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Acer Aspire E1-421 Service Manual

Acer aspire e1-421 notebook service guide.
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Aspire E1-421
SERVICEGUIDE

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Table of Contents

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   Summary of Contents for Acer Aspire E1-421

  • Page 1 Aspire E1-421 SERVICEGUIDE...
  • Page 2: Revision History

    Copyright Copyright © 2012 by Acer Incorporated. All rights reserved. No part of this publication may be reproduced, transmitted, transcribed, stored in a retrieval system, or translated into any language or computer language, in any form or by any means, electronic, mechanical, magnetic, optical, chemical, manual or otherwise, without the prior written permission of Acer Incorporated.
  • Page 3 Conventions The following conventions are used in this manual: WARNING: Indicates a potential for personal injury. CAUTION: Indicates a potential loss of data or damage to equipment. IMPORTANT: Indicates information that is important to know for the proper completion of a procedure, choice of an option, or completing a task. The following typographical conventions are used in this document: Book titles, directory names, file names, path names, and program/process names ...
  • Page 4: General Information

    Acer-authorized Service Providers: The Acer office may have a different part number code than those given in the FRU list in this service guide. A list must be provided by the regional Acer office to order FRU parts for repair and service of customer machines.
  • Page 5 CHAPTER 1 Hardware Specifications Features ..........1-5 Operating System .
  • Page 6 DVD Super-Multi Drive......1-30 DVD Super-Multi Drive (Continued) ....1-31 LCD 14.0”...
  • Page 7 Exit..........2-13 BIOS Flash Utilities .
  • Page 8 DC-in Jack Removal ....... . 3-35 Support Bracket Removal ......3-36 LCD Module Disassembly Process .
  • Page 9: Table Of Contents

    Acer Aspire E1-421 ........7-3...
  • Page 10: Online Support Information

    CHAPTER 9 Online Support Information Introduction ......... 9-3...
  • Page 11 CHAPTER Hardware Specifications...
  • Page 12 Features ..........1-5 Operating System .
  • Page 13 LCD 14.0” (Continued) .......1-34 LCD Inverter (not available with this model) ... . .1-34 Display Supported Resolution (LCD Supported Resolution) .1-35 Graphics Controller .
  • Page 15: Features

    Single-channel DDR3 SDRAM support: Up to 4 GB of DDR3 system memory, upgradable to 8 GB using two soDIMM  modules Display 14" HD 1366 x 768 pixel (WXGA) resolution, high-brightness (200-nit) Acer  CineCrystal™ LED-backlit TFT LCD Mercury-free, environment-friendly ...
  • Page 16: Graphics

    Write: 24X CD-R, 16X CD-RW, 8X DVD-R, 8X DVD+R, 4X DVD-R DL, 4X DVD+R DL,  6X DVD-RW, 8X DVD+RW, 5X DVD-RAM Webcam Acer Video Conference, featuring: Acer Crystal Eye webcam with  1280 x 1024 resolution  720p HD audio/video recording ...
  • Page 17: Wireless And Networking

    Wireless and Networking WLAN: ™ ™ ™ Acer InviLink Nplify 802.11b/g/n Wi-Fi CERTIFIED  Supporting Acer SignalUp™ wireless technology  LAN: Gigabit Ethernet, Wake-on-LAN support  PCI Express 1.1 support  Privacy Control BIOS user, supervisor, HDD passwords  Kensington lock slot ...
  • Page 18: Input And Control

    Input and Control Keyboard 86-/87-/91-key Acer FineTip keyboard with International Language support  Support Application keys for Windows Vista/Windows 7  Touchpad Multi-gesture touchpad, supporting two-finger scroll, pinch, rotate, flip  Media Keys Media control keys (printed on keyboard): play/pause, stop, previous, next, volume ...
  • Page 19: Optional Items

    Windows Live™ Essentials 2011  Skype™  Acer Wi-Fi Jet  Web links and utilities Acer Accessory Store (France, Spain, Germany, UK, Italy, Sweden, Netherlands,  Belgium, Denmark, Portugal and Poland) Acer Identity Card  Acer Registration  Acer Updater ...
  • Page 20: Environment

    Environment Temperature:  Operating: 5 °C to 35 °C  Non-operating: -20 °C to 65 °C  Humidity (non-condensing):  Operating: 20% to 80%  Non-operating: 20% to 80%  1-10 Hardware Specifications and Configurations...
  • Page 21: Notebook Tour

    Notebook Tour Figure 1-1. Opened Front View Table 1-1. Opened Front View Icon Item Description Microphone Internal microphone for sound recording. Also called Liquid-Crystal Display (LCD), displays Display screen computer output (configuration may vary by model). Power button Turns the computer on and off. Keyboard For entering data into your computer Touch-sensitive pointing device which functions...
  • Page 22 Figure 1-2. Closed Front View Table 1-2. Closed Front View Icon Item Description Accepts various media card formats (MS, MS PRO, SD3.0, MMC, xD). 5-in-1 Card Reader Note: Push to remove/install the card. Only one card can operate at any given time. Power indicator Indicates the computer's power status.
  • Page 23 Figure 1-3. Rear View Table 1-3. Rear View Icon Item Description Battery bay Houses the computer's battery pack. Note: Your computer may be equipped with a different battery than the one in the picture. Hardware Specifications and Configurations 1-13...
  • Page 24 Figure 1-4. Left View Table 1-4. Left View Icon Item Description DC-in jack Connects to an AC adapter. Connects to an Ethernet 10/100/1000 based Ethernet (RJ-45) port network. External display Connects to a display device (e.g., external (VGA) port monitor, LCD projector). Supports high-definition digital video HDMI port connections.
  • Page 25 Figure 1-5. Right View Table 1-5. Right View Icon Item Description Connect to USB 2.0 devices USB 2.0 ports (e.g., USB mouse, USB camera). Optical drive Internal optical drive; accepts CDs or DVDs. Optical disk access Lights up when the optical drive is indicator active.
  • Page 26 Figure 1-6. Base View Table 1-6. Base View Icon Item Description Battery bay Houses the computer's battery pack. Battery lock Locks the battery in position. Speakers Emits audio from your computer. Houses the computer’s hard disk (secured with Hard disk bay screws).
  • Page 27: Touchpad Basics

    Touchpad Basics Figure 1-7. Touchpad Move your finger across the Touchpad (1) to move the cursor.  Press the left (2) and right (3) buttons located beneath the Touchpad to perform  selection and execution functions. These two buttons are the equivalent of the left and right buttons on a mouse.
  • Page 28: Using The Keyboard

    Using the Keyboard The computer has a close-to-full-sized keyboard and an embedded numeric keypad, separate cursor, lock, function and special keys. Figure 1-8. Keyboard Lock Keys Lock Keys The keyboard has three lock keys which can be toggled on and off. Lock key Description Caps Lock...
  • Page 29: Windows Keys

    Windows Keys The keyboard has two keys that perform Windows-specific functions. Windows Logo key  Application key  Description Windows Logo Pressed alone, this key has the same effect as clicking on the Windows Start button; it launches the Start menu. It can also be used with other keys to provide a variety of functions.
  • Page 30: Hotkeys

    Hotkeys The computer employs hotkeys or key combinations to access most of the computer's controls like screen brightness and volume output. Figure 1-9. Keyboard Hotkeys To activate hotkeys, press and hold the <Fn> key before pressing the other key in the hockey combination.
  • Page 31 Hot key Icon Function Description  Volume up Increases the sound volume. <Fn> + < >  Volume down Decreases the sound volume. <Fn> + < > Plays or pauses a selected media <Fn> + <Home> Play/Pause file. Stop playing the selected media <Fn>...
  • Page 32: System Block Diagram

    System Block Diagram Figure 1-10. System Block Diagram 1-22 Hardware Specifications and Configurations...
  • Page 33: Specification Tables

    Specification Tables Computer specifications Item Metric Imperial Dimensions Length 245 mm 9.6 in. Width 342 mm 13.5 in. Height 27.2/33.4 mm 1.07/1.31 in. (front to rear) Weight (equipped with optical drive, flash drive, 2.4 kg with battery 5.29 lbs with battery and battery) Input power Operating voltage...
  • Page 34: System Board Major Chips

    System Board Major Chips Item Specification Core logic AMD Brazos platform Hudson-M3 Integrated Graphics Controller Atheros AR8151L USB 2.0 Hudson-M3 Super I/O controller Hudson-M3 Bluetooth Wireless Atheros HB125, Broadcom 4313, Realtek 8188CE-VL PCMCIA Audio codec Conexant 20584 Card reader AU6435-GDL eSata Processor Item...
  • Page 35: Cpu Fan True Value Table

    CPU Fan True Value Table Temperature (°C) Fan Speed (RPM) SPL Spec (dBA) Fan on = 40°C; Fan Off = 35°C 2400 Fan on = 50°C; Fan Off = 45°C 2600 Fan on = 62°C; Fan Off = 55°C 3000 Fan on = 74°C;...
  • Page 36: Video Interface

     non-shadow RAM support  uEFI  Keyboard Item Specification Type Acer TM4T_A11B keyboard Total number of keypads 86-US/87-UK/91-JP key Windows logo key Internal & external Plug USB keyboard to the USB port directly: Yes keyboard work simultaneously Features Phantom key auto detect ...
  • Page 37: Battery

    Battery Item Specification Vendor & Model name SANYO AS10D31 / SONY AS10D41 / Panasonic AS10D51 / Samsung AS10D61 / Simplo AS10D73, AS10D75 / LGC AS10D81 Battery Type Lithium-Ion Pack capacity 4400mAh Number of battery cell Package configuration 3S2P AC Adapter Item Specification Vendor...
  • Page 38: Hard Disk Drive (avl Components)

    Hard Disk Drive (AVL components) Item Specification Vendor & Hitachi Hitachi Model Name HTS545032A7E384 HTS545050A7E380 Seagate Seagate ST320LT012 ST500LT012 WD3200BPVT WD5000BPVT TOSHIBA TOSHIBA MQ01ABD032 MQ01ABD050 Capacity (GB) Bytes per sector 512 (logical) / 4096 (physical) Data heads 2, 2/1, 2, 2 4, 2, 3, 2 Drive Format Disks...
  • Page 39: Hard Disk Drive (avl Components) (continued)

    Hard Disk Drive (AVL components) (Continued) Item Specification Vendor & Hitachi Model Name HTS547575A9E384 Seagate ST9750423AS WD7500BPVT TOSHIBA MQ01ABD075 Capacity (GB) Bytes per sector Data heads Drive Format Disks Spindle speed 5400 (RPM) Performance Specifications Buffer size 8 Mbytes Interface SATA Fast data transfer rate...
  • Page 40: Dvd Super-multi Drive

    DVD Super-Multi Drive Item Specification Vendor & HLDS Panasonic UJ8C0 Model name GT51NLF Performance With CD With DVD With CD With DVD Specification Diskette Diskette Diskette Diskette Transfer rate Sustained: Sustained: Sustained: Sustained: (Mbytes/sec) Max 3.5 (24x) Max 11.08 (8x) Max 3.5 (24x) Max 10.54 (8x) Buffer Memory...
  • Page 41: Dvd Super-multi Drive (continued)

