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AT&T EL52201 User Manual

Dect 6.0 cordless telephone/ answering system with caller id/call waiting
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User's manual (Canada version)
EL52201/EL52251/
EL52301/EL52351/EL52401
DECT 6.0 cordless telephone/
answering system with
caller ID/call waiting

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Summary of Contents for AT&T EL52201

  • Page 1 User’s manual (Canada version) EL52201/EL52251/ EL52301/EL52351/EL52401 DECT 6.0 cordless telephone/ answering system with caller ID/call waiting...
  • Page 2 Congratulations on purchasing your new AT&T product. Before using this AT&T product, please read Important safety information on pages 68-69 of this user’s manual. Please thoroughly read the user’s manual for all the feature operations and troubleshooting information you need to install and operate your new AT&T www.telephones.att.com product.

  • Page 3: Parts Checklist

    Parts checklist Your telephone package contains the following items. Save your sales receipt and original packaging in the event warranty service is necessary. Quick start guide (Canada version) EL52201/EL52301/EL52401 DECT 6.0 cordless telephone/ answering system with caller ID/call waiting Quick start guide Telephone base Power adapter for telephone base...

  • Page 4: Table Of Contents

    User’s manual EL52201/EL52251/ EL52301/EL52351/EL52401 DECT 6.0 cordless telephone/ answering system with caller ID/call waiting Table of contents Getting started Redial.................18 View numbers in the redial list .....18 Quick reference guide ..........2 Call a number from the redial list ....18 Telephone base and charger installation ..
  • Page 5 Dial, delete and edit a directory entry .....30 Call screening ............45 Dial a directory number ........30 Call intercept ............46 Delete a directory entry ........30 Temporarily turn off the message alert tone ................46 Edit a directory entry .........30 Message playback ............47 Speed dial locations ..........31 Listen to messages..........47 Assign or reassign a directory entry to...
  • Page 6 You must install and charge See pages 5 and 6 for the battery before using the easy instructions. cordless handset. Install the telephone base close to a telephone wall jack and an electrical outlet not controlled by a wall switch. The telephone base can be placed on a flat surface or vertically mounted on the wall (page 7).

  • Page 7: Getting Started

    Getting started Quick reference guide muTE/DELETE DIr/vOLumE Press to scroll up while in During a call, press to mute menus (page 10). the microphone (page 20). Press to increase the While predialing, press to listening volume (pages 20 erase digits (page 16). and 48) during a call.

  • Page 8: Main Menu

    Getting started Quick reference guide main menu The > symbol indicates using menus the feature to select. PLAY MESSAGES (page 47) Press mENu/ to enter the sELECT ANSWERING SYS (page 39) main menu. DIRECTORY (page 26) Press to scroll CALL LOG (page 33) through menu items.

  • Page 9: Telephone Base And Charger Installation

    Getting started Telephone base and charger installation Install the telephone base and charger as shown below. If you subscribe to high-speed Internet service (DSL - digital subscriber line) through your telephone line, you must install a DSL filter between the telephone line cord and the telephone wall jack.

  • Page 10: Battery Installation And Charging

    Getting started Battery installation and charging Battery installation Install the battery as shown below. Plug the battery Insert the supplied Align the cover flat connector securely battery with the label against the battery THIs sIDE up facing into the socket inside compartment, then the handset battery up as indicated.

  • Page 11: Battery Charging

    Getting started Battery installation and charging Battery charging Once you have installed the battery, the screen indicates HANDSET 1 the battery status (see the table below). If necessary, 16 MISSED CALLS place the handset in the telephone base or charger to charge the battery.

  • Page 12: Wall Mount Installation

    Getting started Wall mount installation The telephone base comes ready for tabletop use. If you want to mount your telephone on a wall, use the provided wall mount bracket to connect with a standard dual-stud telephone wall mounting plate. If you do not have this mounting plate, you can purchase one from many hardware or consumer electronics retailers.
  • Page 13 Getting started Wall mount installation Plug the other end of the telephone line cord into the telephone wall jack. Plug the large end of the base power adapter into an electrical outlet not controlled by a wall switch. A DSL filter (not included) is required if you have DSL high-speed Internet service.

