Appendix A. Getting Help And Technical Assistance; Before You Call; Using The Documentation - IBM 8840 - eServer xSeries 346 Installation Manual

Appendix A. Getting help and technical assistance

If you need help, service, or technical assistance or just want more information
about IBM products, you will find a wide variety of sources available from IBM to
assist you. This appendix contains information about where to go for additional
information about IBM and IBM products, what to do if you experience a problem
with your Eserver
for service, if it is necessary.

Before you call

Before you call, make sure that you have taken these steps to try to solve the
problem yourself:
v Check all cables to make sure that they are connected.
v Check the power switches to make sure that the system and any optional
v Use the troubleshooting information in your system documentation, and use the
v Go to the IBM support Web site at http://www.ibm.com/support/ to check for
You can solve many problems without outside assistance by following the
troubleshooting procedures that IBM provides in the online help or in the
documentation that is provided with your IBM product. The documentation that
comes with Eserver and IntelliStation systems also describes the diagnostic tests
that you can perform. Most Eserver and IntelliStation systems, operating systems,
and programs come with documentation that contains troubleshooting procedures
and explanations of error messages and error codes. If you suspect a software
problem, see the documentation for the operating system or program.

Using the documentation

Information about your IBM Eserver or IntelliStation system and preinstalled
software, if any, or optional device is available in the documentation that comes with
the product. That documentation can include printed documents, online documents,
readme files, and help files. See the troubleshooting information in your system
documentation for instructions for using the diagnostic programs. The
troubleshooting information or the diagnostic programs might tell you that you need
additional or updated device drivers or other software. IBM maintains pages on the
World Wide Web where you can get the latest technical information and download
device drivers and updates. To access these pages, go to http://www.ibm.com/
support/ and follow the instructions. Also, some documents are available through
the IBM Publications Center at http://www.ibm.com/shop/publications/order/.
© Copyright IBM Corp. 2006
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or IntelliStation
devices are turned on.
diagnostic tools that come with your system. Information about diagnostic tools is
in the Hardware Maintenance Manual and Troubleshooting Guide or Problem
Determination and Service Guide on the IBM Documentation CD that comes with
your system.
Note: For some IntelliStation models, the Hardware Maintenance Manual and
Troubleshooting Guide is available only from the IBM support Web site.
technical information, hints, tips, and new device drivers or to submit a request
for information.
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system or optional device, and whom to call
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