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Compaq Presario CQ41-200 - Notebook PC Maintenance And Service Manual

Compaq presario cq41 notebook pc - maintenance and service guide
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Compaq Presario CQ41 Notebook PC

Maintenance and Service Guide

Document Part Number: 598099-001
December 2009
This guide is a troubleshooting reference used for maintaining and servicing the computer. It provides
comprehensive information on identifying computer features, components, and spare parts; troubleshooting
computer problems; and performing computer disassembly procedures.

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Summary of Contents for Compaq Presario CQ41-200 - Notebook PC

  • Page 1: Maintenance And Service Guide

    Compaq Presario CQ41 Notebook PC Maintenance and Service Guide Document Part Number: 598099-001 December 2009 This guide is a troubleshooting reference used for maintaining and servicing the computer. It provides comprehensive information on identifying computer features, components, and spare parts; troubleshooting computer problems;...
  • Page 2 ATI and ATI Mobility Radeon are trademarks of Advanced Micro Devices, Inc. Bluetooth is a trademark owned by its proprietor and used by Hewlett-Packard Company under license. Intel, Arrandale, and Core are trademarks of Intel corporation in the U.S. and other countries.
  • Page 3 Safety warning notice Å WARNING: To reduce the possibility of heat-related injuries or of overheating the computer, do not place the computer directly on your lap or obstruct the computer air vents. Use the computer only on a hard, flat surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or clothing, to block airflow.

  • Page 4: Table Of Contents

    Contents 1 Product description 2 External component identification Top components ..............2–1 TouchPad .
  • Page 5 Contents Keyboard cover ..............4–23 Speaker assembly .
  • Page 6 Contents Recovering from the dedicated recovery partition (select models only) ..... . . 7–6 8 Connector pin assignments Audio-in (microphone)..............8–1 Audio-out (headphone) .

  • Page 7: Product Description

    Product description Discrete graphics UMA graphics Category Description subsystem memory subsystem memory   Product Name Compaq Presario CQ41 Notebook PC   Processors Intel Arrandale™ CPU-uPGA Socket Single-Core i5-520M (2.4 GHz, 3 MB L3 cache, 1066 MHz SC Turbo) ...
  • Page 8 Product description Discrete graphics UMA graphics Category Description subsystem memory subsystem memory   Memory 2 customer-accessible/upgradable memory module slots Supports dual-channel memory Supports up to 4 GB of system RAM, 1600 MHz, DDR3 Supports the following configurations: ■ 4096 MB total system memory (2048 ×...
  • Page 9 Product description Discrete graphics UMA graphics Category Description subsystem memory subsystem memory   Wireless Integrated WLAN options by way of wireless module 2 wireless antennas built into display assembly Supports no-WLAN option Support for the following WLAN formats: Broadcom BCM4312 802.11b/g WLAN module Atheros AR5009 802.11a/b/g/n WLAN module Atheros AR9285 802.11b/g/n WLAN module ...
  • Page 10 Product description Discrete graphics UMA graphics Category Description subsystem memory subsystem memory   Security Kensington Security Lock   Operating system Preinstalled: ® Windows 7 Professional (64-bit or 32-bit OS) Windows 7 Premium (64-bit or 32-bit OS) Windows 7 Basic (32-bit OS) FreeDOS ...

  • Page 11: External Component Identification

    External component identification Top components TouchPad Item Component Description — TouchPad light White TouchPad is enabled. — Amber TouchPad is disabled. TouchPad* Moves the pointer and selects or activates items on the screen. Left TouchPad button* Functions like the left button on an external mouse. TouchPad on/off button Enables/disables the TouchPad.

  • Page 12: Lights

    External component identification Lights Item Component Description — Caps lock light Caps lock is on. — Power lights (2)* The computer is on. — Flashing The computer is in the Sleep. — The computer is off or in Hibernation. — Wireless light Blue An integrated wireless device, such as a wireless local area network...

  • Page 13: Buttons And Speakers

    External component identification Buttons and speakers Item Component Description Speakers (2) Produce sound Power button* When the computer is off, press the button to turn on the computer. When the computer is on, press the button to initiate Sleep. When the computer is in Sleep, press the button to exit Sleep. When the computer is in Hibernation, press the button to exit Hibernation.

  • Page 14: Keys

    External component identification Keys Item Component Description esc key Displays system information when pressed in combination with the fn key. fn key Executes frequently used system functions when pressed at the same time as a function key or the esc key. Windows logo key Displays the Windows Start menu.

  • Page 15: Display

    External component identification Display Item Component Description Internal display switch Turns off the display if the display is closed while the computer is turned on. Internal microphone Records sound. Webcam light  — The webcam is in use. (select models only) Webcam ...

  • Page 16: Front Components

    External component identification Front components Item Component Description — Power light The computer is on. — Flashing The computer is in Sleep. — The computer is off or in Hibernation. — Battery light The battery is charging. — Flashing The battery reaches a low battery level or a critical battery level. —...

  • Page 17: Rear Component

    External component identification Rear component Component Description Vent Enables airflow to cool internal components. ✎ The computer fan starts up automatically to cool internal components and prevent overheating. It is normal for the internal fan to cycle on and off during routine operation. Maintenance and Service Guide 2–7...

  • Page 18: Right-Side Components

    External component identification Right-side components Item Component Description — Optical drive light Flashing The optical drive is being accessed. Optical drive Reads and writes to optical discs. USB ports (2) Connect optional USB devices. RJ-11 (modem) jack  Connects a modem cable. (select models only) Power connector Connects an AC adapter.