  • Page 14: Wall Mount To Tabletop Installation

    Getting started Wall mount installation Wall mount to tabletop installation To change the telephone base from wall mount installation to tabletop installation, follow the steps below. Unplug the large end of the base power adapter from the electrical outlet. If the telephone line cord and power adapter cord are bundled, untie them first.

  • Page 15: Telephone Settings

    Telephone settings Menu overview Use the menu to change the telephone settings. Press mENu/ in idle mode (when handset is not in use) to enter the sELECT main menu. HANDSET 1 Press until > is next to the feature you 16 MISSED CALLS want to select.

  • Page 16: Handset Settings

    Telephone settings Handset settings ringer volume You can set the handset ringer volume level (1-6), or turn the ringer off. When the ringer is off, appears on the handset screen. Press mENu/ in idle mode to enter the main menu. sELECT Press to scroll to >rINGErs.

  • Page 17: Voicemail Waiting (Visual Message Waiting) Indicator

    Telephone settings Handset settings voicemail waiting (visual message waiting) indicator If you subscribe to a voicemail service offered by your HANDSET 1 telephone service provider, this feature provides a visual NEW VOICEMAIL indication when you have new voicemail messages. NEW vOICEmAIL and appear on the handset screen.

  • Page 18: Key Tone

    Telephone settings Handset settings Key tone The handset is programmed to beep with each key press. You can turn the key tone off, so there are no beeps when you press keys. Press mENu/ in idle mode to enter the main menu. sELECT Press to scroll to >sETTINGs, then press...

  • Page 19: Home Area Code

    Telephone settings Handset settings Home area code If you dial seven digits to make a local call (no area code required), enter your area code into the telephone as home area code. When you receive a call from within your home area code, the caller ID history only displays the seven digits of the telephone number.

  • Page 20: Telephone Base Ringer Volume

    Telephone settings Telephone base ringer volume When the telephone base is not in use, press / /-vOLumE+ on the telephone base to set the ringer volume level (1-6), or turn the ringer off. A sample of the ringer sounds as you adjust the volume. The telephone base announces, “Base ringer is off”...

  • Page 21: Telephone Operation

    Telephone operation Making, answering and ending calls making a call To make a call: PHONE 0:01:30 Press pHONE/ , then wait for a dial tone. FLAsH 888-722-7702 -Or- Press /spEAKEr to use the speakerphone, then wait for a dial tone. 10:30 11/20 Use the dialing keys to enter the telephone number.

  • Page 22: Answering A Call

    Telephone operation Making, answering and ending calls Answering a call Press any dialing key (0-9, or #) or pHONE/ FLAsH -Or- Press /spEAKEr to use the speakerphone. speakerphone During a call, press /spEAKEr to switch between SPEAKER 0:01:30 speakerphone and normal handset use. 888-722-7702 OFF/ Press...

  • Page 23: Redial

    Telephone operation Redial Each handset stores the 10 most recently called numbers in the redial list. view numbers in the redial list Press rEDIAL/ in idle mode. pAusE Press rEDIAL/ . Press or rEDIAL/ pAusE pAusE repeatedly to scroll through the 10 most recently called numbers (up to 30 digits each).

  • Page 24: Copy A Number From The Redial List To The Directory

    Telephone operation Redial Copy a number from the redial list to the directory Press rEDIAL/ pAusE Press to scroll to the number you want to save into the /sELECT twice. The screen shows EDIT NumBEr. directory. Press mENu • Press to move the cursor to the left or right.

  • Page 25: Options While On Calls

    Telephone operation Options while on calls volume control While on a call, press /vOLumE to increase or /vOLumE to decrease the listening volume. When the volume reaches the minimum or maximum setting, you hear two beeps. note: The handset volume setting (1-5) and speakerphone volume setting (1-6) are independent.

  • Page 26: Temporary Tone Dialing

    Telephone operation Options while on calls Temporary tone dialing If you have dial-pulse (rotary) dialing service only, you can temporarily switch from pulse-tone dialing to touch-tone dialing during a call. During a call, press TONE . Touch-tones are sent when you press dialing keys.

  • Page 27: Join A Call In Progress

    Telephone operation Options while on calls To access the redial list while on a call: REDIAL Press rEDIAL/ . The screen shows the number pAusE 888-722-7702 most recently called. If it is not the desired number, press rEDIAL/ . Press or rEDIAL/ pAusE pAusE...

