HP 930c - Deskjet Color Inkjet Printer User Manual page 8

If there is a paper jam in the HP Two-Sided Printing Accessory:
Note: This method does not apply for OfficeJet Products.
1
Turn your HP Product off.
2
Press the button on top of the
HP Two-Sided Printing Accessory
and lower the access door.
3
Pull the jammed paper out of the
Accessory, then close the access
door.
4
Turn your HP Product back on.
5
Print your document again.
Windows Troubleshooting Tips
If you are using Windows and are unable to select the Automatic
option on the Features tab when the HP Two-Sided Printing Accessory
is attached:
1
Enable HP Two-Sided Printing Accessory in your HP Product's software again
(see page 4).
2
Print your document again (see pages 4 and 5).
If you are using Windows and Two-Sided Printing was selected, but
printing is only on one side of the paper:
1
Re-attach the HP Two-Sided Printing Accessory (see page 3).
2
Check the Features tab to ensure you have checked Two-Sided Printing
(see page 4).
3
Print your document again (see pages 4 and 5).
4
If your document is still printing on only one side of the paper, be sure that
you have selected a supported media size (see page 10) in the software
program that you are using. Then print your document again.
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