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Compaq Presario CQ45 Notebook PC Maintenance and Service Guide...
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Corporation. SD Logo is a trademark of its proprietor. The information contained herein is subject to change without notice. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty.
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Safety warning notice WARNING! To reduce the possibility of heat-related injuries or of overheating the computer, do not place the computer directly on your lap or obstruct the computer air vents. Use the computer only on a hard, flat surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or clothing, to block airflow.
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14.1-inch, WXGA, BrightView display specifications ... 95 Hard drive specifications ... 96 DVD±RW and CD-RW Super Multi Double-Layer Combo Drive specifications ... 97 System DMA specifications ... 98 System interrupt specifications—Intel processors ... 99 System interrupt specifications—AMD processors ... 100 System I/O address specifications—Intel processors ...
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External monitor ... 132 RJ-11 (modem) ... 133 RJ-45 (network) ... 133 HDMI ... 134 Universal Serial Bus ... 134 10 Power cord set requirements Requirements for all countries or regions ... 136 Requirements for specific countries or regions ... 137 11 Recycling Battery ...
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Category Description Southbridge: SB700 Graphics nVidia Discrete PCI Express × 16 Graphics nVidia NB9M GE-S with 256 MB of dedicated video memory (32M × 16 DDR2 × 4 PCs) System design supports up to 12-W GPU requirement. Intel Graphics, Intel UMA (integrated) with shared video memory: ●...
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Category Description ● 2048 (2048 × 2, 1024 × 2) ● 1024 (1024 × 1, 512 × 2) Hard drives Supports 9.5-mm, 2.5-inch hard drives Serial ATA Supports the following drives: ● 320 GB, 5400 rpm ● 250 GB, 5400 rpm ●...
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Hot plug/unplug and auto detect for correct output to wide-aspect vs. standard aspect video HDMI v1.3 supporting 1080p with HDCP eSATA/USB port combo Docking Expansion port 3 supports HP xb3000 Notebook Expansion Base and HP Notebook QuickDock Keyboard/pointing 14.1-inch keyboard devices...
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Category Description 6-cell 2.20-Ah Li-ion battery 65-W AC adapter with Smart-Pin DC connector 90-W AC adapter with Smart-Pin DC connector Security Security cable slot Operating system Preinstalled: Free DOS Windows Vista Business (32-bit) Windows Vista Home Basic (32-bit) Windows Vista Premium (32- and 64-bit) √ Windows Vista Ultimate (64-bit) Serviceability End-user replaceable parts:...
● Blinking: The hard drive or optical drive is being accessed. ● On: HP ProtectSmart Hard Drive Protection has temporarily parked the internal hard drive. On: Caps lock is on. ● Blue: An integrated wireless device, such as a wireless local area network (WLAN) device and/or a Bluetooth®...
Component Volume up light Num lock light *The 2 power lights display the same information. The light on the power button is visible only when the computer is open. The power light on the front of the computer is visible whether the computer is open or closed. Buttons, speakers, and fingerprint reader (select models only) Component Speakers (2)
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Component Media button Wireless button Volume mute button Volume scroll zone Fingerprint reader (select models only) *This table describes factory settings. For information about changing factory settings, refer to the user guides located in Help and Support. Description To learn more about your power settings, select Start > Control Panel >...
Keys NOTE: Your computer may look slightly different from the illustration in this section. Component Windows logo key Embedded numeric keypad keys Windows applications key Navigation keys (home, pg up, pg down) Function keys Chapter 2 External component identification Description Displays system information when pressed in combination with key.
Display NOTE: Your computer may look slightly different from the illustration in this section. Component Internal display switch Internal microphones (2) Integrated webcam light Integrated webcam Wireless antennae (select models only) On select computer models, at least 2 antennae send and receive signals from one or more wireless devices.
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NOTE: For optimal transmission, keep the areas immediately around the antennae free from obstructions. To see wireless regulatory notices, refer to the section of the Regulatory, Safety and Environmental Notices that applies to your country or region. These notices are located in Help and Support. Chapter 2 External component identification...
Blinking: The hard drive or optical drive is being accessed. ● On: HP ProtectSmart Hard Drive Protection has temporarily parked the internal hard drive. Receives a signal from the HP Remote Control (select models only). Connects an optional computer headset microphone, stereo array microphone, or monaural microphone.
Left-side components NOTE: Your computer may look slightly different from the illustration in this section. Component Security cable slot External monitor port Expansion port 3 (select models only) RJ-45 (network) jack HDMI port eSATA/USB port (select models only) Digital Media Slot light Digital Media Slot ExpressCard slot (select models only) Chapter 2 External component identification...
Rear component Component Vent Right-side components NOTE: Your computer may look slightly different from the illustration in this section. Component Optical drive light Optical drive USB ports (2) RJ-11 (modem) jack (select models only) Power connector Description Enables airflow to cool internal components. NOTE: The computer fan starts up automatically to cool internal components and prevent overheating.
