HP Pavilion t348 User Manual
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HP Pavilion t348 User Manual

HP Pavilion t348 User Manual

Hp pavilion t348: users guide
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Summary of Contents for HP Pavilion t348

  • Page 1 user’s guide...
  • Page 2 Other brand or product names are trademarks of their respective holders. HP supports lawful use of technology and does not endorse or encourage the use of our products for purposes other than those permitted by national copyright law.

  • Page 3: Table Of Contents

    ...11 making recovery cds/dvds ...13 installing software and hardware devices ...14 learning the basics ... 15 beginning to use your software ...15 using the desktop...16 safety and comfort ...4 pc back ...5 pc front...7 upgrading your 56k modem ...9 standby mode ...11...
  • Page 4 ... 35 sending and receiving e-mail ... 35 getting help... 39 help and support center ... 39 using updates from hp... 39 resolving problems ... 41 working with sound, pictures, and video ... 43 using speakers ... 43 user’s guide...
  • Page 5 ...46 adjusting microphone volume...47 using the microphone with multi-channel audio...47 working with digital images ...48 using hp image zone ...48 about the 7-in-1 memory card reader ...50 using your cd, dvd, and diskette drives ...53 handling cds/dvds...53 inserting and removing cds and dvds ...54...
  • Page 6 using application recovery and system recovery ... 91 creating recovery cds/dvds ... 94 using recovery cd-dvd creator ... 95 using the recovery tools cd ... 96 system restore ... 96 application recovery ... 97 system recovery... 98 upgrading and servicing the pc ... 101 upgrading and servicing the pc (1) ...
  • Page 7 upgrading and servicing the pc (2) ... 129 chassis features of the pc ...129 opening the computer ...130 before you begin ...130 removing the side panel ...131 removing the fan duct...132 removing the drive cage ...133 adding memory...135 dimms ...135 ddr dimms ...136 installing a memory module ...136 removing a memory module...138...

  • Page 9: Finding Answers To Commonly Asked Questions

    finding answers to commonly asked questions In this User’s Guide, you can find answers to questions about the following topics: • • • • • • • • • • • • NOTE: your PC. Your PC may look different from the illustrations in this guide. The monitor and the speakers are sold separately.

  • Page 10: Safety Information

    safety information This product has not been evaluated for connection to an “IT” power system (an AC distribution system with no direct connection to earth, according to IEC 60950). ac power safety warnings user’s guide WARNING: Install the PC near an AC outlet. The AC power cord is your PC’s main AC disconnecting device and must be easily accessible at all times.

  • Page 11: Setting Up Your Pc

    setting up your pc putting your pc together Follow the quick setup poster to set up your PC. Look in the PC box for printed details or updates regarding your model PC. When placing your PC, consider an ergonomic arrangement of the PC and your work area to maintain your comfort and productivity.

  • Page 12: Safety And Comfort

    Refer to “turning on your pc for the first time” on page 10 for details. Computer, and then click Restart. The PC turns off and then starts again. This completes the initial startup process.

  • Page 13: Pc Back

    Click Start, choose All Programs, choose PC Help & Tools, and then click Safety & Comfort Guide. Type http://www.hp.com/ergo/ into your Web browser address box, and then press Enter on the keyboard. setting up your pc...
  • Page 14 NOTE: Plug and Play (ready to use) peripheral, memory, or add-in card, the PC automatically loads the correct driver for the device. NOTE: came with your peripheral device to load the appropriate driver. Connector Symbol user’s guide PCs use software drivers to control peripheral devices. When you add a For peripherals that are not Plug and Play, follow the instructions that Description Mouse (PS/2)

  • Page 15: Pc Front

    pc front The front of your computer has the drives, the On button and hard disk drive activity indicator light. Some PC models also have connectors on the front of the PC. Your PC features and connector positions may vary. A CD storage B CD-ROM or CD-RW drive...

  • Page 16: Connecting The Modem

    connecting the modem The modem is used for connecting to an ISP that provides telephone dial-up connection to the Internet. NOTE: Check with your ISP for specifics on your connection. other ways to Before you can connect to the Internet and send or receive e-mail and faxes using connect telephone dial-up, you must connect your telephone service line to the modem, There are other ways to...

  • Page 17: Upgrading Your 56K Modem

    To connect the cable between the modem and the telephone service line: 1 Plug one end of a modem cable (D) into the modem connector (A) on the back 2 Plug the other end of the cable (D) into the telephone service line jack (E) on You can also connect a telephone (F) to the other connector (B) on the modem (select models only).

  • Page 18: Turning On Your Pc For The First Time

    To connect the Ethernet connector to the network: 1 Plug the network cable into the Ethernet connector (A) on the back of the PC. 2 Plug the other end of the Ethernet cable into a 10BaseT or a 100BaseT port on 3 With the PC turned on, check the lights next to the Ethernet connector for turning on your pc for the first time After you have completed the steps on the quick setup poster, you are ready to...

  • Page 19: Registering Your Pc

    7 Double-click the large Internet Access icon on your desktop, if it is present. Wait until the PC displays the Easy Internet Sign-up window, and then follow the onscreen instructions. 8 Restart the PC: Click Start on the taskbar, click Turn Off Computer, and then click Restart.

  • Page 20: Hibernation Mode

    2 When you want to use the PC again, press the Esc key on the keyboard, or Another way to put the PC into standby mode is to: 1 Click Start on the taskbar. 2 Click Turn Off Computer. 3 Click Stand By. 4 To wake the PC from standby, press the Standby button or press the Esc key If the PC does not work properly when you wake it from standby, restart the PC: 1 Press and hold the On button on the front of the PC for approximately...

  • Page 21: Automatic Standby Or Hibernation

    If the PC does not work properly when you wake it from hibernation, follow these steps to restart the PC: 1 Click Start on the taskbar. 2 Click Turn Off Computer. 3 Click Restart. automatic standby or hibernation You can set your PC to go into standby or hibernation mode automatically when it is idle for some number of minutes.

