Compaq Presario 6500 - Desktop PC Getting Started
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Compaq Presario 6500 - Desktop PC Getting Started

Compaq Presario 6500 - Desktop PC Getting Started

Getting started - compaq presario 6000 and 8000 series computer
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Getting Started

Compaq Presario
6000 and 8000 Series Computer
This guide helps you get acquainted
with the features of your computer,
and provides solutions to problems.
Connection locations and system
components may vary.

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Summary of Contents for Compaq Presario 6500 - Desktop PC

  • Page 1: Getting Started

    Getting Started Compaq Presario 6000 and 8000 Series Computer This guide helps you get acquainted with the features of your computer, and provides solutions to problems. Connection locations and system components may vary.
  • Page 2 This document contains proprietary information that is protected by copyright. No part of this document may be photocopied, Compaq, the Compaq logo, Presario, Evo, and iPAQ are reproduced, or translated to another language without the prior trademarks of Compaq Computer Corporation in the U.S. and written consent of Compaq Computer Corporation.

  • Page 3: Table Of Contents

    Computer for the First Time ... 2–1 Inserting and Removing Registering with Compaq ... . 2–2 a CD or DVD Disc ....3–8 Making Recovery CDs .
  • Page 4 Web Browsers ....4–3 Using the Compaq Keyboards..3–17 E-mail ......4–3 Using the Internet Buttons.
  • Page 5 System Recovery ....6–4 Replacing or Adding a Drive ..8–13 Using Compaq Recovery CD Creator ..6–7 Upgrading or Replacing Memory ..8–17 System Recovery Using Recovery CDs .
  • Page 6 Getting Started...

  • Page 7: Getting Information And Updates

    The Compaq Web site provides additional printed documents that came with your computer information about your computer: and from the Compaq Web site. Use this guide as ■ For general information about products and your first point of reference, and then refer to the...

  • Page 8: Warranty And Support Guide

    Product Name: ______________________________ important Compaq telephone numbers. Model Name: _______________________________ In the event of a mechanical problem, contact Compaq, not the retailer who sold you the Serial Number: ______________________________ computer. Keep the guide in a safe place for future reference.

  • Page 9: Setting Up The Computer

    Setting Up the Computer Turning On the Follow the steps shown in the Quick Setup guide to set up the computer in your work area. Then Computer for the First Time read the topics in this section describing how to turn on the computer for the first time, and finish After you’ve finished connecting the components of the registration process.

  • Page 10: Registering With Compaq

    As part of the initial setup in some countries/regions, you are prompted to register the computer with Compaq. It’s important to register so that you can be notified of changes and updates to the Compaq Presario.

  • Page 11: Making Recovery Cds

    Make the recovery comfort and productivity. Refer to the printed CDs for your PC by using the Compaq Recovery Safety and Comfort Guide included in your CD Creator now, before a need occurs. Refer literature pack.
  • Page 12 Setting Up the Computer 2–4 Getting Started...

  • Page 13: Using The Computer

    Using the Computer The operation of your computer is controlled by You will find information about using applications two kinds of software: and Microsoft Windows in the printed manuals and online Help that accompany them. For ■ The Microsoft Windows operating system, Microsoft Windows, you can also press the Internet which governs the interaction of the Help G button on your keyboard to access the...

  • Page 14: Using The Diskette (Floppy) Drive

    Using the Computer ■ To insert a diskette, hold it with the label facing Using the up, and the arrow on the diskette pointing Diskette (Floppy) Drive toward the drive; then gently push the diskette into the drive. The diskette drive (also known as a floppy drive) uses a 3.5"...

  • Page 15: Using The Hard Drive

    Using the Computer ■ To remove a diskette, press the Eject button 1 Using the Hard Drive on the diskette drive. You can store computer operating files, CAUTION: Wait until the diskette drive applications, data, Internet files and activity is complete (the activity light 2 personal files on your hard drive.
  • Page 16 Using the Computer To Check Hard Disk Space 4. Notice the amount of free space listed in the Details area, and make sure it is enough for 1. Click the Start button on the Windows your application or data. taskbar. 2.

  • Page 17: Using The Cd Or Dvd Drive

    Using the Computer Using the CD or DVD Drive DVD-ROM and DVD+RW/+R drives take longer to begin playback than CD drives because they must Your computer may have one or two optical determine the type of media being played. If any drives —...
  • Page 18 Using the Computer Comparison of Drives and Actions Allows you to CD-ROM CD-RW DVD-ROM DVD+RW/+R Read CDs, CD-Rs, and CD-RWs • • • • Read DVDs • • Read data from CD • • • • Listen to music • •...

  • Page 19: Support For Disc Types

    Using the Computer Support for Disc Types Using the Combo Drive You can use several different types of optical discs The combination drive is available on select with your CD or DVD drives. The type of drive models only. It combines the functions of two drives in your computer and the type of disc you use into one: either a DVD+RW/+R drive and a determine what you can do.

  • Page 20: Inserting And Removing A Cd Or Dvd Disc

    Using the Computer If you insert a blank CD-R or CD-RW disc, use To Insert a Disc RecordNow to copy audio or data files. If you 1. Press the Load/Eject button to open the drive. insert a blank DVD, a program opens for you to use to record to the disc.

  • Page 21: Listening To Music

    Using the Computer To Remove a Disc To Adjust the Volume ■ To remove the disc, press the Load/Eject 1. Click the Start button on the Windows button to open the drive. taskbar. 2. Click Control Panel. Listening to Music 3.