    DVD Super-Multi Drive (Continued) Item Specification Vendor & Pioneer PLDS DVR-TD11RS DS-8A8SH Model name Performance With CD With DVD With CD With DVD Specification Diskette Diskette Diskette Diskette Transfer rate Sustained: Sustained: Sustained: Sustained: (Mbytes/sec) Max 3.5 (24x) Max 10.54 (8x) - CD-ROM inside - DVD-ROM 1.41...
  • Page 42: Lcd 14.0

    LCD 14.0” Item Specification Vendor & Model name B140XW01 B140XTN01 Screen Diagonal (mm) 354.95 Active Area (mm) 309.40 x 173.95 Display resolution (pixels) 1366x3 (RGB) x 768 Pixel Pitch (mm) 0.2265 x 0.2265 Typical White Luminance 200 typ. (5 points average) 170 min.
  • Page 43: Lcd 14.0" (continued)

    LCD 14.0” (Continued) Item Specification Vendor & Model name Chimei Chimei N140BGE BT140GW01 Screen Diagonal (mm) 354.95 Active Area (mm) 309.40 x 173.95 Display resolution (pixels) 1366 horiz. x 768 vert. Pixel Pitch (mm) 0.2265 x 0.2265 Typical White Luminance 200 typ.
  • Page 44: Lcd 14.0" (continued)

    LCD 14.0” (Continued) Item Specification Vendor & Model name LP140WH4 Screen Diagonal (mm) 354.95 Active Area (mm) 309.40 x 173.95 Display resolution (pixels) 1366 horiz. x 768 vert. Pixel Pitch (mm) 0.2265 x 0.2265 Typical White Luminance 220 typ. (5 points average) (cd/m ) also called 185 min.
  • Page 45: Display Supported Resolution (lcd Supported Resolution)

    Display Supported Resolution (LCD Supported Resolution) Resolution 16 bits 32 bits Intel 800x600p / 60 Hz 16:9 1024x768p / 60 Hz 16:9 1280x600 / 60 Hz 16:9 1280x720 / 60 Hz 16:9 1280x768 / 60 Hz 16:9 1360X768 / 60 Hz 16:9 1366X768 / 60 Hz 16:9 Graphics Controller Item...
  • Page 46: Lan Interface

    LAN Interface Item Specification LAN chipset Atheros 8151L-B LAN connector type RJ45 LAN connector location RJ45 port at the left side Features Support 10/100/1000 Mbps Ethernet Controller  Support remote wake-up (including AMD Magic packet  and MS Wake-up frame) in both ACPI and APM Max payload size 128 bytes, read request size 4096 bytes ...
  • Page 47: Mini Card Wireless Networking Card

    Mini Card Wireless Networking Card Item Specification Vendor Atheros HB125 1x1 BGN Broadcom 4313 IPA 1x1 BGN RTL8188CE-VL 1x1 BGN Number supported 1 half Features 1 mini PCIE card slot (for WLAN or WWAN/WiMax) 3G Card (not available in this model) Item Specification Vendor...
  • Page 48: Audio Codec And Amplifier

    Audio Codec and Amplifier Item Specification Audio Controller Conexant 20584 Features 24-bit, 2 pairs of independent DACs and 3 pairs of independent ADCs  ProCoustic headphone driver delivers 50 mW into 32 ohm load with  no pop, eliminating the need for an external amplifier and DC-blocking capacitors Integrated 5 V to 3.3 V low-dropout voltage regulator for improved ...
  • Page 49: 1.3m Hd Camera

    1.3M HD Camera Item Specification Vendor & Model Liteon Sunin 11P2SF109 (LT_HN161_SP) HF1316-A821-HN01 (HD SY_HN161_AU) Sensor Type CMOS image sensor (Hynix, YACC6A1SBDBS YACC6A1S NeoPAC CSP) Feature Automatic Exposure Control (AE), Automatic While Balance (AWB)  and Automatic Gain Control (AGC) Pixel Resolution: 1280 x 1024 (HD) ...
  • Page 50: Usb Port

    USB Port Item Specification USB compliance level USB 2.0-compliant USB 3.0-compliant EHCI Number of USB port(s) Location right side left side Output Current 1.05A 2.0A HDMI Port Item Specification Compliance level HDMI 1.3a Data throughput Up to 16.7 million colors Number of HDMI port(s) Location 1 left side...
  • Page 51: Card Reader

    Card Reader Item Specification Chipset AU6435 Package LQFP 48P Maximum supported size Features 5-in-1 card reader controller, supporting: Secure Digital™ (SD) Card up to version 3.0, SDHC, SDXC,  Mini-SD, Micro-SD (T-Flash) MultiMediaCard™ (MMC) up to version 4.2, RS-MMC,  Mobile-MMC, MMC-micro and MMC-plus Memory Stick (MS, v1.43), Memory Stick PRO (MS-PRO ...
  • Page 52: System Dma Specification

    System DMA Specification Legacy Mode Power Management DMA0 Not applicable DMA1* Not applicable DMA2* Not applicable DMA3 Not applicable DMA4 Direct memory access controller DMA5* Available for Express Card DMA6 Not Assigned DMA7 Not Assigned *ExpressCard controller can use DMA 1, 2, or 5. 1-42 Hardware Specifications and Configurations...
  • Page 53: System Interrupt Specification

    System Interrupt Specification Hardware IRQ System Function IRQ00 High precision event timer IRQ01 Standard PS/2 Keyboard IRQ08 High precision event timer IRQ12 Synaptics PS/2 Port TouchPad IRQ13 Numeric data processor IRQ81 Microsoft ACPI-Compliant System IRQ82 Microsoft ACPI-Compliant System IRQ83 Microsoft ACPI-Compliant System IRQ84 Microsoft ACPI-Compliant System IRQ85...
  • Page 54 Hardware IRQ System Function IRQ109 Microsoft ACPI-Compliant System IRQ110 Microsoft ACPI-Compliant System IRQ111 Microsoft ACPI-Compliant System IRQ112 Microsoft ACPI-Compliant System IRQ113 Microsoft ACPI-Compliant System IRQ114 Microsoft ACPI-Compliant System IRQ115 Microsoft ACPI-Compliant System IRQ116 Microsoft ACPI-Compliant System IRQ117 Microsoft ACPI-Compliant System IRQ118 Microsoft ACPI-Compliant System IRQ119...
  • Page 55 Hardware IRQ System Function IRQ142 Microsoft ACPI-Compliant System IRQ143 Microsoft ACPI-Compliant System IRQ144 Microsoft ACPI-Compliant System IRQ145 Microsoft ACPI-Compliant System IRQ146 Microsoft ACPI-Compliant System IRQ147 Microsoft ACPI-Compliant System IRQ148 Microsoft ACPI-Compliant System IRQ149 Microsoft ACPI-Compliant System IRQ150 Microsoft ACPI-Compliant System IRQ151 Microsoft ACPI-Compliant System IRQ152...
  • Page 56 Hardware IRQ System Function IRQ175 Microsoft ACPI-Compliant System IRQ176 Microsoft ACPI-Compliant System IRQ177 Microsoft ACPI-Compliant System IRQ178 Microsoft ACPI-Compliant System IRQ179 Microsoft ACPI-Compliant System IRQ180 Microsoft ACPI-Compliant System IRQ181 Microsoft ACPI-Compliant System IRQ182 Microsoft ACPI-Compliant System IRQ183 Microsoft ACPI-Compliant System IRQ184 Microsoft ACPI-Compliant System IRQ185...
  • Page 57: System I/o Address Map

    System I/O Address Map I/O address (hex) System Function (shipping configuration) 0000 - 000F Direct memory access controller 0000 - 0CF7 PCI bus 0010 - 001F Motherboard resources 0020 - 0021 Programmable interrupt controller 002E - 002F Motherboard resources 0040 - 0043 System timer 0060 - 0060 Standard PS/2 Keyboard...
  • Page 58 I/O address (hex) System Function (shipping configuration) 0C6F - 0C6F Motherboard resources 0CD0 - 0CDB Motherboard resources 0D00 - FFFF PCI bus 2000 - 207F Atheros AR8151 PCI-E Gigabit Ethernet Controller (NDIS 6.20) 2000 - 2FFF PCI Express standard Root Port 3000 - 30FF AMD Radeon HD 7340 Graphics 3100 - 310F...
  • Page 59 CHAPTER System Utilities...
  • Page 60 BIOS Setup Utility........2-3 Navigating the BIOS Utility .
  • Page 61: Bios Setup Utility

    System Utilities BIOS Setup Utility This utility is a hardware configuration program built into a computer’s BIOS (Basic Input/Output System). The utility is pre-configured and optimized so most users do not need to run it. If Chapter 4, configuration problems occur, the setup utility may need to be run. Refer to Troubleshooting when a problem arises.
  • Page 62: Bios

    V1.03 VGA BIOS Version: ATI VGA VER015.013.000.000.000000 Serial Number: N9M0ZTW0012060F3E77600 Asset Tag Number: Product Name: E1-421 Manufacturer Name: Acer UUID: 09F11656916A4DE28AA5047D7B5021A9 Figure 2-1. BIOS Information Table 2-1 describes the parameters shown in Figure 2-1. Table 2-1. BIOS Information Parameter Description...
  • Page 63 Table 2-1. BIOS Information (Continued) Parameter Description System BIOS Version System BIOS version VGA BIOS Version VGA (video graphics array) firmware version of system Serial Number Serial number of unit Asset Tag Number Asset tag number of system Product Name Product name of the system Manufacturer Name Manufacturer of system...
  • Page 64: Main

    Main The Main tab allows the user to set system time and date, enable or disable boot option and enable or disable recovery. Item Specific Help System Time [20:30:24] This is the help for the hour System Date [03/14/2012] field. Valid range is from 0 to 23.
  • Page 65 Table 2-2. BIOS Main (Continued) Parameter Description Format/Option D2D Recovery Option to use D2D Recovery function Option: Enabled or Disabled Wake on LAN Option to use Wake-on-LAN feature Option: Enabled or Disabled SATA Mode Option to set SATA controller mode Option: AHCI or IDE System Utilities...
  • Page 66: Security

    Security The Security tab shows parameters that safeguard and protect the computer from unauthorized use. Item Specific Help Supervisor Password Is: Clear Install or Change the password User Password Is: Clear and the length of password HDD Password Is: Clear must be greater or equal one word.
  • Page 67: Setting A Password

    Table 2-3. BIOS Security (Continued) Parameter Description Option Password on Boot Shows if password is required during system Disabled or boot Enabled CAUTION: If Password-on-Boot authentication is enabled, the BIOS password can only be cleared by initiating the Crisis Disk Recovery Crisis Disk Recovery procedure.
  • Page 68: Removing A Password