Bottom components Component Hard drive and WLAN module compartment Memory module compartment Mini Card compartment Battery release latch Battery bay Vents (4) Chapter 2 External component identification Description Holds the hard drive and, for select models only, the wireless LAN (WLAN) device.
Illustrated parts catalog Serial number location When ordering parts or requesting information, provide the computer serial number and model number located on the bottom of the computer. Serial number location...
Computer major components Item Description 14.1-inch, WXGA, BrightView display assembly Chapter 3 Illustrated parts catalog Spare part number...
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Item Description NOTE: Display assembly components on page 24 internal component spare part information. For use only in computer models with a camera module For use only in computer models without a camera module Switch cover (includes power button board and cable, volume/LED board, and strip cover) Keyboards Canadian French...
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Item Description (12) Modem module (includes modem module cable and RJ-11 connector) For use in all countries and regions except for Australia and New Zealand For use in Australia and New Zealand Modem module cable (includes RJ-11 connector) (13) WLAN modules Intel WiFi Link 5100 802.11a/b/g/n WLAN module for use in all countries and regions Intel WiFi Link 5100 802.11a/b/g WLAN module for use in all countries and regions Broadcom 4321 Wi-Fi Adapter for use in Afghanistan, Albania, Algeria, Andorra, Angola,...
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Item Description Sao Tome and Principe, Saudi Arabia, Senegal, Serbia and Montenegro, the Seychelles, Sierra Leone, Singapore, Slovakia, Slovenia, the Solomon Islands, Somalia, South Africa, South Korea, Spain, Sri Lanka, St. Kitts and Nevis, St. Lucia, St. Vincent and the Grenadines, Suriname, Swaziland, Sweden, Switzerland, Taiwan, Tajikistan, Tanzania, Togo, Tonga, Trinidad and Tobago, Tunisia, Turkey, Turkmenistan, Tuvalu, Uganda, Ukraine, the United Arab Emirates, the United Kingdom, Uruguay, Uzbekistan, Vanuatu, Venezuela, Vietnam, Yemen, Zaire, Zambia,...
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Item Description For use in computer models with AMD processors: ● 320-GB, 5400-rpm ● 250-GB, 5400-rpm ● 160-GB, 5400-rpm ● 120-GB, 5400-rpm Hard drive hardware kit (contains screws and hard drive bracket; not illustrated) (18) Optical drives (include bezel) For use in computer models with Intel processors: ●...
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Item Description ● Turion Ultra ZM-80 (2.1-GHz, 2x1-MB L2 cache) ● Turion RM-70 2.1-GHz processor (2x512-KB L2 cache) ● Athlon QL-60 1.9-GHz processor (2x512-KB L2 cache) ● Sempron SI-40 2.00-GHz processor (512-KB L2 cache) (21) Bluetooth module Bluetooth module cable (not illustrated) For use only in computer models with Intel or AMD processors with UMA graphics subsystems For use only in computer models with Intel processors with discrete graphics subsystems...
Display assembly components Item Description Display bezels For use only in computer models with a camera module For use only in computer models without a camera module Display Hinge Kit Camera/microphone module 14.1-inch, WXGA, TFT BrightView display panel (includes display panel cable) For use only with computer models with Intel processors For use only with computer models with AMD processors Display inverter (includes Mylar shield)
Mass storage devices Item Description Hard drives (include hard drive bracket) For use only in computer models with Intel processors: ● 320-GB, 5400-rpm ● 250-GB, 5400-rpm ● 160-GB, 5400-rpm ● 120-GB, 5400-rpm For use in computer models with AMD processors: ●...
90-W PFC AC adapter 65-W PFC AC adapter Earbud headset HP carrying case HP slim case HP Remote Control for use with computer models with AMD processors Optical wired mouse Wireless laser mouse (includes cable adapter) Fingerprint reader Remote control, ExpressCard...
Sequential part number listing Spare part Description number 371693-001 Earbud headset 418162-001 HP carrying case 418163-001 HP slim case 430958-001 Wireless laser mouse (includes cable adapter) 436238-001 Optical wired mouse 453730-002 Broadcom 4321 Wi-Fi Adapter for use in Afghanistan, Albania, Algeria, Andorra, Angola, Antigua & Barbuda, Argentina, Armenia, Aruba, Australia, Austria, Azerbaijan, the Bahamas, Bahrain, Bangladesh, Barbados, Belgium, Belize, Benin, Bermuda, Bolivia, Bosnia &...
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65-W PFC AC adapter 464793-001 Remote control, ExpressCard 465540-001 HP Remote Control for use with computers with AMD processors 480985-001 Intel WiFi Link 5100 802.11a/b/g/n WLAN module for use in all countries and regions 482158-001 Hard drive hardware kit (contains screws and hard drive bracket)
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Spare part Description number 482182-001 BD/DVD±R/RW Super Multi Double-Layer Combo Drive for use only in computer models with Intel processors (includes bezel) 482182-002 BD/DVD±R/RW Super Multi Double-Layer Combo Drive for use only in computer models with AMD processors (includes bezel) 482186-003 6-cell, 2.20-Ah battery 482957-001...