  • Page 19: Left-Side Components

    External component identification Left-side components Item Component Description Security cable slot Attaches an optional security cable to the computer. ✎ The security cable is designed to act as a deterrent, but it might not prevent the computer from being mishandled or stolen. External monitor port Connects an external VGA monitor or projector.

  • Page 20: Bottom Components

    External component identification Bottom components Item Component Description Hard Drive bay Holds the hard drive and, on select models, the wireless LAN (WLAN) device. Ä To prevent an unresponsive system, replace the wireless module only with a wireless module authorized for use in the computer by the governmental agency that regulates wireless devices in your country or region.

  • Page 21: Wireless Antennas

    External component identification Wireless antennas Two antennas send and receive signals from one or more wireless devices. These antennas are not visible from the outside of the computer. ✎ For optimal transmission, keep the areas immediately around the antennas free from obstructions. To see wireless regulatory notices, see the section of Regulatory, Safety and Environmental Notices that applies to your country or region.

  • Page 22: Additional Hardware Components

    External component identification Additional hardware components Item Component Description Power cord* Connects an AC adapter to an AC outlet. AC adapter Converts AC power to DC power. Battery* Powers the computer when the computer is not plugged into external power. *Batteries and power cords vary in appearance by country or region.

  • Page 23: Illustrated Parts Catalog

    Illustrated parts catalog Service tag When ordering parts or requesting information, provide the computer serial number and model number provided on the service tag. Item Component Description Product name The name affixed to the front of the computer. Serial number (s/n) An alphanumeric identifier that is unique to each product.

  • Page 24: Computer Major Components

    Illustrated parts catalog Computer major components 3–2 Maintenance and Service Guide...
  • Page 25 Illustrated parts catalog Item Description Spare Part Number Display assembly (See “Display assembly,” for more display assembly internal component spare part information.) 14.1-in WXGA BrightView display with a microphone for models with discrete and UMA 487280-001 graphics subsystems 14.1-in WXGA BrightView display with a webcam/microphone for models with discrete and 487281-001 UMA graphics subsystems Keyboard cover...
  • Page 26 Illustrated parts catalog Item Description Spare Part Number Atheros AR5009 802.11a/b/g/n for use in Afghanistan, Albania, Algeria, Andorra, Angola, 518437-002 Antigua and Barbuda, Argentina, Armenia, Aruba, Australia, Austria, Azerbaijan, the Bahamas, Bahrain, Barbados, Belgium, Belize, Benin, Bermuda, Bhutan, Bosnia and Herzegovina, Botswana, Brazil, the British Virgin Islands, Brunei, Bulgaria, Burkina Faso, Burundi, Cambodia, Cameroon, Cape Verde, the Central African Republic, Chad, Chile, Colombia, Comoros, the Congo, Costa Rica, Croatia, Cyprus, the Czech Republic,...
  • Page 27 Illustrated parts catalog Item Description Spare Part Number Atheros AR9285 802.11b/g/n for use in Afghanistan, Albania, Algeria, Andorra, Angola, 518436-002 Antigua and Barbuda, Argentina, Armenia, Aruba, Australia, Austria, Azerbaijan, the Bahamas, Bahrain, Barbados, Belgium, Belize, Benin, Bermuda, Bhutan, Bosnia and Herzegovina, Botswana, Brazil, the British Virgin Islands, Brunei, Bulgaria, Burkina Faso, Burundi, Cambodia, Cameroon, Cape Verde, the Central African Republic, Chad, Chile, Colombia, Comoros, the Congo, Costa Rica, Croatia, Cyprus, the Czech Republic,...
  • Page 28 Illustrated parts catalog Item Description Spare Part Number Base enclosure Computer models with a modem module 492248-001 Computer models without a modem module 487359-001 Rubber Feet Kit (not illustrated, includes six rubber feet) 486863-001 RTC battery (includes cable and double-sided tape) 486835-001 Audio board 487344-001...

  • Page 29: Display Assembly

    Illustrated parts catalog Display assembly Item Description Spare part number Display bezel Models with a microphone module 487285-001 Models with a webcam/microphone module 487286-001 Display Hinge Kit 486737-001 Left hinge and bracket Right hinge and bracket Webcam/microphone module (select models only) 487287-001 14.1-in WXGA TFT BrightView display panel (includes display panel cable) 487279-001...

  • Page 30: Plastics Kit

    Illustrated parts catalog Plastics Kit Item Description Spare part number Plastics Kit: 486862-001 Hard Drive cover (includes two captive screws) Memory Module compartment cover Mini Card compartment cover 3–8 Maintenance and Service Guide...

  • Page 31: Mass Storage Devices

    Illustrated parts catalog Mass storage devices Item Description Spare part number Hard drive (includes hard drive bracket) 500 GB, 7200 rpm 575569-001 320 GB, 7200 rpm 575568-001 250 GB, 7200 rpm 575567-001 160 GB, 7200 rpm 580846-001 Hard Drive Hardware Kit* (contains screws and hard drive bracket) 482158-001 Optical drive (includes bezel and bracket): DVD±R/RW SuperMulti DL Drive with LightScribe...

  • Page 32: Miscellaneous Parts

    Illustrated parts catalog Miscellaneous parts Description Spare part number AC adapters 90-W PFC AC Adapter 463955-001 65-W PFC AC Adapter 463958-001 Power cords Argentina 490371-D01 Australia 490371-011 Brazil 490371-202 India 490371-D61 Italy 490371-061 People’s Republic of China 490371-AA1 South Korea 490371-AD1 Taiwan 490371-AB1...