    Removing a Password Perform the following: Enter 1. Use the ↑ and ↓ keys to highlight Set Supervisor Password and press . The Set Supervisor Password dialog box appears: Figure 2-5. Set Supervisor Password Enter 2. Type current password in Enter Current Password field and press Enter 3.
  • Page 69 Enter The password setting is complete after the user presses If the password entered does not match the current password, the screen shows the Setup Warning dialog. (Figure 2-8) Figure 2-8. Setup Warning: Invalid Password If new password and confirm new password strings do not match, the Setup Warning dialog appears (Figure 2-9).
  • Page 70: Boot

    Boot The Boot tab allows changes to the order of boot devices used to load the operating system. Bootable devices include the: USB diskette drives  Onboard hard disk drive  DVD drive in the module bay  Use ↑ and ↓ keys to select a device and press to change the value.
  • Page 71: Exit

    Exit BIOS Setup Utility The Exit tab allows users to save or discard changes and quit the Item Specific Help Exit Saving Changes Exit System Setup and save Exit Discarding Changes your changes. Load Setup Defaults Discard Changes Save Changes Figure 2-11.
  • Page 72: Bios Flash Utilities

    BIOS Flash Utilities BIOS Flash memory updates are required for the following conditions: New versions of system programs  New features or options  Restore a BIOS when it becomes corrupted.  Use the Flash utility to update the system BIOS Flash ROM. NOTE: NOTE: If a Crisis Recovery Disc is not available, create one before Flash utility is used.
  • Page 73: Dos Flash Utility

    DOS Flash Utility DOS Flash Utility Perform the following to use the 1. Press during boot to enter Setup Menu. 2. Select Boot Menu to modify boot priority order. Example: If using USB HDD to Update BIOS, move USB HDD to position 1. Item Specific Help Boot priority order: Use <↑>...
  • Page 74 Figure 2-13. DOS Flash Process 7. Flash is complete when the message, Flash Programming Complete is shown. System will restart automatically when finished. NOTE: NOTE: If AC power is not connected, the following message is shown (Figure 2-14). Plug in the AC power to continue. Figure 2-14.
  • Page 75: Winflash Utility

    WinFlash Utility WinFlash Utility Perform the following to use the ZQZ102W.EXE 1. Copy the WinFlash executable to desktop. ZQZ102W.EXE 2. Double-click the to start the flash process. 3. Click to begin update. A progress screen is shown as Figure 2-15. 4.
  • Page 76: Clearing Bios Passwords

    Clearing BIOS Passwords CAUTION: If Password-on-Boot authentication is enabled, the BIOS password can only be cleared by initiating the Crisis Disk Recovery procedure or flashing the Crisis Disk Recovery BIOS. See This section provides details about removing Insyde HDD/BIOS passwords. Clear the BIOS Password as follows: NOTE: NOTE:...
  • Page 77: Removing Insyde Bios Passwords

    The BIOS password can only be removed by software utility. To reset the BIOS password, perform the following: Power 1. Press button. 2. Press key before Acer logo disappears (Figure 2-18). Figure 2-18. Keyboard Key Location Enter 3. Select Boot Option item ‘ USB HDD’ as hightlighted in...
  • Page 78 CAUTION: If BIOS Security menu item Password on Boot is set to Enabled, the BIOS password can only be cleared by the Crisis Disk Recovery procedure. (The default parameter of Password on Boot is set to Disabled.) If wrong Supervisor Password is entered three times, the message System will halt! is displayed on screen (Figure 2-20).
  • Page 79: Removing Insyde Hdd Password

    Removing Insyde HDD Password Clear the BIOS Password as follows: To reset the BIOS password, perform the following: 1. When the user keys in the wrong password three times, the system reports the error code: Figure 2-22. Unlock Password Prompt 2.
  • Page 80: Miscellaneous Tools

    Miscellaneous Tools Using DMITools The DMI (Desktop Management Interface) Tool copies BIOS information to EEPROM (Electrically Erasable Programmable Read-Only Memory). Used in the DMI pool for hardware management. When the BIOS shows Verifying DMI pool data, it is checking that the table correlates with the hardware before sending information to the operating system (Windows, etc.).
  • Page 81 5. Press 1 to modify the asset tag key. Figure 2-26. Asset Tag Menu Item 6. Press 2 to modify the product name, then press 2 again to modify EEPROM spec. version. Figure 2-27. Product Name Menu Item System Utilities 2-23...
  • Page 82 7. Press 3 to modify serial number key. Figure 2-28. Serial Number Menu Item 8. Press 4 to modify the 1394 GUID number key. Figure 2-29. 1394 GUID Number Menu Item 9. Press 0 to exit. 2-24 System Utilities...
  • Page 83 VEEPROM 10. At the command prompt, type to write any changes in the data to the EEPROM. Figure 2-30. VEEPROM Command Prompt NOTE: NOTE: When using any of the write options, restart the system to make the new DMI data effective. System Utilities 2-25...
  • Page 84: Using Uuidtools

    Using UUIDTools The UUID (Universally Unique Identifier) Tool copies BIOS information to EEPROM (Electrically Erasable Programmable Read-Only Memory). Used in the DMI pool data for hardware management. UUID To use to update the DMI Pool, perform the following: ZQZ.zip 1. Unzip UUID package tool, , to a bootable USB Flash Disk.
  • Page 85: Using The Lan Mac Eeprom Utility

    ……… Current MAC ID of ESN EEPROM : 00269E230844 Compare ACER & OEM S/N of ESN EEPROM : PASS 4. Flash is completed when the message, Compare ACER & OEM S/N of ESN EEPROM: PASS, is shown. VEEP_795.EXE 5. At the command prompt, run to write any changes in the data to the EEPROM.
  • Page 86: Crisis Disk Recovery

    Crisis Disk Recovery 1. Plug in the USB flash disk. Fast Format Start Next 2. Select the option and click . Then click Format Exit 3. Click and then to complete the operation. ZQZBIOS.FD 4. Copy the file to the USB flash disk root directory. NOTE: NOTE: Do not place any other *.fd files to the USB flash disk root directory.
  • Page 87 CHAPTER Machine Maintenance Procedures...
  • Page 88 Introduction ......... 3-5 General Information .
  • Page 89: Replacing The Wlan (wireless Local Area Network)

    Replacing the LCD (Liquid Crystal Display) Module ..3-55 Replacing the Thermal Module ......3-57 Replacing the RTC battery .
  • Page 91: Introduction

    Machine Maintenance Procedures Introduction This chapter contains general information about the computer, a list of tools needed to do the required maintenance and step by step procedures on how to remove and install components from the computer. General Information The product previews seen in the following procedures may not represent the final product color or configuration.
  • Page 92: Pre-disassembly Instructions

    Pre-disassembly Instructions Do the following prior to starting any maintenance procedures: 1. Remove power (A) from the system and peripherals (Figure 3-1). 2. Remove all cables from system. Figure 3-1. AC Adapter Outlet 3. Place the system on a stable work surface. Machine Maintenance Procedures...
  • Page 93: Disassembly Process

    For example, when removing the mainboard, remove first the keyboard, and the LCD module then disassemble the inside assembly frame in that order. Table 3-1. Main Screw List Size Quantity Acer Part No. M3.0*3.5 (NI) 86.WFB07.001 M2.5*6 86.A08V7.004 M2.5*4 86.A08V7.014...
  • Page 94: External Module Disassembly Process

    Module WLAN DIMM Module Module Module Figure 3-2. External Module Disassembly Flowchart Table 3-2. Screw List Step Size Quantity Acer Part No. ODD Module Removal M2.5*6 86.A08V7.004 ODD Bracket Removal M2*3 86.SA107.001 Base Door Removal M2.5*6 86.A08V7.004 WLAN Module Removal M2*3 86.SA107.001...
  • Page 95: Dummy Card Removal

    Dummy Card Removal 1. Push dummy card (A) in to release it from the spring latch (Figure 3-3). 2. Remove dummy card (A) (Figure 3-3). Figure 3-3. Dummy Card Machine Maintenance Procedures...
  • Page 96: Battery Pack Removal

    Battery Pack Removal 1. Place computer on flat surface, battery side is up. 2. Use the screwdriver to push and hold the battery release latch (A) to unlock position (Figure 3-4). The battery pack will automatically realease from the battery bay. Figure 3-4.
  • Page 97: Odd (optical Disk Drive) Module Removal

    ODD (Optical Disk Drive) Module Removal Prerequisite: Battery Pack Removal 1. Remove one (1) screw (A) securing the ODD module in place (Figure 3-6). 2. Grasp the ODD bezel (B) to remove ODD module from ODD bay (Figure 3-6). Figure 3-6. ODD Module 3.
  • Page 98 Size Quantity Screw Type M2.5*6 M2.0*3.0 3-12 Machine Maintenance Procedures...
  • Page 99: Keyboard Removal

    Keyboard Removal Prerequisite: Battery Pack Removal 1. Press downward on the five (5) locking latches until the keyboard disengages and separates from the system (Figure 3-8). Figure 3-8. Keyboard Latches 2. Turn the keyboard over so that the keyboard (C) is face down on the palm rest (Figure 3-9).
  • Page 100: Base Door Removal

    Base Door Removal Prerequisite: Battery Pack Removal 1. Remove four (4) screws securing the base door in place (Figure 3-10). Figure 3-10. Base Door 2. Slide the base door (A) toward the front of the system and lift away from the system (Figure 3-10).
  • Page 101: Wlan (wireless Local Area Network) Module Removal

    WLAN (Wireless Local Area Network) Module Removal Prerequisite: Base Door Removal 1. Find WLAN module (B) on the base assembly. Refer to Figure 3-11. Figure 3-11. Component Location 2. Disconnect WLAN antenna (C) connected to WLAN card (Figure 3-12). 3. Remove one (1) screw (A) securing the WLAN module in place (Figure 3-12).
  • Page 102 4. Remove WLAN module from mainboard connector (D) (Figure 3-13). Figure 3-13. WLAN Module Size Quantity Screw Type M2.0*3.0 3-16 Machine Maintenance Procedures...
  • Page 103: Dimm (dual In-line Memory Module) Module Removal

    DIMM (Dual In-line Memory Module) Module Removal Prerequisite: Base Door Removal 1. Find DIMM (C) on the base assembly (Figure 3-11). 2. Push DIMM clips (A) outwards (Figure 3-14). 3. Remove DIMM from mainboard connector (B) (Figure 3-14). Figure 3-14. DIMM Modules 4.
  • Page 104: Hdd (hard Disk Drive) Module Removal

    HDD (Hard Disk Drive) Module Removal Prerequisite: Base Door Removal 1. Find HDD module (A) on the base assembly as shown in Figure 3-11. 2. Dicsonnect HDD cable from the mainboard connector (D) (Figure 3-15). 3. Pull the tab (B) to release HDD module from mainboard connector (C). Refer to Figure 3-15.
  • Page 105 6. Remove HDD bracket (G) from HDD (Figure 3-17). Figure 3-17. HDD Bracket Size Quantity Screw Type M3.0*3.5 Ni Machine Maintenance Procedures 3-19...
  • Page 106: Main Unit Disassembly Process

