Acer Aspire E1-431 Service Manual

Acer aspire e1-431 and e1-471 notebook service guide.

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Aspire E1-431/E1-431G & E1-471/E1-471G

SERVICEGUIDE

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Summary of Contents for Acer Aspire E1-431

Page 1

Aspire E1-431/E1-431G & E1-471/E1-471G SERVICEGUIDE...
Page 2: Revision History

Copyright Copyright © 2012 by Acer Incorporated. All rights reserved. No part of this publication may be reproduced, transmitted, transcribed, stored in a retrieval system, or translated into any language or computer language, in any form or by any means, electronic, mechanical, magnetic, optical, chemical, manual or otherwise, without the prior written permission of Acer Incorporated.
Page 3

Conventions The following conventions are used in this manual: WARNING: Indicates a potential for personal injury. CAUTION: Indicates a potential loss of data or damage to equipment. IMPORTANT: Indicates information that is important to know for the proper completion of a procedure, choice of an option, or completing a task. The following typographical conventions are used in this document: Book titles, directory names, file names, path names, and program/process names ...
Page 4: General Information

Acer-authorized Service Providers: The Acer office may have a different part number code than those given in the FRU list in this service guide. A list must be provided by the regional Acer office to order FRU parts for repair and service of customer machines.
Page 5: Table Of Contents

CHAPTER 1 Hardware Specifications Features ..........1-5 Operating System .
Page 6: Table Of Contents

DVD Super-Multi Drive (Continued) ....1-32 LCD 14.0” ........1-33 LCD 14.0”...
Page 7: Table Of Contents

BIOS ..........2-4 Information.
Page 8: Table Of Contents

HDD Module Installation ......3-20 Upper Case Removal ....... 3-21 Upper Case Installation .
Page 9: Table Of Contents

Acer Aspire E1-431 ........7-3...
Page 10: Online Support Information

CHAPTER 9 Online Support Information Introduction ......... 9-3...
Page 11

CHAPTER Hardware Specifications...
Page 12

Features ..........1-5 Operating System .
Page 13

Display Supported Resolution (LCD Supported Resolution) .1-35 Graphics Controller ....... . .1-35 Display Supported Resolution (GPU Supported Resolution) .1-36 LAN Interface .
Page 15: Features, Operating System, Chipset, System Memory

Intel® Core™ i3-2350M/i3-2370M processor (3 MB L3 cache, 2.30/2.40 GHz, DDR3  1333 MHz, 35 W), supporting Intel® 64 architecture, Intel® Smart Cache Chipset Acer E1-431/E1-431G & Acer E1-471/E1-471G Mobile Intel® HM77 Express Chipset  System Memory Dual-channel DDR3 SDRAM support: Up to 4 GB of DDR3 system memory, upgradable to 8 GB using two soDIMM ...
Page 16: Display, Audio, Graphics

Display 14" HD 1366 x 768 pixel (WXGA) resolution, high-brightness (200-nit) Acer  CineCrystal™ LED-backlit TFT LCD Mercury-free, environment-friendly  16:9 aspect ratio  Audio High-definition audio support  Two built-in stereo speakers  MS-Sound compatible  Built-in microphone ...
Page 17: Storage, Optical Media Drive, Webcam

Write: 24X CD-R, 16X CD-RW, 8X DVD-R, 8X DVD+R, 4X DVD-R DL, 4X DVD+R DL,  6X DVD-RW, 8X DVD+RW, 5X DVD-RAM Webcam Acer Video Conference, featuring: Acer Crystal Eye webcam with  1280 x 1024 resolution  720p HD audio/video recording ...
Page 18: Wireless And Networking, Privacy Control, Dimension And Weight, Power Adapter And Battery

Wireless and Networking WLAN: ™ ™ ™ Acer InviLink Nplify 802.11b/g/n Wi-Fi CERTIFIED  Supporting Acer SignalUp™ wireless technology  LAN: Gigabit Ethernet, Wake-on-LAN support  PCI Express 1.1 support  Privacy Control BIOS user, supervisor, HDD passwords  Kensington lock slot ...
Page 19: Input And Control, Input And Output (i/o) Ports, Software

Input and Control Keyboard 86-/87-/91-key Acer FineTip keyboard with International Language support  Support Application keys for Windows Vista/Windows 7  Touchpad Multi-gesture touchpad, supporting two-finger scroll, pinch, rotate, flip  Media Keys Media control keys (printed on keyboard): play/pause, stop, previous, next, volume ...
Page 20: Optional Items, Warranty

 Communication and ISP Windows Live™ Essentials 2011  Skype™  Web links and utilities Acer Accessory Store (France, Spain, Germany, UK, Italy, Sweden, Netherlands,  Belgium, Denmark, Portugal and Poland) Acer Identity Card  Acer Registration  Acer Updater ...
Page 21: Environment

Environment Temperature:  Operating: 5 °C to 35 °C  Non-operating: -20 °C to 65 °C  Humidity (non-condensing):  Operating: 20% to 80%  Non-operating: 20% to 80%  Hardware Specifications and Configurations 1-11...
Page 22: Notebook Tour

Notebook Tour Figure 1-1. Opened Front View Table 1-1. Opened Front View Icon Item Description Microphone Internal microphone for sound recording. Also called Liquid-Crystal Display (LCD), displays Display screen computer output (configuration may vary by model). Power button Turns the computer on and off. Keyboard For entering data into your computer Touch-sensitive pointing device which functions...
Page 23

Figure 1-2. Closed Front View Table 1-2. Closed Front View Icon Item Description Accepts various media card formats (MS, MS PRO, SD3.0, MMC, xD). Multi-in-1 Card Reader Note: Push to remove/install the card. Only one card can operate at any given time. Power indicator Indicates the computer's power status.
Page 24

Figure 1-3. Rear View Table 1-3. Rear View Icon Item Description Battery bay Houses the computer's battery pack. Note: Your computer may be equipped with a different battery than the one in the picture. 1-14 Hardware Specifications and Configurations...
Page 25

Figure 1-4. Left View Table 1-4. Left View Icon Item Description DC-in jack Connects to an AC adapter. Connects to an Ethernet 10/100/1000 based Ethernet (RJ-45) port network. External display Connects to a display device (e.g., external (VGA) port monitor, LCD projector). Supports high-definition digital video HDMI port connections.
Page 26

Figure 1-5. Right View Table 1-5. Right View Icon Item Description Connect to USB 2.0 devices USB 2.0 ports (e.g., USB mouse, USB camera). Optical drive Internal optical drive; accepts CDs or DVDs. Optical disk access Lights up when the optical drive is indicator active.
Page 27

Figure 1-6. Base View Table 1-6. Base View Icon Item Description Battery bay Houses the computer's battery pack. Battery lock Locks the battery in position. Speakers Emits audio from your computer. Houses the computer’s hard disk (secured with Hard disk bay screws).
Page 28: Touchpad Basics

Touchpad Basics Figure 1-7. Touchpad Move your finger across the Touchpad (1) to move the cursor.  Press the left (2) and right (3) buttons located beneath the Touchpad to perform  selection and execution functions. These two buttons are the equivalent of the left and right buttons on a mouse.
Page 29: Using The Keyboard

Using the Keyboard The computer has a close-to-full-sized keyboard and an embedded numeric keypad, separate cursor, lock, function and special keys. Figure 1-8. Keyboard Lock Keys Lock Keys The keyboard has three lock keys which can be toggled on and off. Lock key Description Caps Lock...
Page 30: Windows Keys

Windows Keys The keyboard has two keys that perform Windows-specific functions. Windows Logo key  Application key  Description Windows Logo Pressed alone, this key has the same effect as clicking on the Windows Start button; it launches the Start menu. It can also be used with other keys to provide a variety of functions.
Page 31: Hotkeys

Hotkeys The computer employs hotkeys or key combinations to access most of the computer's controls like screen brightness and volume output. Figure 1-9. Keyboard Hotkeys To activate hotkeys, press and hold the <Fn> key before pressing the other key in the hockey combination.
Page 32

Hot key Icon Function Description  Volume up Increases the sound volume. <Fn> + < >  Volume down Decreases the sound volume. <Fn> + < > Plays or pauses a selected media <Fn> + <Home> Play/Pause file. Stop playing the selected media <Fn>...
Page 33: System Block Diagram

System Block Diagram Figure 1-10. System Block Diagram Hardware Specifications and Configurations 1-23...
Page 34: Specification Tables, Computer Specifications

Specification Tables Computer specifications Item Metric Imperial Dimensions Length 245 mm 9.6 in. Width 342 mm 13.5 in. Height 27.2/33.4 mm 1.07/1.31 in. (front to rear) Weight (equipped with optical drive, flash drive, 2.4 kg with battery 5.29 lbs with battery and battery) Input power Operating voltage...
Page 35: System Board Major Chips, Processor

System Board Major Chips Item Specification Core logic Intel HM77 (Panther Point) Integrated Graphics Controller for E1-431 & E1-471; NVDIA GeForce for V1-431G &V1-471G Realtek RTL8411-CG USB 2.0 Embedded in PCH Super I/O controller Intel Chief River Bluetooth Wireless Intel PCIE half mini card 802.11b/g/n PCMCIA Audio codec Realtek HD codec...
Page 36: Processor Specifications, Cpu Fan True Value Table

Processor Specifications Item Cores/ Bus Speed Cache Package Voltage Speed Threads Tech Size (FSB/ (GHz) DMI/QBI) (nm) Core 0.8V ~ 2 / 4 5 GT/s 3MB L3 rPGA i3-2350M 1.35V Core 0.75 ~ 2 / 4 5 GT/s 3MB L3 rPGA i3-2370M 1.30V...
Page 37: System Memory, Memory Combinations, Video Interface

System Memory Item Specification Memory controller Built in at CPU Memory size DDR3 1333/1600 2 GB (256 Meg x 64), 4 GB (512 Meg x 64) DIMM socket number 2 sockets Supports memory size per socket 4 GB Supports maximum memory size 8 GB Supports DIMM type SDRAM memory interface design...
Page 38: Bios, Keyboard

 non-shadow RAM support  uEFI  Keyboard Item Specification Type Acer TM4T_A11B keyboard Total number of keypads 86-US/87-UK/91-JP key Windows logo key Internal & external Plug USB keyboard to the USB port directly: Yes keyboard work simultaneously Features Phantom key auto detect ...
Page 39: Hard Disk Drive (avl Components)

Hard Disk Drive (AVL components) Item Specification Vendor & Hitachi Hitachi Model Name HTS543232A7A384 HTS545050A7E380 Seagate Seagate ST320LT020 ST9500325AS WD3200BPVT WD5000BPVT TOSHIBA TOSHIBA MK3259GSXP MK5059GSXP Capacity (GB) Bytes per sector Data heads 2, 2, 4, 4 Drive Format Disks 1, 2, 2, 2 Spindle speed 5400 (RPM)
Page 40: Hard Disk Drive (avl Components) (continued)

Hard Disk Drive (AVL components) (Continued) Item Specification Vendor & Hitachi Model Name WD6400BPVT HTS547575A9E384 TOSHIBA Seagate MK6459GSXP ST9750423AS WD7500BPVT TOSHIBA MK7559GSXP Capacity (GB) Bytes per sector Data heads Drive Format Disks Spindle speed 5400 (RPM) Performance Specifications Buffer size Interface SATA Fast data transfer...
Page 41: Dvd Super-multi Drive

DVD Super-Multi Drive Item Specification Vendor & HLDS Panasonic UJ8B0 Model name GT51NLF Performance With CD With DVD With CD With DVD Specification Diskette Diskette Diskette Diskette Transfer rate Sustained: Sustained: Sustained: Sustained: (Mbytes/sec) Max 3.5 (24x) Max 11.08 (8x) Max 3.5 (24x) Max 10.54 (8x) Buffer Memory...
Page 42: Dvd Super-multi Drive (continued)

