Brother MFC-9560CDW Basic User's Manual page 118

Error Message
Replace Parts
PF Kit 1
PF Kit 2
PF Kit MP
Replace Toner
Replace WT Box
Scan Unable XX
Short paper
Size Error DX
Size mismatch
Small paper
Toner Error
Toner Low
102
Cause
It is time to replace the paper
feeding kit.
The toner cartridge is at the end
of its life.
It is time to replace the waste
toner box.
The machine has a mechanical
problem.
Document is too long for duplex
scanning.
The length of the paper in the tray
is too short for the machine to
deliver it to the Face down output
tray.
The paper size defined in the
printer driver is not usable for the
automatic duplex printing.
The paper in the tray is not the
correct size.
The paper size specified in the
printer driver is too small for the
machine to deliver it to the Face
down output tray.
One or more toner cartridges are
not installed correctly.
The toner cartridge is near the
end of its life.
Action
Call Brother Customer Service or a Brother
Authorized Service Center to replace the
PF Kit.
To replace PF Kit call Brother Customer
Service at:
1-877-BROTHER (1-877-276-8437) (in
USA)
1-877-BROTHER (in Canada)
or to locate a Brother Authorized Service
Center, visit us at:
http://www.brother-usa.com/service/
Replace the toner cartridge for the color
indicated on the LCD. (See Replacing a
Toner cartridge on page 66.)
Replace the waste toner box. (See
Replacing the waste toner box on page 89.)
Turn the power switch off, and then turn

it on again. (See Transferring your faxes
or Fax Journal report on page 104.)
 If the problem continues, call Brother
Customer Service.
Press Stop/Exit. Use the suitable size of
paper for duplex scanning. (See Print media
on page 166.)
Open the back cover to let the printed paper
out on the back output tray. Remove the
printed pages and then press Black Start or
Color Start.
Press Black Start or Color Start. Choose a
paper size which is supported by the duplex
tray. (See Type and size of paper
on page 21.)
Load the correct size of paper in the tray and
set the "Paper Size" (Menu, 1, 2, 2). (See
Paper Size on page 18.)
Open the back cover to let the printed paper
out on the back output tray and then press
Black Start or Color Start.
Pull out the drum unit. Take out all the toner
cartridges, and then put them back into the
drum unit.
Buy a new toner cartridge for the color that
is indicated on the LCD before you get a
Replace Toner message.