    IO Board Mainboard Thermal Speaker Module Battery Module Support DC-in Jack Bracket Table 3-3. Screw List Step Size Quantity Acer Part No. Upper Case Removal M2.5*6 86.A08V7.004 M2*3 86.SA107.001 IO Board Removal M2.5*4 86.A08V7.014 Mainboard Removal M2.5*4 86.A08V7.014 Speaker Removal M2*2 86.W4107.002...
  • Page 107: Upper Case Removal

    Upper Case Removal Prerequisite: Keyboard Removal Base Door Removal 1. Remove eighteen (18) screws from the base assembly (Figure 3-18). Figure 3-18. Upper Case Screw Location 2. Disconnect touchpad FPC (A) from mainboard connector (B) (Figure 3-19). 3. Remove two (2) screws (C) securing the upper case in place (Figure 3-19).
  • Page 108 4. Lift up the upper case by starting from the top edge of the upper case. Refer to Figure 3-20. 5. Release the tabs on the bottom edge of the upper case. 6. Grasp and remove the upper case from the system. Figure 3-20.
  • Page 109: Io Board Removal

    IO Board Removal Prerequisite: Upper Case Removal 1. Find IO Board (B) on the base assembly. Refer to Figure 3-21. Figure 3-21. Component Location 2. Disconnect IO board FPC (A) from IO board connector (D) (Figure 3-22). 3. Remove one (1) screw (C) securing the IO board in place (Figure 3-22).
  • Page 110 Size Quantity Screw Type M2.5*4 3-24 Machine Maintenance Procedures...
  • Page 111: Mainboard Removal

    Mainboard Removal Prerequisite: Upper Case Removal 1. Find Mainboard (A) on the base assembly as shown in Figure 3-21. 2. Disconnect the speaker cable from mainboard connector (B) (Figure 3-23). Figure 3-23. Mainboard Backside 3. Disconnect LVDS cable from mainboard connector (D) (Figure 3-24).
  • Page 112 7. Remove the Mainboard by gently lifting it from the base assembly (Figure 3-25). Figure 3-25. Mainboard Removal CAUTION: Make sure all cables are moved away from the device to avoid damage during removal. Figure 3-26. Mainboard 3-26 Machine Maintenance Procedures...
  • Page 113 IMPORTANT: Circuit boards >10 cm² have been highlighted with a yellow rectangle as shown in Figure 3-26. Remove the circuit board and follow local regulations for disposal. Size Quantity Screw Type M2.5*4 Machine Maintenance Procedures 3-27...
  • Page 114: Speaker Module Removal

    Speaker Module Removal Prerequisite: Mainboard Removal 1. Find Speaker Module (A) on the base assembly as shown on Figure 3-27. 2. Remove four (4) screws (B) securing the speaker module in place (Figure 3-27). Figure 3-27. Speaker Module 3. Lift up the Right Speaker upwards from the base assembly as shown in Figure 3-28.
  • Page 115 Size Quantity Screw Type M2*2 Machine Maintenance Procedures 3-29...
  • Page 116: Rtc Battery Removal

    RTC battery Removal Prerequisite: Mainboard Removal 1. Find the RTC battery (A) on the mainboard. Refer to Figure 3-29. Figure 3-29. RTC battery & Thermal Module Location 2. Using plastic tweezers, push the RTC battery through the gap in the mainboard connector (B) to release the battery.
  • Page 117 IMPORTANT: Follow local regulations for battery (Figure 3-30) disposal. Machine Maintenance Procedures 3-31...
  • Page 118: Thermal Module Removal

    Thermal Module Removal Prerequisite: Mainboard Removal 1. Find the thermal module (B) on the mainboard. Refer to Figure 3-29. 2. Disconnect the thermal fan cable from mainboard connector (C) (Figure 3-31). 3. Loosen four (4) captive screws (A) in numerical order from one (1) to four (4). Refer to Figure 3-31.
  • Page 119: Lcd (liquid Crystal Display) Module Removal

    LCD (Liquid Crystal Display) Module Removal Prerequisite: Mainboard Removal 1. Peel the left end of the tape (C) securing the antenna on the base assembly and remove the antenna from the cable guides (Figure 3-32). 2. Remove three (3) screws (A) from LCD hinges (Figure 3-32).
  • Page 120 CAUTION: Make sure all cables and antennas are moved away from the device to avoid damage during removal. Size Quantity Screw Type M2.5*6 3-34 Machine Maintenance Procedures...
  • Page 121: Dc-in Jack Removal

    DC-in Jack Removal Prerequisite: LCD (Liquid Crystal Display) Module Removal 1. Find DC-in Jack Module (A) on the base assembly. Refer to Figure 3-34. 2. Remove DC-in Jack Module (A) from the base assembly. Figure 3-34. DC-in Jack Module Machine Maintenance Procedures 3-35...
  • Page 122: Support Bracket Removal

    Support Bracket Removal Prerequisite: LCD (Liquid Crystal Display) Module Removal 1. Find Support Brackets (B) on the base assembly. Refer to Figure 3-35. 2. Remove four (4) screws securing the support brackets in place (Figure 3-35). 3. Remove the support brackets from the base assembly. Figure 3-35.
  • Page 123: Lcd Module Disassembly Process

    LCD Module Disassembly Flowchart Module Bezel Camera Panel LVDS Bracket Cable Table 3-4. Screw List Step Size Quantity Acer Part No. LCD Bezel Removal M2.5*4 86.A08V7.014 LCD Panel Removal M2.5*4 86.A08V7.014 LCD Bracket Removal M2*3 86.SA107.001 Machine Maintenance Procedures 3-37...
  • Page 124: Lcd Bezel Removal

    LCD Bezel Removal Prerequisite: LCD (Liquid Crystal Display) Module Removal 1. Remove two (2) screw mylar (A) from the LCD bezel (Figure 3-36). Figure 3-36. LCD Bezel Screw Mylar 2. Remove two (2) screws (B) securing the LCD bezel in place (Figure 3-37).
  • Page 125 3. Lift the top of the bezel up by releasing it from the latches (Figure 3-38). Figure 3-38. LCD Bezel 4. Continue along the sides of the bezel until all the latches have been released (Figure 3-39). Figure 3-39. LCD Bezel 5.
  • Page 126 Size Quantity Screw Type M2.5*4 3-40 Machine Maintenance Procedures...
  • Page 127: Camera Module Removal

    Camera Module Removal Prerequisite: LCD Bezel Removal 1. Find the camera module (A) on the LCD cover (Figure 3-40). Figure 3-40. Camera Module Location 2. Disconnect the camera cable (B) from connector (C) (Figure 3-41). NOTE: NOTE: Use care not to damage the cable. Figure 3-41.
  • Page 128: Lcd Panel Removal

    LCD Panel Removal Prerequisite: Camera Module Removal 1. Remove the microphone (B) from its compartment on the LCD cover (Figure 3-42). 2. Remove the six (6) screws (A) from the LCD panel (Figure 3-42). Figure 3-42. LCD Panel 3. Lift the LCD panel (C) from LCD cover (Figure 3-42).
  • Page 129: Lcd Bracket Removal

    LCD Bracket Removal Prerequisite: LCD Panel Removal 1. Remove the four (4) screws (A) (Figure 3-43). Figure 3-43. LCD Bracket 2. Remove LCD bracket from the LCD panel. Size Quantity Screw Type M2*3 Machine Maintenance Procedures 3-43...
  • Page 130: Lvds And Camera Cable Removal

    LVDS and Camera Cable Removal Prerequisite: LCD Panel Removal 1. Remove LVDS and camera cable (A) from the adhesive on the rear of the LCD panel (Figure 3-44). Figure 3-44. LVDS and Camera Cable 2. Remove the clear mylar tape (B) securing the camera cable to the LCD panel (Figure 3-45).
  • Page 131 3. Remove the yellow tape (C) securing the LVDS cable to the LCD panel connector (Figure 3-46). Figure 3-46. LVDS Cable 4. Starting from the top, remove the clear mylar tape (D) and disconnect the LVDS cable from LCD panel connector (E) (Figure 3-47).
  • Page 132: Lcd Reassembly Process

    LCD Reassembly Process Replacing the LVDS and Camera Cable 1. Place LVDS and camera cable (A) on the rear of the LCD panel (Figure 3-48 Figure 3-48. LVDS and Camera Cable 2. Connect the LVDS cable to the LCD panel connector (E) and secure the clear mylar tape (D) (Figure 3-49).
  • Page 133 3. Adhere the yellow tape (C) to secure the LVDS cable in place (Figure 3-50). Figure 3-50. LVDS Cable 4. Adhere the clear mylar tape (B) to secure the camera cable in place (Figure 3-51). Figure 3-51. Camera Cable 5. Replace the adhesives to secure the LVDS and camera cable on the rear of the LCD panel in place.
  • Page 134: Replacing The Lcd Bracket

    Replacing the LCD Bracket 1. Place LCD bracket on the LCD panel (Figure 3-52). Figure 3-52. LCD Bracket 2. Install and secure four (4) screws (A) to the LCD bracket (Figure 3-52). Size Quantity Screw Type M2*3 3-48 Machine Maintenance Procedures...
  • Page 135: Replacing The Lcd Panel

    Replacing the LCD Panel 1. Place LCD panel (C) on the LCD cover (Figure 3-53). Figure 3-53. LCD Panel 2. Install and secure six (6) screws (A) to the LCD panel on the LCD cover (Figure 3-53). 3. Place the microphone (B) back to its compartment on the LCD cover (Figure 3-53).
  • Page 136: Replacing The Camera Module

    Replacing the Camera Module 1. Connect the camera cable (B) to connector (C) (Figure 3-54). NOTE: NOTE: Use care not to damage the cable. Figure 3-54. Camera Cable 2. Place the camera module (A) on the LCD cover and secure it in place with adhesives (Figure 3-55).
  • Page 137: Replacing The Lcd Bezel

    Replacing the LCD Bezel 1. Place LCD bezel on the LCD module (Figure 3-56). Figure 3-56. LCD Bezel 2. Press along the edges of the LCD bezel to secure the latches to the LCD module (Figure 3-57). Figure 3-57. LCD Bezel Machine Maintenance Procedures 3-51...
  • Page 138 3. Install and secure two (2) screws (B) to the LCD bezel (Figure 3-58). Figure 3-58. LCD Bezel Screw 4. Attach and secure two (2) screw mylar (A) to the LCD bezel (Figure 3-59). Figure 3-59. LCD Bezel Screw Mylar Size Quantity Screw Type...
  • Page 139: Main Unit Reassembly Process