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Spare part Description number 486842-001 USB board 486843-001 USB board cable 486844-001 System fan for use in computer models with Intel or AMD processors and UMA graphics subsystems 486846-001 Display lid switch module for use in computer models with AMD processors 486860-001 Top cover for use only in computer models with a fingerprint reader (includes TouchPad and cable) 486861-001...
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Spare part Description number 487345-005 AMD Turion Ultra ZM-86 2.4-GHz processor, 2x1-MB L2 cache; includes thermal material 487346-005 AMD Turion Ultra ZM-82 2.2-GHz processor, 2x1-MB L2 cache; includes thermal material 487347-005 AMD Turion Ultra ZM-80 2.1-GHz processor, 2x1-MB L2 cache; includes thermal material 487348-006 AMD Turion RM-70 2.1-GHz processor, 2x512-KB L2 cache;...
Removal and replacement procedures Preliminary replacement requirements Tools required You will need the following tools to complete the removal and replacement procedures: ● Flat-bladed screwdriver ● Magnetic screwdriver ● Phillips P0 and P1 screwdrivers Service considerations The following sections include some of the considerations that you must keep in mind during disassembly and assembly procedures.
Cables and connectors CAUTION: When servicing the computer, be sure that cables are placed in their proper locations during the reassembly process. Improper cable placement can damage the computer. Cables must be handled with extreme care to avoid damage. Apply only the tension required to unseat or seat the cables during removal and insertion.
Grounding guidelines Electrostatic discharge damage Electronic components are sensitive to electrostatic discharge (ESD). Circuitry design and structure determine the degree of sensitivity. Networks built into many integrated circuits provide some protection, but in many cases, ESD contains enough power to alter device parameters or melt silicon junctions. A discharge of static electricity from a finger or other conductor can destroy static-sensitive devices or microcircuitry.
Packaging and transporting guidelines Follow these grounding guidelines when packaging and transporting equipment: ● To avoid hand contact, transport products in static-safe tubes, bags, or boxes. ● Protect ESD-sensitive parts and assemblies with conductive or approved containers or packaging. ● Keep ESD-sensitive parts in their containers until the parts arrive at static-free workstations.
Equipment guidelines Grounding equipment must include either a wrist strap or a foot strap at a grounded workstation. ● When seated, wear a wrist strap connected to a grounded system. Wrist straps are flexible straps with a minimum of one megohm ±10% resistance in the ground cords. To provide proper ground, wear a strap snugly against the skin at all times.
Unknown user password If the computer you are servicing has an unknown user password, follow these steps to clear the password. NOTE: These steps also clear CMOS. Before disassembling the computer, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.
Make special note of each screw size and location during removal and replacement. Serial number Report the computer serial number to HP when requesting information or ordering spare parts. The serial number is located on the bottom of the computer. Component replacement procedures...
Computer feet Description Rubber Feet Kit The computer feet are adhesive-backed rubber pads. The feet attach to the base enclosure in the locations illustrated below. Chapter 4 Removal and replacement procedures Spare part number 486863-001...
Battery Description 12-cell, 8.80-Ah Li-ion battery 6-cell, 2.55-Ah Li-ion battery 6-cell, 2.20-Ah Li-ion battery Before disassembling the computer, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect all external devices connected to the computer.
Optical drive NOTE: All optical drive spare part kits include an optical drive bezel. Description For use in computer models with Intel processors: DVD±RW and CD-RW Super Multi Double-Layer Combo Drive with LightScribe Bezel for DVD±RW and CD-RW Super Multi Double-Layer Combo Drive with LightScribe (includes mounting hardware) DVD±RW and CD-RW Super Multi Double-Layer Combo Drive Bezel for DVD±RW and CD-RW Super Multi Double-Layer Combo Drive (includes mounting...
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Use the media tray frame to remove the optical drive (3). If it is necessary to replace the optical drive bracket, position the optical drive with the optical drive bracket toward you. Remove the two Phillips PM2.0×3.0 screws (1) that secure the optical drive bracket to the optical drive.
Hard drive NOTE: All hard drive spare part kits include a hard drive bracket. Description For use in computer models with Intel processors: 320-GB, 5400-rpm 250-GB, 5400-rpm 160-GB, 5400-rpm 120-GB, 5400-rpm For use in computer models with AMD processors: 320-GB, 5400-rpm 250-GB, 5400-rpm 160-GB, 5400-rpm 120-GB, 5400-rpm...
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Lift the left side of the hard drive cover (2), swing it to right, and remove the cover (3). The hard drive cover is included in the Plastics Kit, spare part number 486862-001. Remove the three Phillips PM2.0×4.0 screws (1) that secure the hard drive to the computer. Use the Mylar tab (2) to slide the hard drive (3) until it disconnects from the connector, and then lift the hard drive up and out of the computer (4).