  • Page 33: Sequential Part Number Listing

    Illustrated parts catalog Sequential part number listing Spare part number Description 461749-001 Modem module for use in all countries and regions except Australia and New Zealand 461749-011 Modem module for use in Australia and New Zealand 463955-001 90-W PFC AC Adapter 463958-001 65-W PFC AC Adapter 482158-001...
  • Page 34 Illustrated parts catalog Spare part number Description 487286-001 Display bezel for models with a webcam/microphone module 487287-001 Webcam/microphone module (select models only) 487298-001 Screw Kit 487299-001 Keyboard cover (includes power button board and cable) 487300-001 Top cover (includes TouchPad and cable) 487344-001 Audio board 487359-001...
  • Page 35 Illustrated parts catalog Spare part number Description 504593-004 Broadcom BCM4312 802.11b/g for use in Afghanistan, Albania, Algeria, Andorra, Angola, Antigua and Barbuda, Argentina, Armenia, Aruba, Australia, Austria, Azerbaijan, the Bahamas, Bahrain, Bangladesh, Barbados, Belarus, Belgium, Belize, Benin, Bermuda, Bhutan, Bolivia, Bosnia and Herzegovina, Botswana, Brazil, the British Virgin Islands, Brunei, Bulgaria, Burkina Faso, Burundi, Cambodia, Cameroon, Cape Verde, the Central African Republic, Chad, Colombia, Comoros, the Congo, Costa Rica, Croatia, Cyprus, the Czech Republic, Denmark, Djibouti, Dominica, the Dominican Republic, East Timor,...
  • Page 36 Illustrated parts catalog Spare part number Description 518437-002 Atheros AR5009 802.11a/b/g/n for use in Afghanistan, Albania, Algeria, Andorra, Angola, Antigua and Barbuda, Argentina, Armenia, Aruba, Australia, Austria, Azerbaijan, the Bahamas, Bahrain, Barbados, Belgium, Belize, Benin, Bermuda, Bhutan, Bosnia and Herzegovina, Botswana, Brazil, the British Virgin Islands, Brunei, Bulgaria, Burkina Faso, Burundi, Cambodia, Cameroon, Cape Verde, the Central African Republic, Chad, Chile, Colombia, Comoros, the Congo, Costa Rica, Croatia, Cyprus, the Czech Republic, Denmark, Djibouti, Dominica, the Dominican Republic, East Timor, Ecuador, Egypt, El Salvador,...

  • Page 37: Removal And Replacement Procedures

    Removal and replacement procedures Preliminary replacement requirements Tools required The following tools are required to complete the removal and replacement procedures: ■ Flat-bladed screwdriver ■ Magnetic screwdriver ■ Phillips P0 and P1 screwdrivers Service considerations The following sections include some of the considerations that you must keep in mind during disassembly and assembly procedures.

  • Page 38: Grounding Guidelines

    Removal and replacement procedures Drive handling Ä CAUTION: Drives are fragile components that must be handled with care. To prevent damage to the computer, damage to a drive, or loss of information: ■ Before removing or inserting a hard drive, shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.

  • Page 39: Workstation Guidelines

    Removal and replacement procedures The following table shows how humidity affects the electrostatic voltage levels generated by different activities. Ä CAUTION: A product can be degraded by as little as 700 V. Relative humidity Event Walking across carpet 35,000 V 15,000 V 7,500 V Walking across vinyl floor...
  • Page 40 Removal and replacement procedures Equipment guidelines Grounding equipment must include either a wrist strap or a foot strap at a grounded workstation. ■ When seated, wear a wrist strap connected to a grounded system. Wrist straps are flexible straps with a minimum of one megohm ±10% resistance in the ground cords.

  • Page 41: Component Replacement Procedures

    Removal and replacement procedures Component replacement procedures This chapter provides removal and replacement procedures. There are as many as 90 screws, in 13 different sizes, that must be removed, replaced, or loosened when servicing the computer. Make special note of each screw size and location during removal and replacement. Service tag When ordering parts or requesting information, provide the computer serial number and model number provided on the service tag.

  • Page 42: Computer Feet

    Removal and replacement procedures Computer feet The computer feet are adhesive-backed rubber pads. The feet are included in the Rubber Kit, spare part number 486863-001. There are six rubber feet that attach to the base enclosure in the locations illustrated below. 4–6 Maintenance and Service Guide...

  • Page 43: Battery

    Removal and replacement procedures Battery Description Spare part number 6-cell Li-Ion battery (2.2 Ah, 47 Wh) 484170-001 Before disassembling the computer: 1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.

  • Page 44: Hard Drive

    Removal and replacement procedures Hard drive Description Spare part number 500 GB, 7200 rpm hard drive 575569-001 320 GB, 7200 rpm hard drive 575568-001 250 GB, 7200 rpm hard drive 575567-001 160 GB, 7200 rpm hard drive 580846-001 Hard Drive Hardware Kit (includes hard drive connector, hard drive bracket, and screws) 482158-001 Before removing the hard drive: 1.
  • Page 45 Removal and replacement procedures 4. Remove the two Phillips PM2.0×4.0 screws 1 that secure the hard drive to the computer. 5. Use the Mylar tab 2 on the hard drive to slide the hard drive 3 to the left. 6. Remove the hard drive 4 from the hard drive bay. 7.

  • Page 46: Memory Module

    Removal and replacement procedures Memory module Description Spare part number 1024 MB (PC3-1333, 1066 MHz, DDR3) 590351-001 2048 MB (PC3-1333, 1066 MHz, DDR3) 590352-001 Before removing the memory module: 1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.
  • Page 47 Removal and replacement procedures 4. Spread the retaining tabs 1 on each side of the memory module to release the memory module. (The edge of the module opposite the slot rises away from the computer.) 5. Remove the memory module 2 by pulling the module away from the slot at an angle. ✎...