    Main Unit Reassembly Process Replacing the Support Bracket 1. Place the support brackets (B) on the base assembly (Figure 3-60). 2. Install and secure four (4) screws (A) to the support brackets (Figure 3-60). Figure 3-60. Support Brackets Size Quantity Screw Type M2.5*4 Machine Maintenance Procedures...
  • Page 140: Replacing The Dc-in Jack

    Replacing the DC-in Jack 1. Place DC-in Jack Module (A) on the base assembly (Figure 3-61). 2. Secure DC-in cable to the cable guide on the base assembly (Figure 3-61). Figure 3-61. DC-in Jack Module 3-54 Machine Maintenance Procedures...
  • Page 141: Replacing The Lcd (liquid Crystal Display) Module

    Replacing the LCD (Liquid Crystal Display) Module 1. Align the LCD hinges with the hinge guides on the Base Assembly. The LVDS cable and the antenna must be placed above the LCD hinges (Figure 3-62). Figure 3-62. Replacing the LCD Module CAUTION: Make sure all cables and antennas are moved away from the device to avoid damage during installation.
  • Page 142 3. Secure the antenna (B) to the cable guides and secure it with the tape (C) (Figure 3-63). Size Quantity Screw Type M2.5*6 3-56 Machine Maintenance Procedures...
  • Page 143: Replacing The Thermal Module

    Replacing the Thermal Module IMPORTANT: Apply approved thermal grease and ensure all heat pads are in position before replacing module. CAUTION: Use caution when applying thermal grease. Thermal grease may cause damage to the mainboard. The following thermal grease types are approved for use: Silmore GP50 ...
  • Page 144 4. Tighten four (4) captive screws (A) in numerical order from one (1) to four (4) to mainboard (Figure 3-64). Ensure the thermal module is properly aligned and seated. 5. Connect the thermal fan cable to mainboard connector (C) (Figure 3-64).
  • Page 145: Replacing The Rtc Battery

    Replacing the RTC battery 1. Place the RTC battery (A) into the mainboard connector (B) and press downward to secure it in place (Figure 3-65). Figure 3-65. RTC battery Machine Maintenance Procedures 3-59...
  • Page 146: Replacing The Speaker Module

    Replacing the Speaker Module 1. Place the speakers (D) on the base assembly (Figure 3-66). Figure 3-66. Speaker Cable 2. Install and secure four (4) screws (B) to the base assembly (Figure 3-67). Figure 3-67. Speaker Module 3. Secure the speaker cable (C) to the cable guides from left to right (Figure 3-67).
  • Page 147: Replacing The Mainboard

    Replacing the Mainboard 1. Place the mainboard onto the base assembly (Figure 3-68). Figure 3-68. Mainboard Removal 2. Install and secure two (2) screws (C) to mainboard (Figure 3-69). Figure 3-69. Mainboard Frontside 3. Connect IO Board FPC to mainboard connector (F) (Figure 3-69).
  • Page 148 6. Connect the speaker cable to mainboard connector (B) on the backside of the mainboard (Figure 3-70). Figure 3-70. Mainboard Backside Size Quantity Screw Type M2.5*4 3-62 Machine Maintenance Procedures...
  • Page 149: Replacing The Io Board

    Replacing the IO Board 1. Place IO Board (D) on the base assembly (Figure 3-71). Figure 3-71. Component Location 2. Install and secure one (1) screw (C) to the IO board (Figure 3-72). Figure 3-72. IO Board 3. Connect IO board FPC (A) to IO board connector (B) (Figure 3-72).
  • Page 150 Size Quantity Screw Type M2.5*4 3-64 Machine Maintenance Procedures...
  • Page 151: Replacing The Upper Case

    Replacing the Upper Case 1. Place the upper case on the base assembly and align it properly to the edge of the system (Figure 3-73). Figure 3-73. Replacing the Upper Case 2. Install and secure two (2) screws (C) to the upper case (Figure 3-74).
  • Page 152 4. Install and secure eighteen (18) screws to the base assembly (Figure 3-75). Figure 3-75. Upper Case Screw Location Size Quantity Screw Type M2.5*6 Call out Green M2*3 Call out M2.5*6 3-66 Machine Maintenance Procedures...
  • Page 153: External Module Reassembly Process

    External Module Reassembly Process Replacing the HDD (Hard Disk Drive) Module 1. Place HDD brackets (G) onto HDD (Figure 3-76). Figure 3-76. HDD Bracket 2. Install and secure four (4) screws (F) to HDD brackets (G) (Figure 3-77). Figure 3-77. HDD Module 3.
  • Page 154 4. Place HDD module onto the base assembly and connect HDD module to mainboard connector (C) (Figure 3-78). Figure 3-78. HDD Module 5. Connect HDD cable to mainboard connector (D) (Figure 3-78). Size Quantity Screw Type M3.0*3.5 Ni 3-68 Machine Maintenance Procedures...
  • Page 155: Replacing The Dimm (dual In-line Memory Module) Module3-69

    Replacing the DIMM (Dual In-line Memory Module) Module 1. Insert DIMM into mainboard connector (B) (Figure 3-79). 2. Push down on DIMM until module clips (A) lock in position (Figure 3-79). Figure 3-79. DIMM Modules 3. Repeat steps 1 and 2 for remaining modules. Machine Maintenance Procedures 3-69...
  • Page 156: Replacing The Wlan (wireless Local Area Network) Module

    Replacing the WLAN (Wireless Local Area Network) Module 1. Place WLAN module into mainboard connector (D) (Figure 3-80). Figure 3-80. WLAN Module 2. Install and secure one (1) screw (A) to the WLAN module (Figure 3-81). Figure 3-81. WLAN Module 3.
  • Page 157: Replacing The Base Door

    Replacing the Base Door 1. Slide the base door (A) downwards and towards the battery slot (Figure 3-82). Figure 3-82. Replacing the Base Door 2. Install and secure four (4) screws to the base door (Figure 3-83). Figure 3-83. Base Door Size Quantity Screw Type...
  • Page 158: Replacing The Keyboard

    Replacing the Keyboard 1. Place the keyboard (C) face down on the palm rest (Figure 3-84). Figure 3-84. Keyboard FPC 2. Connect keyboard FPC (A) to mainboard connector (B) (Figure 3-84). 3. Turn the keyboard over and align the keyboard tabs with the indentations in the upper cover (Figure 3-85).
  • Page 159 4. Press down to secure the latches on the system (Figure 3-86). Figure 3-86. Keyboard Latches Machine Maintenance Procedures 3-73...
  • Page 160: Replacing The Odd (optical Disk Drive) Module

    Replacing the ODD (Optical Disk Drive) Module 1. Install ODD bezel (B) on ODD module (Figure 3-87). Figure 3-87. ODD Bracket 2. Install ODD bracket (D) on ODD module (Figure 3-87). 3. Install and secure two (2) screws (C) to secure the bracket (D) to the back of ODD (Figure 3-87).
  • Page 161 Size Quantity Screw Type M2.5*6 M2.0*3.0 Machine Maintenance Procedures 3-75...
  • Page 162: Replacing The Battery Pack

    Replacing the Battery Pack 1. Silde the battery pack (B) back into the battery bay (Figure 3-89). Figure 3-89. Battery 2. The battery release latch (A) will automatically click back to the locked position. 3-76 Machine Maintenance Procedures...
  • Page 163: Replacing The Dummy Card

    Replacing the Dummy Card 1. Insert dummy card (A) (Figure 3-90). 2. Push card until spring latch locks. Figure 3-90. Dummy Card Machine Maintenance Procedures 3-77...
  • Page 164 3-78 Machine Maintenance Procedures...
  • Page 165 CHAPTER Troubleshooting...
  • Page 166 Introduction ......... 4-3 General Information .
  • Page 167: Introduction

    NOTE: NOTE: The diagnostic tests are intended for Acer products only. Non-Acer products, prototype cards, or modified options can give false errors and invalid system responses. 1. Obtain as much detailed information as possible about the problem.
  • Page 168: Power On Issues

    Power On Issues If the system does not power on, perform the following: Figure 4-1. Power On Issue Computer Shuts Down Intermittently If the system powers off at intervals, perform the following. 1. Makes sure the power cable is properly connected to the computer and the electrical outlet.
  • Page 169: No Display Issues

    No Display Issues If the Display does not work, perform the following: START LCD module Replace LCD panel/ Go to Power LCD cable Power On? On Issue Ext. DDRRAM Connect module well it well connected? Replace Ext. DDRRAM Ext. DDR RAM module OK? module Replace...
  • Page 170: Abnormal Video

    Fn+F5 display and the external display is by pressing LCD Picture Failure 6. If the POST or video appears on the external display only, refer to 7. Disconnect power and all external devices including port replicators or docking stations. Remove any memory cards and CD/DVD discs. 8.
  • Page 171: Lcd Picture Failure

    LCD Picture Failure If the LCD fails, perform the following: Figure 4-3. LCD Failure Troubleshooting...
  • Page 172: Internal Keyboard Failure

    Internal Keyboard Failure If the Keyboard fails, perform the following: START Keyboard FPC Connect well connected? it well Replace Keyboard OK? keyboard Replace M/B Figure 4-4. Keyboard Failure Troubleshooting...
  • Page 173: Touchpad Failure

    Touchpad Failure If the Touchpad fails, perform the following: Start Re-assemble the Check M/B T/P FFC T/P FFC to M/B Swap/Reassemble Check the T/P board or TouchPad T/P FFC Swap M/B Figure 4-5. Touchpad Failure Troubleshooting...
  • Page 174: Internal Speaker Failure

    Internal Speaker Failure If internal Speakers fail, perform the following: Figure 4-6. Internal Speaker Failure Sound Problems Perform the following, one at a time. 1. Boot the computer. Start Control Panel System and Maintenance System Device 2. Navigate to Manager .
  • Page 175 Start Control Panel Hardware and Sound Sound 6. Navigate to . Confirm that Speakers are selected as the default audio device (green check mark). NOTE: NOTE: If Speakers does not show, right-click on the Playback tab and select Show Disabled Devices (clear by default). Configure 7.
  • Page 176: Internal Microphone Failure

    Internal Microphone Failure If internal Microphones fail, perform the following: Figure 4-7. Microphone Failure Start Control Panel Hardware 1. Check that the microphone is enabled. Navigate to and Sound Sound and select the Recording tab. 2. Right click on the Recording tab and select Show Disabled Devices (clear by default).
  • Page 177: Usb Failure

    USB Failure If the USB on the right side fails, perform the following: Start Re-assemble the Check USB/B to USB/B cable to M/B M/B cable Swap USB/B and Check USB/B USB cable Swap M/B Figure 4-8. USB Failure Troubleshooting 4-13...
  • Page 178: Other Functions Failure

    Other Functions Failure 1. Check if drives are functioning correctly. 2. Check if external modules are functioning correctly. 3. Change mainboard to check if current one is defective. 4-14 Troubleshooting...
  • Page 179: Intermittent Problems

    (Refer to 1. Remove power from the computer. 2. Visually check components for damage. If any problems are found, replace the FRU. 3. Remove or disconnect all of the following devices: Non-Acer devices  Printer, mouse, and other external devices ...
  • Page 180: Post Codes