  • Page 22: Installing Software And Hardware Devices

    Pre-loaded software simplifies and speeds product setup for HP peripherals. Simply connect the HP peripheral product, turn it on, and your HP PC automatically configures it so it is ready to use. transferring your old pc information and files to...

  • Page 23: Learning The Basics

    Software programs included with the PC may vary by model and by country/region. To use your software, you must know how to use the mouse and The Microsoft Windows XP operating system, which displays the desktop on the monitor and controls your PC’s hardware, peripherals, and software applications.

  • Page 24: Using The Desktop

    C Turn Off Computer button D All Programs Click About my HP PC to view information about your PC. (See “learning to use your pc” on page 17.) The Start menu also displays the buttons Log Off and Turn Off Computer: •...

  • Page 25: Learning To Use Your Pc

    Click the Start button and select About my HP PC (select models only). A window opens with a welcoming message. Click an item on the left of the message to view information about your PC, including: •...

  • Page 26: Using Pc Help & Tools

    Your PC includes a mouse for directing the cursor (pointer) on the Windows desktop. The mouse uses a roller ball or optics (a light and sensor) to sense movement and cause the cursor on the screen to move. Use the mouse on a flat surface.

  • Page 27: Scrolling

    NOTE: inactivity. Click a button on the mouse to wake it. (Moving the wireless mouse does not wake it.) The mouse has two or three buttons on the top: • • • Double-click means to press the left button on the mouse two times in a row. To double-click, you click the button (press it and then release it), and then quickly click it again.

  • Page 28: Autoscrolling

    autoscrolling NOTE: panning NOTE: Panning does not work with some software programs. switching mouse button functions To switch the functions of the right and left mouse buttons: changing mouse pointer speed To change the speed of the cursor on the screen relative to the motion of the mouse: user’s guide Place the cursor anywhere in the text, and press the scroll wheel button once.

  • Page 29: Using The Keyboard

    using the keyboard about your keyboard Your keyboard has an arrangement of standard keys, indicator lights, and special buttons (select models only). Locate your keyboard among the following illustrations and read the feature list for it. Your keyboard may vary from the illustrations.
  • Page 30 internet keyboard 2 This keyboard enables you to: • • • • • • • internet keyboard 3 This keyboard enables you to: • • • • • user’s guide Mute speaker sound. Search for information on the Internet. Customize the buttons to open programs and connect to Internet Web sites. Find a file or program on the hard disk drive.

  • Page 31: Standard Keyboard

    • • • • • standard keyboard LEDs, light emitting diodes, are lights used to indicate status. A The lights (LEDs) turn on to indicate (left to right) the number lock on, the capitals lock on, and the scroll lock on. B The plus (+) and minus (–) buttons This keyboard enables you to:...

  • Page 32: Wireless Keyboard Set

    wireless keyboard set A wireless keyboard (B) uses a receiver/transmitter unit (A), instead of a connector cable, to communicate with your PC. The wireless keyboard, mouse (C), and receiver set is available with select models only. A Wireless receiver B Wireless keyboard C Wireless mouse A light (D) on the receiver indicates receiver activity.

  • Page 33: Function Keys

    function keys The function keys, located above the main keys, are labeled F1 through F12. • Pressing F1 displays a Help window for the software program being used. • Pressing F3 displays a search window. F1 and F3 are available at all times. Other function key operations vary by software program.

  • Page 34: Numeric Keys

    numeric keys Press the Num Lock key to lock and unlock the numeric key functions: • • keyboard indicators Each keyboard indicator is a light labeled with the name or icon for its status: Icon special keyboard buttons There are special buttons (select models only) at the top of the keyboard. (Some models have some of these special buttons on the left side of the main keys.) These buttons operate a CD or DVD player, connect you to the Internet, or provide quick access to specific functions.
  • Page 35 Esc key, or press standby again. May take 10–30 seconds before screen reappears. Switches between the PC users. Links to HP Web site. Opens the Help and Support Center. Opens an imaging software program. Can be reconfigured.
  • Page 36 Shopping Sports Finance Connect Search Chat E-Mail See figure Media Controls following table (CD/DVD/MP3) Volume control (Volume knob or Volume Up and Volume Down buttons) Mute media control keys a open and close disc tray(s) b record c play or pause d stop e skip to the previous track...

  • Page 37: Customizing The Buttons

    TV, etc.) to the PC (select models only). You can quickly change where the PC desktop appears by pressing Alt+F5. Each time you press the Alt+F5 key combination, the PC display appears on the next device. If Alt+F5 does not work, restart the PC and try again.

  • Page 38: Using A Printer

    using a printer Refer to the user manual that came with your printer for instructions on connecting and using the printer. Printers receive instructions from your PC via software called printer drivers. In many cases your PC automatically finds the necessary printer driver. If it does not, follow instructions that come with your printer to install the specific printer driver that it requires.

  • Page 39: Using The Internet

    using the internet This chapter discusses the Internet, how to use a browser and e-mail, and how to set up your Internet account. Use the Internet to search for and to find information or services on the Web, or to use an e-mail program to get, read, or send electronic mail messages. Hardware and software programs provided on your PC may vary.

  • Page 40: Setting Up Your Internet Account

    Choose an ISP. Before you can connect to the Internet, you must sign up with an Internet Service Provider (ISP). HP has made arrangements with leading ISPs in your area to help you sign up for Internet service (select models only).

  • Page 41: Signing Up For A New Or An Existing Isp Account Using Easy Internet Sign-Up

    33. The software programs for available ISPs are part of your PC. The Windows desktop may have a folder called Online Services, which includes icons for accessing various online services. These icons are part of the Windows operating system, but they are not functional in all countries/regions.

  • Page 42: Using A Browser

    You can go to a different Web site by entering its address (such as http://www.hp.com) in the address box in the Web browser and pressing Enter on your keyboard. Or, you can use the browser Search tool to search for references to a specific word or phrase on the Web.

  • Page 43: Restricting Internet Content

    restricting internet content The Internet provides you with a wide variety of information, but some information may not be suitable for every viewer. With Content Advisor (a feature of Windows XP), you can: • Control Internet access. • Set up a password. •...

