Panasonic KX-TDE100 Operating Manual page 98

1.3.41 ICD Group Features—Supervisory
Features
Incoming Call Queue
Monitor
Log-in/Log-out Monitor and
Remote Control
Call Log History
Using these features, for example, if extension 101 is logged out but the user is at his/her extension, and
Incoming Call Queue Monitor shows that a call is waiting in the queue, the supervisor extension can change
the status of extension 101 to Log-in. The waiting call will then be automatically directed to that extension.
The following chart shows the flow of supervisory displays and access operations:
Call Log History
Since JAN.29 09:10AM
Total Calls : 00996
Overflow Calls : 00131
Lost Calls : 00039
Average Waiting : 01'06
EXIT CLEAR
98 Operating Manual
The supervisor extension can monitor the status of calls waiting in the queue
to be answered.
(® 1.3.37 ICD Group Features—Incoming Call Queue Monitor)
The supervisor extension can monitor the Log-in/Log-out status of the ICD
group members with the lights of corresponding DSS buttons. The supervisor
extension can change their Log-in/Log-out status by pressing the
corresponding DSS button.
(® 1.3.39 ICD Group Features—Log-in/Log-out Monitor and Remote
Control)
The supervisor extension can confirm the incoming call log for the ICD group.
(® 1.3.36 ICD Group Features—Call Log History for ICD Group)
Initial Display
JAN.31 08:10AM
PROG INFO RING
"EXIT"
Incoming Call
Queue Monitor
JAN.31 08:10AM
601:Sales Section
Waiting Calls Now: 00006
Max. Waiting Time: 02'18
EXIT LOG
"LOG"
"EXIT"
--- Monitoring starting date and time
--- Total number of incoming calls
--- Total number of overflowed calls
--- The number of lost calls
--- Average queuing time
The lights of DSS buttons for the ICD group members
indicate their Log-in/Log-out status as follows:
OFF: Out of the ICD group.
Green on: Log-in mode (ready to answer calls).
Flashing green: Log-in mode (not ready to answer calls).
Red on: Log-out mode.
Description
FRI
MENU
ICD Group
739 extension
no.
--- Date and time
FRI
--- Floating extension number/name of ICD group
--- The number of queued calls
--- The longest queuing time
SPRVS
"SPRVS"
"EXIT"
Log-in/Log-out Monitor
JAN.31
601:Sales Section
Waiting Calls Now: 00006
Max. Waiting Time: 02'18
08:10AM FRI
EXIT
With
Document Version 2008-10