    Post Codes The following are the InsydeH2O™ Functionality POST code tables. The components of the POST code table includes: SEC phase, PEI phase, DXE phase, BDS phase, CSM functions, S3 functions and ACPI functions. Table 4-2. POST Code Range Phase POST Code Range 0x01 - 0x0F 0x70 - 0x9F...
  • Page 181 Table 4-3. (Continued)SEC Phase POST Code Table Functionality Name (Include\ Post Phase Description PostCode.h) Code SEC_GO_TO_PEICORE Enter Boot Firmware Volume * 3rd party relate functions – Platform dependence. Table 4-4. PEI Phase POST Code Table Functionality Name (Include\ Post Phase Description PostCode.h) Code...
  • Page 182 Table 4-4. (Continued)PEI Phase POST Code Table Functionality Name (Include\ Post Phase Description PostCode.h) Code PEI_RECOVERY_START_FLASH Start Flash BIOS with Recovery image PEI_ENTER_DXEIPL Loading BIOS image to RAM PEI_FINDING_DXE_CORE Loading DXE core PEI_GO_TO_DXE_CORE Enter DXE core * 3rd party relate functions – Platform dependence. Table 4-5.
  • Page 183 Table 4-5. (Continued)DXE Phase POST Code Table Functionality Name (Include\ Post Phase Description PostCode.h) Code DXE_SMM_CONTROLER_INIT* Setup SMM Control service DXE_LEGACY_INTERRUPT* Setup Legacy Interrupt service DXE_RELOCATE_SMBASE Relocate SMM BASE DXE_FIRST_SMI SMI test DXE_VTD_INIT* VTD Initial DXE_BEFORE_CSM16_INIT Legacy BIOS Initialization DXE_AFTER_CSM16_INIT Legacy interrupt function Initialization DXE_LOAD_ACPI_TABLE...
  • Page 184 Table 4-6. (Continued)BDS Phase POST Code Table Functionality Name (Include\ Post Phase Description PostCode.h) Code BDS_CONNECT_USB_HC USB host controller initialization BDS_CONNECT_USB_BUS USB BUS driver initialization BDS_CONNECT_USB_DEVICE USB device driver initialization BDS_NO_CONSOLE_ACTION Console device initial fail BDS_DISPLAY_LOGO_SYSTEM_INFO Display logo or system information BDS_START_IDE_CONTROLLER IDE controller initialization...
  • Page 185 Table 4-6. (Continued)BDS Phase POST Code Table Functionality Name (Include\ Post Phase Description PostCode.h) Code BDS_ENTER_LEGACY_16_BOOT Ready to Boot Legacy OS. BDS_RECOVERY_START_FLASH Fast Recovery Start Flash. BDS_START_SDHC_BUS SDHC device initial. BDS_CONNECT_ATA_LEGACY Ata Legacy device initial. BDS_CONNECT_SD_LEGACY SD Legacy device initial. * 3rd party relate functions –...
  • Page 186 Table 4-8. (Continued)S3 Functions POST Code Table Functionality Name (Include\ Post Phase Description PostCode.h) Code S3_BEFORE_MP_INIT Multi-processor initial during S3 resume S3_BEFORE_RESTORE_ACPI_CALLBACK Start to restore system configuration in SMM S3_AFTER_RESTORE_ACPI_CALLBACK Restore system configuration in SMM complete S3_GO_TO_FACS_WAKING_VECTOR Back to OS Table 4-9.
  • Page 187 Table 4-11. InsydeH2ODDT Debugger POST Code Table Functionality Name (Include\ PostCode Description PostCode.h) Used by Insyde debugger 0x0D Waiting for device connect Used by Insyde debugger 0xD0 Waiting for device connect Used by Insyde debugger 0xD1 InsydeH2ODDT Ready Used by Insyde debugger 0xD2 EHCI not found Used by Insyde debugger...
  • Page 188 4-24 Troubleshooting...
  • Page 189 CHAPTER Jumper and Connector Locations...
  • Page 190 Mainboard Jumper and Connector Locations ....5-3 Clearing Password Check and BIOS Recovery ....5-5 Clearing Password Check .
  • Page 191: Mainboard Jumper And Connector Locations

    Jumper and Connector Locations Mainboard Jumper and Connector Locations Figure 5-1. Mainboard Top Table 5-1. Mainboard Top Item Description Item Description LVDS Connector Bluetooth Connector Cardreader Connector Touchpad Connector USB Connector Keyboard Connector Jumper and Connector Locations...
  • Page 192 Figure 5-2. Mainboard Bottom Table 5-2. Mainboard Bottom Item Description Item Description ODD Connector HDMI Connector RTC battery Connector VGA Connector HDD Connector RJ-45 Connector Mini Card Connector DC-IN Connector Speaker Connector Fan Connector Headphone Connector Battery Connector Microphone Connector CMOS Jumper USB Connector Jumper and Connector Locations...
  • Page 193: Clearing Password Check And Bios Recovery

    This section provides users with the standard operating procedures of clearing password and BIOS recovery for the Aspire E1-421. The machine provides one Hardware Open Gap on main board for clearing password check, and one hot key for enabling BIOS Recovery.
  • Page 194 Figure 5-4. BIOS Boot Option Meun NOTE: NOTE: If BIOS setup menu item ‘Supervisor Password Is’ and ‘ User Password Is’ is set to Set, and ‘Password on Boot’ is set to Enabled, then Crisis Recovery disc must be used. Jumper and Connector Locations...
  • Page 195: Bios Recovery By Crisis Disk

    BIOS Recovery by Crisis Disk BIOS Recovery Boot Block BIOS Recovery Boot Block is a special block of BIOS. It is used to boot up the system with minimum BIOS initialization. Users can enable this feature to restore the BIOS firmware to a successful one once the previous BIOS flashing process failed.
  • Page 196 Jumper and Connector Locations...
  • Page 197 CHAPTER FRU (Field Replaceable Unit) List...
  • Page 198 Exploded Diagrams ........6-4 FRU List ..........6-8 Screw List .
  • Page 199 FRU (Field Replaceable Unit) List This chapter provides users with a FRU (Field Replaceable Unit) listing in global configurations for the Aspire E1-421. Refer to this chapter whenever ordering for parts to repair or for RMA (Return Merchandise Authorization). NOTE:...
  • Page 200: Exploded Diagrams

    Exploded Diagrams Figure 6-1. System Exploded Diagram Table 6-1. System Exploded Diagram Description Acer Part No. LCD Assembly 6M.M0ZN7.002 Keyboard NK.I1413.002 Upper Case 60.M0RN7.001 FRU (Field Replaceable Unit) List...
  • Page 201 Table 6-1. System Exploded Diagram Description Acer Part No. Thermal Module Assembly 60.M0ZN7.001 System Memory KN.2GB03.025 SD Dummy Card 42.RYYN7.001 MainBoard NB.M0Z11.001 Lower Case 60.M0RN7.002 HDD Assembly KH.32008.024 Base Door 42.M0RN7.001 Battery Module 55.M0ZN7.001 USB Board 55.RYYN7.001 ODD Assembly KU.0080D.059...
  • Page 202 Figure 6-2. LCD Assembly Exploded Diagram Table 6-2. LCD Assembly Exploded Diagram Description Acer Part No. Camera Module NC.21411.002 LCD Screw Mylar 47.R6Z07.003 LCD Bezel 60.M0RN7.005 LCD Bracket (Left) 33.M0RN7.002 LCD LED Panel KL.1400D.002 LVDS Cable 50.RYYN7.006 FRU (Field Replaceable Unit) List...
  • Page 203 Table 6-2. LCD Assembly Exploded Diagram Description Acer Part No. LCD Cover 60.M0RN7.003 Antenna LCD Bracket (Right) 33.M0RN7.001 FRU (Field Replaceable Unit) List...
  • Page 204: Fru List

    FRU List Table 6-3. FRU List Category Description Acer Part No. ADAPTER ADAPTER DELTA 65W 19V 1.7X5.5X11 AP.06501.033 YELLOW ADP-65VH BA, LV5, LOW PROFILE LED LF ADAPTER LITE-ON 65W 19V 1.7X5.5X11 AP.06503.029 YELLOW PA-1650-69AW, LV5, LOW PROFILE LED LF ADAPTER LITE-ON 65W 19V 1.7X5.5X11 AP.06503.031...
  • Page 205 Table 6-3. FRU List Category Description Acer Part No. BOARD Foxconn Wirelss LAN Atheros HB125 1x1 BGN NI.23600.085 Liteon Wireless LAN Atheros HB125 1x1 BGN NI.23600.086 Foxconn Wirelss LAN Broadcom 4313 IPA 1x1 NI.23600.090 Liteon Wireless LAN Reltek RTL8188CE-VL 1x1 NI.23600.108...
  • Page 206 Table 6-3. FRU List Category Description Acer Part No. CASE/COVER/BRACKET ASSEMBLY LOWER CASE 60.M0RN7.002 UPPER CASE W/TP, TP FFC - SILVER IMR 60.M0RN7.001 BASE DOOR 42.M0RN7.001 DUMMY CARD 42.RYYN7.001 DVD RW DRIVE ODD MODULE SUPERMULTI 12.7MM TRAY DL 6M.M0ZN7.001 ODD PIONEER SUPER-MULTI DRIVE 12.7MM KU.00805.051...
  • Page 207 Table 6-3. FRU List Category Description Acer Part No. ODD BRACKET 33.RYYN7.002 HDD/HARD DISK DRIVE HDD SEAGATE 2.5" 5400RPM 320GB KH.32001.021 ST320LT020/9YG142-188, SAPTA 15,320G/P SATA 8MB LF+HF F/W:0001SDM1 7MMZH HDD SEAGATE 2.5" 5400RPM 320GB KH.32001.024 9WS14C-188 ST320LT012, YARRA 500G/P, 7MMZH SATA 8MB LF+HF F/W:0001SDM1 HDD WD 2.5"...
  • Page 208 Internal 14 Standard 89KS Black Belgium Y2010 Acer Legend Keyboard CHICONY TM4T_A11B TM4T NK.I1413.02S Internal 14 Standard 89KS Black Brazilian Portuguese Y2010 Acer Legend Keyboard CHICONY TM4T_A11B TM4T NK.I1413.02T Internal 14 Standard 89KS Black Bulgaria Y2010 Acer Legend Keyboard CHICONY TM4T_A11B TM4T NK.I1413.02U...
  • Page 209 Table 6-3. FRU List Category Description Acer Part No. Keyboard CHICONY TM4T_A11B TM4T NK.I1413.031 Internal 14 Standard 89KS Black Hungarian Y2010 Acer Legend Keyboard CHICONY TM4T_A11B TM4T NK.I1413.032 Internal 14 Standard 89KS Black Italian Y2010 Acer Legend Keyboard CHICONY TM4T_A11B TM4T NK.I1413.034...
  • Page 210 Internal 14 Standard 88KS Black US International Y2010 Acer Legend Keyboard CHICONY TM4T_A11B TM4T NK.I1413.03H Internal 14 Standard 88KS Black US International w/ Hebrew Y2010 Acer Legend Keyboard CHICONY TM4T_A11B TM4T NK.I1413.03J Internal 14 Standard 89KS Black US w/ Canadian French Y2010 Acer Legend LCD MODULE 14"...
  • Page 211 Table 6-3. FRU List Category Description Acer Part No. LCD CABLE W/ MIC 50.RYYN7.006 LCD HINGE W/ BRACKET - R 33.M0RN7.001 LCD HINGE W/ BRACKET - L 33.M0RN7.002 CAMERA LITEON HD LT_OV9726_SP 3.5MM NC.21411.002 CHICONY HD CH_OV9726_AU 3.5MM NC.21411.006 MAINBOARD MAIN BOARD W/ CPU AMDE11200B 1.4G...
  • Page 212 Table 6-3. FRU List Category Description Acer Part No. Memory ELPIDA SO-DIMM DDRIII 1600 4GB KN.4GB09.005 EBJ40UG8BBU0-GN-F LF+HF 512*8 38nm Memory SAMSUNG SO-DIMM DDRIII 1333 KN.4GB0B.015 4GB M471B5273DH0-CH9 LF 256*8 35nm Memory A-DATA SO-DIMM DDRIII 1333 4GB KN.4GB0C.001 AD73I1C1674EV LF+HF Memory HYNIX SO-DIMM DDRIII 1333 4GB KN.4GB0G.012...
  • Page 213: Screw List