DVD Super-Multi Drive (Continued) Item Specification Vendor & Pioneer PLDS DVR-TD11RS DS-8A8SH Model name Performance With CD With DVD With CD With DVD Specification Diskette Diskette Diskette Diskette Transfer rate Sustained: Sustained: Sustained: Sustained: (Mbytes/sec) Max 3.5 (24x) Max 10.54 (8x) - CD-ROM inside - DVD-ROM 1.41...
Page 43: Lcd 14.0"

LCD 14.0” Item Specification Vendor & Model name B140XW01 B140XTN01 Screen Diagonal (mm) 354.95 Active Area (mm) 309.40 x 173.95 Display resolution (pixels) 1366x3 (RGB) x 768 Pixel Pitch (mm) 0.2265 x 0.2265 Typical White Luminance 200 typ. (5 points average) 170 min.
Page 44: Lcd 14.0" (continued), Lcd Inverter (not Available With This Model)

LCD 14.0” (Continued) Item Specification Vendor & Model name Chimei LP140WH4 BT140GW01 Screen Diagonal (mm) 354.95 Active Area (mm) 309.40 x 173.95 Display resolution (pixels) 1366 horiz. x 768 vert. Pixel Pitch (mm) 0.2265 x 0.2265 Typical White Luminance 220 typ. (5 points average) 220 typ.
Page 45: Display Supported Resolution (lcd Supported Resolution), Graphics Controller

Display Supported Resolution (LCD Supported Resolution) Resolution 16 bits 32 bits Intel 1280X720 / 60Hz 1366X768 / 60Hz Graphics Controller Item Specification VGA Chip ® Intel HD Graphics 3000/4000 Package Built-in to the CPU Feature Intel Smart 2D Display Technology ...
Page 46: Display Supported Resolution (gpu Supported Resolution), Lan Interface, Bluetooth Interface (not Available In This Model)

Display Supported Resolution (GPU Supported Resolution) Resolution 16 bits 32 bits Intel 800X600 / 60Hz 1024X768 / 60Hz 1280X600 / 60Hz 1280X720 / 60Hz 1280x768 / 60Hz 1360x768 / 60Hz 1366x768 / 60Hz LAN Interface Item Specification LAN chipset Realtek RTL8411-CG Package 64-pin QFN package (Green package) LAN connector type...
Page 47: Bluetooth Module (not Available In This Model), Wireless Module 802.11b/g/n, Mini Card Wireless Networking Card

Bluetooth Module (not available in this model) Item Specifications Controller Feature Wireless Module 802.11b/g/n Item Specification Chipset BCM 4313 Atheros HB125 Data throughput 11-54 Mbps, up to 72.2 Mbps for 11-54 Mbps, up to 150 Mbps Draft-N Protocol b, g, n b, g, n Interface PCI-E half mini card...
Page 48: Audio Codec And Amplifier

Audio Codec and Amplifier Item Specification Audio Controller Realtek ALC271X-VB6 Features Hardware: Meets WLP (Windows Logo Program) requirements for Windows XP,  Vista and Windows 7 4-channel DAC supports 16/20/24-bit PCM format for independent  two stereo channel or 2.1 audio playback 4-channel ADC supports 16/20/24-bit PCM format for independent ...
Page 49: Audio Codec And Amplifier (continued), Audio Interface

Audio Codec and Amplifier (Continued) Item Specification Features Software: Compatible with Windows Logo Program 3.10 and future  requirements WaveRT-based audio function driver for Windows Vista  EAX™ 1.0 & 2.0, Direct Sound 3D, and I3DL2 compatible  HRTF 3D Positional Audio (Windows XP only) ...
Page 50: M Hd Camera, M Camera, Vram, Usb Port

1.3M HD Camera Item Specification Vendor & Liteon Suyin Chicony Model 10P2SF205 HF1316_A821 CH_OV9726_AU (CNFB1E1) 10P2TF103A HF1316_P80A 11P2SF109 HF2015_A821 11P2SF168 Type CMOS image sensor with CMOS image sensor with CMOS image sensor SXGA (1280 x 1024) or SXGA for HF1316; with SXGA (1280 x WXGA (1280 x 800) OV2659 for HF2015...
Page 51: Hdmi Port, Battery, Ac Adapter

HDMI Port Item Specification Compliance level HDMI 1.3a Data throughput Up to 16.7 million colors Number of HDMI port(s) Location 1 left side Battery Item Specification Vendor & Model name SANYO AS10D31 / SONY AS10D41 / Panasonic AS10D51 / Samsung AS10D61 / Simplo AS10D73, AS10D75 / LGC AS10D81 Battery Type Lithium-Ion...
Page 52: System Power Management, Card Reader

System Power Management Item Specification Mech. Off (G3) All devices in the system are turned off completely. Soft Off (G2/S5) OS initiated shutdown. All devices in the system are turned off completely. Working (G0/S0) Individual devices such as the CPU and hard disc may be power managed in this state.
Page 53: System Led Indicator, System Dma Specification

System LED Indicator Item Specification Lock Caps Lock on = Blue  Caps Lock enabled in S0, S1 on = Blue  System state Blue color on: System on  Blue color and orange color off: System off  Breeze mode Orange: Stand-by ...
Page 54: System Interrupt Specification

System Interrupt Specification Hardware IRQ System Function IRQ00 System timer IRQ01 Standard PS/2 Keyboard IRQ08 System CMOS/real time clock IRQ10 Intel(R) 7 Series/C216 Chipset Family SMBus Host Controller - 1E22 IRQ12 Synaptics PS/2 Port Touchpad IRQ13 Numeric data processor IRQ16 Intel(R) 7 Series/C216 Chipset Family USB Enhanced Host ...
Page 55: System Interrupt Specification (continued)

System Interrupt Specification (Continued) Hardware IRQ System Function IRQ95 Microsoft ACPI-Compliant System IRQ96 Microsoft ACPI-Compliant System IRQ97 Microsoft ACPI-Compliant System IRQ98 Microsoft ACPI-Compliant System IRQ99 Microsoft ACPI-Compliant System IRQ100 Microsoft ACPI-Compliant System IRQ101 Microsoft ACPI-Compliant System IRQ102 Microsoft ACPI-Compliant System IRQ103 Microsoft ACPI-Compliant System IRQ104...
Page 56

System Interrupt Specification (Continued) Hardware IRQ System Function IRQ127 Microsoft ACPI-Compliant System IRQ128 Microsoft ACPI-Compliant System IRQ129 Microsoft ACPI-Compliant System IRQ130 Microsoft ACPI-Compliant System IRQ131 Microsoft ACPI-Compliant System IRQ132 Microsoft ACPI-Compliant System IRQ133 Microsoft ACPI-Compliant System IRQ134 Microsoft ACPI-Compliant System IRQ135 Microsoft ACPI-Compliant System IRQ136...
Page 57

System Interrupt Specification (Continued) Hardware IRQ System Function IRQ159 Microsoft ACPI-Compliant System IRQ160 Microsoft ACPI-Compliant System IRQ161 Microsoft ACPI-Compliant System IRQ162 Microsoft ACPI-Compliant System IRQ163 Microsoft ACPI-Compliant System IRQ164 Microsoft ACPI-Compliant System IRQ165 Microsoft ACPI-Compliant System IRQ166 Microsoft ACPI-Compliant System IRQ167 Microsoft ACPI-Compliant System IRQ168...
Page 58

System Interrupt Specification (Continued) Hardware IRQ System Function IRQ-2 Intel(R) 7 series/C216 Chipset Family PCI Express Root Port 8 - 1E1E IRQ-3 Intel(R) HD Graphics Family IRQ-4 Realtek PCIE CardReader IRQ-5 Realtek PCIe GBE Family Controller 1-48 Hardware Specifications and Configurations...
Page 59: System I/o Address Map

System I/O Address Map I/O address (hex) System Function (shipping configuration) 0000 - 001F Direct memory access controller 0000 - 0CF7 PCI bus 0020 - 0021 Programmable interrupt controller 0024 - 0025 Programmable interrupt controller 0028 - 0029 Programmable interrupt controller 002C - 002D Programmable interrupt controller 002E - 002F...
Page 60: System I/o Address Map (continued)

System I/O Address Map (Continued) I/O address (hex) System Function (shipping configuration) 00B0 - 00B1 Programmable interrupt controller 00B2 - 00B3 Motherboard resources 00B4 - 00B5 Programmable interrupt controller 00B8 - 00B9 Programmable interrupt controller 00BC - 00BD Programmable interrupt controller 00C0 - 00DF Direct memory access controller 00F0 - 00F0...
Page 61

CHAPTER System Utilities...
Page 62

BIOS Setup Utility........2-3 Navigating the BIOS Utility .
Page 63: Bios Setup Utility, Navigating The Bios Utility

System Utilities BIOS Setup Utility This utility is a hardware configuration program built into a computer’s BIOS (Basic Input/Output System). The utility is pre-configured and optimized so most users do not need to run it. If Chapter 4, configuration problems occur, the setup utility may need to be run. Refer to Troubleshooting when a problem arises.
Page 64: Information, Bios

V1.08 VGA BIOS Version: nVidia VGA REV75.17.2A.00.02 Serial Number: NXM0TCN004211279F67600 Asset Tag Number: Product Name: Aspire E1-471G Manufacturer Name: Acer UUID: 38F3368F6BFE486FA70D047D7B523E39 Figure 2-1. BIOS Information Table 2-1 describes the parameters shown in Figure 2-1. Table 2-1. BIOS Information Parameter...
Page 65

Table 2-1. BIOS Information (Continued) Parameter Description System BIOS Version System BIOS version VGA BIOS Version VGA (video graphics array) firmware version of system Serial Number Serial number of unit Asset Tag Number Asset tag number of system Product Name Product name of the system Manufacturer Name Manufacturer of system...
Page 66: Main

Main The Main tab allows the user to set system time and date, enable or disable boot option and enable or disable recovery. Item Specific Help System Time [01:44:01] This is the help for the hour System Date [03/16/2012] field. Valid range is from 0 to 23.
Page 67

Table 2-2. BIOS Main (Continued) Parameter Description Format/Option F12 Boot Menu Option to use boot menu during POST Option: Enabled or Disabled D2D Recovery Option to use D2D Recovery function Option: Enabled or Disabled Wake on LAN Option to use Wake-on-LAN feature Option: Enabled or Disabled SATA Mode...
Page 68: Security

Security The Security tab shows parameters that safeguard and protect the computer from unauthorized use. Item Specific Help Supervisor Password Is: Clear Install or Change the password User Password Is: Clear and the length of password HDD Password Is: Clear must be greater or equal one word.
Page 69: Setting A Password

Table 2-3. BIOS Security (Continued) Parameter Description Option Password on Boot Shows if password is required during system Disabled or boot Enabled CAUTION: If Password-on-Boot authentication is enabled, the BIOS password can only be cleared by initiating the Crisis Disk Recovery Crisis Disk Recovery procedure.
Page 70: Removing A Password, Changing A Password

Removing a Password Perform the following: Enter 1. Use the ↑ and ↓ keys to highlight Set Supervisor Password and press . The Set Supervisor Password dialog box appears: Figure 2-5. Set Supervisor Password Enter 2. Type current password in Enter Current Password field and press Enter 3.
Page 71

Enter The password setting is complete after the user presses If the password entered does not match the current password, the screen shows the Setup Warning dialog. (Figure 2-8) Figure 2-8. Setup Warning: Invalid Password If new password and confirm new password strings do not match, the Setup Warning dialog appears (Figure 2-9).
Page 72: Boot

Boot The Boot tab allows changes to the order of boot devices used to load the operating system. Bootable devices include the: USB diskette drives  Onboard hard disk drive  DVD drive in the module bay  Use ↑ and ↓ keys to select a device and press to change the value.
Page 73: Exit