  • Page 48: Rtc Battery

    Removal and replacement procedures RTC battery Description Spare part number RTC battery (includes cable and double-sided tape) 486835-001 Before removing the RTC battery: 1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.
  • Page 49 Removal and replacement procedures 3. Disconnect the RTC battery cable 1 from the system board. 4. Release the two-sided tape 2 that holds the RTC battery. 5. Remove the RTC battery 3. Reverse this procedure to install the RTC battery. Maintenance and Service Guide 4–13...

  • Page 50: Wlan Module

    Removal and replacement procedures WLAN module Description Spare part number Atheros AR5009 802.11a/b/g/n for use in Afghanistan, Albania, Algeria, Andorra, Angola, Antigua 518437-002 and Barbuda, Argentina, Armenia, Aruba, Australia, Austria, Azerbaijan, the Bahamas, Bahrain, Barbados, Belgium, Belize, Benin, Bermuda, Bhutan, Bosnia and Herzegovina, Botswana, Brazil, the British Virgin Islands, Brunei, Bulgaria, Burkina Faso, Burundi, Cambodia, Cameroon, Cape Verde, the Central African Republic, Chad, Chile, Colombia, Comoros, the Congo, Costa Rica, Croatia, Cyprus, the Czech Republic, Denmark, Djibouti, Dominica, the Dominican Republic, East...
  • Page 51 Removal and replacement procedures Description Spare part number Atheros AR9285 802.11b/g/n for use in Afghanistan, Albania, Algeria, Andorra, Angola, Antigua and 518436-002 Barbuda, Argentina, Armenia, Aruba, Australia, Austria, Azerbaijan, the Bahamas, Bahrain, Barbados, Belgium, Belize, Benin, Bermuda, Bhutan, Bosnia and Herzegovina, Botswana, Brazil, the British Virgin Islands, Brunei, Bulgaria, Burkina Faso, Burundi, Cambodia, Cameroon, Cape Verde, the Central African Republic, Chad, Chile, Colombia, Comoros, the Congo, Costa Rica, Croatia, Cyprus, the Czech Republic, Denmark, Djibouti, Dominica, the Dominican Republic, East...
  • Page 52 Removal and replacement procedures Before removing the WLAN module: 1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect all external devices connected to the computer. 3.
  • Page 53 Removal and replacement procedures 6. If it is necessary to replace the Mini Card bracket, remove the two Phillips PM2.5×4.0 screws 1?that secure it to the base enclosure. 7. Lift the bracket 2 straight up to remove it. Reverse this procedure to install the WLAN module. Maintenance and Service Guide 4–17...
  • Page 54 Removal and replacement procedures Remove the WLAN module (for models with UMA graphics subsystems): Ä CAUTION: To prevent an unresponsive system, replace the wireless module only with a wireless module authorized for use in the computer by the governmental agency that regulates wireless devices in your country or region. If you replace the module and then receive a warning message, remove the module to restore computer functionality, and then contact technical support through Help and Support.
  • Page 55 Removal and replacement procedures 6. To replace the Mini Card bracket, remove the two Phillips PM2.5×4.0 screws 1?that secure it to the base enclosure. 7. Lift the bracket 2 straight up to remove it. Reverse this procedure to install the WLAN module. Maintenance and Service Guide 4–19...

  • Page 56: Optical Drive

    Removal and replacement procedures Optical drive ✎ The optical drive spare part kit includes an optical drive bezel and bracket. Description Spare part number Blu-ray ROM DVD±R/RW SuperMulti DL Drive with LightScribe 578406-001 DVD±R/RW SuperMulti DL Drive with LightScribe 482178-001 Before removing the optical drive: 1.

  • Page 57: Keyboard

    Removal and replacement procedures Keyboard Spare part number Description Brazil 486904-201 Latin America 486904-161 South Korea 486904-AD1 Taiwan 486904-AB1 Thailand 486904-281 the United States 486904-001 Before removing the keyboard: 1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.
  • Page 58 Removal and replacement procedures 2. Turn the computer display-side up with the front toward you. 3. Open the computer as far as possible. 4. Lift the rear edge 1 of the keyboard until it rests at an angle. ✎ The keyboard is held by two-sided tape. 5.

  • Page 59: Keyboard Cover

    Removal and replacement procedures Keyboard cover Description Spare part number Keyboard cover (includes power button board and cable) 487299-001 Before removing the keyboard cover: 1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.
  • Page 60 Removal and replacement procedures 3. Turn the computer display-side up, with the front toward you. 4. Open the computer as far as possible. 5. Remove the Phillips PM2.5×6.0 screw 1 from the front left corner of the keyboard cover. 6. Release the ZIF connector to which the power button board cable 2 is connected and disconnect the cable from the system board.

  • Page 61: Speaker Assembly

    Removal and replacement procedures Speaker assembly Description Spare part number All countries and regions except India 486865-001 India 486865-D61 Before removing the speaker assembly: 1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.
  • Page 62 Removal and replacement procedures 3. Remove the two Phillips PM2.5×3.0 screws 1 that secure the speaker assembly to the computer. 4. Lift the speaker assembly 2 straight up to remove it from the computer. Reverse this procedure to install the speaker assembly. 4–26 Maintenance and Service Guide...