    Screw List Table 6-4. Screw List CATEGORY Description Acer Part No. SCREW M2.5*6-I(BNI)(NYLOK) 86.A08V7.004 SCREW MM25040ICI1 86.A08V7.014 SCREW M2.0*5.0-I(BUWZN)(NYLON) 86.RYYN7.003 SCREW M2*3.0 I (BNI,NYLOK)IRON 86.SA107.001 SCREW M2-0.4*2-I(BNI)(NYLOK)(7,0.6)IRON 86.W4107.002 SCREW M3*0.5+3.5I IRON 86.WFB07.001 FRU (Field Replaceable Unit) List 6-17...
  • Page 214 6-18 FRU (Field Replaceable Unit) List...
  • Page 215 CHAPTER Model Definition and Configuration...
  • Page 216 Acer Aspire E1-421 ........7-3...
  • Page 217: Model Definition And Configuration

    Model Definition and Configuration Acer Aspire E1-421 Table 7-1. RO, Description Model Country Acer Part No Description E1-4200-2184G50Mnks W7HP64ASWW1 MC E1-4200-218 N9.M0ZWW.001 UMACks_3U 4G50Mnks 2*2G/500/6L2.2/5R/CB_GN_1.3 M HD_Rk_ES62SP1 E1-421-11202G32Mnks E1-421-1120 LINPUSAIN1 UMACks_3U India NX.M0ZSI.001 2G32Mnks 1*2G/320/6L2.2/5R/CB_GN_1.3 M HD_Rk_EN11 E1-421-11202G32Mnks W7HB64INASIN1 MC...
  • Page 218 Table 7-1. RO, Description (Continued) Model Country Acer Part No Description E1-421-11202G32Mnks W7HP64ASHK2 MC E1-421-1120 CHINA Hong Kong NX.M0ZCF.003 UMACks_3U 2G32Mnks 1*2G/320/6L2.2/5R/CB_GN_1.3 M HD_Rk_ZH31SP1 E1-421-11202G32Mnks E1-421-1120 LINPUSABR2 UMACks_3U Brazil NX.M0ZAL.010 2G32Mnks 1*2G/320/6L2.2/5R/CB_GN_HD _Rk_ESG1 E1-421-11202G32Mnks Albania/ E1-421-1120 LINPUSAAL1 UMACks_3U EMEA NX.M0ZEX.001 2G32Mnks 1*2G/320/6L2.2/5R/CB_GN_HD...
  • Page 219 Table 7-1. RO, Description (Continued) Model Country Acer Part No Description E1-421-11202G50Mnks EM W7HB64EMASPH1 MC E1-421-1120 Philippines NX.M0ZSP.002 UMACks_3U 2G50Mnks 1*2G/500/6L2.2/5R/CB_GN_1.3 M HD_Rk_ES61SP1 E1-421-11202G50Mnks W7HP64ASSG1 MC E1-421-1120 Singapore NX.M0ZSG.001 UMACks_3U 2G50Mnks 1*2G/500/6L2.2/5R/CB_GN_1.3 M HD_Rk_ZH31SP1 E1-421-11202G50Mnks W7HP64ASHK2 MC E1-421-1120 CHINA Hong Kong NX.M0ZCF.001...
  • Page 220 Table 7-1. RO, Description (Continued) Model Country Acer Part No Description E1-421-21802G32Mnks W7HP64ASHK2 MC E1-421-2180 CHINA Hong Kong NX.M0ZCF.002 UMACks_3U 2G32Mnks 1*2G/320/6L2.2/5R/CB_GN_1.3 M HD_Rk_ZH31SP1 E1-421-21802G32Mnks E1-421-2180 LINPUSAIN1 UMACks_3U India NX.M0ZSI.003 2G32Mnks 1*2G/320/6L2.2/5R/CB_GN_1.3 M HD_Rk_EN11 E1-421-21802G32Mnks E1-421-2180 LINPUSAVN1 UMACks_3U Vietnam NX.M0ZSV.004 2G32Mnks 1*2G/320/6L2.2/5R/CB_GN_1.3...
  • Page 221 Table 7-1. RO, Description (Continued) Model Country Acer Part No Description E1-421-21802G50Mnks W7HP64ASSG1 MC E1-421-2180 Singapore NX.M0ZSG.002 UMACks_3U 2G50Mnks 1*2G/500/6L2.2/5R/CB_GN_1.3 M HD_Rk_ZH31SP1 E1-421-21802G50Mnks E1-421-2180 LINPUSATH1 UMACks_3U Thailand NX.M0ZST.002 2G50Mnks 1*2G/500_L/6L2.2/5R/CB_GN_ 1.3M HD_Rk_TH51 E1-421-21802G50Mnks E1-421-2180 LINPUSATH3 UMACks_3U Thailand NX.M0ZST.010 2G50Mnks 1*2G/500_L/6L2.2/5R/CB_GN_ 1.3M HD_Rk_EN11...
  • Page 222 Table 7-1. RO, Description (Continued) Model Country Acer Part No Description E1-421-21808G50Mnks W7HP64ASWW1 MC E1-421-2180 N9.M0ZWW.006 UMACks_3U 8G50Mnks 2*4G/500/6L2.2/5R/CB_GN_1.3 M HD_Rk_ES62SP1 E1-421-2186G32Mnks W7HP64ASWW1 MC E1-421-2186 N9.M0ZWW.004 UMACks_3U G32Mnks 2G+4G/320/6L2.2/5R/CB_GN_1 .3M HD_Rk_ES62SP1 E1-421-2186G32Mnks W7HP64ASWW1 MC E1-421-2186 GCTWN N9.M0ZTW.001 UMACks_3U G32Mnks 2G+4G/320/6L2.2/5R/CB_GN_1 .3M HD_Rk_ES61SP1...
  • Page 223 Table 7-2. CPU, LCD (Continued) Model Country Acer Part No E1-421-11202 India NX.M0ZSI.001 AMDE11200B NLED14WXGAG G32Mnks E1-421-11202 India NX.M0ZSI.002 AMDE11200B NLED14WXGAG G32Mnks E1-421-11202 Indonesia NX.M0ZSN.002 AMDE11200B NLED14WXGAG G32Mnks E1-421-11202 Thailand NX.M0ZST.009 AMDE11200B NLED14WXGAG G32Mnks E1-421-11202 Vietnam NX.M0ZSV.002 AMDE11200B NLED14WXGAG G32Mnks...
  • Page 224 Table 7-2. CPU, LCD (Continued) Model Country Acer Part No E1-421-11204 Thailand NX.M0ZST.008 AMDE11200B NLED14WXGAG G32Mnks E1-421-11204 Thailand NX.M0ZST.007 AMDE11200B NLED14WXGAG G50Mnks E1-421-11204 Vietnam NX.M0ZSV.001 AMDE11200B NLED14WXGAG G50Mnks E1-421-11204 Philippines NX.M0ZSP.003 AMDE11200B NLED14WXGAG G50Mnks E1-421-1126G N9.M0ZWW.002 AMDE11200B NLED14WXGAG 32Mnks E1-421-1126G N9.M0ZWW.005...
  • Page 225 Table 7-2. CPU, LCD (Continued) Model Country Acer Part No E1-421-21802 Thailand NX.M0ZST.004 AMDE21800B NLED14WXGAG G75Mnks E1-421-21804 Thailand NX.M0ZST.003 AMDE21800B NLED14WXGAG G32Mnks E1-421-21804 ACLA-Spanish NX.M0ZAL.003 AMDE21800B NLED14WXGAG G50Mnks E1-421-21804 ACLA-Spanish NX.M0ZAL.004 AMDE21800B NLED14WXGAG G50Mnks E1-421-21804 Philippines NX.M0ZSP.001 AMDE21800B NLED14WXGAG G50Mnks...
  • Page 226 Table 7-3. VGA Chip, VRAM (Continued) Model Country Acer Part No VGA Chip VRAM E1-421-11202 Thailand NX.M0ZST.009 G32Mnks E1-421-11202 Vietnam NX.M0ZSV.002 G32Mnks E1-421-11202 ACLA-Spanish NX.M0ZAL.006 G32Mnks E1-421-11202 ACLA-Spanish NX.M0ZAL.007 G32Mnks E1-421-11202 Hong Kong NX.M0ZCF.003 G32Mnks E1-421-11202 Brazil NX.M0ZAL.010 G32Mnks Albania/ E1-421-11202 NX.M0ZEX.001...
  • Page 227 Table 7-3. VGA Chip, VRAM (Continued) Model Country Acer Part No VGA Chip VRAM E1-421-11204 Philippines NX.M0ZSP.003 G50Mnks E1-421-1126G N9.M0ZWW.002 32Mnks E1-421-1126G N9.M0ZWW.005 50Mnks E1-421-21802 Hong Kong NX.M0ZCF.002 G32Mnks E1-421-21802 India NX.M0ZSI.003 G32Mnks E1-421-21802 Vietnam NX.M0ZSV.004 G32Mnks E1-421-21802 Indonesia NX.M0ZSN.001...
  • Page 228 Table 7-3. VGA Chip, VRAM (Continued) Model Country Acer Part No VGA Chip VRAM E1-421-21804 ACLA-Spanish NX.M0ZAL.004 G50Mnks E1-421-21804 Philippines NX.M0ZSP.001 G50Mnks E1-421-21804 Thailand NX.M0ZST.006 G50Mnks E1-421-21808 N9.M0ZWW.006 G50Mnks E1-421-2186G N9.M0ZWW.004 32Mnks E1-421-2186G GCTWN N9.M0ZTW.001 32Mnks E1-421-2186G N9.M0ZWW.003 50Mnks E1-421-4502G Middle East NX.M0ZEM.001...
  • Page 229 Table 7-4. Memory 1, Memory 2, HDD 1 (Continued) Model Country Acer Part No Memory 1 Memory 2 HDD 1(GB) E1-421-1120 ACLA-Spanish NX.M0ZAL.007 SO2GBIII N320GB5.4KS 2G32Mnks E1-421-1120 N320GB5.4KS_ Hong Kong NX.M0ZCF.003 SO2GBIII 2G32Mnks E1-421-1120 Brazil NX.M0ZAL.010 SO2GBIII N320GB5.4KS 2G32Mnks Albania/ E1-421-1120 NX.M0ZEX.001...
  • Page 230 Table 7-4. Memory 1, Memory 2, HDD 1 (Continued) Model Country Acer Part No Memory 1 Memory 2 HDD 1(GB) E1-421-2180 N320GB5.4KS_ Hong Kong NX.M0ZCF.002 SO2GBIII 2G32Mnks E1-421-2180 India NX.M0ZSI.003 SO2GBIII N320GB5.4KS 2G32Mnks E1-421-2180 Vietnam NX.M0ZSV.004 SO2GBIII N320GB5.4KS 2G32Mnks E1-421-2180 Indonesia NX.M0ZSN.001...
  • Page 231 Table 7-4. Memory 1, Memory 2, HDD 1 (Continued) Model Country Acer Part No Memory 1 Memory 2 HDD 1(GB) E1-421-2180 N500GB5.4KS_ N9.M0ZWW.006 SO4GBIII SO4GBIII 8G50Mnks E1-421-2186 N320GB5.4KS_ N9.M0ZWW.004 SO2GBIII SO4GBIII G32Mnks E1-421-2186 N320GB5.4KS_ GCTWN N9.M0ZTW.001 SO2GBIII SO4GBIII G32Mnks E1-421-2186 N500GB5.4KS_...
  • Page 232 Table 7-5. ODD, Extra SW1, Card Reader (Continued) Model Country Acer Part No Extra SW1 Card Reader Albania/ E1-421-11202 NX.M0ZEX.001 NSM8XS 5 in 1-Build in G32Mnks Macedonia E1-421-11202 Serbia/Bosnia NX.M0ZEX.002 NSM8XS 5 in 1-Build in G32Mnks -Herzegovina Slovenia/ E1-421-11202 NX.M0ZEX.003...
  • Page 233 Table 7-5. ODD, Extra SW1, Card Reader (Continued) Model Country Acer Part No Extra SW1 Card Reader E1-421-21802 Indonesia NX.M0ZSN.001 NSM8XS 5 in 1-Build in G32Mnks E1-421-21802 Thailand NX.M0ZST.005 NSM8XS 5 in 1-Build in G32Mnks E1-421-21802 ACLA-Spanish NX.M0ZAL.005 NSM8XS McAfee...
  • Page 234 Table 7-5. ODD, Extra SW1, Card Reader (Continued) Model Country Acer Part No Extra SW1 Card Reader E1-421-2186 N9.M0ZWW.003 NSM8XS McAfee 5 in 1-Build in G50Mnks E1-421-4502 Middle East NX.M0ZEM.001 NSM8XS 5 in 1-Build in G32Mnks E1-421-4502 ACLA-Spanish NX.M0ZAL.009 NSM8XS...
  • Page 235 Table 7-6. Wireless LAN, Bluetooth, NB Chipset (Continued) Wireless Model Country Acer Part No Bluetooth NB Chipset Slovenia/ 3rd WiFi E1-421-11202 NX.M0ZEX.003 G32Mnks A68M FCH Croatia 1x1 BGN 3rd WiFi E1-421-11202 Thailand NX.M0ZST.001 G50Mnks A68M FCH 1x1 BGN 3rd WiFi...
  • Page 236 Table 7-6. Wireless LAN, Bluetooth, NB Chipset (Continued) Wireless Model Country Acer Part No Bluetooth NB Chipset 3rd WiFi E1-421-21802 Indonesia NX.M0ZSN.001 G32Mnks A68M FCH 1x1 BGN 3rd WiFi E1-421-21802 Thailand NX.M0ZST.005 G32Mnks A68M FCH 1x1 BGN 3rd WiFi E1-421-21802 ACLA-Spanish NX.M0ZAL.005...
  • Page 237 Table 7-6. Wireless LAN, Bluetooth, NB Chipset (Continued) Wireless Model Country Acer Part No Bluetooth NB Chipset 3rd WiFi E1-421-2186 N9.M0ZWW.004 G32Mnks A68M FCH 1x1 BGN 3rd WiFi E1-421-2186 GCTWN N9.M0ZTW.001 G32Mnks A68M FCH 1x1 BGN 3rd WiFi E1-421-2186 N9.M0ZWW.003...
  • Page 238 Table 7-7. Battery, Adapter, Camera (Continued) Model Country Acer Part No Battery Adapter Camera Albania/ E1-421-1120 NX.M0ZEX.001 6CELL2.2 2G32Mnks Macedonia E1-421-1120 Serbia/Bosnia NX.M0ZEX.002 6CELL2.2 2G32Mnks -Herzegovina Slovenia/ E1-421-1120 NX.M0ZEX.003 6CELL2.2 2G32Mnks Croatia E1-421-1120 Thailand NX.M0ZST.001 6CELL2.2 2G50Mnks E1-421-1120 China NX.M0ZCN.001 6CELL2.2...
  • Page 239 Table 7-7. Battery, Adapter, Camera (Continued) Model Country Acer Part No Battery Adapter Camera E1-421-2180 Indonesia NX.M0ZSN.001 6CELL2.2 2G32Mnks E1-421-2180 Thailand NX.M0ZST.005 6CELL2.2 2G32Mnks E1-421-2180 ACLA-Spanish NX.M0ZAL.005 6CELL2.2 2G50Mnks E1-421-2180 ACLA-Spanish NX.M0ZAL.002 6CELL2.2 2G50Mnks E1-421-2180 Malaysia NX.M0ZSM.001 6CELL2.2 2G50Mnks E1-421-2180 Malaysia NX.M0ZSM.002...
  • Page 240 Table 7-7. Battery, Adapter, Camera (Continued) Model Country Acer Part No Battery Adapter Camera E1-421-2186 N9.M0ZWW.003 6CELL2.2 G50Mnks E1-421-4502 Middle East NX.M0ZEM.001 6CELL2.2 G32Mnks E1-421-4502 ACLA-Spanish NX.M0ZAL.009 6CELL2.2 G32Mnks E1-421-4502 Hong Kong NX.M0ZCF.004 6CELL2.2 G32Mnks E1-421-4504 Mexico NX.M0ZAL.008 6CELL2.2 G50Mnks...
  • Page 241 CHAPTER Test Compatible Components...
  • Page 242: Microsoft® Windows® 7 Environment Test