Exit BIOS Setup Utility The Exit tab allows users to save or discard changes and quit the Item Specific Help Exit Saving Changes Exit System Setup and save Exit Discarding Changes your changes. Load Setup Defaults Discard Changes Save Changes Figure 2-11.
Page 74: Bios Flash Utilities

BIOS Flash Utilities BIOS Flash memory updates are required for the following conditions: New versions of system programs  New features or options  Restore a BIOS when it becomes corrupted.  Use the Flash utility to update the system BIOS Flash ROM. NOTE: NOTE: If a Crisis Recovery Disc is not available, create one before Flash utility is used.
Page 75: Dos Flash Utility

DOS Flash Utility DOS Flash Utility Perform the following to use the 1. Press during boot to enter Setup Menu. 2. Select Boot Menu to modify boot priority order. Example: If using USB HDD to Update BIOS, move USB HDD to position 1. Item Specific Help Boot priority order: Use <↑>...
Page 76

Figure 2-13. DOS Flash Process 7. Flash is complete when the message, Flash Programming Complete is shown. System will restart automatically when finished. NOTE: NOTE: If AC power is not connected, the following message is shown (Figure 2-14). Plug in the AC power to continue. Figure 2-14.
Page 77: Winflash Utility

WinFlash Utility WinFlash Utility Perform the following to use the ZQS_108W.EXE 1. Copy the WinFlash executable to desktop. ZQS_108W.EXE 2. Double-click the to start the flash process. 3. Click to begin update. A progress screen is shown as Figure 2-15. 4.
Page 78: Clearing Bios Passwords

Clearing BIOS Passwords CAUTION: If Password-on-Boot authentication is enabled, the BIOS password can only be cleared by initiating the Crisis Disk Recovery procedure or flashing the Crisis Disk Recovery BIOS. See This section provides details about removing Insyde HDD/BIOS passwords. Clear the BIOS Password as follows: NOTE: NOTE:...
Page 79: Removing Insyde Bios Passwords

The BIOS password can only be removed by software utility. To reset the BIOS password, perform the following: Power 1. Press button. 2. Press key before Acer logo disappears (Figure 2-18). Figure 2-18. Keyboard Key Location Enter 3. Select Boot Option item ‘USB HDD’ as highlighted in...
Page 80

CAUTION: If BIOS Security menu item Password on Boot is set to Enabled, the BIOS password can only be cleared by the Crisis Disk Recovery procedure. (The default parameter of Password on Boot is set to Disabled.) If wrong Supervisor Password is entered three times, the message System will halt! is displayed on screen (Figure 2-20).
Page 81: Removing Insyde Hdd Password

Removing Insyde HDD Password Clear the BIOS Password as follows: To reset the BIOS password, perform the following: 1. When the user keys in the wrong password three times, the system reports the error code: Figure 2-22. Unlock Password Prompt 2.
Page 82: Miscellaneous Tools, Using Dmitools

Miscellaneous Tools Using DMITools The DMI (Desktop Management Interface) Tool copies BIOS information to EEPROM (Electrically Erasable Programmable Read-Only Memory). Used in the DMI pool for hardware management. When the BIOS shows Verifying DMI pool data, it is checking that the table correlates with the hardware before sending information to the operating system (Windows, etc.).
Page 83

5. Press 1 to modify the asset tag key. Figure 2-26. Asset Tag Menu Item 6. Press 2 to modify the product name, then press 2 again to modify EEPROM spec. version. Figure 2-27. Product Name Menu Item System Utilities 2-23...
Page 84

7. Press 3 to modify serial number key. Figure 2-28. Serial Number Menu Item 8. Press 4 to modify the 1394 GUID number key. Figure 2-29. 1394 GUID Number Menu Item 9. Press 0 to exit. 2-24 System Utilities...
Page 85

VEEPROM 10. At the command prompt, type to write any changes in the data to the EEPROM. Figure 2-30. VEEPROM Command Prompt NOTE: NOTE: When using any of the write options, restart the system to make the new DMI data effective. System Utilities 2-25...
Page 86: Using Uuidtools

Using UUIDTools The UUID (Universally Unique Identifier) Tool copies BIOS information to EEPROM (Electrically Erasable Programmable Read-Only Memory). Used in the DMI pool data for hardware management. UUID To use to update the DMI Pool, perform the following: ZQS.zip 1. Unzip UUID package tool, , to a bootable USB Flash Disk.
Page 87

ZQS.bat 3. Boot from USB and excute under DOS mode. (Figure 2-32) Microsoft(R) Windows 98 (C)Copyright Microsoft Corp 1981-1999. C:\ > CD ZQS_U_V C:\ZQS_U_V > ZQS Write Data to EEPROM ( From [0h] to [9h] ) : Please wait for progamming... Compare Data with EEPROM ( From [0h] to [9h] ) : Please wait for Comparing...
Page 88: Using The Lan Mac Eeprom Utility

……… Current MAC ID of ESN EEPROM : 001636558899 Compare ACER & OEM S/N of ESN EEPROM : PASS 4. Flash is completed when the message, Compare ACER & OEM S/N of ESN EEPROM: PASS, is shown. VEEPROM.EXE 5. At the command prompt, run to write any changes in the data to the EEPROM.
Page 89: Crisis Disk Recovery

Crisis Disk Recovery 1. Plug in the USB flash disk. Fast Format Start Next 2. Select the option and click . Then click Format Exit 3. Click and then to complete the operation. ZQS.fd 4. Copy the file to the USB flash disk root directory. NOTE: NOTE: Do not place any other *.fd files to the USB flash disk root directory.
Page 90

2-30 System Utilities...
Page 91

CHAPTER Machine Maintenance Procedures...
Page 92

Introduction ......... 3-5 General Information .
Page 93

Camera Module Removal......3-43 Camera Module Installation ......3-44 LCD Panel Removal.
Page 95: Introduction, General Information, Recommended Equipment

Wrist grounding strap and conductive mat  Flat screwdriver  Philips screwdriver  Plastic tweezers  Flat plastic pry  Table 3-1. Screw List Size Quantity Acer Part No. M3.0*3.5 (NI) 86.TDY07.003 M2.5*6 86.A08V7.004 M2.5*4 86.D01V7.001 M2*3 86.SA107.001 M2*2 86.W4107.002 Machine Maintenance Procedures...
Page 96: Maintenance Flowchart

Maintenance Flowchart The flowchart in Figure 3-1 shows a graphic representation of the module removal and installation sequences. It shows information on what components may need to be removed and installed during servicing. Figure 3-1. Maintenance Flow Machine Maintenance Procedures...
Page 97: Getting Started

Getting Started Flowchart Figure 3-1 identifies sections for the removal and install sequence. Follow the order of the sequence to avoid damage to any of the hardware components. Do the following prior to starting any maintenance procedures: 1. Remove power (A) from the system and peripherals (Figure 3-2).
Page 98: Battery Pack Removal

Battery Pack Removal 1. Place computer on flat surface, battery side is up. 2. Use the screwdriver to push and hold the battery release latch (A) to unlock position (Figure 3-3). The battery pack will automatically realease from the battery bay. Figure 3-3.
Page 99: Battery Pack Installation

IMPORTANT: Follow local regulations for battery (B) disposal (Figure 3-4). Battery Pack Installation 1. Silde the battery pack (B) back into the battery bay (Figure 3-4). 2. The battery realease latch (A) will automatically click back to the locked position. Machine Maintenance Procedures...
Page 100: Dummy Card Removal, Dummy Card Installation

Dummy Card Removal 1. Push dummy card (A) in to release it from the spring latch (Figure 3-5). 2. Remove dummy card (A) (Figure 3-5). Figure 3-5. Dummy Card Dummy Card Installation 1. Insert dummy card (A) (Figure 3-5). 2. Push card until spring latch locks. 3-10 Machine Maintenance Procedures...
Page 101: Keyboard Removal

Keyboard Removal Prerequisite: Battery Pack Removal 1. Press downward on the five (5) locking latches until the keyboard disengages and separates from the system (Figure 3-6). Figure 3-6. Keyboard Latches 2. Turn the keyboard over so that the keyboard (C) is face down on the palm rest (Figure 3-7).
Page 102: Keyboard Installation

CAUTION: Keyboard FPC (Flexible Printed Circuit) can be damaged if removed while mainboard connector is locked. Keyboard Installation 1. Place the keyboard (C) face down on the palm rest. Refer to Figure 3-7. 2. Connect keyboard FPC (A) to mainboard connector (B). Refer to Figure 3-7.
Page 103: Base Door Removal, Base Door Installation

Base Door Removal Prerequisite: Battery Pack Removal 1. Remove four (4) screws securing the base door in place (Figure 3-8). Figure 3-8. Base Door 2. Slide the base door (A) toward the front of the system and lift away from the system (Figure 3-8).
Page 104: Odd (optical Disk Drive) Module Removal

ODD (Optical Disk Drive) Module Removal Prerequisite: Battery Pack Removal 1. Remove one (1) screw (A) securing the ODD module in place (Figure 3-9). 2. Grasp the ODD bezel (B) to remove ODD module from ODD bay (Figure 3-9). Figure 3-9. ODD Module 3.
Page 105: Odd Module Installation

ODD Module Installation 1. Install ODD bezel (B) on ODD module (Figure 3-10). 2. Install ODD bracket (D) on ODD module (Figure 3-10). 3. Install and secure two (2) screws (C) to secure the bracket (D) to the back of ODD (Figure 3-10).
Page 106: Wlan (wireless Local Area Network) Module Removal

WLAN (Wireless Local Area Network) Module Removal Prerequisite: Base Door Removal 1. Find WLAN module (B) on the base assembly. Refer to Figure 3-11. Figure 3-11. Component Location 2. Disconnect WLAN antenna (C) connected to WLAN card (Figure 3-12). 3. Remove one (1) screw (A) securing the WLAN module in place (Figure 3-12).
Page 107: Wlan Module Installation

4. Remove WLAN module from mainboard connector (D) (Figure 3-13). Figure 3-13. WLAN Module WLAN Module Installation 1. Place WLAN module into mainboard connector (D). Refer to Figure 3-13. 2. Install and secure one (1) screw (A) to the WLAN module (Figure 3-12).
Page 108: Dimm (dual In-line Memory Module) Module Removal, Dimm Module Installation

DIMM (Dual In-line Memory Module) Module Removal Prerequisite: Base Door Removal 1. Find DIMM (C) on the base assembly (Figure 3-11). 2. Push DIMM clips (A) outwards (Figure 3-14). 3. Remove DIMM from mainboard connector (B) (Figure 3-14). Figure 3-14. DIMM Modules 4.
Page 109: Hdd (hard Disk Drive) Module Removal

HDD (Hard Disk Drive) Module Removal Prerequisite: Base Door Removal 1. Find HDD module (A) on the base assembly as shown in Figure 3-11. 2. Dicsonnect HDD cable from the mainboard connector (D) (Figure 3-15). 3. Pull the tab (B) to release HDD module from mainboard connector (C). Refer to Figure 3-15.
Page 110: Hdd Module Installation

6. Remove HDD bracket (G) from HDD (Figure 3-17). Figure 3-17. HDD Bracket HDD Module Installation 1. Place HDD brackets (G) onto HDD (Figure 3-17). 2. Install and secure four (4) screws (F) to HDD brackets (G) (Figure 3-16). 3. Attach HDD cable to HDD connector (E). Refer to Figure 3-16.
Page 111: Upper Case Removal

Upper Case Removal Prerequisite: Keyboard Removal Base Door Removal 1. Remove eighteen (18) screws from the base assembly (Figure 3-18). Figure 3-18. Upper Case Screws Location 2. Disconnect touchpad FPC (A) from mainboard connector (B) (Figure 3-19). 3. Remove two (2) screws (C) securing the upper case in place (Figure 3-19).
Page 112: Upper Case Installation