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Lift the bracket (2) straight up to remove it from the hard drive. Reverse this procedure to reassemble and install the hard drive. Chapter 4 Removal and replacement procedures...
WLAN module Description WLAN modules: Intel WiFi Link 5100 802.11a/b/g/n WLAN module for use in all countries and regions Intel WiFi Link 5100 802.11a/b/g WLAN module for use in all countries and regions Broadcom 4321 Wi-Fi Adapter for use in Afghanistan, Albania, Algeria, Andorra, Angola, Antigua & Barbuda, Argentina, Armenia, Aruba, Australia, Austria, Azerbaijan, the Bahamas, Bahrain, Bangladesh, Barbados, Belgium, Belize, Benin, Bermuda, Bolivia, Bosnia &...
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Description For use in Canada, Cayman Islands, Guam, Puerto Rico, the United States, and the Virgin Islands 459263-001 For use in Afghanistan, Albania, Algeria, Andorra, Angola, Antigua & Barbuda, Argentina, Armenia, Australia, Austria, Azerbaijan, Bahamas, Bahrain, Bangladesh, Barbados, Belarus, Belgium, Belize, Benin, Bhutan, Bolivia, Bosnia &...
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Remove the WLAN module (3) by pulling it away from the slot at an angle. CAUTION: To prevent an unresponsive system, replace the wireless module only with a wireless module authorized for use in the computer by the governmental agency that regulates wireless devices in your country or region.
RTC battery NOTE: Removing the RTC battery and leaving it uninstalled for 5 or more minutes causes all passwords and CMOS settings to be cleared. Description RTC battery (includes 2-sided tape) Before removing the RTC battery, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.
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Remove the RTC battery (2). Reverse this procedure to install the RTC battery. Component replacement procedures...
Memory module Description For use in computer models with Intel processors: 2048-MB (800-MHz, PC2-6400, 1-DIMM) 1024-MB (800-MHz, PC2-6400, 1-DIMM) 512-MB (800-MHz, PC2-6400, 1-DIMM) For use in computer models with AMD processors: 2048-MB (800-MHz, PC2-6400, 1-DIMM) 1024-MB (800-MHz, PC2-6400, 1-DIMM) 512-MB (800-MHz, PC2-6400, 1-DIMM) Before removing the memory module, follow these steps: Shut down the computer.
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Spread the retaining tabs (1) on each side of the memory module slot to release the memory module. (The edge of the module opposite the slot rises away from the computer.) Remove the module (2) by pulling it away from the slot at an angle. NOTE: Memory modules are designed with a notch (3) to prevent incorrect insertion into the memory module slot.
Keyboard For use in: Canadian French Latin America South Korea Before removing the keyboard, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect all external devices connected to the computer.
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Lift the keyboard (2) up until the tabs on the bottom of the keyboard are clear of the switch cover. Release the zero insertion force (ZIF) connector (1) to which the keyboard cable is attached and disconnect the keyboard cable (2) from the system board. Remove the keyboard.
Switch cover Description Switch cover (includes power button board and cable, volume/LED board, and LED cover) Before removing the switch cover, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.
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Release the ZIF connector to which the volume board cable (2) is connected and disconnect the cable from the system board. Lift the front edge of the switch cover to disengage it from the computer, pull the switch cover toward the display until the light pipe on the front of the switch cover clears the top cover, and then lift the cover up and out of the computer (3).
Speaker assembly Description Speaker assembly Before removing the speaker assembly, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect all external devices connected to the computer.
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Lift the speaker assembly (2) straight up to remove it from the computer. Reverse this procedure to install the speaker assembly. Component replacement procedures...
Display assembly Description 14.1-inch, WXGA, BrightView display assembly for use only in computer models with a camera module (includes microphones) 14.1-inch, WXGA, BrightView display assembly for use only in computer models without a camera module (includes microphones) Before removing the display assembly, follow these steps: Shut down the computer.
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Disconnect the display panel cable (2). CAUTION: Support the display assembly when removing the following screws. Failure to support the display assembly can result in damage to the display assembly and other computer components. Remove the four black Phillips PM2.5×6.0 screws (1) that secure the display assembly to the computer.
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If it is necessary to replace any of the display assembly internal components, remove the following screw covers and screws. The display rubber screw covers are included in the Rubber Display Kit, spare part number 486731-001. (1) Two rubber screw covers on the display bezel bottom edge (2) Two Phillips PM2.5×6.0 screws Flex the top side (1), the left and right sides (2), and the bottom (3) of the display bezel until the bezel disengages from the display enclosure.
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Disconnect the display panel cable (2) and the backlight cable (3) from the display inverter. The display inverter is available using spare part number 486736-001. Remove the inverter. If it is necessary to replace the display panel, remove the six black Phillips PM2.5×5.0 screws (1) that secure the display panel to the display enclosure, and then lift the panel from the enclosure (2).
