Brother MFC-9560CDW Basic User's Manual page 114

Error Message
Document Jam
DR Mode in Use
Drum Error
Drum Stop
Duplex Disabled
Close the Back
Cover of the
machine.
Duplex Disabled
Reload paper,
then press Start.
EL Error
Fuser Error
Init Unable XX
Jam Duplex
Jam Inside
Jam MP Tray
98
Cause
The document was not inserted
or fed properly, or the document
scanned from the ADF was too
long.
The machine is set to Distinctive
Ring mode. You cannot change
the Receive Mode from Manual to
another mode.
The corona wire on the drum unit
needs to be cleaned.
It is time to replace the drum unit. Replace the drum unit. (See Replacing the
The back of the machine is not
closed completely.
Although the size of paper in the
paper tray matches the paper
size that was selected from the
control panel or printer driver, the
machine has stopped printing
when it encountered an
additional, different size of paper
in the tray.
The paper tray was pulled out
before the machine completed
printing on both sides of the
paper.
The machine has a mechanical
problem.
The temperature of the fuser unit
does not rise to a specified
temperature within the specified
time.
The fuser unit is too hot.
The machine has a mechanical
problem.
The paper is jammed underneath
Paper Tray 1 or in the fuser unit.
The paper is jammed inside the
machine.
The paper is jammed in the MP
tray of the machine.
Action
See Document is jammed in the top of the
ADF unit on page 105 or Using the
automatic document feeder (ADF)
on page 26.
Set Distinctive Ring to Off. (See Turning off
distinctive ring on page 40.)
Clean the corona wire on the drum unit.
(See Cleaning the corona wires
on page 72.)
drum unit on page 77.)
Close the back cover of the machine.
Make sure the paper tray contains only the
size of paper you select in either the control
panel or printer driver, then press
Black Start or Color Start.
Re-install the paper tray and press
Black Start or Color Start.
Open the front cover and close it again.
Turn the power switch off, wait a few
seconds, and then turn it on again. Leave
the machine for 15 minutes with the power
on.
 Turn the power switch off, and then turn
it on again. (See Transferring your faxes
or Fax Journal report on page 104.)
 If the problem continues, call Brother
Customer Service.
(See Paper is jammed underneath paper
tray 1 on page 115.)
(See Paper is jammed inside the machine
on page 111.)
(See Paper is jammed in the MP tray
on page 107.)