  • Page 28: Handset Locator

    Telephone operation Handset locator You can use the handset locator feature to find misplaced handsets. To start the paging tone: • Press /HANDsET LOCATOr on the telephone base to start the paging tone on all handsets for 60 seconds. To stop the paging tone: pHONE/ /spEAKEr, or any •...

  • Page 29: Intercom

    Telephone operation Intercom make and answer an intercom call Use the intercom feature for conversations between handsets. Press INT on your handset when not in use. INTERCOM TO: • If you have two handsets, your originating handset screen shows CALLING OTHEr HANDsET. The other handset rings and its screen shows OTHEr HANDsET Is CALLING.

  • Page 30: Call Transfer Using Intercom

    Telephone operation Call transfer using intercom Use the intercom feature to transfer an outside call to another system handset. During a call, press INT. PHONE 0:01:30 • If you have two handsets, the outside call is put on hold and your originating handset screen shows CALLING OTHEr HANDsET.

  • Page 31: Directory

    Directory Directory overview shared directory The directory is stored in the telephone base, and is shared Charlie Johnson by all handsets. Changes made to the directory on any one 888-883-2445 handset apply to all. note: Only one handset can review the directory at one time. If another handset attempts to enter the directory, the screen shows NOT AvAILABLE AT THIs TImE.

  • Page 32: Create Directory Entries

    Directory Create directory entries Add a new contact Press mENu/ in idle mode. sELECT Press to scroll to >DIrECTOry, then press /sELECT. mENu to scroll to >ADD CONTACT, then press /sELECT. Press mENu Enter the telephone number when prompted. • Copy a number from redial: ENTER NUMBER Press rEDIAL/...

  • Page 33: Add A Predialed Telephone Number To The Directory

    Directory Create directory entries Character chart: Dialing Characters by number of key press ‘ & space Press /sELECT to store your new directory entry. The handset shows mENu sAvED and a confirmation tone sounds. notes: The screen shows NumBEr ALrEADy sAvED if the number is already in the directory. You •...

  • Page 34: Review The Directory

    Directory Review the directory review directory entries Press DIr when in idle mode to show the first entry in Charlie Johnson the directory. DIrECTOry EmpTy appears if there are no 888-883-2445 directory entries. -Or- You can also show the first entry in the directory by pressing mENu/ when in idle mode.

  • Page 35: Dial, Delete And Edit A Directory Entry

    Directory Dial, delete and edit a directory entry You can dial, delete or edit the displayed directory entry. Robert Brown See review directory entries on page 29 or search by 888-360-4121 name on page 29 to show an entry from the directory first. Dial a directory number pHONE/ While reviewing a directory entry, press...

  • Page 36: Speed Dial Locations

    Directory Speed dial locations The telephone base has 10 speed dial locations (0-9). Speed dial assignments can only be selected from existing directory entries. Assign or reassign a directory entry to a speed dial location Press mENu/ in idle mode. sELECT >SPEED DIAL to scroll to >DIrECTOry.

  • Page 37: Dial A Speed Dial Number

    Directory Speed dial locations Dial a speed dial number When in idle mode, press and hold a dialing key (0-9) to display the desired speed dial entry. Press pHONE/ /spEAKEr to dial the FLAsH displayed telephone number. note: If the speed dial location you select is empty, the screen shows the speed dial list.

  • Page 38: Caller Id

    Caller ID About caller ID This product supports caller ID services offered by most telephone service providers. Caller ID allows you to see the name, number, date and time of calls. The available caller ID information will appear after the first or second ring. Information about caller ID with call waiting Caller ID with call waiting lets you see the name and telephone number of the caller before answering the call, even while on another call.

  • Page 39: Caller Id History

    Caller ID Caller ID history How caller ID history (call log) works The telephone stores caller ID information about the last 50 incoming calls in the telephone base. Each entry may have up to 24 digits for the telephone number and 15 characters for the name. Entries are stored in reverse chronological order.

  • Page 40: Caller Id Operation

    Caller ID Caller ID operation missed (new) calls indicator When you have calls that have not been reviewed, all HANDSET 1 handset idle screens show x(x) mIssED CALL(s). 16 MISSED CALLS All entries that have not been reviewed are counted as missed (new) calls.