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The display cable is available using spare part number 486735-001. If it is necessary to replace the display hinges, remove the four silver Phillips PM2.0×3.0 screws (1) that secure each hinge to the display. Remove the display hinges (2) from the display. The display hinges are available using spare part number 486737-001.
Remove the wireless antenna transceivers and cables (4) from the display enclosure. The wireless antenna transceivers and cables are included in the Wireless Antenna Kit, spare part number 489066-001. Reverse this procedure to reassemble and install the display assembly. Camera/microphone module If it has been determined that the camera/microphone module is the component that must be replaced to complete the computer repair, the display assembly does not have to be removed.
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Pull outward on the left and right of the top edge (2) of the display bezel until the bezel disengages from the display enclosure. Release the display bezel top edge (3). Release the camera module assembly (1) from the display enclosure as far as the camera/ microphone module cable allows.
Top cover Description Top cover (includes TouchPad and cable) For use only in computer models with a fingerprint reader For use only in computer models without a fingerprint reader Before removing the top cover, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.
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Turn the computer right-side up, with the front toward you. Disconnect the following cables from the system board: ● Bluetooth module cable (1) ● TouchPad cable (2) ● Fingerprint reader board cable (if equipped) (3) ● USB board cable (4) and release from top cover clips (5) ●...
Remove the top cover (3). Reverse this procedure to install the top cover. Fingerprint reader board Description Fingerprint reader board Before removing the fingerprint reader board, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.
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Remove the fingerprint reader board: Position the top cover upside down with the front toward you. Remove the two black Phillips PM2.5×4.0 screws (1) that secure the fingerprint reader board to the computer. Lift the fingerprint reader board from the top cover (2). Reverse this procedure to install a fingerprint reader board.
TouchPad button board Description TouchPad bracket TouchPad button board Before removing the TouchPad button board, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect all external devices connected to the computer.
Remove the TouchPad button board (3) from the TouchPad bracket. Reverse the above procedure to reassemble and install the TouchPad button board. Bluetooth module Description Bluetooth module Before removing the Bluetooth module, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.
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Turn the top cover upside down with the front toward you. Disconnect the Bluetooth module cable (1) from the system board. Remove the two silver PM2.0x3.0 screws (2) that secure the Bluetooth module to the top cover. Remove the Bluetooth module (3) from the top cover. Reverse the above procedure to install the Bluetooth module.
Modem module Description Modem module for use in all countries and regions except for Australia and New Zealand (includes modem module cable) Modem module for use only in Australia and New Zealand (includes modem module cable) Modem module cable (includes RJ-11 connector) Before removing the modem module, follow these steps: Shut down the computer.
Lift up on the front of the modem module (3) to disconnect it from the system board. Remove the modem module. Reverse the above procedure to install the modem module, making sure the connector on the bottom of the modem module connects firmly into the system board. Audio board Description Audio board (includes audio connectors, infrared lens, and audio board cable)
Remove the audio board: Turn the computer upright with the front toward you. Disconnect the audio board cable (1) from the system board. Remove the cable from between the components that secure it in the base (2). Remove the two Phillips PM2.5×3.0 screws (3) that secure the audio board to the computer. Lift the rear edge of the audio board and swing it forward until the audio connectors disengage from the base enclosure.
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Remove the battery (see Battery on page Remove the following components: Hard drive (see Hard drive on page Optical drive (see Optical drive on page Keyboard (see Keyboard on page Switch cover (see Switch cover on page Speaker assembly (see Display assembly (see Top cover (see Top cover on page...
Power connector cable Description Power connector cable (includes power connector) Before removing the power connector cable, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect all external devices connected to the computer.
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Remove the cable from the base enclosure clips (3). Reverse this procedure to install the power connector cable. Component replacement procedures...
System board Description System board for use in computer models equipped with discrete graphics subsystems (includes thermal material) System board for use in computer models equipped with UMA graphics subsystems (includes thermal material) System board for use only in computer models with AMD processors (includes thermal material) When replacing the system board, be sure that the following components are removed from the defective system board and installed on the replacement system board: ●...
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Disconnect the following cables from the system board (if still connected): ● (1) Modem cable ● (2) Audio board cable ● (3) Fan cable Remove the two silver captive Phillips PM1.5×9.0 screws on the expansion connector (1). Remove the two black Phillips PM2.5×6.0 screws that secure the system board to the computer (2).
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Release the system board by sliding it to the right at an angle (3) until the connectors on the left side of the system board disengage from the base enclosure, and then remove the system board. If it is necessary to replace the modem module cable, remove the RJ-11 connector (1) from the clip built into the base enclosure.
Fan/heat sink assembly Description Fan/heat sink assembly for use in computer models with Intel processors with UMA graphics subsystems (includes thermal material) Fan/heat sink assembly for use in computer models with Intel processors with discrete graphics subsystems (includes thermal material) Fan/heat sink assembly for use in computer models with AMD processors (includes thermal material) 492260-001 NOTE: To properly ventilate the computer, allow at least a 7.6-cm (3-inch) clearance on the right side...