  • Page 63: Display Assembly

    Removal and replacement procedures Display assembly ✎ The display assembly spare part kit includes two WLAN antenna transceivers and cables, webcam (select models only), microphone, nameplate, and logo. Description Spare part number 14.1-in WXGA BrightView display with a microphone for models with discrete and UMA graphics 580763-001 subsystems 14.1-in WXGA BrightView display with a webcam/microphone for models with discrete and UMA...
  • Page 64 Removal and replacement procedures Remove the display assembly: 1. Turn the computer display-side up, with the front toward you. 2. Open the computer as far as possible. 3. Remove the wireless antenna cable 1 from the hole in the system board and the routing channels and clips built into the top cover.
  • Page 65 Removal and replacement procedures 7. Remove the four Phillips PM2.5×6.0 screws 1 that secure the display assembly to the computer. 8. Remove the display assembly 2. 9. To replace the display bezel or any of the display assembly internal components, remove the Mylar screw covers 1 and the two Phillips PM2.5×5.0 screws 2 on the display bezel lower edge.The display rubber screw covers are included in the Display Rubber Kit, spare part number 487283-001.
  • Page 66 Removal and replacement procedures 10. Flex the inside edges of the top edge 1, the left and right sides 2, and the bottom edge of the display bezel 3 until the bezel disengages from the display enclosure. 11. Remove the display bezel 4. The display bezel without a webcam module is available using spare part number 487285-001.
  • Page 67 Removal and replacement procedures 14. To replace the display panel, remove the six Phillips PM2.5×5.0 screws 1 that secure the display panel to the display enclosure. 15. Remove the display panel 2. The display panel is available using the spare part number 487279-001. 16.
  • Page 68 Removal and replacement procedures 17. To replace the display hinges, remove the four Phillips PM2.0×3.0 screws 1 that secure each hinge to the display panel. ✎ Remove and install the screws in the sequence indicated on the display hinge bracket. 18.

  • Page 69: Webcam/Microphone Module (Select Models Only)

    Removal and replacement procedures Webcam/microphone module (select models only) Description Spare part number Webcam/microphone module 487287-001 Before removing the display assembly: 1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.

  • Page 70: Microphone Module

    Removal and replacement procedures Microphone module Description Spare part number Microphone module (includes cable) 517629-001 Before removing the display assembly: 1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.

  • Page 71: Top Cover

    Removal and replacement procedures Top cover Description Spare part number Top cover 487300-001 TouchPad (includs cables) 494960-001 TouchPad bracket 494962-001 TouchPad button board (includes cables) 494965-001 Before removing the top cover: 1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.
  • Page 72 Removal and replacement procedures Remove the top cover: 1. Turn the computer upside down with the front toward you. 2. Remove the following screws that secure the top cover to the base enclosure: 1 Three Phillips PM2.5×10.0 screws 2 Two Phillips PM2.5×5.0 screws 3 Two Phillips PM2.0×3.0 screws 3.
  • Page 73 Removal and replacement procedures Reverse this procedure to install the top cover. Maintenance and Service Guide 4–37...

  • Page 74: Bluetooth Module And Cable (Select Models Only)

    Removal and replacement procedures Bluetooth module and cable (select models only) Description Spare part number Bluetooth module 537921-001 Bluetooth module cable for discrete models 488130-001 Bluetooth module cable for UMA models 486868-001 Before removing the Bluetooth module: 1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.
  • Page 75 Removal and replacement procedures Remove the Bluetooth module and cable: 1. Turn the top cover upside down with the front toward you. 2. Lift the Bluetooth module 1 away from computer. 3. Disconnect the Bluetooth module cable 2 from the system board and Bluetooth module. 4.

  • Page 76: Modem Module

    Removal and replacement procedures Modem module Description Spare part number All countries and regions except Australia and New Zealand 461749-001 Australia and New Zealand 461749-011 Before removing the modem module: 1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.
  • Page 77 Removal and replacement procedures Remove the modem module: 1. Turn the computer right-side up, with the front toward you. 2. Remove the two Phillips PM2.0×4.0 screws 1 that secure the modem module to the system board. 3. Disconnect the modem module cable 2 from the modem module. 4.

  • Page 78: Audio Board

    Removal and replacement procedures Audio board Description Spare part number Audio board 487344-001 Audio board cable 486841-001 Before removing the audio board: 1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.
  • Page 79 Removal and replacement procedures Remove the audio board and cable: 1. Disconnect the audio board cable 1 from the system board. 2. Remove the cable from between the components that secure it in the base 2. 3. Remove the two Phillips PM2.5×3.0 screws 3 that secures the audio board to the system board. 4.

  • Page 80: Usb Board

    Removal and replacement procedures USB board Description Spare part number USB board 486842-001 USB board cable 486843-001 Before removing the USB board: 1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.
  • Page 81 Removal and replacement procedures Remove the USB board and cable: 1. Turn the computer display-side up, with the right side toward you. 2. Disconnect the USB board cable 1 from the system board. 3. Remove the cable 2 from the base enclosure clips. 4.

  • Page 82: Power Connector And Cable

    Removal and replacement procedures Power connector and cable Description Spare part number Power connector and cable 486864-001 Before removing the power connector and cable: 1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.
  • Page 83 Removal and replacement procedures Remove the power connector and cable: 1. Turn the computer right-side up. 2. Position the computer with the right side toward you. 3. Disconnect the power connector cable 1 from the bottom of the system board. 4.

  • Page 84: System Board

    Removal and replacement procedures System board ✎ The system board spare part kit includes replacement thermal material. Description Spare part number Discrete graphics subsystems 590329-001 UMA graphics subsystems 590330-001 Before removing the system board: 1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.
  • Page 85 Removal and replacement procedures When replacing the system board, be sure that the following additional components are removed from the defective system board and installed on the replacement system board: ■ Fan/heat sink assembly (see “Heat sink/fan assembly or heat sink” on page 4-52) ■...
  • Page 86 Removal and replacement procedures 4. Disconnect the power connector cable. 5. Remove the two Phillips PM2.5×5.0 screws that secure the system board to the base enclosure. 4–50 Maintenance and Service Guide...
  • Page 87 Removal and replacement procedures 6. Lift the right side 1 of the system board until it rests at an angle 2. 7. Remove the system board by sliding it to the right at an angle 3 until the connectors on the left side of the system board disengage from the base enclosure.