  • Page 41: View The Caller Id History

    Caller ID Caller ID operation view the caller ID history Review the caller ID history to find out who called, to return the call or to copy the caller’s name and number into your directory. CALL LOG EmpTy appears if there are no records in the caller ID history. When a handset is in idle mode, press CID to view the caller ID history in reverse chronological order starting with the most recent call.

  • Page 42: Dial A Caller Id History Number

    Caller ID Caller ID operation Dial a caller ID history number While reviewing the caller ID history, press Christine Smith to browse through the caller ID history and find the entry. 888-722-7702 Press pHONE/ /spEAKEr to dial the FLAsH displayed telephone number from the caller ID history. 10:30 11/20 notes:...

  • Page 43: Save A Caller Id History Entry In The Directory

    Caller ID Caller ID operation save a caller ID history entry in the directory While reviewing the caller ID history, press Christine Smith to browse through the caller ID history and find the 888-722-7702 desired entry. Press /sELECT. The screen shows EDIT NumBEr. mENu 10:30 11/20...

  • Page 44: Answering System

    Answering system Answering system settings Use the answering system menu in the handset to turn the answering system on or off or change the settings for the outgoing announcement, call screening, number of rings, remote access code and the message alert tone. Announcement The announcement is the greeting callers hear when calls are answered by the answering system.

  • Page 45: Answer On/Off

    Answering system Answering system settings To delete your announcement: Follow Steps 1-4 in To play the current announcement 2-PLAY 3-DELETE on page 39 to play the announcement. 5-STOP 7-RECORD Press 3 during playback to delete your recorded announcement. The system announces, “Announcement deleted.”...

  • Page 46: Call Screening

    Answering system Answering system settings Call screening You can choose whether or not incoming messages are played through the speaker on the telephone base while they are being recorded. However, whether the call screening is on or off, the incoming messages can always be played through the handset.

  • Page 47: Remote Access Code

    Answering system Answering system settings remote access code To access your answering system remotely from any touch-tone telephone, you need to enter a two-digit number (00-99). Unless you change it, the remote access code is 19. To change the remote access code: Press mENu/ in idle mode to enter the main menu.

  • Page 48: Recording Time

    Answering system Answering system settings recording time You can set the time limit for each message recorded to three minutes, two minutes, or one minute. The default setting is three minutes. To change the setting: Press mENu/ in idle mode to enter the main menu. sELECT Press to scroll to >ANsWErING sys, then press...

  • Page 49: Answering System Overview

    Answering system Answering system overview Answering system and voicemail indicators Your telephone has separate indicators for two different types of voice messages: those left on its built-in answering system and those left on your service provider’s voicemail (fees may apply). Your telephone’s built-in answering system messages and voicemail messages are separate.

  • Page 50: Voice Prompts

    Answering system Answering system overview voice prompts The system provides voice prompts to guide you to operate the answering system. message capacity The answering system can record up to 99 messages, depending on the length of each message. The maximum recording time (including message, announcement and memo) is 11 minutes and the recording time for individual messages can be set to 3 minutes, 2 minutes or 1 minute (page 43).

  • Page 51: Call Intercept

    Answering system Answering system overview If call screening is on and you want to adjust the playback volume to a comfortable level (1-8) while it is recording messages, press / /-vOLumE+ on the telephone base. This volume setting is shared with message playback, so when you play messages at volume 1, they play at a very low volume.

  • Page 52: Message Playback

    Answering system Message playback Listen to messages You can use either a handset or the telephone base to play messages. If there are new messages, the system plays back only the new messages (in chronological order). If there are no new messages, the system plays back all old messages (in chronological order).

  • Page 53: Options During Playback

    Answering system Message playback Options during playback When a message is playing, you can adjust the playback volume, skip, repeat, or delete the message. When messages are playing on the telephone base: • Press / /-vOLumE+ to adjust the message playback volume (1-8). •...

  • Page 54: Delete All Old Messages

    Answering system Message playback Delete all old messages Use this feature to delete all old messages. Once deleted, you cannot retrieve the deleted messages. New (unheard) messages cannot be deleted until you have listened to them. note: If there are no old messages and you press x/DELETE twice on the telephone base, the system announces, “You have no old message.”...

