh...
  • Page 312 Scanning Images With IS Scan IS Scan starts and the main dialog box displays. The contents of the main dialog box and the method you use to scan images are basically the same as when using TWAIN application software. Using the Scanner With Macintosh...
  • Page 313: Saving Scanned Images

    Scanning Images With IS Scan I Saving Scanned Images Click the Save button. Using the Scanner With Macintosh...
  • Page 314 Make the necessary settings. • Select the location to which you want to save your image. • Enter a name for the image data in Name. • Click the up- or down-arrow in Format to select PICT or TIFF. Click the Save button. The image data is saved into a file. Scanning Images With IS Scan Using the Scanner With Macintosh...
  • Page 315 Changing the Scanning Mode You can select a scanning mode according to your scanning purpose. Optimum settings, such as image type and resolution, are pre-assigned based on the contents of a scanning job. When you wish to customize the settings for special scanning jobs, click the Custom button.
  • Page 316 Scanning Mode Text Recommended when scanning a document consisting entirely of text, such as a document created with a typewriter or word processor Scans by converting a monochrome image into the data suitable for facsimile transmission Scans by converting a monochrome image into the data suitable for OCR input Custom...
  • Page 317 Note • The Settings dialog box displays when you select Settings after you click the Menu button in the main dialog box. • When you select FAX or OCR, the document is scanned and processed as a grayscale image and converted to monochrome binary image data. This process eliminates unnecessary image background and increases the quality of the scanned text and line art.
  • Page 318 Customizing the Scanning Settings When you select Custom for Scanning Mode in the Settings dialog box, you can specify the scanning settings. Click the Menu button in the main dialog box and then select Settings. Click the up- or down-arrow in Scanning Mode and then select Custom. Using the Scanner With Macintosh...
  • Page 319 Customizing the Scanning Settings Make the appropriate settings for the image to be scanned. Image Type Select a mode according to the image to be scanned. You can select Color, Grayscale, Black & White, or Black & White (Text Enhanced). Resolution Select a resolution according to the image to be scanned.
  • Page 320 Edge Emphasis This function is valid only when Image Type is set to Black & White. If this function is selected, only the edge of the image is emphasized when the image is scanned. This is disabled for prescan. Click the OK button. The main IS Scan dialog box displays. Place the image to be scanned in the printer, then click the Prescan button or Scan button to start scanning.
  • Page 321 Copying a Scanned Image to the Clipboard If you copy a scanned image to the clipboard, you can use the image easily with other application software. This is particularly useful when you want to paste an image into documents created with application software that is not TWAIN-compatible. I Copying an Image Click the Menu button in the main dialog box.
  • Page 322: Adjusting An Image

    Adjusting an Image If you are not satisfied with a scanned image, you can perform fine adjustment using a range of functions. Image data can be processed so that the brightness of the image changes or so that the image appears sharper or softer. I Adjusting the Brightness and Contrast Click the Brightness and Contrast button in the main dialog box.
  • Page 323 Move each slide bar to the right or left to adjust the image. Brightness Moving the Brightness slide bar to the left makes the entire image darker, while moving it to the right makes the image brighter. Contrast Moving the slide bar to the left reduces the contrast of the entire image, while moving it to the right increases the contrast.
  • Page 324 Modifying An Image You can modify a scanned image so that it looks sharper or softer. Also, a Despeckle function allows you to remove speckling and make a scanned image appear cleaner. A function for inverting colors to produce a negative film is also available. Click the Menu button in the main dialog box, select Image, and then select the desired function from the submenu.
  • Page 325 Applying Special Effects to an Image Special effects such as edge emphasis, line emphasis, pixelization, posterization, and low relief can be applied to a scanned image, creating an image with a feeling different from that of the original. Click the Menu button in the main dialog box, select Enhance, and then select the desired function from the submenu.
  • Page 326 Applying Special Effects to an Image Select a desired function from the list. The following is an example of the screen displayed when you select Edges. The operation is the same when any other function is selected. You can check the approximate result of the selection in the Preview Area. For details of each function, refer to the explanation displayed when you click the Help button.
  • Page 327 Once you are satisfied with the adjustment, click the OK button. Note To cancel an adjustment you have made, click the Menu button and then select Undo. Then, select either of the following: Last Only the function applied immediately before is cancelled. If you perform editing two or more times, only the function that you selected most recently is cancelled.
  • Page 328 Other IS Scan Functions I White Level Calibration To achieve the correct color balance for an object to be scanned, an operation called White Level Calibration is required. When an image is scanned for the first time, or when the temperature of the scanner cartridge rises to a certain level, a message displays prompting you to place the white calibration sheet in the printer.
  • Page 329: Using The Online Help