  • Page 44: If Using Outlook Express

    Your PC comes with an e-mail program from Microsoft called Outlook Express (select models only). You may also use e-mail programs from other vendors. Some ISPs provide their own e-mail programs. You use an e-mail program to send, receive, and organize your messages. You can organize, read, and create new messages even when you are off-line (not connected to the Internet).

  • Page 45: If Your Isp Provides The E-Mail Program

    receiving e-mail messages with outlook express Your ISP receives e-mail messages for you automatically, even when your PC is turned off. The ISP then stores your messages until you connect to the Internet and open your e-mail program to read them. Start Outlook Express.
  • Page 46 user’s guide...

  • Page 47: Getting Help

    View messages as they arrive or read them later. The Updates from HP Support messages are also available to you through the Support Web site under the information for your PC model. Refer to your Warranty &...

  • Page 48: Getting Messages

    After you view or close a message, it will not automatically display again. To read a previously received message, open Updates from HP: Updates from HP opens and lists the message titles. To read a message, double-click the message title in the window. You can close this window, and Updates from HP remains active.

  • Page 49: Resolving Problems

    resolving problems For help on general and miscellaneous problems you may be experiencing, refer to “troubleshooting” on page 79. upgrading and servicing the pc Information about the internal parts of the PC chassis is in the chapter “upgrading and servicing the pc.” Some model PCs have this servicing information printed as a separate guide and included with the PC.

  • Page 50: Web Sites About Your Pc

    web sites about your pc Use the Web site addresses listed in the Warranty & Support Guide for: • • Type these Web site addresses into the address box of your Internet browser, and then press the Enter key on your keyboard. microsoft windows xp operating system For questions about the Microsoft Windows XP operating system, refer to: •...

  • Page 51: Working With Sound, Pictures, And Video

    working with sound, pictures, and video using speakers Speakers are included with the monitor (select models only), or are sold separately. For details on connecting stereo speakers to the PC, see the quick setup poster. NOTE: (power button or power cord). Your PC supports only active (powered) speaker systems;...

  • Page 52: Adjusting Speaker Volume

    adjusting speaker volume Use the Volume icon on the taskbar to set speaker volume. Then you can adjust the volume using: • • NOTE: Control Panel, click Sounds, Speech, and Audio Devices, if it is present, and then double-click Sounds and Audio Devices to open the Sounds and Audio Devices Properties window.

  • Page 53: Configuring The Multi-Channel Sound Manager

    Connect speaker plugs for: 4/4.1 2 Speaker Speaker Mode Mode Front speakers Front speakers Not used for Rear speakers speakers Not used for Not used for speakers speakers Configure the audio output for the multi-channel speaker system by performing the following procedure. configuring the multi-channel sound manager Click Start on the taskbar.

  • Page 54: Using A Microphone

    NOTE: WinDVD to match the recorded DVD audio output. using a microphone Your PC comes with one microphone connector in the back of the PC. Some models have a second microphone connector in the front of the PC. Only one microphone connector works at a time, and the back connector is ready to use unless you have the multi-channel audio speakers option.

  • Page 55: Adjusting Microphone Volume

    Click the Advanced button in the Microphone column. If you do not see the Advanced button, select Options from the Recording Control window, and then click Advanced Controls. Place a check in the Alternate Microphone check box. (This box may be labeled Mic2 Select or 1 Mic Boost.) Click Close.

  • Page 56: Working With Digital Images

    50. using hp image zone HP Image Zone is an easy-to-use software program for managing your still photos, scanned images, and video clips. It provides all the tools you need for viewing, organizing, editing, printing, sharing and protecting your digital images.
  • Page 57 Pictures in the Start Menu will automatically open HP Image Zone unless you use this button to turn it off. For more information on using the HP Image Zone, click the Help link in the control area of the program window.

  • Page 58: About The 7-In-1 Memory Card Reader

    about the 7-in-1 memory card reader Digital cameras and other digital imaging devices use memory cards, or media, to store digital picture files. The optional 7-In-1 memory card reader (select models only) can read and can write to six types of memory cards and the IBM Microdrive disk drive.
  • Page 59 using the 7-in-1 memory card reader NOTE: incorrectly. Insert the receptacle edge (holes) of this media into the slot. For the two-slot reader, the Secure Digital (SD) card, the MultiMediaCard (MMC), and the Memory Stick (MS) card must be inserted upside down (gold connector fingers facing up).
  • Page 60 2-slot memory card reader A In-use light F Upper slot G Lower slot Card CompactFlash type I media CompactFlash type II media IBM Microdrive disk drive Secure Digital (SD) Memory Card MultiMediaCard (MMC) Memory Stick (MS) Memory Card SmartMedia (SM) Memory Card user’s guide CompactFlash I/II...

  • Page 61: Using Your Cd, Dvd, And Diskette Drives

    using your cd, dvd, and diskette drives your drive options Your PC has one or more of the following drives: Drive What it does CD-ROM Reads audio and data CD discs. CD-RW or “cd writer” Reads and records (burns) audio and data CD discs. DVD-ROM Reads audio and data CD and DVD discs.

  • Page 62: Inserting And Removing Cds And Dvds

    inserting and removing cds and dvds To insert a CD or DVD: 1 With your PC turned on, press the Eject button (A) near the drive to open the A Eject button B Door 2 Remove the CD/DVD from its case, holding the disc edges only. 3 Gently place the disc in the tray with the label facing up.

  • Page 63: Using The Combo Drive

    4 Close the disc tray by: • Gently pushing the tray into the PC. • Clicking the close/open button on the control panel for the program (such as MusicMatch Jukebox or Windows Media Player) that controls the drive. • Pressing the media control open/close button or Eject button on the keyboard (select models only).

  • Page 64: Using The Diskette (Floppy) Drive

    using the diskette (floppy) drive The diskette (floppy) drive is available on select model PCs. If your PC does not already have a diskette drive, you cannot add one to the PC chassis as an internal drive. Instead, purchase an external USB diskette drive or other external storage device to suit your needs.