4. Lift up the upper case by starting from the top edge of the upper case. Refer to Figure 3-20. 5. Release the tabs on the bottom edge of the upper case. 6. Grasp and remove the upper case from the system. Figure 3-20.
Page 113: Io Board Removal

IO Board Removal Prerequisite: Upper Case Removal 1. Find IO Board (B) on the base assembly. Refer to Figure 3-21. Figure 3-21. Component Location 2. Disconnect IO board FPC (A) from IO board connector (D) (Figure 3-22). 3. Remove one (1) screw (C) securing the IO board in place (Figure 3-22).
Page 114: Io Board Installation

IO Board Installation 1. Place IO Board (B) on the base assembly. Refer to Figure 3-22. 2. Install and secure one (1) screw (C) to the IO board (Figure 3-22). 3. Connect IO board FPC (A) to IO board connector (D) (Figure 3-22).
Page 115: Mainboard Removal

Mainboard Removal Prerequisite: Upper Case Removal 1. Find Mainboard (A) on the base assembly as shown in Figure 3-21. 2. Disconnect the speaker cable from mainboard connector (B) (Figure 3-23). Figure 3-23. Mainboard Backside 3. Disconnect LVDS cable from mainboard connector (D) (Figure 3-24).
Page 116

7. Remove the Mainboard by gently lifting it from the base assembly (Figure 3-25). Figure 3-25. Mainboard Removal CAUTION: Make sure all cables are moved away from the device to avoid damage during removal. Figure 3-26. Mainboard IMPORTANT: Circuit boards >10 cm² have been highlighted with a yellow rectangle as shown in Figure 3-26.
Page 117: Mainboard Installation

Mainboard Installation 1. Place the mainboard onto the base assembly. Refer to Figure 3-25. 2. Install and secure two (2) screws (C) to mainboard. Refer to Figure 3-24. 3. Connect IO Board FPC to mainboard connector (F) (Figure 3-24). 4. Connect DC-in cable to mainboard connector (E) (Figure 3-24).
Page 118: Speaker Module Removal

Speaker Module Removal Prerequisite: Mainboard Removal 1. Find Speaker Module (A) on the base assembly as shown on Figure 3-27. 2. Remove four (4) screws (B) securing the speaker module in place (Figure 3-27). Figure 3-27. Speaker Module 3. Lift up the Right Speaker upwards from the base assembly as shown in Figure 3-28.
Page 119: Speaker Module Installation

Speaker Module Installation 1. Place the Left Speaker (D) onto base assembly. Refer to Figure 3-28. 2. Install and secure two (2) screws (B) to the left speaker. Refer to Figure 3-27. 3. Secure the speaker cable to the cable guides from left to right (Figure 3-28).
Page 120: Rtc Battery Removal

RTC battery Removal Prerequisite: Mainboard Removal 1. Find the RTC battery (A) on the mainboard. Refer to Figure 3-29. 2. Disconnect the RTC battery cable from mainboard connector (B) (Figure 3-29). Figure 3-29. RTC battery & Thermal Module Location 3. Pry up the the RTC battery from the adhesive and remove it (Figure 3-30).
Page 121: Rtc Battery Installation

IMPORTANT: Follow local regulations for battery (Figure 3-30) disposal. RTC battery Installation 1. Place the RTC battery (A) onto the mainboard and secure it in place with adhesives. Refer to Figure 3-30. 2. Connect the RTC battery cable to mainboard connector (B) (Figure 3-29).
Page 122: Thermal Module Removal

Thermal Module Removal Prerequisite: Mainboard Removal 1. Find the thermal module (C) on the mainboard. Refer to Figure 3-29. 2. Disconnect the thermal fan cable from mainboard connector (B) (Figure 3-31). 3. Loosen four (4) captive screws (A) in numerical order from one (1) to four (4). Refer to Figure 3-31.
Page 123: Thermal Module Installation

Thermal Module Installation IMPORTANT: Apply approved thermal grease and ensure all heat pads are in position before replacing module. CAUTION: Use caution when applying thermal grease. Thermal grease may cause damage to the mainboard. The following thermal grease types are approved for use: Silmore GP50 ...
Page 124: Cpu Processor Removal

CPU Processor Removal Prerequisite: Thermal Module Removal 1. Find CPU processor (B) on the mainboard. Refer to Figure 3-33. 2. Rotate the cam lock (A) to the unlock position (Figure 3-32). Figure 3-32. CPU Processor 3. Remove CPU processor (B) from Mainboard (Figure 3-33).
Page 125: Cpu Processor Installation

CPU Processor Installation 1. Place CPU processor (B) on the mainboard. Refer to Figure 3-33. 2. Tighten the cam lock (A) to the locked position (Figure 3-32). 3. Install Thermal Module. Machine Maintenance Procedures 3-35...
Page 126: Lcd (liquid Crystal Display) Module Removal

LCD (Liquid Crystal Display) Module Removal Prerequisite: Mainboard Removal 1. Peel the left end of the tape (C) securing the antenna on the base assembly and remove the antenna from the cable guides (Figure 3-34). 2. Remove three (3) screws (A) from LCD hinges (Figure 3-34).
Page 127: Lcd Module Installation

CAUTION: Make sure all cables and antennas are moved away from the device to avoid damage during removal. LCD Module Installation 1. Place the LCD Module on the base assembly. The LVDS cable and the antenna must be placed above the LCD hinges. Refer to Figure 3-35.
Page 128: Dc-in Jack Removal, Dc-in Jack Installation

DC-in Jack Removal Prerequisite: LCD (Liquid Crystal Display) Module Removal 1. Find DC-in Jack Module (A) on the base assembly. Refer to Figure 3-36. 2. Remove DC-in Jack Module (A) from the base assembly. Figure 3-36. DC-in Jack Module DC-in Jack Installation 1.
Page 129: Support Bracket Removal, Support Bracket Installation

Support Bracket Removal Prerequisite: LCD (Liquid Crystal Display) Module Removal 1. Find Support Brackets (B) on the base assembly. Refer to Figure 3-37. 2. Remove four (4) screws securing the support brackets in place (Figure 3-37). 3. Remove the support brackets from the base assembly. Figure 3-37.
Page 130: Lcd Bezel Removal

LCD Bezel Removal Prerequisite: LCD (Liquid Crystal Display) Module Removal 1. Remove two (2) screw mylar (A) from the LCD bezel (Figure 3-38). Figure 3-38. LCD Bezel Screw Mylar 2. Remove two (2) screws (B) securing the LCD bezel in place (Figure 3-39).
Page 131

3. Lift the top of the bezel up by releasing it from the latches (Figure 3-40). Figure 3-40. LCD Bezel 4. Continue along the sides of the bezel until all the latches have been released (Figure 3-41). Figure 3-41. LCD Bezel 5.
Page 132: Lcd Bezel Installation

LCD Bezel Installation 1. Place LCD bezel on the LCD module. Refer to Figure 3-40 Figure 3-41. 2. Press along the edges of the LCD bezel to secure the latches on the LCD module. Refer to Figure 3-40 Figure 3-41. 3.
Page 133: Camera Module Removal

Camera Module Removal Prerequisite: LCD Bezel Removal 1. Find the camera module (A) in the LCD module (Figure 3-42). Figure 3-42. Camera Module Location 2. Disconnect the camera cable (B) from connector (C) (Figure 3-43). NOTE: NOTE: Use care not to damage the cable. Figure 3-43.
Page 134: Camera Module Installation

Camera Module Installation 1. Place the camera module (A) on the LCD cover and secure it in place with adhesives. Refer to Figure 3-42. 2. Connect the camera cable (B) to connector (C). Refer to Figure 3-43. 3. Install LCD Bezel. 3-44 Machine Maintenance Procedures...
Page 135: Lcd Panel Removal

LCD Panel Removal Prerequisite: Camera Module Removal 1. Remove the microphone (B) from its compartment on the LCD cover (Figure 3-44). 2. Remove the six (6) screws (A) from the LCD panel (Figure 3-44). Figure 3-44. LCD Panel 3. Lift the LCD panel (C) from LCD cover (Figure 3-44).
Page 136: Lcd Panel Installation

LCD Panel Installation 1. Place LCD panel (C) on the LCD cover. Refer to Figure 3-44. 2. Install and secure six (6) screws (A) to the LCD panel on the LCD cover. Refer to Figure 3-44. 3. Place the microphone (B) back to its compartment on the LCD cover (Figure 3-44).
Page 137: Lcd Bracket Removal, Lcd Bracket Installation

LCD Bracket Removal Prerequisite: LCD Panel Removal 1. Remove the four (4) screws (A) (Figure 3-45). Figure 3-45. LCD Bracket 2. Remove LCD bracket from the LCD panel. LCD Bracket Installation 1. Place LCD bracket on the LCD panel (Figure 3-45).
Page 138: Lvds And Camera Cable Removal

LVDS and Camera Cable Removal Prerequisite: LCD Panel Removal 1. Remove LVDS and camera cable (A) from the adhesive on the rear of the LCD panel (Figure 3-46). Figure 3-46. LVDS and Camera Cable 2. Remove the clear mylar tape (B) securing the camera cable to the LCD panel (Figure 3-47).
Page 139

3. Remove the yellow tape (C) securing the LVDS cable to the LCD panel connector (Figure 3-48). Figure 3-48. LVDS Cable 4. Starting from the top, remove the clear mylar tape (D) and disconnect the LVDS cable from LCD panel connector (E) (Figure 3-49).
Page 140: Lvds And Camera Cable Installation

LVDS and Camera Cable Installation 1. Place LVDS and camera cable on the rear of the LCD panel. Refer to Figure 3-46 2. Place the LVDS cable into the LCD panel connector (E) and secure the clear mylar tape (D). Refer to Figure 3-49.
Page 141

CHAPTER Troubleshooting...
Page 142

Introduction ......... 4-3 General Information .
Page 143: General Information, Introduction

NOTE: NOTE: The diagnostic tests are intended for Acer products only. Non-Acer products, prototype cards, or modified options can give false errors and invalid system responses. 1. Obtain as much detailed information as possible about the problem.
Page 144: Power On Issues

Power On Issues If the system does not power on, perform the following: Start Check Swap AC/Battery AC/Battery Power on Check Daughter/B & Swap Daughter/B FFC Whether Re-plug PWR FFC Swap M/B Figure 4-1. Power On Issue Computer Shuts Down Intermittently If the system powers off at intervals, perform the following.
Page 145

6. Remove any recently installed software. Online Support Information 7. If the Issue is still not resolved, refer to Troubleshooting...
Page 146: No Display Issues

No Display Issues If the Display does not work, perform the following: START LCD module Replace LCD panel/ Go to Power LCD cable Power On? On Issue Ext. DDRRAM Connect module well it well connected? Replace Ext. DDRRAM Ext. DDR RAM module OK? module Replace...
Page 147: Abnormal Video

Fn+F5 display and the external display is by pressing LCD Picture Failure 6. If the POST or video appears on the external display only, refer to 7. Disconnect power and all external devices including port replicators or docking stations. Remove any memory cards and CD/DVD discs. 8.
Page 148: Lcd Picture Failure

LCD Picture Failure If the LCD fails, perform the following: Start Swap Check LCD LCD cable /LCD panel module? Check MB LCD Reassemble connector and Re-plug LCD cable cable ? Swap M/B Figure 4-3. LCD Failure Troubleshooting...
Page 149: Internal Keyboard Failure

Internal Keyboard Failure If the Keyboard fails, perform the following: START Keyboard FPC Connect well connected? it well Replace Keyboard OK? keyboard Replace M/B Figure 4-4. Keyboard Failure Troubleshooting...
Page 150: Touchpad Failure

