Repair Service; Customer Responsibilities - Compaq Presario S5000 - Desktop PC Support Manual

Network Interface Cards
Compaq warrants the operation on a network interface
card (NIC), only if factory preinstalled by Compaq, as
follows: Compaq will make sure the correct drivers are
installed; Compaq will make sure that the Compaq
Presario recognizes the NIC. NO CONNECTIVITY ISSUES
ARE SUPPORTED.
DVD Country/Region Codes
DVD players utilize country/region codes to limit playing
DVDs designed for that country/region. You may change
the country/region setting of a DVD player only five times.
After changing this setting five times, the setting becomes
permanent and cannot be changed.
Software Media (CDs)
The software CDs that come with your system are
warranted to be free from defects for one year. Any claims
for missing CDs need to be made within 30 days. Any
claims for defective CDs may require the exchange of
the CDs.

Customer Responsibilities

You may be required to run Compaq-supplied diagnostic
programs before an in-home visit will be scheduled or a
replacement part will be dispatched.
You are responsible for the security of your proprietary
and confidential information and for maintaining a
procedure external to the products for reconstruction of
lost or altered files, data, or programs. You should back up
all data on your system before calling the Compaq
Customer Support Center.
For In-home service, you must provide: Access to the
product; adequate working space and facilities within a
reasonable distance of the product; access to and use of all
information and facilities determined necessary by
Compaq to service the product; and operating supplies and
consumables such as you would use during normal
operation.
When service is being performed in-home, you or your
representative, 18 years of age or older, must be present at
all times. You must state if the product is being used in an
environment which poses a potential health hazard to
repair personnel; Compaq may require that the product be
maintained by customer personnel under direct Compaq
supervision. Compaq may also refuse to provide In-home
service in special circumstances and will provide an
alternative repair method such as Carry-in repair.
6
Obtaining Hardware Warranty

Repair Service

For the duration of the one-year parts and labor warranty,
repair service includes Consumer-replaceable Parts
services, Carry-in services, and In-home services as
described below. To obtain hardware warranty service, call
the Compaq Customer Support Center. You must be
prepared to supply the proof-of-purchase date.
The time it takes to repair your computer will vary based
upon location and circumstances. The phone agent can
supply more details.
Consumer-Replaceable Parts Services
Consumer-replaceable components — such as the
keyboard, mouse, speakers, and monitor — may be
serviced through expedited part shipment. In this event,
Compaq will send you the component and, if necessary,
telephone assistance on replacement of the component. In
some cases, Compaq will ask for a credit card as collateral
for the part (such as monitors) and will charge you for the
retail price of the part if the failed product is not returned
within 30 days.
Carry-In Services
Hardware service during the one-year warranty period is
provided by bringing or mailing your PC to a Compaq
Presario authorized service provider. The Compaq
Customer Support Center can provide you with details on
the location nearest you.
In-Home Services
In-home service in Australia and New Zealand is available
with certain products only, and is unavailable in certain
locations. Compaq Technical Support can give you more
information.
Compaq Software Product License
Agreement
ATTENTION: USE OF THE SOFTWARE IS SUBJECT TO
THE COMPAQ SOFTWARE LICENSE TERMS SET
FORTH BELOW; USING THE SOFTWARE INDICATES
YOUR ACCEPTANCE OF THESE LICENSE TERMS. IF
YOU DO NOT ACCEPT THESE LICENSE TERMS, YOU
MAY RETURN THE SOFTWARE FOR A FULL REFUND.
IF THE SOFTWARE IS BUNDLED WITH ANOTHER
PRODUCT, YOU MAY RETURN THE ENTIRE UNUSED
PRODUCT FOR A FULL REFUND.