  • Page 65: Playing Music Cds With Musicmatch Jukebox

    playing music cds with musicmatch jukebox MusicMatch Jukebox lets you: • Play music CDs. • Record digital music files to your hard disk drive. • Create music CDs by using your CD-RW drive. • Organize your digital music into libraries. •...

  • Page 66: Playing Dvd Movies With The Intervideo Windvd Player

    To play a music CD: For more information on this software, refer to the online Help within the Windows Media Player: Click the Help menu in the Windows Media Player menu bar. If necessary, first display the menu bar by clicking the up-arrow icon in the upper left corner of the Windows Media Player window.
  • Page 67 To start InterVideo WinDVD Player: A Control Panel B Video window Insert the disc into the DVD drive. NOTE: On a double-sided DVD, read the text around the inner hole of the disc to determine which side (A versus B or Standard versus Widescreen) to play.
  • Page 68 You may want to start WinDVD and adjust the settings before inserting the disc and starting the movie. To start WinDVD without a disc in the drive: NOTE: hidden, you can redisplay it by clicking anywhere in the video window. To use the WinDVD control panel: •...

  • Page 69: Playing Video Cds

    using country/region codes Most DVD discs have country/region codes embedded in the disc data that limit where the DVD movie can be played. The country/region number is usually placed over a world globe printed on the DVD packaging and disc. DVDs without country/region codes will play on any player or drive in any country/region.

  • Page 70: Creating (Burning) Cds With Recordnow

    Close the Volume Control window. HP supports lawful use of technology and does not endorse or encourage For more information about recording CDs, refer to the Help menu in the...

  • Page 71: Creating A Music Cd

    getting started with recordnow! NOTE: The CD-RW or DVD Writer drive is available on select models only. Click Start on the taskbar. Choose All Programs. Choose CD (DVD) Recorder. Click RecordNow!, and then click RecordNow! again. NOTE: Previously recorded files on CD-RW discs must be erased before recording music files.

  • Page 72: Creating (Burning) Music Cds With Windows Media Player

    Click the Data Projects tab at the top of the RecordNow! window. Select a project option: • Data Disc • Exact Copy • Erase Disc Follow the onscreen instructions to finish. HP supports lawful use of technology and does not endorse or encourage...

  • Page 73: Creating (Burning) Data Cds Using Windows Xp Program

    To create a music CD using Windows Media Player: Click Start on the taskbar, choose All Programs, and then click Windows Media Player. Click Copy to CD or Device. Follow the onscreen instructions to select the music files and the CD or device.

  • Page 74: Using A Tv As A Monitor

    using a tv as a monitor Your PC may have TV-out (select models only) capability, which means you can connect it to a television to view the computer image on a TV screen. With the TV-out feature, you can view the computer image, watch DVD movies (if you have a DVD player), or play games on your TV.
  • Page 75 A Composite video cable B Back of PC C Composite video jack A Composite video cable B S-video adapter cable C Back of PC D S-video jack NOTE: jack on the back of the PC. • If your TV has a composite video jack and your PC has a composite video jack, connect a composite video cable to the Video In jack on the TV to the composite video jack on the back of the PC.

  • Page 76: Viewing The Pc Image On Your Tv Screen

    TV, etc.) to the PC. You can quickly change where the PC desktop appears by pressing Alt+F5. (Press the Alt key and the F5 key on the keyboard at the same time.) Each time you press the Alt+F5 key combination, the PC desktop appears on the next device.

  • Page 77: Disconnecting The Tv

    CAUTION: If you viewed the PC image on just the TV, do the following: With Standard [Dualview] selected in the area nView Display Mode, click the Device Settings button, choose Select Output Device, and then select the Analog Display option. Click the OK button, and then click OK again.

  • Page 78: Storing Cds, Dvds, Or Memory

    storing cds, dvds, or memory To store CDs and DVDs, open the bay cover (A) and gently lift the two sections to form the spindle (B). You can store up to ten discs. To store memory cards, open the top cover and, if necessary, lower the two spindle sections (A).

  • Page 79: Placing A Peripheral Device On The Multi-Storage Bay (Top)

    Connect the data cable to the USB or FireWire (IEEE 1394) connector on the back of the PC. Plug the power cord for the peripheral device into a power outlet. placing a peripheral device on the multi-storage bay (top) To use the chassis top to place a peripheral device, do the following: 1 Open the bay cover (A).

  • Page 80: Using The Optional Camera Station Pc Top

    4 Connect the cables to the device and place it on top of the chassis (G). using the optional camera station pc top Your PC chassis may include the optional camera station feature. This feature lets you install a special bay cover on the PC chassis for using the DockSpot camera station (sold separately).
  • Page 81 2 Place the camera cradle (H) (included with the camera) onto the DockSpot (J). 3 Place the DockSpot into the bay. Thread the data cables (K and L) and power cable (M) through the cable tunnel opening at the back of the bay and connect them to the DockSpot.
  • Page 82 5 Put the new cover on the cover hinges (P). Close the cover over the DockSpot. 6 Connect the DockSpot cables: 7 Insert the camera: Hold the camera over the camera cradle (R) with the user’s guide • Plug the USB cable (K) into the back of the PC. •...

  • Page 83: Taking Care Of Your Pc

    • • using virus protection programs HP provides a virus-scanning software program to help protect your PC (select models only). A PC virus can destroy information on the hard disk drive. You can get a virus from infected files that you open from: •...

  • Page 84: Increasing Available Hard Disk Drive Space

    The virus-scanning program manufacturer provides free virus scan updates through your Internet connection for an initial period after your PC purchase. You can purchase a subscription service for updates after the initial free period expires. You should take the following precautions to protect your PC: •...

  • Page 85: Emptying The Recycle Bin

    Recycle Bin until you empty it. When you empty the Recycle Bin, the files are permanently deleted. Double-click the Recycle Bin icon on your Windows desktop. On the File menu, click Empty the Recycle Bin to delete all files.