    Microsoft® Windows® 7 Environment Test ....8-4...
  • Page 243: Test Compatible Components

    Refer to the following lists for components, adapter cards, and peripherals which have passed these tests. Regarding configuration, combination and test procedures, please refer to the Aspire E1-421. Compatibility Test Report released by the Acer Mobile System Testing Department. Test Compatible Components...
  • Page 244: Microsoft Windows

    Microsoft Windows 7 Environment Test ® ® Table 8-1. Test Compatible Components Vendor Type Description Acer Part No. A Cover Glossy Black 60024358 ETANSI A Cover Glossy Black IMR EAEG4A LZ.21000.177 IMR EAEG4A Adapter Adapter DELTA 65W 19V 10001081 DELTA 1.7x5.5x11 Yellow ADP-65VH BA,...
  • Page 245 AMDE21800B KC.E2002.180 1333 18W C0 HDD TOSHIBA 2.5" 5400rpm 60001922 N320GB5.4KS_4 320GB MQ01ABD032, Aquarius-B, KH.32004.006 TOSHIBA DIGI 500G/P, Acer code SATA 8MB LF+HF F/W:AX002J HDD TOSHIBA 2.5" 5400rpm 60001922 N500GB5.4KS_4 500GB MQ01ABD050, Aquarius-B, KH.50004.004 TOSHIBA DIGI 500G/P SATA 8MB LF+HF...
  • Page 246 Description Acer Part No. HDD TOSHIBA 2.5" 5400rpm 60001922 N750GB5.4KS_4 750GB MQ01ABD075,Aquarius-B, KH.75004.004 TOSHIBA DIGI 500G/p, acer code SATA 8MB LF+HF F/W:AX002J HDD WD 2.5" 5400rpm 320GB N320GB5.4KS_4 WD3200BPVT-22JJ5T0, 60001994 WD KH.32008.024 ML320S-AF2, 320G/P, 4K drive SATA 8MB LF+HF F/W:01.01A01 HDD WD 2.5"...
  • Page 247 Desaru5, 375G/P. SATA 8MB LF+HF F/W:0001SDM1 Keyboard Keyboard CHICONY TM4T_A11B 10001044 TM4T_A11B TM4T Internal 14 Standard Black NK.I1413.002 CHICONY NONE Y2011 Acer Legend Texture 10017383 Atheros AR8151L Atheros AR8151L NI.22400.048 LED LCD CMI 14' WXGA Glare 10001022 CMI NLED14WXGAG N140BGE-L22 LF 200nit 10ms KL.1400D.002...
  • Page 248 Table 8-1. Test Compatible Components Vendor Type Description Acer Part No. Memory NANYA SO-DIMM DDRIII 60001993 NANYA SO2GBIII13 1333 2GB NT2GC64B88G0NS-CG KN.2GB03.025 LF+HF Memory NANYA SO-DIMM DDRIII 60001993 NANYA SO4GBIII13 1333 4GB NT4GC64B8HG0NS-CG KN.4GB03.009 LF+HF 46nm 60002041 Memory NONE SO-DIMM DDRIII SO2GB KN.2GB00.004...
  • Page 249 Table 8-1. Test Compatible Components Vendor Type Description Acer Part No. ODD PANASONIC Super-Multi 60001535 DRIVE 12.7mm Tray DL 8X NSM8XS KU.00807.081 PANASONIC UJ8C0ADAA1-B LF+HF W/O bezel SATA Win7 ODD PLDS Super-Multi DRIVE 60001929 PHILIPS NSM8XS 12.7mm Tray 8X DS-8A8SH LF+HF KU.0080F.021...
  • Page 250 8-10 Test Compatible Components...
  • Page 251 CHAPTER Online Support Information...
  • Page 252 Introduction ......... 9-3...
  • Page 253 This section describes online technical support services available to help users repair their Acer Systems. For distributors, dealers, ASP or TPM, please refer the technical queries to a local Acer branch office. Acer Branch Offices and Regional Business Units may access our website.

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