Touchpad Failure If the Touchpad fails, perform the following: Start Re-assemble the Check M/B T/P FFC T/P FFC to M/B Swap/Reassemble Check the T/P board or TouchPad T/P FFC Swap M/B Figure 4-5. Touchpad Failure 4-10 Troubleshooting...
Page 151: Internal Speaker Failure

Internal Speaker Failure If internal Speakers fail, perform the following: Start Re-assemble the Check M/B SPK SPK cable to M/B cable Check Logic Swap Logic Upper/Logic lower/Logic upper upper Swap M/B Figure 4-6. Internal Speaker Failure Sound Problems Perform the following, one at a time. 1.
Page 152

Click the volume icon on the taskbar  Drag the slider to 50. Confirm that the volume is not muted.  Click Mixer to verify that other audio applications are set to 50 and not muted.  Start Control Panel Hardware and Sound Sound 6.
Page 153: Internal Microphone Failure

Internal Microphone Failure If internal Microphones fail, perform the following: Start Re-assemble the Check M/B Mic. MIC cable to M/B cable Check MIC wire Swap MIC wire of of LCD module LCD module Swap M/B Figure 4-7. Microphone Failure Start Control Panel Hardware 1.
Page 154: Usb Failure

USB Failure If the USB on the right side fails, perform the following: Start Re-assemble the Check USB/B to USB/B cable to M/B M/B cable Swap USB/B and Check USB/B USB cable Swap M/B Figure 4-8. USB Failure 4-14 Troubleshooting...
Page 155: Other Functions Failure

Other Functions Failure 1. Check if drives are functioning correctly. 2. Check if external modules are functioning correctly. 3. Change mainboard to check if current one is defective. Troubleshooting 4-15...
Page 156: Intermittent Problems, Undetermined Problems

(Refer to 1. Remove power from the computer. 2. Visually check components for damage. If any problems are found, replace the FRU. 3. Remove or disconnect all of the following devices: Non-Acer devices  Printer, mouse, and other external devices ...
Page 157: Post Codes

Post Codes The following are the InsydeH2O™ Functionality POST code tables. The components of the POST code table includes: SEC phase, PEI phase, DXE phase, BDS phase, CSM functions, S3 functions and ACPI functions. Table 4-2. POST Code Range Phase POST Code Range 0x01 - 0x0F 0x70 - 0x9F...
Page 158

Table 4-3. (Continued)SEC Phase POST Code Table Functionality Name (Include\ Post Phase Description PostCode.h) Code SEC_GO_TO_PEICORE Enter Boot Firmware Volume * 3rd party relate functions – Platform dependence. Table 4-4. PEI Phase POST Code Table Functionality Name (Include\ Post Phase Description PostCode.h) Code...
Page 159

Table 4-4. (Continued)PEI Phase POST Code Table Functionality Name (Include\ Post Phase Description PostCode.h) Code PEI_RECOVERY_START_FLASH Start Flash BIOS with Recovery image PEI_ENTER_DXEIPL Loading BIOS image to RAM PEI_FINDING_DXE_CORE Loading DXE core PEI_GO_TO_DXE_CORE Enter DXE core * 3rd party relate functions – Platform dependence. Table 4-5.
Page 160

Table 4-5. (Continued)DXE Phase POST Code Table Functionality Name (Include\ Post Phase Description PostCode.h) Code DXE_SMM_CONTROLER_INIT* Setup SMM Control service DXE_LEGACY_INTERRUPT* Setup Legacy Interrupt service DXE_RELOCATE_SMBASE Relocate SMM BASE DXE_FIRST_SMI SMI test DXE_VTD_INIT* VTD Initial DXE_BEFORE_CSM16_INIT Legacy BIOS Initialization DXE_AFTER_CSM16_INIT Legacy interrupt function Initialization DXE_LOAD_ACPI_TABLE...
Page 161

Table 4-6. (Continued)BDS Phase POST Code Table Functionality Name (Include\ Post Phase Description PostCode.h) Code BDS_CONNECT_USB_HC USB host controller initialization BDS_CONNECT_USB_BUS USB BUS driver initialization BDS_CONNECT_USB_DEVICE USB device driver initialization BDS_NO_CONSOLE_ACTION Console device initial fail BDS_DISPLAY_LOGO_SYSTEM_INFO Display logo or system information BDS_START_IDE_CONTROLLER IDE controller initialization...
Page 162

Table 4-6. (Continued)BDS Phase POST Code Table Functionality Name (Include\ Post Phase Description PostCode.h) Code BDS_ENTER_LEGACY_16_BOOT Ready to Boot Legacy OS. BDS_RECOVERY_START_FLASH Fast Recovery Start Flash. BDS_START_SDHC_BUS SDHC device initial. BDS_CONNECT_ATA_LEGACY Ata Legacy device initial. BDS_CONNECT_SD_LEGACY SD Legacy device initial. * 3rd party relate functions –...
Page 163

Table 4-8. (Continued)S3 Functions POST Code Table Functionality Name (Include\ Post Phase Description PostCode.h) Code S3_BEFORE_MP_INIT Multi-processor initial during S3 resume S3_BEFORE_RESTORE_ACPI_CALLBACK Start to restore system configuration in SMM S3_AFTER_RESTORE_ACPI_CALLBACK Restore system configuration in SMM complete S3_GO_TO_FACS_WAKING_VECTOR Back to OS Table 4-9.
Page 164

Table 4-11. InsydeH2ODDT Debugger POST Code Table Functionality Name (Include\ PostCode Description PostCode.h) Used by Insyde debugger 0x0D Waiting for device connect Used by Insyde debugger 0xD0 Waiting for device connect Used by Insyde debugger 0xD1 InsydeH2ODDT Ready Used by Insyde debugger 0xD2 EHCI not found Used by Insyde debugger...
Page 165

CHAPTER Jumper and Connector Locations...
Page 166

Mainboard Jumper and Connector Locations ....5-3 Clearing Password Check and BIOS Recovery ....5-5 Clearing Password Check .
Page 167: Mainboard Jumper And Connector Locations

Jumper and Connector Locations Mainboard Jumper and Connector Locations Figure 5-1. Mainboard Top Table 5-1. Mainboard Top Item Description Item Description LVDS Connector Bluetooth Connector Keyboard Connector USB Connector Touchpad Connector Cardreader Connector Jumper and Connector Locations...
Page 168

Figure 5-2. Mainboard Bottom Table 5-2. Mainboard Bottom Item Description Item Description DC-IN Connector Microphone Connector Fan Connector USB Connector Battery Connector HDMI Connector ODD Connector VGA Connector RTC battery Connector Speaker Connector HDD Connector RJ-45 Connector Mini Card Connector CMOS Jumper Headphone Connector Jumper and Connector Locations...
Page 169: Clearing Password Check And Bios Recovery, Clearing Password Check

Clearing Password Check and BIOS Recovery This section provides users with the standard operating procedures of clearing password and BIOS recovery for the Aspire E1-431/E1-431G & E1-471/E1-471G. The machine provides one Hardware Open Gap on main board for clearing password check, and one hot key for enabling BIOS Recovery.
Page 170

Figure 5-4. BIOS Boot Option Meun NOTE: NOTE: If BIOS setup menu item ‘Supervisor Password Is’ and ‘ User Password Is’ is set to Set, and ‘Password on Boot’ is set to Enabled, then Crisis Recovery disc must be used. Jumper and Connector Locations...
Page 171: Bios Recovery By Crisis Disk

BIOS Recovery by Crisis Disk BIOS Recovery Boot Block BIOS Recovery Boot Block is a special block of BIOS. It is used to boot up the system with minimum BIOS initialization. Users can enable this feature to restore the BIOS firmware to a successful one once the previous BIOS flashing process failed.
Page 172

Jumper and Connector Locations...
Page 173

CHAPTER FRU (Field Replaceable Unit) List...
Page 174

Exploded Diagrams ........6-4 FRU List ..........6-8 Screw List .
Page 175

DIFFERENT part number code from those given in the FRU list of this printed Service Guide. Users MUST use the local FRU list provided by the regional Acer office to order FRU parts for repair and service of customer machines. NOTE:...
Page 176: Exploded Diagrams

Exploded Diagrams Figure 6-1. System Exploded Diagram Table 6-1. System Exploded Diagram Description Acer Part No. LCD Assembly LZ.21000.177 Keyboard NK.I1413.002 Upper Case LZ.21000.178 Thermal Module Assembly 60.RYYN7.013 System Memory KN.2GB03.025 FRU (Field Replaceable Unit) List...
Page 177

Table 6-1. System Exploded Diagram Description Acer Part No. SD Dummy Card 42.RYYN7.001 MainBoard NB.M0Q11.001 Lower Case 60.RYYN7.006 HDD Assembly KH.50004.004 Base Door 60.RYYN7.007 Battery Module BT.0060G.001 USB Board 55.RYYN7.001 ODD Assembly KU.00805.051 FRU (Field Replaceable Unit) List...
Page 178

Figure 6-2. LCD Assembly Exploded Diagram Table 6-2. LCD Assembly Exploded Diagram Description Acer Part No. Camera Module AM.21400.095 LCD Screw Mylar 47.R6Z07.003 LCD Bezel LZ.21000.009 LCD Bracket (Left) 33.RYYN7.003 LCD LED Panel LK.14005.010 LVDS Cable 50.RYYN7.006 LCD Cover LZ.21000.177 Antenna LZ.23500.006...
Page 179

Table 6-2. LCD Assembly Exploded Diagram Description Acer Part No. LCD Bracket (Right) 33.RYYN7.004 FRU (Field Replaceable Unit) List...
Page 180: Fru List

FRU List Table 6-3. FRU List Category Description Acer Part No. ADAPTER Adapter DELTA 65W 19V 1.7x5.5x11 Yellow AP.06501.033 ADP-65VH BA, LV5, Low profile LED LF Adapter LITE-ON 65W 19V 1.7x5.5x11 Yellow AP.06503.029 PA-1650-69AW, LV5, Low profile LED LF Adapter LITE-ON 65W 19V 1.7x5.5x11 Yellow AP.06503.031...
Page 181

Table 6-3. FRU List Category Description Acer Part No. Battery SIMPLO ID:AS10D75, for HSF Li-Ion BT.00607.137 3S2P SAMSUNG 6 cell 4400mAh Main COMMON Battery LGC AS10D81 Li-Ion 3S2P LGC 6 cell BT.0060G.001 4400mAh Main COMMON ID:AS10D81 BOARD Foxconn Wirelss LAN Atheros HB125 1x1 BGN NI.23600.085...
Page 182

Table 6-3. FRU List Category Description Acer Part No. POWER CORD(EU) 1.8M 3PBLACK 27.TATV7.001 FM010008-010 POWER CORD PRC 3P Y536B30001218008 27.TATV7.004 POWER CORD(ISR)1.8M 3PBLK FZ0I0008-038 27.TATV7.005 POWER CORD US 3PIN ROHS 27.TAXV7.001 POWER CORD JAPAN 27.TAXV7.003 DC-IN CABLE 65W 50.RYYN7.002 DC-IN CABLE 90W 50.RYYN7.001...
Page 183

Table 6-3. FRU List Category Description Acer Part No. DUMMY CARD 42.RYYN7.001 CPU/PROCESSOR CPU Intel Core i3 i3-2350M PGA 2.3G 35W 2/4 KC.23501.DMP CPU Intel Core-2370M PGA 2.4G 35W 2/4 KC.23701.DMP CPU Intel Core i3 i3-3110M PGA 2.3G 1600 KC.31101.DMP 35W Ivy Bridge CPU Intel Celeron B815 PGA 1.6G 35W...
Page 184