  • Page 86: Removing Desktop Icons

    You can remove most desktop icons by either deleting them or moving them to an unused icons folder. Delete a desktop icon by right-clicking the icon and then selecting Delete. To move a desktop icon to the Unused Desktop Shortcuts folder: Retrieve a desktop icon by opening the Unused Desktop Shortcuts folder on your desktop and dragging the icon onto the desktop.

  • Page 87: Troubleshooting

    troubleshooting For help on general and miscellaneous problems you may be experiencing with your PC, refer to the following pages for possible solutions. For more detailed information, press the Help button on your keyboard, or click Start on the taskbar and select Help and Support. Symptom describes To find help for problems with your PC, see the table in this section that the sign or warning...
  • Page 88 audio Symptom Problem No sound is produced. Volume is muted. Volume is turned down. Speakers are turned off. Speaker cables are not properly connected. PC is in standby mode. A passive speaker system is being used. Headphones are plugged in. user’s guide Solution Press the Mute button on the keyboard to see if the mute...

  • Page 89: Cd-Rom, Cd-Rw, Dvd-Rom, Or Dvd Writer Drive

    cd-rom, cd-rw, dvd-rom, or dvd writer drive Symptom Problem CD-ROM, CD-RW, Disc is upside down in the DVD-ROM, or DVD+RW/+R drive tray. drive cannot read a disc or DVD drive takes longer to takes too long to start. start because it has to determine media type being played.

  • Page 90: Diskette (Floppy) Drive (Select Models Only)

    cd-rom, cd-rw, dvd-rom, or dvd writer drive (continued) Symptom Problem Cannot create (burn) a CD. Problem with disc. Problem with drive. Problem with PC operation. diskette (floppy) drive (select models only) Symptom Problem PC is unable to read the A non-formatted diskette has diskette (floppy disk).

  • Page 91: Display (Monitor)

    diskette (floppy) drive (select models only) (continued) Symptom Problem Diskette drive cannot save Diskette is full or the file is (write) information to the too big. diskette. Diskette is write-protected. File Save command was not properly executed. Diskette is damaged. Diskette is not formatted.

  • Page 92: Hard Disk Drive

    You may need an updated driver for Windows XP. Contact the device vendor directly for an update. For HP peripherals, visit the HP Web site. Refer to the Warranty & Support Guide for details. Ensure that the device is properly and securely connected and that the pins in the connector are not bent down.
  • Page 93 hardware installation (continued) Symptom Problem New device does not work. Cannot install new device driver. New or existing device does A hardware device conflict not work after installing a exists. new device. Solution You must be logged in as the computer administrator to install or uninstall a device driver.

  • Page 94: Internet Access

    internet access Symptom Problem Cannot connect to the Internet Service Provider Internet. (ISP) account is not set up properly. Modem is not set up properly. Web browser is not set up properly. Cannot automatically start You must log in to your ISP Internet programs.

  • Page 95: Keyboard And Mouse

    keyboard and mouse Symptom Problem Keyboard commands and Keyboard connector is not typing are not recognized properly connected. by the PC. Program in use has stopped responding to commands. Keyboard is damaged. Cursor will not move using The Num Lock key may the arrow keys on the be on.
  • Page 96 keyboard and mouse (continued) Symptom Problem Optical mouse does not The optical sensor uses the track cursor well. pattern of the surface to track the position of the cursor. Reflective surfaces, grooved surfaces, glass, or other see-through surfaces inhibit the ability of the sensor to track the cursor.
  • Page 97 power Symptom Problem PC will not turn on and/or PC is not securely connected start. to an external power source. Monitor is not connected or is not on. Line voltage selection switch is not in the proper position for your country/region (115V/230V).
  • Page 98 miscellaneous Symptom Problem PC date and time display is RTC (real-time clock) battery incorrect. may need to be replaced. Battery life is approximately 3–5 years. Printer has problems. Printer will not print correctly or at all. user’s guide Solution First, reset the date and time in your operating system by using the Control Panel.

  • Page 99: Using Application Recovery And System Recovery

    If your PC works improperly or stops because of the software, you may be able to repair it. You need recovery discs (CDs or DVDs) for some repairs that use the HP Application Recovery program or the HP PC System Recovery program. The PC does not include recovery discs in the accessory box, but you can make your own recovery CDs or DVDs;...
  • Page 100 Application Recovery program (select models only); see “application recovery” on page 97. System Recovery Use the HP PC System Recovery program as a last resort to reinstall the software. Perform System Recovery using the hard disk drive partition first; see “system recovery” on page 98. If necessary, next perform System Recovery using the recovery discs and choose Standard Recovery;...
  • Page 101 For the specific PC problem, try the method listed as #1, then #2, and then #3. Microsoft System Problem/Status Restore You installed a new application or device driver An application does not work A device driver does not work PC stops responding or does not work You replaced the...

  • Page 102: Creating Recovery Cds/Dvds

    creating recovery cds/dvds A hard drive is a disk inside the computer that stores the operating system, programs, and data. The recovery discs can be used only with the specified PC model. The discs are licensed for use only with your PC. The recovery CDs/DVD can install the operating system and software on your PC hard disk drive if the software becomes corrupted or is accidentally erased.

  • Page 103: Using Recovery Cd-Dvd Creator

    Make recovery CDs or DVDs for your PC by using the HP PC Recovery CD-DVD Creator program before you experience any problem. The recovery discs set is a complete image of the original PC hard disk drive contents and is matched to your PC model number.

  • Page 104: Using The Recovery Tools Cd

    Start the Microsoft Recovery Console (a utility from Microsoft that can perform operating system diagnostics and repairs). WARNING: Before using the HP PC Recovery Tools CD to change your hard disk drive, make System Recovery CDs for your PC by using the HP PC Recovery CD-DVD Creator program.

  • Page 105: Application Recovery

    NOTE: Not all models include the Application Recovery program. Perform steps 3 through 5 of the following procedure. If HP Application Recovery appears in the folder, your PC includes the program. If an individual factory-installed application or driver accidentally gets erased or damaged, you can reinstall the software using the HP Application Recovery program (select models).