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Remove the fan/heat sink assembly (2). The thermal material must be thoroughly cleaned from the surface of the fan/heat sink assembly (1) and the processor (2) each time the fan/heat sink assembly is removed. Thermal pads and thermal paste must be installed on all surfaces before the fan/heat sink assembly is reinstalled. The following locations require thermal pads on systems with discrete graphics subsystems: ●...
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The following locations require thermal pads on systems with UMA graphics subsystems: ● (3) Four locations on heat sink ● (4) Capacitors ● (5) Northbridge chip Reverse this procedure to install the fan/heat sink assembly. Component replacement procedures...
System board (see Fan/heat sink assembly (see Remove the processor: Turn the processor locking screw (1) one-half turn counterclockwise until you hear a click. Lift the processor (2) straight up and remove it. NOTE: The gold triangle (3) on the processor must be aligned with the triangle icon (4) embossed on the processor slot when you install the processor.
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Switch cover (see Speaker assembly (see Display assembly (see Top cover (see System board (see Remove the system fan: Position the base enclosure with the front toward you. Remove the two black Phillips PM2.5×6.0 screws (1) that secure the system fan to the computer.
Setup Utility WARNING! Only authorized technicians trained by HP must repair this equipment. All troubleshooting and repair procedures are detailed to allow repair at only the subassembly or module level. Because of the complexity of the individual boards and subassemblies, do not attempt to make repairs at the component level or modify any printed wiring board.
Use the arrow keys to select a language, and then press enter. When a confirmation prompt with your language selected is displayed, press enter. To save your change and exit the Setup Utility, use the arrow keys to select Exit > Exit Saving Changes, and then press enter.
Restoring default settings in the Setup Utility The following procedure explains how to restore the Setup Utility default settings. If the Setup Utility is not already running, begin at step 1. If the Setup Utility is already running, begin at step 2. Open the Setup Utility by turning on or restarting the computer.
Setup Utility menus The menu tables in this section provide an overview of Setup Utility options. NOTE: Some of the Setup Utility menu items listed in this section may not be supported by your computer. Main menu Select System information Security menu Select Administrator password...
Select Diagnostics menu Select Hard Disk Self Test Secondary Hard Disk Self Test (select models only) Memory Test To do this ◦ USB Floppy ◦ Internal CD/DVD ROM Drive ◦ Hard drive ◦ USB Diskette on Key ◦ USB Hard drive ◦...
Specifications Computer specifications Dimensions Height (front to back) Width Depth Weight (with optical drive, hard drive, and battery) Input power Operating voltage Operating current Temperature Operating (not writing to optical disc) Operating (writing to optical disc) Nonoperating Relative humidity Operating Nonoperating Maximum altitude (unpressurized) Operating...
Nonoperating NOTE: Applicable product safety standards specify thermal limits for plastic surfaces. The computer operates well within this range of temperatures. 14.1-inch, WXGA, BrightView display specifications Dimensions Height Width Diagonal Number of colors Contrast ratio Brightness Pixel resolution Pitch Format Configuration Backlight Character display...
Hard drive specifications Dimensions Height Width Weight Interface type Transfer rate Synchronous (maximum) Security Seek times (typical read, including setting) Single track Average Maximum Logical blocks Disk rotational speed Operating temperature NOTE: Certain restrictions and exclusions apply. Consult technical support for details. *1 GB = 1 billion bytes when referring to hard drive storage capacity.
DVD±RW and CD-RW Super Multi Double-Layer Combo Drive specifications Applicable disc Access time Random Cache buffer Data transfer rate 24X CD-ROM 8X DVD 24X CD-R 16X CD-RW 8X DVD+R 4X DVD+RW 8X DVD-R 4X DVD-RW 2.4X DVD+R(9) 5X DVD-RAM Transfer mode DVD±RW and CD-RW Super Multi Double-Layer Combo Drive specifications Read: CD-DA, CD+(E)G, CD-MIDI, CD-TEXT,...
System DMA specifications Hardware DMA DMA0 DMA1* DMA2* DMA3 DMA4 DMA5* DMA6 DMA7 *PC Card controller can use DMA 1, 2, or 5. †Not assigned for computer models with AMD processors. Chapter 6 Specifications System function Not applicable Not applicable Not applicable Not applicable Direct memory access controller...
System interrupt specifications—Intel processors Hardware IRQ IRQ0 IRQ1 IRQ2 IRQ3 IRQ4 IRQ5* IRQ6 IRQ7* IRQ8 IRQ9* IRQ10* IRQ11 IRQ12 IRQ13 IRQ14 IRQ15 *Default configuration; audio possible configurations are IRQ5, IRQ7, IRQ9, IRQ10, or none. NOTE: PC Cards may assert IRQ3, IRQ4, IRQ5, IRQ7, IRQ9, IRQ10, IRQ11, or IRQ15. Either the infrared or the serial port may assert IRQ3 or IRQ4.
