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HP XM600 - Kayak - 128 MB RAM Troubleshooting Manual

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HP Kayak XM600 Minitower

Troubleshooting Guide

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Summary of Contents for HP XM600 - Kayak - 128 MB RAM

  • Page 1: Troubleshooting Guide

    HP Kayak XM600 Minitower Troubleshooting Guide...
  • Page 2 The information contained in this document is subject to change without notice. Hewlett-Packard makes no warranty of any kind with regard to this material, including, but not limited to, the implied warranties of merchantability and fitness for a particular purpose. Hewlett-Packard...

  • Page 3: Refer To

    Contents Your PC Workstation does not start correctly, or does not start at all. Refer to page 7. For example, the monitor is blank, error messages during boot, beep codes emitted. Your PC Workstation starts normally, but you are having problems configuring. Refer to page 21. For example, hardware not detected, mouse doesn’t work properly, no sound from speakers.

  • Page 4: Refer To

    Introduction Introduction This manual is for anyone who wants to: Troubleshoot problems on the PC Workstation • Find out where to get more information and support. • For information about setting up and using your PC Workstation, refer to the User’s Guide that came with your PC Workstation. It is also available on HP’s web site at: www.hp.com/go/kayaksupport Which Kayak Do You Have?

  • Page 5: Safety Information

    Introduction Safety Information WARNING There is a danger of explosion if the battery is incorrectly installed. For your safety, never attempt to recharge, disassemble, or burn an old battery. Only replace the battery with the same or equivalent type, as recommended by the manufacturer.
  • Page 6 Introduction...
  • Page 7 Your PC Workstation Does Not Start Correctly Symptom Type of Problem • When the power button is pressed, the PC PC Workstation may not be correctly connected to Refer to page 9. Workstation shows no sign of activity at all: the power supply.

  • Page 8: Table Of Contents

    Your PC Workstation Does Not Start Correctly Helpful Information Troubleshooting Pre-Boot Checks With HP MaxiLife Hardware Refer to page 13. Checking Memory Installation for Onboard RIMM and Memory Expansion Card Refer to page 15. EMU (Error Message Utility) Description Refer to page 16. Beep Code Table.
  • Page 9 Your PC Workstation Does Not Start Correctly Case 1 — If There Is No Activity At All Case 1 — If There Is No Activity At All When the power button is pressed, the PC Workstation appears to boot (sound from the hard disk drive and fan, and status LED is red), but the monitor is blank.
  • Page 10 Your PC Workstation Does Not Start Correctly Case 1 — If There Is No Activity At All Symptom... Check that... How... If the PC Workstation still does not start There is not a problem with the power 1 Replace the power supply unit by a known working power supply unit.
  • Page 11 Your PC Workstation Does Not Start Correctly Case 2 — Monitor Is Blank Case 2 — Monitor Is Blank HP KAYAK XM600 INFO SERVICES When the power button is pressed, the PC Workstation appears to boot (sound from the hard disk drive and fan, and status LED is green), but the monitor is blank.
  • Page 12 Your PC Workstation Does Not Start Correctly Case 2 — Monitor Is Blank Symptom... Check that... How... Dual monitor or multi-monitor configuration problem • If you have a dual monitor video card The outputs are labelled on the video card. installed, but only one monitor, check that it is connected to Output 1.
  • Page 13 Your PC Workstation Does Not Start Correctly Case 3 — Detected Hardware Configuration Error Case 3 — Detected Hardware Configuration Error When the power button is pressed, the hard disk drive or fan can be heard, but the PC Workstation does not boot. The monitor remains blank and the status LED is red.
  • Page 14 Your PC Workstation Does Not Start Correctly Case 3 — Detected Hardware Configuration Error Symptom... Check that... Symptom... Check that... Power-On-Self-Test (POST) displays a memory test error and a Beep code is emitted (1-3-3-1). • • Memory incorrectly installed. Continuity modules incorrectly installed or not installed at all.

  • Page 15: Memory Installation

    Your PC Workstation Does Not Start Correctly Case 3 — Detected Hardware Configuration Error Memory Installation NOTE Use only the HP memory modules provided for your PC Workstation model. If you want to find out about available accessories for your PC Workstation, refer to the HP Accessories Web site at: http://www.hp.com/go/pcaccessories.
  • Page 16 Your PC Workstation Does Not Start Correctly Case 4 — Boot Process Fails Case 4 — Boot Process Fails When the power button is pressed, the PC Workstation starts to boot and there is activity on the monitor, but the boot process then fails with an error message.
  • Page 17 Your PC Workstation Does Not Start Correctly Case 4 — Boot Process Fails Category #2: If the error is only a warning (i.e. key stuck), the POST should prompt: WARNING 00100 Keyboard Error After a timeout period of five seconds without any intervention, the system resumes to boot. Category #3: If the error is serious, the POST should prompt: 00xx...