    Other IS Scan Functions I Using the Online Help Clicking the Help button on the main IS Scan dialog box displays helpful explanations of the functions of IS Scan. You can also display the Help by clicking the Menu button, Help, and then Help again.
  • Page 330 Using the Copy Utility Use this utility to scan an object and then print the result immediately. Although the scanned image cannot be edited or saved, the process from scanning to printing is completed quickly and easily. I Installing the Copy Utility To use the Copy Utility, you must first copy the folder including the necessary files to any location.
  • Page 331 Drag the Copy Utility for BJC-2100 folder and copy it to any location. Now you can start the Copy Utility at any time. Note To use the Copy Utility, the printer driver and IS Scan scanner driver must also be installed. I Starting the Copy Utility Plug in the printer and install the scanner cartridge.
  • Page 332 Using the Copy Utility Click the Copy Utility icon. The Copy Utility starts and the main dialog box displays: Using the Scanner With Macintosh...
  • Page 333 I Copying the Image Click the Color or Black & White button according to the image to be scanned. Select the paper size you are using in Paper Size. Select the number of copies to be output in Copies. Select the type of paper you are using: Plain Paper, High Resolution Paper, or Transparency.
  • Page 334 Note • To print the same image again, click the Reprint button. • To copy another document with the same settings, click the Copy button and follow the instructions on the screen. • To perform copying with different settings, click the Reset button and follow the instructions on the screen.
  • Page 335: Scanner Problems

    Scanner Problems Scanning Result Is Unsatisfactory Scanner Cannot Be Used With a TWAIN-compatible Application Program Other Scanner Problems Scanner Problems...
  • Page 336: Scanning Result Is Unsatisfactory

    Scanning Result Is Unsatisfactory Scanned Image Blurred or Distorted Quality of Scanned Image Is Uneven White Portion Becomes Grayish Parts of an Image Missing or Not Aligned Properly Image Contains Unexpected Colors, or Is Too Light or Too Dark Scanner Problems...
  • Page 337: Scanned Image Blurred Or Distorted

    If the scanning holder is scratched or damaged, replace it. Note You can purchase a scanning holder for A4/LTR-size images. Visit the Canon Web site to find out about accessories and supplies (www.ccsi.canon.com). HECK RE YOU SCANNING THICK PAPER The image being scanned must be thinner than 0.25 mm.
  • Page 338 I Quality of Scanned Image Is Uneven The scanned image is coarse and/or blurry. HECK S THE RESOLUTION SETTING HIGH ENOUGH Resolution determines the precision of the scanned image. The greater the number of dots used to draw an image, the higher the precision and the quality of the scanned image becomes.
  • Page 339 I White Portion Becomes Grayish HECK ID YOU PERFORM Use White Level Calibration to maintain the correct color balance of scanned images. Using the White Calibration Sheet HECK ID YOU ADJUST THE BRIGHTNESS AND CONTRAST Depending on the image you scan, a white portion is not recognized as white because the scanner detects and scans even the small differences of the density between white and other colors.
  • Page 340 HECK ID YOU SCAN A MONOCHROME IMAGE USING THE RAYSCALE SETTING If the Scanning Mode is set to Color or Grayscale, the scanner detects and scans even the grades of the density, and white may not be recognized as white. When you scan a monochrome image, always set Black &...
  • Page 341 I Parts of an Image Missing or Not Aligned Properly HECK ID YOU PLACE AN IMAGE WITHIN THE PROPER SCANNING AREA Check that the image you wish to scan is placed in the proper scanning area. HECK ID YOU SPECIFY THE SCANNING AREA CORRECTLY If the Paper Size setting is smaller than the size of the image you scan, parts of the image will be missing.
  • Page 342 I Image Contains Unexpected Colors, or Is Too Light or Too Dark The appearance of the scanned image is not what you expected, or the image is too light or too dark. HECK S THE NUMBER OF DISPLAY COLORS SET TO OLOR Windows Check the number of display colors as follows.
  • Page 343 HECK OLOR The colors displayed on your display may not match the actual scanned colors. Color Matching attains the best match between the colors displayed on your display and the actual colors in the scanned image. You can enable Color Matching when the Scanning Mode is set for Color. Windows Check that Color Matching is enabled.
  • Page 344: Application Program