Screw listing This section provides specification and reference information for the screws and screw locks used in the computer. Display screws are available in the Display Screw Kit, spare part number 486730-001.
Black Phillips PM2.5×4.0 screw Color Black Where used: 2 screws that secure the wireless antenna transceivers to the display enclosure Where used: 6 screws that secure the display panel to the display enclosure 108 Chapter 7 Screw listing Quantity Length 4.0 mm Thread Head diameter...
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Where used: 3 screws that secure the top cover to the computer Where used: 2 screws that secure the speaker to the computer Black Phillips PM2.5×4.0 screw 109...
Black Phillips PM2.5×6.0 captive screw Color Black Where used: 5 screws that secure the hard drive compartment cover, RTC battery compartment cover, and memory module cover to the computer 110 Chapter 7 Screw listing Quantity Length 6.0 mm Thread Head diameter 2.5 mm 5.0 mm...
Black Phillips PM2.0×2.0 broad head screw Color Black Where used: One screw that secures the switch cover to the computer Quantity Length 2.0 mm Thread Head diameter 2.0 mm 7.0 mm Black Phillips PM2.0×2.0 broad head screw 111...
Silver Phillips PM1.5×9.0 screw Color Silver Where used: 2 screws that secure the expansion connector to the computer 112 Chapter 7 Screw listing Quantity Length 9.0 mm Thread Head diameter 1.5 mm 4.0 mm...
Black Phillips PM2.5×3.0 screw Color Black Where used: 2 screws that secure the audio board to the computer Quantity Length 3.0 mm Thread Head diameter 2.5 mm 5.0 mm Black Phillips PM2.5×3.0 screw 113...
Black Phillips PM2.5×17.0 screw Color Black Where used: 3 screws that secure the keyboard to the computer 114 Chapter 7 Screw listing Quantity Length 17.0 mm Thread Head diameter 2.5 mm 5.0 mm...
Black Phillips PM2.5×6.0 screw Color Black Where used: 2 screws that secure the top cover to the base enclosure Where used: 2 screws that secure the system fan to the computer Quantity Length 6.0 mm Thread Head diameter 2.5 mm 5.0 mm Black Phillips PM2.5×6.0 screw 115...
Black Phillips PM2.5×7.0 screw Color Silver Where used: 4 screws that secure the display assembly to the computer Where used: 2 screws that secure the display bezel to the display assembly 116 Chapter 7 Screw listing Quantity Length 7.0 mm Thread Head diameter 2.5 mm...
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Where used: 6 screws that secure the optical drive, switch cover, and keyboard to the computer Where used: 2 screws that secure the top cover to the computer Where used: 2 screws that secure the top cover to the computer Black Phillips PM2.5×7.0 screw 117...
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Where used: One screw that secures the USB board to the base enclosure 118 Chapter 7 Screw listing...
Silver Phillips PM3.0×4.0 screw Color Silver Where used: 4 screws that secure the hard drive bracket to the hard drive Quantity Length 4.0 mm Thread Head diameter 3.0 mm 5.0 mm Silver Phillips PM3.0×4.0 screw 119...
Silver Phillips PM2.0×4.0 screw Color Silver Where used: 8 screws that secure the display hinges to the display 120 Chapter 7 Screw listing Quantity Length 4.0 mm Thread Head diameter 2.0 mm 5.0 mm...
Black Phillips PM2.0×4.0 screw Color Black Where used: 2 screws that secure the optical drive bracket to the optical drive Where used: 2 screws that secure the WLAN module to the computer Quantity Length 4.0 mm Thread Head diameter 2.0 mm 5.0 mm Black Phillips PM2.0×4.0 screw 121...
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Where used: 3 screws that secure the switch cover to the computer Where used: 1 screw that secures the power button board to the computer Where used: 2 screws that secure the Bluetooth module to the computer 122 Chapter 7 Screw listing...
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Where used: 2 screws that secure the modem module to the computer Black Phillips PM2.0×4.0 screw 123...
Black Phillips PM2.0×3.0 broad head screw Color Black Where used: 2 screws that secure the fingerprint reader module to the computer 124 Chapter 7 Screw listing Quantity Length 3.0 mm Thread Head diameter 2.0 mm 7.5 mm...
Silver Phillips PM2.0×10.0 captive screw Color Silver Where used: 4 captive screws that secure the fan/heat sink assembly to the system board Quantity Length 10.0 mm Thread Head diameter 2.0 mm 5.0 mm Silver Phillips PM2.0×10.0 captive screw 125...
Recovery discs have been included for computers that do not have a partition. Use these discs to recover your operating system and software. To check for the presence of a recovery partition, select Start > Computer. If the partition is present, an HP Recovery drive is listed in the Hard Disk Drives section of the window.
Backup suggestions ● Create a set of recovery discs using Recovery Manager. ● Create system restore points using the Windows® System Restore feature, and periodically copy them to disc. ● Store personal files in the Documents folder and back up these folders periodically. ●...