  • Page 55: Recording And Playing Memos

    Answering system Recording and playing memos Memos are messages you record yourself. They are saved, played and deleted exactly like incoming messages. You can record a memo as a reminder to yourself, or leave a message for someone else using the same telephone. The maximum length of a memo is 3 minutes.

  • Page 56: Message Window Displays

    Answering system Message window displays The message window on the telephone base displays the total number of messages. See the table below for other message window displays. There are no messages in the answering system. After a power failure, the number in the message window flashes to indicate that the date and time need to be set.

  • Page 57: Remote Access

    Answering system Remote access You can access the answering system remotely by dialing your home telephone number from any touch-tone telephone. remotely access the answering system Dial your telephone number from any touch-tone telephone. When the answering system answers, enter the two-digit remote access code (19, by default;...
  • Page 58 Answering system Remote access Hang up to end the call and save all messages. There is a wallet card listing the remote commands at the back of this user’s manuals. Cut it out and keep it in your wallet for quick reference. notes: •...

  • Page 59: Appendix

    Appendix Appendix Screen icons, indicator lights and alert tones screen icons Low battery; place the handset in the telephone base or charger to charge. (flashing) HANDSET 1 Indicates the battery charge level. 16 MISSED CALLS Battery is charging. MSG # 10:30 10/16 (animated display)

  • Page 60: Telephone Base Indicator Lights

    Appendix Screen icons, indicator lights and alert tones Telephone base indicator lights ANs. ON/OFF light On when the built-in answering system is on. IN usE light On when the handset is in use, when the answering system is answering an incoming call or when the answering system is being accessed remotely.

  • Page 61: Handset Display Screen Messages

    Appendix Handset display screen messages CALL LOG EmpTy You are accessing an empty caller ID history. CALL You have transferred an outside call to another cordless handset. TrANsFErrED CALLING The handset is calling another handset (for intercom calls). HANDsET x (For EL52301/EL52351/ EL52401) CALLING OTHEr...
  • Page 62 Appendix Handset display screen messages NOT AvAILABLE Someone else is already using the directory, speed dial list, caller AT THIs TImE ID history or answering system. NumBEr The telephone number you have entered is already stored in ALrEADy sAvED the directory. OTHEr HANDsET The other handset is calling.

  • Page 63: Troubleshooting

    Appendix Troubleshooting If you have difficulty with your telephone, please try the suggestions below. For customer service, or to purchase accessories or replacement parts, visit www.telephones.att.com 1 (866) 288-4268 our website at , or call When you call customer service, you will need the serial number or model number found on the bottom of the telephone base.
  • Page 64 Appendix Troubleshooting • Make sure you have a dial tone before dialing. The cordless handset may take a second or two to find the telephone base and produce a dial tone. This is normal. Wait an extra second before dialing. •...
  • Page 65 Appendix Troubleshooting • Other electronic products such as HAM radios and other DECT phones can cause interference to your cordless telephone. Try installing your telephone as far away as possible from these types of electronic devices. The batteries do not hold a charge. •...
  • Page 66 Appendix Troubleshooting • If your telephone is plugged in with a modem or a surge protector, plug the telephone (or modem/surge protector) into a different location. If this doesn’t solve the problem, relocate your telephone or modem farther apart from one another, or use a different surge protector. •...
  • Page 67 Appendix Troubleshooting • Do not install this telephone near a microwave oven or on the same electrical outlet. You may experience decreased performance while the microwave oven is operating. • If your telephone is plugged in with a modem or surge protector, plug the telephone (or modem/surge protector) into a different location.
  • Page 68 Appendix Troubleshooting • Test a working telephone at the telephone wall jack. If another telephone has the same problem, the problem is the telephone wall jack. Contact your telephone service provider (charges may apply). • Other electronic products such as HAM radios and other DECT phones can cause interference to your cordless telephone.
  • Page 69 Appendix Troubleshooting icon shows on the display and I don’t know why. • Your telephone has voicemail indication that is separate from the built-in answering system. If appears on the display, then your telephone has received a signal from your telephone service provider that you have a voicemmail message waiting for you to retrieve from your telephone service provider.
  • Page 70 Appendix Troubleshooting • If the memory is full or the answering system is off, the answering system answers after 10 rings. • In some cases, the answering system is affected by the ringing system used by the telephone service provider. •...
  • Page 71 Appendix Troubleshooting • If there is a fax machine connected to the same telephone line, try disconnecting the fax machine. If that solves the problem, consult your fax machine documentation for information on compatibility with answering systems. Announcement is not clear. •...