  • Page 106: System Recovery

    When other methods of repairing your system software (like System Restore or Application Recovery) fail, you may want to use the HP PC System Recovery program as a last resort to reinstall the software. When necessary, you can reinstall the operating system and the application software that was originally installed on the PC at the factory by using the System Recovery program.

  • Page 107: Starting System Recovery If The Pc Is Not Responding

    During the startup, do the following to enter the System Recovery program: When the blue screen with the HP Invent logo appears, press the F10 key on the keyboard. (You have only a few seconds to press the F10 key before the normal startup process continues.)
  • Page 108 to run system recovery program using recovery discs: user’s guide If the PC works, back up all data files that you want to save onto removable media, such as CD-RW or diskette. Remove the backup CD or diskette you’ve made. Press the Eject button on the top disc drive, and wait for the tray to open.

  • Page 109: Upgrading And Servicing The Pc

    upgrading and servicing the pc This chapter provides instructions on how to remove and replace the hardware components of your PC. • • • Use “upgrading and servicing the pc (1)” on page 103 if your PC looks like A. Use “upgrading and servicing the pc (2)”...
  • Page 110 user’s guide...

  • Page 111: Upgrading And Servicing The Pc (1)

    upgrading and servicing the pc (1) The “upgrading and servicing the pc (1)” chapter provides instructions on how to remove and replace hardware components of your PC. upgrading and servicing the pc (1)

  • Page 112: Opening And Closing The Pc

    It will be easier to consult this information than to open up and examine the PC. HP recommends that you use an antistatic wrist strap and a conductive foam pad when working on the system.

  • Page 113: After Closing The Pc

    after closing the pc To avoid injury and equipment damage, always follow this procedure in this order after closing the PC: 1 Reconnect the power cord and all other attached cables (such as the keyboard, mouse, and monitor). 2 Reconnect the modem/telephone cable. 3 Turn on the PC and all peripherals.

  • Page 114: Replacing The Side Panel

    replacing the side panel 1 Align the notches inside the side panel with the holes on the chassis frame. 2 Slide the side panel forward on the frame until it locks into place, and then 3 See “after closing the pc” on page 105. locating components inside the pc A Upper optical drive B Lower optical drive...

  • Page 115: Removing The Front Panel

    removing the front panel This procedure is only necessary when removing or replacing an optical drive, a 7-In-1 memory card reader, or a diskette drive. 1 Remove the side panel with the thumbscrews. See “removing the side panel” on page 105. 2 Unlock or pull back the front panel release tab (A).

  • Page 116: Replacing The Front Panel

    replacing the front panel 1 Place the chassis upright, and then align the bottom of the front panel with 2 Guide the three small tabs (B) on both sides of the front panel into the correct 3 Lock the front panel release tab (A) by pushing it until it rests against the hard user’s guide the ridge on the bottom of the chassis.

  • Page 117: Removing And Replacing Drives

    removing and replacing drives Your PC includes several drives that you can replace or upgrade. IMPORTANT: Before adding a new optical drive, make sure that it is compatible with the Microsoft Windows XP operating system. Also, make sure you have the correct software and drivers for the optical drive to work with the operating system.

  • Page 118: Installing An Optical Drive

    5 Make a note of each cable and plug orientation attached to the back of the 6 Disconnect the power cable and data cable from the back of the optical drive 7 Pull the drive out through the front of the PC (D). installing an optical drive If you are adding a drive to an empty optical drive bay, you need to remove the drive cover:...

  • Page 119: Removing The 7-In-1 Memory Card Reader Or The Diskette (Floppy) Drive

    To ensure that the drive fits properly into the PC, be sure to purchase the replacement diskette drive from HP. Refer to the Warranty & Support Guide for contact information. To remove the 7-In-1 memory card reader drive or the diskette drive: 1 Remove the side panel that has thumbscrews.
  • Page 120 5 Hold the release tab down as you pull the cage toward the back of the chassis, 6 Remove the cables attached to the back of the drives in the drive cage. 7 Remove the screw from each side of the drive cage to remove the 7-In-1 8 Pull the drive out through the front of the drive cage.

  • Page 121: Installing The 7-In-1 Memory Card Reader Or The Diskette (Floppy) Drive

    installing the 7-in-1 memory card reader or the diskette (floppy) drive 1 See “removing the 7-in-1 memory card reader or the diskette (floppy) drive” on page 111. 2 Slide the replacement drive into the drive cage until the two screw holes on each side are aligned.

  • Page 122: Removing The Preinstalled Hard Drive

    removing the preinstalled hard drive You can replace the preinstalled (primary) hard drive or install a second hard drive in the PC. You need to remove the primary hard drive from the chassis if you want to replace it with a higher-capacity drive, or if you want to safeguard your data when sending the PC out to be repaired.
  • Page 123 5 Remove the cables from the back of the hard drive. upgrading and servicing the pc (1)

  • Page 124: Replacing The Preinstalled Hard Drive

    replacing the preinstalled hard drive 1 Make sure the release tab on the hard drive bracket is in the unlocked position 2 Attach the IDE and power supply cables to the back of the hard drive. user’s guide before you insert the new hard drive. WARNING: Make sure the IDE cable end labeled Master is connected to the primary hard drive.

  • Page 125: Installing A Second Hard Drive

    3 Align the two screws on the top and two screws on the bottom of the replacement hard drive with the screw head tracks on the top and bottom of the hard drive bracket. Slide the hard drive until it snaps into place (K). 4 Push the release tab on the top of the hard drive bracket into the locked position (L).
  • Page 126 5 Remove the two screws on the hard drive bracket (N). 6 Slide the bracket away from the bottom of the chassis, and then pull it up and 7 Make sure the jumper on the new drive is in the CS (Cable Select) position. 8 Attach the power cable to the back of the drive.
  • Page 127 9 Make sure you attach the connector marked Master on the IDE ribbon cable to the back of the primary hard drive. After this primary connection is attached, twist the remaining part of the cable marked Slave on that same IDE ribbon cable and connect it to the second hard drive.
  • Page 128 10 Place the second hard drive inside the chassis and align it to the screw holes 11 Connect the end of the IDE cable labeled CPU to the motherboard. user’s guide (P) on the front of the chassis. Use four regular 6/32 x ¼” (equivalent length is 0.64 cm) screws (not included with your PC) to secure the hard drive to the front of the PC.