Table 6-3. FRU List Category Description Acer Part No. HDD/HARD DISK DRIVE HDD SEAGATE 2.5" 5400rpm 320GB KH.32001.021 ST320LT020/9YG142-188, Sapta 15,320G/P SATA 8MB LF+HF F/W:0001SDM1 7mmzh HDD SEAGATE 2.5" 5400rpm 320GB KH.32001.024 9WS14C-188 ST320LT012, Yarra 500G/P, 7mmzh SATA 8MB LF+HF F/W:0001SDM1 HDD TOSHIBA 2.5"...
Page 185

Internal 14 Standard 89KS Black Belgium Y2010 Acer Legend Keyboard CHICONY TM4T_A11B TM4T NK.I1413.02S Internal 14 Standard 89KS Black Brazilian Portuguese Y2010 Acer Legend Keyboard CHICONY TM4T_A11B TM4T NK.I1413.02T Internal 14 Standard 89KS Black Bulgaria Y2010 Acer Legend Keyboard CHICONY TM4T_A11B TM4T NK.I1413.02U...
Page 186

Table 6-3. FRU List Category Description Acer Part No. Keyboard CHICONY TM4T_A11B TM4T NK.I1413.02Y Internal 14 Standard 89KS Black French Y2010 Acer Legend Keyboard CHICONY TM4T_A11B TM4T NK.I1413.02Z Internal 14 Standard 89KS Black German Y2010 Acer Legend Keyboard CHICONY TM4T_A11B TM4T NK.I1413.030...
Page 187

Internal 14 Standard 88KS Black US International Y2010 Acer Legend Keyboard CHICONY TM4T_A11B TM4T NK.I1413.03H Internal 14 Standard 88KS Black US International w/ Hebrew Y2010 Acer Legend Keyboard CHICONY TM4T_A11B TM4T NK.I1413.03J Internal 14 Standard 89KS Black US w/ Canadian French Y2010 Acer Legend...
Page 188

Table 6-3. FRU List Category Description Acer Part No. LCD MODULE LED LCD CMI 14' WXGA Glare N140BGE-L22 KL.1400D.002 LF 200nit 10ms 650:1 LED LCD AUO 14'' WXGA Glare B140XW01 V8 LK.14005.010 0A LF 220nit 8ms 500:1 (power saving) LED LCD AUO 14'' WXGA Glare B140XTN01.0 LK.14005.018...
Page 189

Table 6-3. FRU List Category Description Acer Part No. LCD HINGE - R 33.RYYN7.004 LCD CABLE 50.RYYN7.006 CAMERA Liteon 1.3M HD LT_2659_AU AM.21400.095 Suyin 1.3M HD SY_2659_AU AM.21400.097 Liteon 1.3M HD LT_6A1(TSV)_SP (9A) AM.21400.100 Suyin 1.3M HD SY_6A1(TSV)_SP (9A) AM.21400.102 Suyin 1.3M HD SY_HN161_AU...
Page 190

Table 6-3. FRU List Category Description Acer Part No. Memory A-DATA SO-DIMM DDRIII 1333 2GB KN.2GB0C.008 AD73I1B0873EV LF+HF Memory HYNIX SO-DIMM DDRIII 1333 2GB KN.2GB0G.031 HMT325S6CFR8C-H9 LF+HF 256x8 38nm Memory NANYA SO-DIMM DDRIII 1333 4GB KN.4GB03.009 NT4GC64B8HG0NS-CG (2G bit) Memory MICRON SO-DIMM DDRIII 1333 4GB KN.4GB04.005...
Page 191

Table 6-3. FRU List Category Description Acer Part No. RUBBER FOOT - FRONT 47.RYYN7.003 RUBBER FOOT - BACK 47.RYYN7.004 RUBBER HDD - RIGHT 47.RYYN7.005 RUBBER HDD - LEFT 47.RYYN7.006 KB SUPPPORT MYLAR 47.RYYN7.007 LCD SCREW MYLAR 47.R6Z07.003 FRU (Field Replaceable Unit) List...
Page 192: Screw List

Screw List Table 6-4. Screw List CATEGORY Description Acer Part No. SCREW M2.5*6-I(BNI)(NYLOK) 86.A08V7.004 SCREW M2.5*4.0-I(NI)(NYLOK) 86.D01V7.001 SCREW M2*3.0 I (BNI,NYLOK)IRON 86.SA107.001 SCREW M3*0.5+3.5I 86.TDY07.003 SCREW M2-0.4*2-I(BNI)(NYLOK)(7,0.6)IRON 86.W4107.002 6-20 FRU (Field Replaceable Unit) List...
Page 193

CHAPTER Model Definition and Configuration...
Page 194

Acer Aspire E1-431 ........7-3...
Page 195: Acer Aspire E1-431

Model Definition and Configuration Acer Aspire E1-431 Table 7-1. RO, Description Model Country Acer Part No Description E1-431-B812G32Mnks E1-431-B81 W7HP64ASWW1 MC UMACks_3 N9.M0RWW.001 2G32Mnks 1*2G/320/6L2.2/5R/CB_GN_1.3M HD_Rk_ES62SP1 E1-431-B812G32Mnks E1-431-B81 LINPUSAIN1 UMACks_3 India NX.M0RSI.001 2G32Mnks 1*2G/320/6L2.2/5R/CB_GN_1.3M HD_Rk_EN11 E1-431-B812G32Mnks E1-431-B81 LINPUSATH1 UMACks_3 Thailand NX.M0RST.003...
Page 196

Table 7-1. RO, Description (Continued) Model Country Acer Part No Description E1-431-B812G50Mnks E1-431-B81 LINPUSAWW1 UMACks_3 GCTWN N9.M0RTW.001 2G50Mnks 1*2G/500_L/6L2.2/5R/CB_GN_1.3 M HD_Rk_ENX1 E1-431-B812G50Mnks E1-431-B81 LINPUSAWW1 UMACks_3 N9.M0RWW.002 2G50Mnks 1*2G/500_L/6L2.2/5R/CB_GN_1.3 M HD_Rk_EN11 E1-431-B812G50Mnks E1-431-B81 LINPUSATH1 UMACks_3 Thailand NX.M0RST.001 2G50Mnks 1*2G/500_L/6L2.2/5R/CB_GN_1.3 M HD_Rk_TH51...
Page 197

Table 7-1. RO, Description (Continued) Model Country Acer Part No Description E1-431-B812G75Mnks E1-431-B81 LINPUSATH1 UMACks_3 Thailand NX.M0RST.002 2G75Mnks 1*2G/750/6L2.2/5R/CB_GN_1.3M HD_Rk_TH51 E1-431-B814G32Mnks E1-431-B81 LINPUSATH1 UMACks_3 Thailand NX.M0RST.005 4G32Mnks 1*4G/320/6L2.2/5R/CB_GN_1.3M HD_Rk_TH51 E1-431-B814G32Mnks E1-431-B81 LINPUSAVN1 UMACks_3 Vietnam NX.M0RSV.002 4G32Mnks 1*4G/320/6L2.2/5R/CB_GN_1.3M HD_Rk_EN11 E1-431-B814G50Mnks E1-431-B81...
Page 198

Table 7-1. RO, Description (Continued) Model Country Acer Part No Description E1-431-B962G50Mnks EM W7HP64EMASMY1 MC E1-431-B96 Malaysia NX.M0RSM.004 UMACks_3 2G50Mnks 1*2G/500/6L2.2/5R/CB_GN_1.3M HD_Rk_ES61SP1 E1-431-B962G50Mnks E1-431-B96 LINPUSAVN1 UMACks_3 Vietnam NX.M0RSV.004 2G50Mnks 1*2G/500_L/6L2.2/5R/CB_GN_1.3 M HD_Rk_EN11 E1-431-B962G50Mnks E1-431-B96 LinpusMGASG1 UMACks_3 Singapore NX.M0RSG.001 2G50Mnks 1*2G/500_L/6L2.2/5R/CB_GN_1.3...
Page 199

Table 7-1. RO, Description (Continued) Model Country Acer Part No Description E1-431-B964G50Mnks EM W7HB64EMASEA1 MC E1-431-B96 ACLA-Spanish NX.M0RAL.008 UMACks_3 4G50Mnks 1*4G/500_L/6L2.2/5R/CB_GN_1.3 M HD_Rk_PT22SP1 E1-431-B964G50Mnks EM W7HP64EMASEA1 MC E1-431-B96 ACLA-Spanish NX.M0RAL.009 UMACks_3 4G50Mnks 1*4G/500_L/6L2.2/5R/CB_GN_1.3 M HD_Rk_PT22SP1 E1-431-B972G50Mnks E1-431-B97 LinpusMGASG1 UMACks_3 Singapore NX.M0RSG.002...
Page 200

Table 7-2. CPU, LCD (Continued) Model Country Acer Part No E1-431-B81 N9.M0RWW.002 CMB815 NLED14WXGAG 2G50Mnks E1-431-B81 Thailand NX.M0RST.001 CMB815 NLED14WXGAG 2G50Mnks E1-431-B81 Malaysia NX.M0RSM.002 CMB815 NLED14WXGAG 2G50Mnks E1-431-B81 Malaysia NX.M0RSM.003 CMB815 NLED14WXGAG 2G50Mnks E1-431-B81 Malaysia NX.M0RSM.005 CMB815 NLED14WXGAG 2G50Mnks E1-431-B81 Vietnam NX.M0RSV.003...
Page 201

Table 7-2. CPU, LCD (Continued) Model Country Acer Part No E1-431-B96 Malaysia NX.M0RSM.004 PMDB960 NLED14WXGAG 2G50Mnks E1-431-B96 Vietnam NX.M0RSV.004 PMDB960 NLED14WXGAG 2G50Mnks E1-431-B96 Singapore NX.M0RSG.001 PMDB960 NLED14WXGAG 2G50Mnks E1-431-B96 Singapore NX.M0RSG.003 PMDB960 NLED14WXGAG 2G50Mnks E1-431-B96 ACLA-Spanish NX.M0RAL.004 PMDB960 NLED14WXGAG 2G50Mnks...
Page 202

Table 7-3. VGA Chip, VRAM 1 (Continued) Model Country Acer Part No VGA Chip VRAM 1 E1-431-B812 India NX.M0RSI.002 G32Mnks E1-431-B812 Indonesia NX.M0RSN.001 G32Mnks E1-431-B812 ACLA-Spanish NX.M0RAL.001 G32Mnks E1-431-B812 ACLA-Spanish NX.M0RAL.010 G32Mnks E1-431-B812 India NX.M0RSI.003 G32Mnks E1-431-B812 GCTWN N9.M0RTW.001 G50Mnks E1-431-B812 N9.M0RWW.002...
Page 203

Table 7-3. VGA Chip, VRAM 1 (Continued) Model Country Acer Part No VGA Chip VRAM 1 E1-431-B962 ACLA-Spanish NX.M0RAL.003 G32Mnks E1-431-B962 India NX.M0RSI.004 G32Mnks E1-431-B962 India NX.M0RSI.005 G32Mnks E1-431-B962 Thailand NX.M0RST.006 G50Mnks E1-431-B962 Hong Kong NX.M0RCF.002 G50Mnks E1-431-B962 Malaysia NX.M0RSM.001...
Page 204

Table 7-4. Memory 1, Memory 2, HDD 1 Model Country Acer Part No Memory 1 Memory 2 HDD 1(GB) E1-431-B812 N320GB5.4KS N9.M0RWW.001 SO2GBIII G32Mnks E1-431-B812 India NX.M0RSI.001 SO2GBIII N320GB5.4KS G32Mnks E1-431-B812 Thailand NX.M0RST.003 SO2GBIII N320GB5.4KS G32Mnks E1-431-B812 Vietnam NX.M0RSV.001 SO2GBIII N320GB5.4KS...
Page 205