    Scanner Cannot Be Used With a TWAIN-compatible Application Program Cannot Launch IS Scan From Within the TWAIN-compatible Graphics Application Program Cannot Transfer to TWAIN-compatible Graphics Application Program Scanner Problems...
  • Page 345 I Cannot Launch IS Scan From Within the TWAIN-compatible Graphics Application Program HECK OES THE YOU ARE USING SUPPORT THE LATEST SPECIFICATIONS OR LATER Windows When IS Scan is used as a TWAIN interface, you must use the latest 32-bit TWAIN-compatible graphics application program.
  • Page 346 I Cannot Transfer to TWAIN-compatible Graphics Application Program HECK OES THE YOU ARE USING SUPPORT THE FILE FORMAT TYPE AND RESOLUTION OF THE IMAGE DATA Some TWAIN-compatible graphics application programs support specific file format types and resolution settings only. For example, the resolution settings of some OCR (optical character reader) application programs are limited to 300 or 400 dpi.
  • Page 347: Other Scanner Problems

    Other Scanner Problems Cannot Install Scanner Driver Does Not Launch With Default Settings Windows Improper Colors Displayed in the Dialog Box Scanning Too Slow Communication Error Occurs Error Message Appears Scanner Problems...
  • Page 348 I Cannot Install Scanner Driver HECK ID YOU FOLLOW THE SCANNER DRIVER INSTALLATION INSTRUCTIONS Installing the IS Scan Software Windows If an error occurred during installation and you had to shut down the installation procedure, you may not be able to install the scanner driver because Windows is no longer stable.
  • Page 349 The Install Me First CD-ROM may be damaged. On the Windows desktop, double-click the My Computer icon then double-click the CD-ROM icon. If Windows cannot read the CD-ROM, call the Canon Customer Care Center for help. Getting Help From Canon...
  • Page 350: Does Not Launch With Default Settings

    I Does Not Launch With Default Settings HECK ID YOU LAUNCH APPLICATION PROGRAM This problem occurs when IS Scan is launched from a TWAIN-compatible graphics application program. Depending on the TWAIN-compatible graphics application program, Previous Settings selected in the Standard Value box under the Custom Settings dialog box may be cleared, and standard settings characteristic of the TWAIN-compatible program you are using may be used when launching IS Scan.
  • Page 351 I Improper Colors Displayed in the Dialog Box HECK S THE NUMBER OF DISPLAY COLORS SET TO OLOR Windows This problem occurs when IS Scan is launched from a TWAIN-compatible application program. If the problem is not solved, change the number of display colors of your computer.
  • Page 352 I Scanning Too Slow Scanning is requiring an unusually long time. HECK RE YOU USING A HIGHER RESOLUTION THAN REQUIRED In order to scan an image, your computer must be able to receive a large amount of data. Therefore, the scanning speed varies according to the performance of the computer.
  • Page 353: Communication Error Occurs

    I Communication Error Occurs HECK ID YOU LAUNCH WAS CLOSED Do not attempt to launch IS Scan or IS Scan Plus again immediately after it is closed. Wait for a few seconds and then launch again. HECK S THE PRINTER PLUGGED IN AND READY Check that the printer is plugged in and ready.
  • Page 354: Error Message Appears

    I Error Message Appears HECK EFER TO THE ONLINE Windows From the main IS Scan screen, select Contents from the Help menu, or press F1. Macintosh Open the online Help. Other Scanner Problems Scanner Problems...