  • Page 129: Removing A Second Hard Drive

    12 Place the hard drive bracket over the new second hard drive, align the four tabs to the holes on the front of the chassis, and then slide it toward the bottom of the chassis until it snaps into place (Q). 13 Attach the two screws to the hard drive bracket (R).
  • Page 130 5 Remove the two screws on the hard drive bracket (N). 6 Slide the bracket away from the bottom of the chassis (O), and then pull it up 7 Remove the four screws on the front of the chassis to release the hard drive 8 Make a note of each cable attached to the second hard drive before removing user’s guide and out of the chassis.

  • Page 131: Adding Memory

    DDR DIMMs must be 184-pin unbuffered DDR SDRAM (double data rate synchronous dynamic random access memory). The HP Pavilion ships with one or more memory modules, but you can replace the existing memory modules with higher-capacity ones. You can install 128 MB, 256 MB, 512 MB, or 1024 MB (1GB) memory modules in the PC.

  • Page 132: Removing A Memory Module

    removing a memory module 1 Remove the side panel that has thumbscrews. See page 105. 2 Gently lay the PC on its side. 3 Locate the memory sockets on the motherboard. 4 Move any cabling out of the way, if necessary. 5 Push down the two retaining clips on the ends of the socket until the memory user’s guide module pops out of the socket.

  • Page 133: Installing A Memory Module

    installing a memory module 1 See “removing a memory module” on page 124. 2 Holding the new memory module by its edges only, remove it from the antistatic packaging. (Avoid touching the memory chips or the gold contacts on the module.) The memory module has one or two small notches on the lower edge, which fit into raised bumps in the memory socket.

  • Page 134: Removing An Add-In Card

    removing an add-in card 1 Remove the side panel that has thumbscrews. See page 105. 2 Gently lay the PC on its side. 3 To prepare an empty card slot for a new card, loosen the screw of the 4 If you are replacing a card, make a note of any external or internal cables 5 Loosen the screw on the bracket of the card you are replacing.

  • Page 135: Installing An Add-In Card

    installing an add-in card 1 Insert the new card into the slot and push straight down. Make sure the card is properly seated. 2 Attach the screw to secure the card you have replaced. 3 Connect any external or internal cables attached to the card. 4 Replace the side panel.

  • Page 136: Replacing The Battery

    replacing the battery A lithium battery on the motherboard provides backup power for the PC’s timekeeping capability. The battery has an estimated life expectancy of seven years. When the battery starts to weaken, the date and time may be incorrect. If the battery fails, replace it with a CR2032 lithium battery (3 volt, 220mAH rating) or an equivalent battery.

  • Page 137: Upgrading And Servicing The Pc (2)

    upgrading and servicing the pc (2) chassis features of the pc Before you begin, identify your computer chassis using the illustrations below. On the top of some computers is a CD holder (A). You can store CDs inside this compartment, so you can quickly locate them. This feature is not available on all models.

  • Page 138: Opening The Computer

    HP recommends that you use an antistatic wrist strap and a conductive foam pad when working on the system. Disconnect the system from any telecommunications links, networks, or modems, and then disconnect the system power source before performing any of the procedures described in this guide.

  • Page 139: Removing The Side Panel

    removing the side panel You must remove the side panel to add memory, insert add-in cards, install or remove drives, or change the battery: 1 Turn off the computer and all peripherals. 2 Disconnect the modem/telephone cable. 3 Disconnect the power cord and all other attached cables (such as the keyboard, mouse, and monitor).

  • Page 140: Removing The Fan Duct

    6 Grasp the handle (A) with your other hand and pull the panel toward you 7 Lift the panel up and out. Set the panel aside. removing the fan duct NOTE: To access some components on the motherboard, you may need to remove the fan duct.

  • Page 141: Removing The Drive Cage

    3 To disengage the fan duct (B), push down the two tabs (C). You can push with your fingers or a pen. 4 Rotate the fan duct down and out to remove it from the chassis. removing the drive cage The PC has two drive cages.
  • Page 142 5 Push down on the drive cage release tab (D). 6 Hold the release tab down as you rotate the cage up and lift it out. user’s guide...

  • Page 143: Adding Memory

    adding memory The motherboard contains sockets for either DIMMs (dual in-line memory modules), or DDR DIMMs (double data rate dual in-line memory modules), depending on which PC model you have. To determine which type of memory module your PC uses, and for specific memory module information and specification, go to the Web site listed in your Warranty and Support Guide and click the Support link.

  • Page 144: Ddr Dimms

    ddr dimms DDR DIMMs must be 184-pin unbuffered DDR SDRAM (double data rate synchronous dynamic random access memory). The PC ships with one or more memory modules, but you can replace the existing memory module(s) with higher-capacity ones. You can install 64 MB, 128 MB, 256 MB, or 512 MB memory modules in the computer.
  • Page 145 8 Holding the new memory module by its edges only, remove it from the antistatic packaging. (Avoid touching the memory chips or the gold contacts on the module.) The memory module has one or two small notches on the lower edge that fit into raised bumps in the memory socket. 9 Hold the memory module in alignment with the socket, aligning the notches with the bumps.

  • Page 146: Removing A Memory Module

    removing a memory module 1 Turn off the computer and all peripherals. 2 Disconnect the modem/telephone cable. 3 Disconnect the power cord and all other attached cables (such as the 4 Remove the side panel and the fan duct (see “removing the side panel” on 5 Locate the memory sockets on the motherboard.

  • Page 147: Installing Add-In Cards

    installing add-in cards At some point, you may want to add a PCI or AGP card to the computer to accommodate a new component, such as a scanner, or to upgrade an existing card. WARNING: Do not overload the system by installing add-in cards that draw excessive current.

