The Printer Only Returns To The Home Screen After Attempting To Execute An Ldd Profile - Lexmark C792 Administrator's Manual

4
Select No Security beside Create Profiles.
5
Click Submit.
6
In LMC, perform a policy update using the procedure from "Updating policies for device groups" on page 95.
The printer only returns to the home screen after attempting to
execute an LDD profile
If the Advanced Prompting Bundle is not installed, the printer appears to be in policy after a policy update, but the
printer may only return to the home screen when you attempt to execute an LDD profile.
1
Determine whether the Advanced Prompting Bundle was installed correctly:
a
Type the printer IP address in the address field of your Web browser to access the printer Embedded Web
Server.
Click Settings  Embedded Solutions.
b
c
If the AP Bundle does not appear in the list of Installed Solutions, continue with the troubleshooting procedure.
Note: If the AP Bundle is already installed, the problem may be with the solution itself. Contact the developer
of the solution for assistance.
2
Make sure the printer Access Controls are not preventing policy updates from working correctly:
a
Type the printer IP address in the address field of your Web browser to access the printer Embedded Web
Server.
Click Settings  Security  Edit Security Setups  Access Controls.
b
c
Select No Security beside Firmware Updates.
d
Click Submit.
3
In LMC, perform a policy update using the procedure from "Updating policies for device groups" on page 95.
or
Install the Advanced Prompting Bundle manually:
a
Type the printer IP address in the address field of your Web browser to access the printer Embedded Web
Server.
Click Settings  Embedded Solutions.
b
c
Click Install.
d
Click Browse.
e
Locate and select the file ap.fls in the folder \Lexmark\Solutions\apps\wf-ldss\firmware\ where an LDD server
is installed, and then click Open.
f
Click Start Install.
Troubleshooting
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