Canon 3749B002 On-Screen Manual page 978

Advanced Guide >
Troubleshooting
Frames Are Not Detected Correctly
Check 1: Film may be out of position.
Placing Film
Check 2: The film may be extremely dark or bright, or the spaces between
frames are extremely narrow (2 mm is standard).
Follow these steps if thumbnails are not displayed correctly when previewed in ScanGear (scanner
driver).
The following is an example using the Advanced Mode tab.
1.
Click (Film Thumbnail) on the Toolbar.
The whole film image is displayed.
2. Select the frame that was not displayed correctly.
3.
Select (Enlarge/Reduce) and click on the image.
The Preview area is enlarged.
> Problems with Scanning/Printing Film
> Frames Are Not Detected Correctly