  • Page 148: What Is Plug And Play

    7 If you are replacing a card, disconnect any external and/or internal cables 8 Loosen the screw on the bracket of the card you are replacing (F). 9 Hold the metal bracket and the far top corner of the card. Carefully remove 10 Insert the new card into the slot and push straight down.

  • Page 149: If The New Card Or Device Isn't Working

    if the new card or device isn’t working Read through the card manufacturer’s installation instructions, and recheck all connections, including those to the card, power supply, keyboard, and monitor. If the problem still exists, run the BIOS setup program and load the default settings, and then save and exit.

  • Page 150: Removing The Preinstalled Hard Drive

    If you need to replace the floppy diskette drive, you can remove the existing drive and install a new one. To ensure that the drive fits properly into the PC, be sure to purchase the replacement diskette drive from HP. Refer to your Warranty & Support Guide for contact information.
  • Page 151 6 Remove the screw (A) on each side of the diskette drive. NOTE: The second screw (A) is on the other side of the drive cage (not pictured). 7 Pull the diskette drive out. To install a new diskette drive: 1 Slide the diskette drive into the drive cage, until the two screw holes align.

  • Page 152: Replacing The Optical Drive

    replacing the optical drive Your computer comes with one or two optical drives (CD-ROM, DVD, and/or CD-Writer or DVD+RW) in the top two bays that you can replace or upgrade. To remove the existing optical drive: 1 Turn off the computer and all peripherals. 2 Disconnect the modem/telephone cable.
  • Page 153 7 If you are adding a drive to an empty lower bay, remove the bay insert by putting your fingers in the holes (B) and pulling the insert toward you and out of the computer. Skip to the next section, “To install a new optical drive.” 8 Locate the screws (C and D) on the optical drive.
  • Page 154 9 If you are removing the optical drive in the lower optical drive bay, remove 10 Remove the power and IDE cables attached to the back of the drive you want 11 Pull the drive out through the front of the computer. user’s guide the two screws (D) on the drive and push the drive partway out through the front of the computer.
  • Page 155 To install a new optical drive: NOTE: Make sure the jumper on the new drive is in the CS (Cable Select) position. 1 Slide the new optical drive through the front of the computer. Don’t slide the drive in all the way — you need room to attach the cables. 2 Connect the cables to the back of the drive(s).
  • Page 156 3 Lift the door of the CD holder located on the top of the chassis, if your 4 Locate the notches (J) near the bottom of the front cover. The location of the 5 Locate the knobs (K) on the front face of the chassis. user’s guide computer has one (Chassis II and Chassis III only).

  • Page 157: Replacing The Battery

    6 Hook the notches onto the knobs. 7 Press the front cover toward the chassis until it snaps into place. 8 Close the door of the CD holder located on the top of the chassis, if your computer has one (Chassis II and Chassis III only). 9 Reconnect the power cord and all other cables.

  • Page 158: Closing The Computer

    3 Disconnect the power cord and all other attached cables (such as the 4 Remove the side panel (see “removing the side panel” on page 131). 5 If necessary to reach the battery, remove the drive cage (see “removing the 6 If necessary to reach the battery, remove the fan duct (see “removing the drive 7 If any cards restrict access to the battery: 8 With a pen or screwdriver, press the metal latch that holds the battery in its...

  • Page 159: Replacing The Drive Cage

    replacing the drive cage 1 Holding the drive cage at a 45-degree angle, slide the two nubs (A) on the drive cage into the guides (B) on the chassis. NOTE: The second nub (A) is on the other side of the drive cage (not pictured).
  • Page 160 3 Push the removable drive cage firmly against the stationary cage as you rotate 4 To make sure that the cage is locked into position, grasp the drive cage and user’s guide the removable drive down into position. pull up forcefully. NOTE: If you are able to remove the drive cage without pressing the release tab, you didn’t properly align the track with the guide.

  • Page 161: Replacing The Fan Duct

    replacing the fan duct NOTE: If your computer does not have a fan, skip this procedure. 1 Holding the fan duct at a 45-degree angle, align the bottom of the duct with the hole on the fan holder. 2 Rotate the fan duct into position and make sure it’s securely locked. upgrading and servicing the pc (2)

  • Page 162: Replacing The Side Panel

    replacing the side panel 1 Lay the side panel on top of the chassis, aligning the notches on the panel with the holes on the chassis. 2 Slide the side panel forward until it locks in place. 3 Tighten the thumbscrews on the side panel. user’s guide...

  • Page 163: Index

    101 using, 50 warning, 97 increasing, 76 customizing, 29 Eject, 54 E-Mail, 28 Help, 27 HP, 27 mouse, 19 mouse scroll wheel, 19 Mute, 28 Off. See turning off PC On, 10 Power, 10 Search, 28 special keys, 26...
  • Page 164 Internet connection, 9 home Web page, 34 HP Image Zone, 48 gallery, 48 tab definitions, 48 HP keyboard button, 27 HP Picture Toolkit button, 27 hyperlink, defined, 32 indicators, keyboard, 26 installing software programs, 14 Internet about, 31 browser programs, 34...
  • Page 165 47 Microsoft Recovery Console utility, 96 Microsoft XP Help, 42 modem setting up, 8 V.92, 9 monitor, 10 changing resolution, 29 changing where desktop displays, 29 selecting, 29 troubleshooting, 83 mouse autoscroll feature, 20 buttons, 19 double-click, 19 left-handed, 20...
  • Page 166 96 registering your PC, 11 reinstalling software, 97, 98 remove files from CD, 63 removing and replacing drives, 101 removing desktop icons, 78 removing unneeded software, 77 repetitive strain injury (RSI), 4 resolution, monitor, 29 resolving a device conflict, 85...
  • Page 167 66 connecting a TV set, 66 disabling TV option, 68 viewing PC image on TV, 68 uninstalling software, 77 Updates from HP, using, 39 updating, system, 39 upgrading PC, 41, 101 upgrading to V.92 modem features, 9 URL, defined, 32...
  • Page 168 user’s guide...

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