Table 7-4. Memory 1, Memory 2, HDD 1 (Continued) Model Country Acer Part No Memory 1 Memory 2 HDD 1(GB) E1-431-B812 N750GB5.4KS Thailand NX.M0RST.002 SO2GBIII G75Mnks E1-431-B814 Thailand NX.M0RST.005 SO4GBIII N320GB5.4KS G32Mnks E1-431-B814 Vietnam NX.M0RSV.002 SO4GBIII N320GB5.4KS G32Mnks E1-431-B814 Thailand NX.M0RST.004...
Page 206

Table 7-4. Memory 1, Memory 2, HDD 1 (Continued) Model Country Acer Part No Memory 1 Memory 2 HDD 1(GB) E1-431-B964 ACLA-Spanish NX.M0RAL.005 SO4GBIII N500GB5.4KS G50Mnks E1-431-B964 N500GB5.4KS ACLA-Spanish NX.M0RAL.008 SO4GBIII G50Mnks E1-431-B964 N500GB5.4KS ACLA-Spanish NX.M0RAL.009 SO4GBIII G50Mnks E1-431-B972 Singapore NX.M0RSG.002...
Page 207

Table 7-5. ODD, Extra SW1, Card Reader (Continued) Model Country Acer Part No Extra SW1 Card Reader E1-431-B812 Malaysia NX.M0RSM.003 NSM8XS McAfee 5 in 1-Build in G50Mnks E1-431-B812 Malaysia NX.M0RSM.005 NSM8XS McAfee 5 in 1-Build in G50Mnks E1-431-B812 Vietnam NX.M0RSV.003...
Page 208

Table 7-5. ODD, Extra SW1, Card Reader (Continued) Model Country Acer Part No Extra SW1 Card Reader E1-431-B962 Singapore NX.M0RSG.003 NSM8XS McAfee 5 in 1-Build in G50Mnks E1-431-B962 ACLA-Spanish NX.M0RAL.004 NSM8XS 5 in 1-Build in G50Mnks E1-431-B962 ACLA-Spanish NX.M0RAL.007 NSM8XS...
Page 209

Table 7-6. Wireless LAN1, Bluetooth, NB Chipset (Continued) Wireless Model Country Acer Part No Bluetooth NB Chipset LAN1 E1-431-B812 3rd WiFi 1x1 ACLA-Spanish NX.M0RAL.001 HM77 G32Mnks E1-431-B812 3rd WiFi 1x1 ACLA-Spanish NX.M0RAL.010 HM77 G32Mnks E1-431-B812 3rd WiFi 1x1 India NX.M0RSI.003...
Page 210

Table 7-6. Wireless LAN1, Bluetooth, NB Chipset (Continued) Wireless Model Country Acer Part No Bluetooth NB Chipset LAN1 E1-431-B962 3rd WiFi 1x1 India NX.M0RSI.004 HM77 G32Mnks E1-431-B962 3rd WiFi 1x1 India NX.M0RSI.005 HM77 G32Mnks E1-431-B962 3rd WiFi 1x1 Thailand NX.M0RST.006...
Page 211

Table 7-7. Battery, Adapter, Camera Model Country Acer Part No Battery Adapter Camera E1-431-B812 N9.M0RWW.001 6CELL2.2 G32Mnks E1-431-B812 India NX.M0RSI.001 6CELL2.2 G32Mnks E1-431-B812 Thailand NX.M0RST.003 6CELL2.2 G32Mnks E1-431-B812 Vietnam NX.M0RSV.001 6CELL2.2 G32Mnks E1-431-B812 India NX.M0RSI.002 6CELL2.2 G32Mnks E1-431-B812 Indonesia NX.M0RSN.001 6CELL2.2...
Page 212

Table 7-7. Battery, Adapter, Camera (Continued) Model Country Acer Part No Battery Adapter Camera E1-431-B812 Thailand NX.M0RST.002 6CELL2.2 G75Mnks E1-431-B814 Thailand NX.M0RST.005 6CELL2.2 G32Mnks E1-431-B814 Vietnam NX.M0RSV.002 6CELL2.2 G32Mnks E1-431-B814 Thailand NX.M0RST.004 6CELL2.2 G50Mnks E1-431-B814 ACLA-Spanish NX.M0RAL.012 6CELL2.2 G50Mnks E1-431-B962 ACLA-Spanish NX.M0RAL.003...
Page 213

Table 7-7. Battery, Adapter, Camera (Continued) Model Country Acer Part No Battery Adapter Camera E1-431-B964 ACLA-Spanish NX.M0RAL.005 6CELL2.2 G50Mnks E1-431-B964 ACLA-Spanish NX.M0RAL.008 6CELL2.2 G50Mnks E1-431-B964 ACLA-Spanish NX.M0RAL.009 6CELL2.2 G50Mnks E1-431-B972 Singapore NX.M0RSG.002 6CELL2.2 G50Mnks E1-431-B972 Singapore NX.M0RSG.004 6CELL2.2 G50Mnks Model Definition and Configuration...
Page 214: Acer Aspire E1-431g

Acer Aspire E1-431G Table 7-8. RO, Description Model Country Acer Part No Description E1-431G-B962G32Mnks LINPUSAIN1 E1-431G-B96 India NX.M16SI.001 N13MGS1GBCks_3V3 2G32Mnks 1*2G/320/6L2.2/5R/CB_GN_1.3M HD_Rk_EN11 E1-431G-B962G32Mnks W7HB64INASIN1 MC E1-431G-B96 India NX.M16SI.002 N13MGS1GBCks_3V3 2G32Mnks 1*2G/320/6L2.2/5R/CB_GN_1.3M HD_Rk_ES61SP1 E1-431G-B962G32Mnks LINPUSAID1 E1-431G-B96 Indonesia NX.M16SN.001 N13MGS1GBCks_3V3 2G32Mnks 1*2G/320/6L2.2/5R/CB_GN_1.3M...
Page 215

Table 7-9. CPU, LCD (Continued) Model Country Acer Part No E1-431G-B96 GCTWN N9.M16TW.001 PMDB960 NLED14WXGAG 2G50Mnks E1-431G-B96 GCTWN NX.M16TA.001 PMDB960 NLED14WXGAG 2G50Mnks E1-431G-B96 Hong Kong NX.M16CF.001 PMDB960 NLED14WXGAG 4G50Mnks Table 7-10. VGA Chip, VRAM 1 Model Country Acer Part No...
Page 216

Table 7-12. ODD, Extra SW1, Card Reader Model Country Acer Part No Extra SW1 Card Reader E1-431G-B96 India NX.M16SI.001 NSM8XS 5 in 1-Build in 2G32Mnks E1-431G-B96 India NX.M16SI.002 NSM8XS McAfee 5 in 1-Build in 2G32Mnks E1-431G-B96 Indonesia NX.M16SN.001 NSM8XS 5 in 1-Build in...
Page 217

Table 7-14. Battery, Adapter, Camera (Continued) Model Country Acer Part No Battery Adapter Camera E1-431G-B96 GCTWN N9.M16TW.001 6CELL2.2 2G50Mnks E1-431G-B96 GCTWN NX.M16TA.001 6CELL2.2 2G50Mnks E1-431G-B96 Hong Kong NX.M16CF.001 6CELL2.2 4G50Mnks Model Definition and Configuration 7-25...
Page 218: Acer Aspire E1-471

Acer Aspire E1-471 Table 7-15. RO, Description Model Country Acer Part No Description E1-471-32352G32Mnks E1-471-32352G LINPUSAIN1 UMACks_3 India NX.M0QSI.001 32Mnks 1*2G/320/6L2.2/5R/CB_GN_1. 3M HD_Rk_EN11 E1-471-32352G32Mnks E1-471-32352G LINPUSAVN1 UMACks_3 Vietnam NX.M0QSV.002 32Mnks 1*2G/320/6L2.2/5R/CB_GN_1. 3M HD_Rk_EN11 E1-471-32352G50Mnks E1-471-32352G LINPUSATH1 UMACks_3 Thailand NX.M0QST.001 50Mnks 1*2G/500_L/6L2.2/5R/CB_GN_...
Page 219

Table 7-15. RO, Description (Continued) Model Country Acer Part No Description E1-471-32354G50Mnks W7HP64ASHK2 MC E1-471-32354G CHINA Hong Kong NX.M0QCF.001 UMACks_3 50Mnks 1*4G/500/6L2.2/5R/CB_GN_1. 3M HD_Rk_ZH31SP1 E1-471-32354G50Mnks W7HP64ASHK2 MC E1-471-32354G CHINA Hong Kong NX.M0QCF.003 UMACks_3 50Mnks 1*4G/500_L/6L2.2/5R/CB_GN_ 1.3M HD_Rk_ZH31SP1 E1-471-32354G50Mnks E1-471-32354G LinpusMGACN1 UMACks_3...
Page 220

Table 7-16. CPU, LCD Model Country Acer Part No E1-471-32352 India NX.M0QSI.001 Ci32350M NLED14WXGAG G32Mnks E1-471-32352 Vietnam NX.M0QSV.002 Ci32350M NLED14WXGAG G32Mnks E1-471-32352 Thailand NX.M0QST.001 Ci32350M NLED14WXGAG G50Mnks E1-471-32352 Vietnam NX.M0QSV.003 Ci32350M NLED14WXGAG G50Mnks E1-471-32352 Indonesia NX.M0QSN.001 Ci32350M NLED14WXGAG G50Mnks E1-471-32352 Malaysia NX.M0QSM.001...
Page 221

Table 7-17. VGA Chip, VRAM 1 Model Country Acer Part No VGA Chip VRAM 1 E1-471-32352 India NX.M0QSI.001 G32Mnks E1-471-32352 Vietnam NX.M0QSV.002 G32Mnks E1-471-32352 Thailand NX.M0QST.001 G50Mnks E1-471-32352 Vietnam NX.M0QSV.003 G50Mnks E1-471-32352 Indonesia NX.M0QSN.001 G50Mnks E1-471-32352 Malaysia NX.M0QSM.001 G50Mnks E1-471-32352 Malaysia NX.M0QSM.002...
Page 222

Table 7-18. Memory 1, Memory 2, HDD 1 Model Country Acer Part No Memory 1 Memory 2 HDD 1(GB) E1-471-3235 India NX.M0QSI.001 SO2GBIII N320GB5.4KS 2G32Mnks E1-471-3235 Vietnam NX.M0QSV.002 SO2GBIII N320GB5.4KS 2G32Mnks E1-471-3235 Thailand NX.M0QST.001 SO2GBIII N500GB5.4KS 2G50Mnks E1-471-3235 Vietnam NX.M0QSV.003 SO2GBIII N500GB5.4KS...
Page 223

Table 7-19. ODD, Extra SW1, Card Reader Model Country Acer Part No Extra SW1 Card Reader E1-471-32352 India NX.M0QSI.001 NSM8XS 5 in 1-Build in G32Mnks E1-471-32352 Vietnam NX.M0QSV.002 NSM8XS 5 in 1-Build in G32Mnks E1-471-32352 Thailand NX.M0QST.001 NSM8XS 5 in 1-Build in...
Page 224

Table 7-20. Wireless LAN1, Bluetooth, NB Chipset Wireless Model Country Acer Part No Bluetooth NB Chipset LAN1 E1-471-32352 3rd WiFi 1x1 India NX.M0QSI.001 HM77 G32Mnks E1-471-32352 3rd WiFi 1x1 Vietnam NX.M0QSV.002 HM77 G32Mnks E1-471-32352 3rd WiFi 1x1 Thailand NX.M0QST.001 HM77...
Page 225

Table 7-21. Battery, Adapter, Camera Model Country Acer Part No Battery Adapter Camera E1-471-32352 India NX.M0QSI.001 6CELL2.2 G32Mnks E1-471-32352 Vietnam NX.M0QSV.002 6CELL2.2 G32Mnks E1-471-32352 Thailand NX.M0QST.001 6CELL2.2 G50Mnks E1-471-32352 Vietnam NX.M0QSV.003 6CELL2.2 G50Mnks E1-471-32352 Indonesia NX.M0QSN.001 6CELL2.2 G50Mnks E1-471-32352 Malaysia NX.M0QSM.001...
Page 226: Acer Aspire E1-471g