  • Page 18: If There Is A Beep Code During Boot

    Your PC Workstation Does Not Start Correctly Case 4 — Boot Process Fails If There Is a Beep Code During Boot If an error occurs during the POST, which prevents the PC Workstation from starting, the system issues a beep code before attempting to display the error in the upper left corner of the screen.
  • Page 19 Your PC Workstation Does Not Start Correctly Case 5 — Screen Goes Blank or Corrupt Image Case 5 — Screen Goes Blank or Corrupt Image When the power button is pressed, the PC Workstation starts to boot and there is initially some activity on the monitor, but then the screen goes blank or the image is corrupt.
  • Page 20 Your PC Workstation Does Not Start Correctly Case 5 — Screen Goes Blank or Corrupt Image...

  • Page 21: Refer To

    Configuration Problems If your PC Workstation boots normally, but you are having problems configuring different parts of your PC Workstation. Symptom Type of Problem • PC Workstation starts to boot, but a POST (Power- CMOS test error. Refer to page 23. On Self-Test) error message is displayed on the •...

  • Page 22: Refer To

    Configuration Problems Helpful Information Troubleshooting BIOS Problems: • Updating the BIOS. Refer to page 33. • Restoring the BIOS Default Settings. Refer to page 33. • Clearing the CMOS. Refer to page 34. • Recovering the BIOS (Crisis Mode). Refer to page 35. System Board Switches.

  • Page 23: Refer To

    Configuration Problems If There Is a CMOS Test Error If There Is a CMOS Test Error NOTE Before removing the cover, always switch off the display and PC Workstation. Disconnect the power cord and any accessory cables. When checks have been completed, close the PC Workstation and reconnect the power cord and accessory cables.

  • Page 24: Refer To

    Configuration Problems If There Is a Keyboard Test Error If There Is a Keyboard Test Error NOTE Before removing the cover, always switch off the display and PC Workstation. Disconnect the power cord and any accessory cables. When checks have been completed, close the PC Workstation and reconnect the power cord and accessory cables.

  • Page 25: Refer To

    Configuration Problems If There Is a Floppy Disk Drive Test Error If There Is a Floppy Disk Drive Test Error NOTE Before removing the cover, always switch off the display and PC Workstation. Disconnect the power cord and any accessory cables. When checks have been completed, close the PC Workstation and reconnect the power cord and accessory cables.
  • Page 26 Configuration Problems If There Is a Hard Disk, DVD, CD-RW or CD-ROM Test Error If There Is a Hard Disk, DVD, CD-RW or CD-ROM Test Error NOTE Before removing the cover, always switch off the display and PC Workstation. Disconnect the power cord and any accessory cables. When checks have been completed, close the PC Workstation, reconnect the power cord and accessory cables.

  • Page 27: If There Is A Serial Or Parallel Port Test Error

    Configuration Problems If There Is a Serial or Parallel Port Test Error If There Is a Serial or Parallel Port Test Error NOTE Before removing the cover, always switch off the display and PC Workstation. Disconnect the power cord and any accessory cables. When checks have been completed, close the PC Workstation and reconnect the power cord and accessory cables.

  • Page 28: If You Cannot Turn Off Your Pc Workstation

    Configuration Problems If You Cannot Turn Off Your PC Workstation If You Cannot Turn Off Your PC Workstation Symptom... Check that... How... PC Workstation does not make a You have saved all data and exited all Save all data and exit all programs (if you can). buzzing or beeping sound when programs.

  • Page 29: Refer To

    Configuration Problems If Your PC Workstation Has an Audio Problem If Your PC Workstation Has an Audio Problem Symptom... Solution... No sound when running any If you are using Windows NT 4.0, check the volume, mute, and balance settings. Refer to the operating system applications.

  • Page 30: If Your Pc Workstation Has A Software Problem

    Configuration Problems If Your PC Workstation Has a Software Problem If Your PC Workstation Has a Software Problem Symptom... Solution... • Green power indicator light Refer to the application software documentation and/or the operating system documentation for guidance. • is illuminated, but some If the software is running but not functioning properly, try to save any unsaved data, then close down the software won’t run.
  • Page 31 Configuration Problems If the PC Workstation Clock Is Not Keeping Time Correctly If the PC Workstation Clock Is Not Keeping Time Correctly WARNING There is a danger of explosion if the battery is incorrectly installed. For your safety, never attempt to recharge, disassemble, or burn the old battery.