  • Page 72: Maintenance

    Appendix Maintenance Taking care of your telephone • Your cordless telephone contains sophisticated electronic parts, so it must be treated with care. • Avoid rough treatment. • Place the handset down gently. • Save the original packing materials to protect your telephone if you ever need to ship it.

  • Page 73: Important Safety Information

    Appendix Important safety information This symbol is to alert you to important operating or servicing instructions that may appear in this user’s manual. Always follow basic safety precautions when using this product to reduce the risk of injury, fire, or electric shock. safety information •...

  • Page 74: Precautions For Users Of Implanted Cardiac Pacemakers

    Appendix Important safety information • Electrical power: The telephone base of this cordless telephone must be connected to a working electrical outlet which is not controlled by a wall switch. Calls cannot be made from the handset if the telephone base is unplugged, switched off or if the electrical power is interrupted.

  • Page 75: Fcc Part 68 And Acta

    Appendix FCC Part 68 and ACTA This equipment complies with Part 68 of the FCC rules and with technical requirements adopted by the Administrative Council for Terminal Attachments (ACTA). The label on the back or bottom of this equipment contains, among other things, a product identifier in the format US: AAAEQ##TXXXX.

  • Page 76: Fcc Part 15

    Appendix FCC Part 15 This equipment has been tested and found to comply with the requirements for a Class B digital device under Part 15 of the Federal Communications Commission (FCC) rules. These requirements are intended to provide reasonable protection against harmful interference in a residential installation.

  • Page 77: Limited Warranty

    Appendix Limited warranty The AT&T brand is used under license - any repair, replacement or warranty service, and all questions about this product should be directed to our website at www.telephones.att.com 1 (866) 288-4268 or call What does this limited warranty cover? The manufacturer of this AT&T branded product warrants to the holder of a valid proof of purchase (“CONSUMER”...
  • Page 78 Appendix Limited warranty How do you get warranty service? www.telephones.att.com To obtain warranty service in Canada, visit or call 1 (866) 288-4268 . NOTE: Before calling for service, please review the user’s manual. A check of the PRODUCT’s controls and features might save you a service call. Except as provided by applicable law, you assume the risk of loss or damage during transit and transportation and are responsible for delivery or handling charges incurred in the transport of the PRODUCT(s) to the service location.

  • Page 79: Technical Specifications

    Appendix Technical specifications RF frequency band 1921.536MHz — 1928.448MHz Channels Operating temperature 32ºF — 122ºF 0ºC — 50ºC Telephone base voltage 96 — 130Vrms (AC voltage, 60Hz) Telephone base voltage DC6V @ 400mA (DC adapter output) Handset voltage 2.4VDC — 3.2VDC Charger voltage AC6V @ 300mA (AC adapter output)

  • Page 80: Index

    Appendix Index Dial a speed dial number, 32 Alert tones, 54 Dialing options, 36 Alphabetical search, 29 Dial mode, 14 Announcement, 39 Directory, 26–30 Answer a call, 17 Directory storage, 26 Answer an incoming call during an DSL filter, 1 intercom call, 24 Answering mode, 40 Elapsed time, 16...
  • Page 81 Appendix Index Menu, 10 Message playback, 47–49 Voicemail, 12 Message window displays, 51 Voice language, 43 Missed (new) calls indicator, 35 Voice prompts, 45 Mute, 20 Volume, 11, 15, 20 Number of rings, 41 Wall mount installation, 7 Pause, 16 Predialing (on-hook dialing), 16 Reasons for missing caller ID information, 35...

  • Page 82: Remote Access Wallet Card

    Appendix Remote access wallet card The wallet card below lists the commands needed to control your answering system from any touch-tone telephone. Cut along dotted line. Call your telephone number, then enter your two-digit remote access code (preset to 19). Action remote command Play all messages ........1...
  • Page 83 www.telephones.att.com © 2011 Advanced American Telephones. All Rights Reserved. AT&T and the AT&T logo are trademarks of AT&T Intellectual Property licensed to Advanced American Telephones, San Antonio, TX 78219. Printed in China. Issue 2 AT&T 03/11.

This manual is also suitable for:

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