Creating recovery discs NOTE: HP recommends that you create recovery discs to be sure that you can restore your system to its original factory state if you experience serious system failure or instability. Create these discs after setting up the computer for the first time.
Performing a recovery NOTE: You can recover only files that you have previously backed up. HP recommends that you use Recovery Manager to create an entire drive backup as soon as you set up your computer. Recovery Manager software allows you to repair or restore the system if you experience system failure or instability.
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Click System recovery, and then click Next. Follow the on-screen instructions. 130 Chapter 8 Backup and recovery...
Connector pin assignments Audio-out (headphone) Audio-in (microphone) Signal Audio out, left channel Audio out, right channel Ground Signal Audio signal in Audio signal in Ground Audio-out (headphone) 131...
External monitor 132 Chapter 9 Connector pin assignments Signal Red analog Green analog Blue analog Not connected Ground Ground analog Ground analog Ground analog +5 VDC Ground Monitor detect DDC 2B data Horizontal sync Vertical sync DDC 2B clock...
HDMI Universal Serial Bus 134 Chapter 9 Connector pin assignments Signal TMDS data 2+ TMDS data 2 shield TMDS data 2– TMDS data 1+ TMDS data 1shield TMDS data 1– TMDS data 0+ TMDS data 0 shield TMDS data 0– TMDS clock+ TMDS clock shield TMDS clock–...
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Signal +5 VDC Data - Data + Ground Universal Serial Bus 135...
10 Power cord set requirements The wide range input feature of the computer permits it to operate from any line voltage from 100 to 120 volts AC or from 220 to 240 volts AC. The 3-conductor power cord set included with the computer meets the requirements for use in the country or region where the equipment is purchased.
Requirements for specific countries or regions Country/region Australia Austria Belgium Canada Denmark Finland France Germany Italy Japan The Netherlands Norway The People's Republic of China South Korea Sweden Switzerland Taiwan The United Kingdom The United States The flexible cord must be Type HO5VV-F, 3-conductor, 1.0-mm² conductor size. Power cord set fittings (appliance coupler and wall plug) must bear the certification mark of the agency responsible for evaluation in the country or region where it will be used.
Careful handling must be exercised when removing these components. NOTE: Materials Disposal. This HP product contains mercury in the backlight in the display assembly that might require special handling at end-of-life. Disposal of mercury may be regulated because of environmental considerations. For disposal or recycling information, contact your local authorities, or see the Electronic Industries Alliance (EIA) Web site at http://www.eiae.org.
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Perform the following steps to disassemble the display assembly: Remove all screw covers (1) and screws (2) that secure the display bezel to the display assembly. Lift up and out on the left and right inside edges (1) and the top and bottom inside edges (2) of the display bezel until the bezel disengages from the display assembly.
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Disconnect all display panel cables (1) from the display inverter and remove the inverter (2). Remove all screws (1) that secure the display panel assembly to the display enclosure. Remove the display panel assembly (2) from the display enclosure. Turn the display panel assembly upside down. Remove all screws that secure the display panel frame to the display panel.
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Remove the display panel frame (2) from the display panel. Remove the screws (1) that secure the backlight cover to the display panel. Lift the top edge of the backlight cover (2) and swing it outward. Remove the backlight cover. Turn the display panel right-side up.
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Remove the backlight cables (1) from the clip (2) in the display panel. Turn the display panel upside down. Remove the backlight frame from the display panel. WARNING! The backlight contains mercury. Exercise caution when removing and handling the backlight to avoid damaging this component and causing exposure to the mercury. Remove the backlight from the backlight frame.
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Disconnect the display cable (1) from the LCD panel. Remove the screws (2) that secure the LCD panel to the display rear panel. Release the LCD panel (3) from the display rear panel. Release the tape (4) that secures the LCD panel to the display rear panel. Remove the LCD panel.
Index Symbols/Numerics 1394 Power Saving 92 AC adapter, spare part numbers 27, 29 administrator password 92 antenna removal 64 spare part number 24, 65 Antenna Kit, spare part number 24 antenna, microphone cable kit, spare part number 32 applications key, Windows 10 audio board removal 75 spare part number 21, 31,...
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HDMI port, pin assignments 134 headphone (audio-out) jack 13 headphone jack, pin assignments 131 headset, spare part number 27, hinge removal 64 spare part number 30, 64 HP slim case spare part number 28 I/O address specifications 101, Index 145...
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power connector, identifying 15 power cord set requirements 136 power cord, spare part numbers 27, 32 power lights, identifying 7, 13 power requirements, product description 4 power-on password 92 processor product description 1 removal 86 spare part numbers 22, 86 Processor C4 State 92 product description audio 3...
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top cover removal 67 spare part number 19, 31, TouchPad buttons 6 identifying 6 removal 71 scrolling regions 6 spare part number 71 TouchPad bracket, spare part number 32 TouchPad button board, spare part number 32 TouchPad light, identifying 6 TouchPad on/off button 6 transporting guidelines 36 Universal Serial Bus (USB) port, pin...