  • Page 32: If You Have Problems Using The Euro Symbol

    Configuration Problems If You Have Problems Using the Euro Symbol If You Have Problems Using the Euro Symbol If your keyboard has a Euro symbol key, it can only be used with operating systems and applications that support this feature. Only the latest operating systems, such as Windows 98, provide •...
  • Page 33 Configuration Problems Troubleshooting BIOS Problems Troubleshooting BIOS Problems The BIOS is a set of program routines that gives the PC Workstation its fundamental operational characteristics. Many problems with your PC Workstation can be solved by updating (flashing) the BIOS (Basic Input Output System).
  • Page 34 Configuration Problems Troubleshooting BIOS Problems Clearing the CMOS 1 Turn off the PC Workstation, disconnect the power cord and data cables, then remove the cover. 2 Set the system board switch to the position to clear the CMOS memory. 3 Replace the cover, and only reconnect the power cord. 4 Reboot the PC Workstation.
  • Page 35 Configuration Problems Troubleshooting BIOS Problems Recovering the BIOS (Crisis Mode) If for some reason the BIOS is corrupted and the standard flash cannot be used, use the BIOS Recovery Mode (exceptional BIOS recovery operation) to restore the BIOS. To do this: 1 Obtain a bootable DOS floppy disk.

  • Page 36: System Board Switches

    Configuration Problems System Board Switches System Board Switches There are ten system board switches used for configuration, numbered from 1 to 10. A certain number of these are reserved (switches 1, 2, 3, 4, 5) and should not be modified, otherwise it could lead to a system failure.

  • Page 37: Using The Hp Setup Program

    Configuration Problems Using the HP Setup Program Using the HP Setup Program The Setup program allows you to view and change the configuration of your PC Workstation, such as the passwords and boot device order. Follow these instructions to check the configuration. First, Turn On or Restart If your PC Workstation is off, turn on the display and then the PC Your PC Workstation...

  • Page 38: More Troubleshooting For Drives

    Configuration Problems More Troubleshooting for Drives More Troubleshooting for Drives This section provides more information on how to solve problems with your drives or accessory boards. WARNING Be sure to disconnect the power cord and any telecommunication cables from your computer before you remove the cover to check the cable connections or jumper settings.
  • Page 39 Configuration Problems More Troubleshooting for Drives If the Hard Disk Activity If the hard disk activity light does not flicker when the PC Workstation is accessing the hard disk drive: Light Does Not Work 1 Check that the control panel connector is firmly attached to the system board.
  • Page 40 Configuration Problems More Troubleshooting for Drives CD-ROM, DVD or CD-RW Door Does Not Open If you have difficulty removing a disk from the drive (during a power failure for example), you can use the manual eject button. For example, to eject a CD-ROM using the manual eject button: 1 With a thin, solid rod, such as the end of a paper clip, push the CD-ROM drive’s manual eject button.The below diagram shows the two possible positions of the manual eject button.
  • Page 41 Troubleshooting with HP DiagTools HP DiagTools is an accurate and reliable utility that helps you diagnose any potential hardware-related problems. With this utility you can: Check the hardware configuration and verify that it is functioning • correctly. Test individual hardware components. •...
  • Page 42 Troubleshooting with HP DiagTools If you are running the diagnostics from a CD-ROM, then the following settings must also be checked. In the Security menu, set all Hardware Protection items to “Enabled” or “Unlocked” (if applicable). Ensure also that Booting from the CD-ROM is enabled.
  • Page 43 Troubleshooting with HP DiagTools HP DiagTools Hardware Tests The following hardware tests can be performed from HP DiagTools: Hardware Detection. Automatically detects the complete hardware configuration of the system (including PC Workstation model and version, processor type, cache memory, BIOS version, total main memory, IDE or SCSI device list, video adapter, audio card, keyboard, and USB controller) and determines the appropriate tests to be performed.
  • Page 44 Troubleshooting with HP DiagTools Producing a Support Ticket To produce a complete record of your system’s configuration and test results, you will need to create a Support Ticket If you are using HP DiagTools from the hard disk drive, a floppy disk drive is required to store the Support Ticket file.
  • Page 45 Recovering Hard Disk Drive Contents In the unlikely event of a hard disk crash, you can recover your PC Workstation’s preloaded operating system and software using the PC Image Engineer — Image Creation and Recovery CD-ROM supplied with your PC Workstation. Some of the available functions on the Image Creation and Recovery CD-ROM are described below: Full Recovery: Restores the operating system, drivers, utilities and •...
  • Page 46 Recovering Hard Disk Drive Contents Recovering Preloaded Drivers You can use the Image Creation and Recovery CD-ROM to reinstall drivers that were delivered with the PC Workstation. To do this, insert the CD-ROM into the CD-ROM drive. Automatically an HTML file is displayed.

  • Page 47: Other Sources Of Information

    Other Sources of Information Getting Online Support for Troubleshooting HP’s support web site provides extensive support material that can help you troubleshoot problems on your PC Workstation: Documentation for your PC Workstation (described below) • BIOS updates (including the upgrade utility and instructions) •...

  • Page 48: Collecting Information Before Contacting Hp Support

    Hewlett-Packard Support and Information Services You can learn more about HP service and support from the support Web site: www.hp.com/go/kayaksupport Collecting Information Before Contacting HP Support It is recommended that before contacting HP Support you note down some of the information mentioned below. This will help HP support deal with your problem quickly and efficiently.

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