Acer Aspire E1-471G Table 7-22. RO, Description Model Country Acer Part No Description E1-471G-32352G32Mnks LINPUSACN1 E1-471G-323 CHINA China NX.M0TCN.001 N13MGS1GBCks_3V3 52G32Mnks 1*2G/320/6L2.2/5R/CB_GN_1.3M HD_Rk_EN91 E1-471G-32352G50Mnks LINPUSAVN1 E1-471G-323 Vietnam NX.M0TSV.001 N13MGS1GBCks_3V3 52G50Mnks 1*2G/500_L/6L2.2/5R/CB_GN_1.3 M HD_Rk_EN11 E1-471G-32352G50Mnks LINPUSACN1 E1-471G-323 CHINA China NX.M0TCN.002 N13MGS1GBCks_3V3 52G50Mnks 1*2G/500_L/6L2.2/5R/CB_GN_1.3...
Page 227

Table 7-22. RO, Description (Continued) Model Country Acer Part No Description E1-471G-33116G50Mnks W7HP64ASWW1 MC E1-471G-331 N9.M0TWW.002 N13MGS1GBCks_3V3 16G50Mnks 2G+4G/500/6L2.2/5R/CB_GN_1.3 M HD_Rk_ES62SP1 E1-471G-52452G50Mnks W7HB64SCASCN1 MC E1-471G-524 CHINA China NX.M1SCN.002 N13PGL1GBCks_3V3U 52G50Mnks 1*2G/500_L/6L2.2/5R/CB_GN_1.3 M HD_Rk_SC11SP1 E1-471G-52454G50Mnks LINPUSAWW1 E1-471G-524 N9.M1SWW.001 N13PGL1GBCks_3V3 54G50Mnks 2*2G/500_L/6L2.2/5R/CB_GN_1.3...
Page 228

Table 7-22. RO, Description (Continued) Model Country Acer Part No Description E1-471G-B964G50Mnks LINPUSATH1 E1-471G-B96 Thailand NX.M0TST.003 N13MGS1GBCks_3V3 4G50Mnks 1*4G/500_L/6L2.2/5R/CB_GN_1.3 M HD_Rk_TH51 E1-471G-B964G50Mnks W7HP64ASHK2 MC E1-471G-B96 CHINA Hong Kong NX.M0TCF.002 N13MGS1GBCks_3V3 4G50Mnks 1*4G/500/6L2.2/5R/CB_GN_1.3M HD_Rk_ZH31SP1 E1-471G-B974G50Mnks W7HP64ASWW1 MC E1-471G-B97 N9.M0TWW.001 N13MGS1GBCks_3V3 4G50Mnks 2*2G/500/6L2.2/5R/CB_GN_1.3M...
Page 229

Table 7-23. CPU, LCD (Continued) Model Country Acer Part No E1-471G-524 China NX.M1SCN.001 Ci52450M NLED14WXGAG 54G50Mnks E1-471G-B96 India NX.M0TSI.001 PMDB960 NLED14WXGAG 2G50Mnks E1-471G-B96 India NX.M0TSI.002 PMDB960 NLED14WXGAG 2G50Mnks E1-471G-B96 Thailand NX.M0TST.001 PMDB960 NLED14WXGAG 2G50Mnks E1-471G-B96 GCTWN NX.M0TTA.002 PMDB960 NLED14WXGAG 2G50Mnks...
Page 230

Table 7-24. VGA Chip, VRAM 1 (Continued) Model Country Acer Part No VGA Chip VRAM 1 E1-471G-524 China NX.M1SCN.002 N13PGL 1G-DDR3 (128*16*4) 52G50Mnks E1-471G-524 N9.M1SWW.001 N13PGL 1G-DDR3 (128*16*4) 54G50Mnks E1-471G-524 China NX.M1SCN.001 N13PGL 1G-DDR3 (128*16*4) 54G50Mnks E1-471G-B96 India NX.M0TSI.001 N13MGS...
Page 231

Table 7-25. Memory 1, Memory 2, HDD 1 (Continued) Model Country Acer Part No Memory 1 Memory 2 HDD 1(GB) E1-471G-323 GCTWN NX.M0TTA.001 SO2GBIII N500GB5.4KS_4K 72G50Mnks E1-471G-331 N9.M0TWW.002 SO2GBIII SO4GBIII N500GB5.4KS_4K 16G50Mnks E1-471G-524 China NX.M1SCN.002 SO2GBIII N500GB5.4KS_4K 52G50Mnks E1-471G-524 N9.M1SWW.001...
Page 232

Table 7-26. ODD, Extra SW1, Card Reader (Continued) Model Country Acer Part No Extra SW1 Card Reader E1-471G-323 Hong Kong NX.M0TCF.003 NSM8XS McAfee 5 in 1-Build in 54G50Mnks E1-471G-323 China NX.M0TCN.004 NSM8XS McAfee 5 in 1-Build in 54G50Mnks E1-471G-323 GCTWN NX.M0TTA.001...
Page 233

Table 7-27. Wireless LAN1, Bluetooth, NB Chipset (Continued) Wireless Model Country Acer Part No Bluetooth NB Chipset LAN1 E1-471G-323 3rd WiFi 1x1 China NX.M0TCN.002 HM77 52G50Mnks E1-471G-323 3rd WiFi 1x1 China NX.M0TCN.003 HM77 52G50Mnks E1-471G-323 3rd WiFi 1x1 Hong Kong NX.M0TCF.001...
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Table 7-28. Battery, Adapter, Camera Model Country Acer Part No Battery Adapter Camera E1-471G-323 China NX.M0TCN.001 6CELL2.2 52G32Mnks E1-471G-323 Vietnam NX.M0TSV.001 6CELL2.2 52G50Mnks E1-471G-323 China NX.M0TCN.002 6CELL2.2 52G50Mnks E1-471G-323 China NX.M0TCN.003 6CELL2.2 52G50Mnks E1-471G-323 Hong Kong NX.M0TCF.001 6CELL2.2 54G50Mnks E1-471G-323 Hong Kong NX.M0TCF.003...
Page 235

Table 7-28. Battery, Adapter, Camera (Continued) Model Country Acer Part No Battery Adapter Camera E1-471G-B97 N9.M0TWW.001 6CELL2.2 4G50Mnks Model Definition and Configuration 7-43...
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7-44 Model Definition and Configuration...
Page 237

CHAPTER Test Compatible Components...
Page 238: Microsoft® Windows® 7 Environment Test

Microsoft® Windows® 7 Environment Test ....8-4...
Page 239: Test Compatible Components

Refer to the following lists for components, adapter cards, and peripherals which have passed these tests. Regarding configuration, combination and test procedures, please refer to the Aspire E1-431/E1-431G & E1-471/E1-471G. Compatibility Test Report released by the Acer Mobile System Testing Department.
Page 240: Microsoft Windows, Environment Test

Microsoft Windows 7 Environment Test ® ® Table 8-1. Test Compatible Components Vendor Type Description Acer Part No. A Cover Glossy Black 60024358 ETANSI A Cover Glossy Black IMR EAEG4A LZ.21000.177 IMR EAEG4A Adapter Adapter LITE-ON 65W 19V 10001023 LITE-ON 1.7x5.5x11 Yellow PA-1650-69AW,...
Page 241

Table 8-1. Test Compatible Components Vendor Type Description Acer Part No. Battery Battery SONY AS10D Li-Ion 3S2P 10001063 SONY 6CELL2.2 SONY 6 cell 4400mAh Main BT.00604.049 COMMON ID:AS10D41 Battery PANASONIC AS10D51, for 60001535 new IC max1787 Li-Ion 3S2P 6CELL2.2 BT.00605.072...
Page 242

Table 8-1. Test Compatible Components Vendor Type Description Acer Part No. Card Reader 5 in 1-Build in MS, MS Pro, SD, SC, PLM00014 ODM 5 in 1-Build in CR.21500.013 CPU Intel Core i3 i3-2350M PGA 10001067 INTEL Ci32350M KC.23501.DMP 2.3G 35W 2/4...
Page 243

Table 8-1. Test Compatible Components Vendor Type Description Acer Part No. HDD WD 2.5" 5400rpm 500GB N500GB5.4KS_4 WD5000BPVT-22HXZT3, 60001994 WD KH.50008.024 ML375M-AF2, 375G/P, 4K drive SATA 8MB LF+HF F/W:01.01A01 HDD WD 2.5" 5400rpm 500GB N500GB5.4KS_4 WD5000BPVT-22A1YT0, ML500M, 60001994 WD KH.50008.036 500G/P SATA 8MB LF+HF F/W:01.01A01...
Page 244

HN-M750MBB, M8, 500G/P SATA 8MB LF+HF F/W:2AR10001 Keyboard Keyboard CHICONY TM4T_A11B 10001044 TM4T_A11B TM4T Internal 14 Standard Black NK.I1413.002 CHICONY NONE Y2011 Acer Legend Texture 10004786 RTL8411 Realtek RTL8411 EN NI.22400.059 REALTEK LED LCD CMI 14' WXGA Glare 10001022 CMI NLED14WXGAG N140BGE-L22 LF 200nit 10ms KL.1400D.002...
Page 245

Table 8-1. Test Compatible Components Vendor Type Description Acer Part No. Memory Memory A-DATA SO-DIMM DDRIII 60001955 A-DATA SO2GBIII13 KN.2GB0C.008 1333 2GB AD73I1B0873EV LF+HF Memory A-DATA SO-DIMM DDRIII 60001955 A-DATA SO4GBIII13 KN.4GB0C.001 1333 4GB AD73I1C1674EV LF+HF Memory NANYA SO-DIMM DDRIII...
Page 246

Table 8-1. Test Compatible Components Vendor Type Description Acer Part No. 60024207 Memory KINGSTON SO-DIMM KINGSTON-FAR SO2GBIII13 DDRIII 1333 2GB KN.2GB07.006 EAST ACR256X64D3S13C9G LF+HF Memory KINGSTON SO-DIMM 60024207 DDRIII 1600 2GB KINGSTON-FAR SO2GBIII KN.2GB07.008 ACR256X64D3S16C11G LF+HF EAST 256*8 38nm 60024207...
Page 247

Table 8-1. Test Compatible Components Vendor Type Description Acer Part No. SB Chipset 9999995 ONE KI.22800.011 TIME VENDER Software 10000981 MISC McAfee Antivirus application McAfee SR.23900.001 VGA Chip 10001067 INTEL UMA (Intel) KI.23200.038 VGA Chip nVidia N13M-GS-B-A2 60001915 NVIDIA N13MGS 28nm, 29mmx29mm, GB4-128 KG.MGS0V.001...
Page 248

8-12 Test Compatible Components...
Page 249

CHAPTER Online Support Information...
Page 250

Introduction ......... 9-3...
Page 251

This section describes online technical support services available to help users repair their Acer Systems. For distributors, dealers, ASP or TPM, please refer the technical queries to a local Acer branch office. Acer Branch Offices and Regional Business Units may access our website.

This manual also for:

Aspire e1-471, Aspire e1-431g, Aspire e1-471g

Comments to this Manuals

Latest comments:

ganshyam Feb 02, 2016 05:10:

No bootable device--Please restart system
ganshyam Feb 02, 2016 05:10:

No bootable device--Please restart system
ganshyam Feb 02, 2016 05:10:

No bootable device--Please restart system
ganshyam Feb 02, 2016 05:10:

No bootable device--Please restart system
ARPUTHARAJ Jan 14, 2015 04:12:

I WANT TO DOWNLOAD THE SERVICE MANUAL