  • Page 88: Heat Sink/Fan Assembly Or Heat Sink

    Removal and replacement procedures Heat sink/fan assembly or heat sink Description Spare part number Heat sink/fan assembly for models with discrete graphics subsystems (includes thermal material) 591956-001 Heat sink for models with UMA graphics subsystems (includes thermal material) 591957-001 ✎ To properly ventilate the computer, allow at least a 7.6 cm (3 in) clearance on the left side of the computer.
  • Page 89 Removal and replacement procedures Remove the fan/heat sink: 1. Turn the system board upside down, with the front toward you. ✎ Steps two through four apply to computer models equipped with graphics subsystems with discrete memory. Steps five and six apply to computer models equipped with graphics subsystems with UMA memory. 2.
  • Page 90 Removal and replacement procedures ✎ The thermal material must be thoroughly cleaned from the surface of the fan/heat sink assembly and the system board each time the heat sink assembly is removed. Thermal material is applied to the discrete fan/heat sink to correspond with components on the system board as follows: the processor 1, the Northbridge chip 2, the ATI video chip 3, and the capacitors 4.
  • Page 91 Removal and replacement procedures ✎ The thermal material must be thoroughly cleaned from the surface of the heat sink assembly and the system board each time the heat sink assembly is removed. Thermal material is applied to the heat sink to correspond with components on the system board as follows: the processor 1, the Northbridge chip 2, and the capacitors 3.

  • Page 92: Fan (For Models With Uma Graphics Subsystems)

    Removal and replacement procedures Fan (for models with UMA graphics subsystems) Description Spare part number 486844-001 Before removing the fan: 1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.

  • Page 93: Processor

    Removal and replacement procedures Processor ✎ The processor spare part kit includes replacement thermal material. Description Spare part number Intel Arrandale CPU-uPGA Socket Single-Core i5-520M (2.4 GHz, 3 MB L3 cache, 1066 MHz SC 594187-001 Turbo) Intel Arrandale CPU-uPGA Socket Single-Core i5-540M (2.53 GHz, 3 MB L3 cache, 1066 MHz SC 594188-001 Turbo) Before removing the processor:...
  • Page 94 Removal and replacement procedures Remove the processor: 1. Use a flat-bladed screwdriver to turn the processor locking screw 1 one half-turn counterclockwise until you hear a click. 2. Lift the processor 2 straight up to remove it. ✎ When installing the processor, align the gold triangle 3 on the processor with the triangle 4 embossed on the processor socket.

  • Page 95: Setup Utility

    Setup Utility Starting Setup Utility Setup Utility is a ROM-based information and customization utility that can be used even when your Windows operating system is not working. The utility reports information about the computer and provides settings for startup, security, and other preferences. To start Setup Utility: »...

  • Page 96: Navigating And Selecting In Setup Utility

    Setup Utility Navigating and selecting in Setup Utility Because Setup Utility is not Windows based, it does not support the TouchPad. Navigation and selection are by keystroke. ■ To choose a menu or a menu item, use the arrow keys. ■...

  • Page 97: Exiting Setup Utility

    Setup Utility Exiting Setup Utility You can exit Setup Utility with or without saving changes. ■ To exit Setup Utility and save your changes from the current session: If the Setup Utility menus are not visible, press the key to return to the menu display. Then use the arrow keys to select Exit >...

  • Page 98: System Configuration Menu

    Setup Utility System Configuration menu Select To do this Language Support Change Setup Utility language. Button Sound (select models only) Enable/disable the capacitative button tapping sound. Virtualization Technology (select models Enable/disable the processor Virtualization Technology. only) Processor C6 State (select models only) Enable/disable the processor C6 sleep state.

  • Page 99: Specifications

    Specifications Computer specifications Metric U.S. Dimensions Length 23.7 cm 9.33 in Width 33.4 cm 13.15 in Height (front to rear) 3.33 to 3.97 cm 1.31 to 1.56 in Weight 2.36 kg 5.2 lbs Input power Operating voltage 18.5 V dc to 19.0 V dc Operating current 3.5 A or 4.74 A Temperature...

  • Page 100: 14.1-In Display Specifications

    Specifications 14.1-in display specifications Metric U.S. Dimensions Height 30.37 cm 11.96 in Width 18.98 cm 7.47 in Diagonal 35.82 cm 14.10 in Number of colors More than 262,144 Contrast ratio More than 300:1 Brightness 200 nits (typical) Pixel resolution Pitch 0.2373 ×...

  • Page 101: Hard Drive Specifications

    Specifications Hard drive specifications 500-GB* 320-GB* 250-GB* 160-GB* Dimensions Height 9.5 mm 9.5 mm 9.5 mm 9.5 mm Width 70 mm 70 mm 70 mm 70 mm Weight 7200-rpm 115 g 115 g 115 g 115 g Interface type SATA SATA SATA SATA...

  • Page 102: Blu-Ray Rom Dvd±R/Rw Supermulti Dl Drive With Lightscribe Specifications

    Specifications Blu-ray ROM DVD±R/RW SuperMulti DL Drive with LightScribe specifications Applicable disc Read: Write: CD-DA, CD+(E)G, CD-MIDI, CD-R, CD-RW, DVD+R, CD-TEXT, CD-ROM, CD-ROM DVD+R(9), DVD+RW, DVD-R, XA, MIXED MODE CD, CD-I, DVD-R(9), DVD-RW, CD-I Bridge (Photo-CD, Video DVD-RAM, LightScribe CD), Multisession CD (Photo-CD, CD-EXTRA, Portfolio, CD-R, CD-RW), CD-R, CD-RW, DVD-ROM...

  • Page 103: Dvd±Rw Supermulti Dl Drive With Lightscribe Specifications

    Specifications DVD±RW SuperMulti DL Drive with LightScribe specifications Applicable disc Read: Write: CD-DA, CD+(E)G, CD-MIDI, CD-R, CD-RW, DVD+R, CD-TEXT, CD-ROM, CD-ROM DVD+RW, DVD-R, DVD-RW, XA, MIXED MODE CD, CD-I, DVD-RAM, LightScribe CD-I Bridge (Photo-CD, Video CD), Multisession CD (Photo-CD, CD-EXTRA, Portfolio, CD-R, CD-RW), CD-R, CD-RW, DVD-ROM (DVD-5, DVD-9, DVD-10,...

  • Page 104: System Dma Specifications

    Specifications System DMA specifications Hardware DMA System function DMA0 Reserve DMA1 Reserve DMA2 Reserve DMA3 Reserve DMA4 Direct memory access controller DMA5 Reserve DMA6 Reserve DMA7 Reserve System interrupt specifications (for models with discrete graphics subsystems) Hardware IRQ System function IRQ1 Standard PS/2 Keyboard IRQ12...

  • Page 105: System Interrupt Specifications (For Models With Uma Graphics Subsystems)

    Specifications System interrupt specifications (for models with UMA graphics subsystems) Hardware IRQ System function IRQ1 Standard 101/102-key keyboard or Microsoft Natural PS/2 Keyboard with HP IRQ12 PS/2 Compatible Mouse IRQ13 Numeric data processor IRQ16 High Definition Audio Controller IRQ16 Standard OpenHCD USB Host Controller IRQ16 Standard OpenHCD USB Host Controller IRQ17...

  • Page 106: System I/O Address Specifications (For Models With Discrete Graphics Subsystems)

    Specifications System I/O address specifications (for models with discrete graphics subsystems) I/O address (hex) System function (shipping configuration) 000 - 00F Direct memory access controller 010 - 01F Motherboard resources 020 - 021 Programmable interrupt controller 02E - 02F Motherboard resources 040 - 043 System timer 060 - 060...
  • Page 107 Specifications I/O address (hex) System function (shipping configuration) C6F - C6F Motherboard resources CD0 - CDB Motherboard resources 2000 - 20FF Realtek RTL8102E/RTL8103E Family PCI-E Fast Ethernet NIC (NDIS 6.20) 2000 - 2FFF PCI standard PCI-to-PCI bridge 3000 - 30FF ATI Mobility Radeon HD 4330 Series 3000 - 3FFF PCI standard PCI-to-PCI bridge...

  • Page 108: System I/O Address Specification (For Models With Uma Graphics Subsystems)

    Specifications System I/O address specification (for models with UMA graphics subsystems) I/O address (hex) System function (shipping configuration) 000 - 00F Direct memory access controller - 01F Motherboard resources 020 - 021 Programmable interrupt controller 02E - 02F Motherboard resources 040 - 043 System timer 060 - 060...
  • Page 109 Specifications I/O address (hex) System function (shipping configuration) 2000 - 2FFF PCI standard PCI-to-PCI bridge 3000 - 3FFF PCI standard PCI-to-PCI bridge 4010 - 401F Standard AHCI 1.0 Serial ATA Controller 4030 - 4037 Standard AHCI 1.0 Serial ATA Controller 4038 - 403F Standard AHCI 1.0 Serial ATA Controller 4048 - 404B...

  • Page 110: Backup And Recovery

    Backup and recovery Overview Recovery after a system failure is as complete as your most current backup. HP recommends creating recovery discs immediately after software setup. As you add new software and data files, continue to back up your system on a regular basis to maintain a reasonably current backup.

  • Page 111: Creating Recovery Discs

    Backup and recovery Creating recovery discs HP recommends creating recovery discs to be sure that you can restore your system to its original factory state if you experience serious system failure or instability. Create these discs after setting up the computer for the first time.

  • Page 112: Backing Up Your Information

    Backup and recovery Backing up your information As you add new software and data files, back up your system on a regular basis to maintain a reasonably current backup. Back up your system at the following times: ■ At regularly scheduled times ✎...

  • Page 113: Using Windows Backup And Restore

    Backup and recovery Using Windows Backup and Restore ✎ Be sure that the computer is connected to AC power before starting the backup process. ✎ The backup process might take over an hour, depending on file size and the speed of the computer. To create a backup using Windows Backup and Restore: 1.

  • Page 114: Performing A Recovery

    Backup and recovery To Create a system restore point To create a system restore point: 1. Select Start > Control Panel > System and Security > System. 2. In the left pane, click System Protection. 3. Click the System Protection tab. 4.

  • Page 115: Recovering From The Recovery Discs

    Backup and recovery Recovering from the recovery discs To restore the system from the recovery discs: 1. Back up all personal files. 2. Insert the first recovery disc into the optical drive and restart the computer. 3. Follow the on-screen instructions. Recovering from the dedicated recovery partition (select models only) ✎...

  • Page 116: Connector Pin Assignments

    Connector pin assignments Audio-in (microphone) Signal Audio signal in Audio signal in Ground Audio-out (headphone) Signal Audio out, left channel Audio out, right channel Ground Maintenance and Service Guide 8–1...

  • Page 117: External Monitor

    Connector pin assignments External monitor Signal Red analog Green analog Blue analog Not connected Ground Ground analog Ground analog Ground analog +5 VDC Ground Monitor detect DDC 2B data Horizontal sync Vertical sync DDC 2B clock 8–2 Maintenance and Service Guide...

  • Page 118: Hdmi

    Connector pin assignments HDMI Signal Transition minimized differential signal (TDMS) data 2+ TDMS data 2 shield TDMS data 2- TDMS data 1+ TDMS data 1 shield TDMS data 1 shield TDMS data 0+ TDMS data 0 shield TDMS data 0- TDMS clock + TDMS data clock shield TDMS data clock-...

  • Page 119: Modem) (Select Models Only)

    Connector pin assignments RJ-11 (modem) (select models only) Signal Unused Ring Unused Unused Unused 8–4 Maintenance and Service Guide...

  • Page 120: Network)

    Connector pin assignments RJ-45 (network) Signal Transmit + Transmit - Receive + Unused Unused Receive - Unused Unused Maintenance and Service Guide 8–5...

  • Page 121: Universal Serial Bus

    Connector pin assignments Universal Serial Bus Signal +5 VDC Data Data + Ground 8–6 Maintenance and Service Guide...

  • Page 122: Power Cord Set Requirements

    Power cord set requirements The wide range input feature of the computer permits it to operate from any line voltage from 100 to 120 volts AC or from 220 to 240 volts AC. The 3-conductor power cord set included with the computer meets the requirements for use in the country or region where the equipment is purchased.

  • Page 123: Requirements For Specific Countries And Regions

    Power cord set requirements Requirements for specific countries and regions Country/region Accredited agency Applicable note number Australia EANSW Austria Belgium CEBC Canada Denmark DEMKO Finland FIMKO France Germany Italy Japan METI The Netherlands KEMA Norway NEMKO The People's Republic of China South Korea Sweden SEMKO...

  • Page 124: Recycling

    Recycling Battery When the battery has reached the end of its useful life, do not dispose of the battery in general household waste. Follow the local laws and regulations in your area for computer battery disposal. Display Å WARNING: The backlight contains mercury. Caution must be exercised when removing and handling the backlight to avoid damaging this component and causing exposure to the mercury.
  • Page 125 Recycling To disassemble the display assembly: 1. Remove all screw covers 1 and screws 2 that secure the display bezel to the display assembly. 2. Lift up and out on the left and right inside edges 1 and the top and bottom inside edges 2 of the display bezel until the bezel disengages from the display assembly.
  • Page 126 Recycling 4. Disconnect all display panel cables 1 from the display inverter and remove the inverter 2. 5. Remove all screws 1 that secure the display panel assembly to the display enclosure. 6. Remove the display panel assembly 2 from the display enclosure. 7.
  • Page 127 Recycling 9. Use a sharp-edged tool to cut the tape 1 that secures the sides of the display panel to the display panel frame. 10. Remove the display panel frame 2 from the display panel. 11. Remove the screws 1 that secure the backlight cover to the display panel. 12.
  • Page 128 Recycling 16. Turn the display panel upside down. Å WARNING: The backlight contains mercury. Exercise caution when removing and handling the backlight to avoid damaging this component and causing exposure to the mercury. 17. Remove the backlight frame from the display panel. 18.
  • Page 129 Recycling 19. Disconnect the display cable 1 from the LCD panel. 20. Remove the screws 2 that secure the LCD panel to the display rear panel. 21. Release the LCD panel 3 from the display rear panel. 22. Release the tape 4 that secures the LCD panel to the display rear panel. 23.
  • Page 130 Index Blu-ray ROM with LightScribe DVD±R/RW SuperMulti Double-Layer Drive AC adapter precautions 4–2 location 2–12 removal 4–20 spare part numbers 3–11 3–12 spare part numbers 3–15 4–20 administrator password 5–3 specifications 6–4 antenna boot options 5–4 disconnecting 4–16 4–18 boot order 5–4 removal 4–33 bottom components 2–10 spare part numbers 3–8...
  • Page 131 Index HDMI port 8–3 Ethernet product description 1–2 headphone jack –1 exiting Setup Utility 5–3 microphone jack 8–1 external media card product description 1–3 modem jack 8–4 external monitor port monitor port 8–2 connector pinout 9–2 network jack 8–5 illustrated 2–9 RJ-11 jack 8–4 RJ-45 jack 8–5 key 7–6...
  • Page 132 Index memory module removal 4–10 internal display switch spare part numbers 3–7 3–12 3–13 4–10 illustrated 2–5 memory module compartment 2–10 spare part number 3–13 memory module cover, illustrated 3–9 inverter memory product description 1–2 removal 4–31 memory test 5–4 spare part number 3–8 3–12 4–31...
  • Page 133 Index Plastics Kit security 1–4 contents 3–9 serviceability 1–4 spare part numbers 3–3 3–9 webcam 1–2 spare parts numbers 3–13 wireless 1–3 pointing device product name 1–1 3–1 4–5 components 2–1 product number 3–1 illustrated 2–1 product description 1–3 rear components 2–7 ports recovery eSATA/USB 2–9...
  • Page 134 Index service tag 3–1 4–5 TouchPad light 2–1 serviceability product description 1–4 TouchPad on/off button 2–1 Setup Utility TouchPad scroll zone 2–1 changing the language 5–1 Diagnostics menu 5–4 Universal Serial Bus (USB) port displaying system information 5–3 connector pinout 8–6 exiting 5–3 location 2–8 Main menu 5–3...

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