  • Page 22: Playing A Movie

    Using the Computer Playing a Movie 5. Make adjustments to the device and speaker volume levels. You can play a DVD movie only on a DVD-ROM or DVD+RW/+R drive. To Play a Movie 1. Insert a DVD disc. For best performance, close all other programs before playing a DVD movie.

  • Page 23: Creating A Cd

    Using the Computer Creating a CD There are several applications available for creating CDs. Compaq provides CD burning software on select models, to assist you with creating CDs. Uses of the CD-RW Drive You can create An audio CD Create personal music CDs with your favorite music tracks and MP3/WMA files.
  • Page 24 Using the Computer You can use either CD-R or CD-RW discs to create It is recommended that you use a CD-R disc if your CDs. You can write to a CD-R disc only once; you are going to play it in a CD player, CD-ROM, but you can write to, erase, rewrite to, and reuse a DVD-ROM, or DVD+RW/+R drive.

  • Page 25: Maintaining The Cd Or Dvd Drive

    Using the Computer ■ Unplug the computer if any liquids or objects Maintaining the CD or DVD Drive fall into the drive. Keep the following guidelines in mind when maintaining and cleaning your CD or DVD drive: Using the DVD Writer Drive ■...

  • Page 26: Using The Mouse

    Using the Computer Using the Mouse Mouse Components Left mouse Click and quickly release Your computer includes either a Scroll Mouse, an button to make screen selections. Optical Mouse, or a Wireless Optical Mouse. Double-click and quickly release to open applications and files.

  • Page 27: Using The Scroll Mouse

    Using the Computer Using the Scroll Mouse If you wish, you can switch the functions of the left and right buttons of a mouse. The mouse directs the cursor on the Windows To Modify Mouse Buttons desktop. Use the mouse to move quickly through a document or Web site.

  • Page 28: Using The Optical Mouse

    Using the Computer the cursor from the starting point icon, When using the optical mouse: the faster the scrolling occurs. To stop ■ Use a mousepad or a white sheet of paper autoscrolling, press any mouse button. underneath your mouse. Using it on a glass or see-through surface inhibits the ability of Autoscrolling does not work with some the sensor to track the cursor.

  • Page 29: Using The Wireless Optical Mouse

    If your mouse does not function properly, see the troubleshooting section “Wireless Mouse” on page 7–26. Using the Compaq Keyboards The keyboard has an arrangement of standard keys and special buttons. The illustration shows the location of the keys and buttons. The number and location of keys or buttons on your keyboard may vary from the illustration.
  • Page 30 Using the Computer Compaq Internet Keyboard Components Function keys Perform special functions, depending on the software application being used. Internet buttons Provide quick access to your favourite Web sites, services, and applications. (Internet buttons are not available on all keyboards.) Edit keys Include the following: Insert, Home, Page Up, Delete, End, and Page Down.

  • Page 31: Using The Internet Buttons

    Using the Computer Compaq Internet Keyboard Components (Continued) Windows Logo keys* Open the Start menu in Microsoft Windows. Used in combination with other keys to perform other functions. Main keys Work like standard typewriter-style keys. *Keys available in select geographic countries/regions.
  • Page 32 Using the Computer Internet Buttons Instant Internet Provides your daily starting point to the Internet. It connects you to a customisable Web page, filled with local weather, news, sports, and financial information. Help Takes you to the Help and Support Centre, which provides information about your computer and computer-related peripherals as well as access links to online technical support.
  • Page 33 Using the Computer Internet Buttons (Continued) Entertainment Connects you to the world of entertainment, featuring music downloads, streaming video, Webcasts, entertainment news, and reviews. My Presario PC Takes you to the My Presario Web site. Retail/Affinity Provides an instant connection to your computer store and a variety of Central leading consumer companies.

  • Page 34: Customising The Internet Buttons

    Using the Computer Customising the Internet Buttons Modifying Monitor Display Properties All Internet Buttons can be reprogrammed to open any software application or data file on your hard You can modify how information displays on your drive, or any Internet address. computer monitor.

  • Page 35: Turning Off The Computer

    Using the Computer To Turn Off the Computer Moving the slide towards Less 1. Close any open software programs. To close increases the size of text on your programs, click the X in the upper-right corner screen. Moving the slide towards of each window.

  • Page 36: Printing

    Using the Computer Printing Using the Print Menu The Print menu is widely used in Windows You can print text and graphics from most applications. Although different applications applications and Internet sites if you have a printer may have different Print menu options, you connected to your computer and the necessary can generally: software installed for the printer.

  • Page 37: Saving Energy

    Using the Computer Saving Energy To Use the Print Menu 1. Click File on the menu bar. As an alternative to shutting down the computer, 2. Click Print. you can conserve energy by putting the computer into standby and then hibernation by setting the 3.

  • Page 38: Standby Mode

    Using the Computer Standby Mode To Manually Enter Standby Mode 1. Click Start on the taskbar. When the computer is in standby mode, it goes into a low-power state and the monitor is blank, 2. Click Turn Off Computer. as if it’s turned off. The next time you use the 3.

  • Page 39: Hibernation Mode

    Using the Computer Hibernation Mode If Hibernate is not present, you can set When the computer is in hibernation mode, it up your computer for hibernation; refer to “Automatic Standby or Hibernation saves everything that is in computer memory to the Mode”...

  • Page 40: Automatic Standby Or Hibernation Mode

    Using the Computer Automatic Standby or To Modify the Power Management Settings Hibernation Mode 1. Click Start on the taskbar. To automatically put the computer into standby or 2. Click Control Panel. hibernation mode, modify the power management settings. 3. Click Performance and Maintenance. 4.
  • Page 41 Using the Computer ❏ To set the timer for auto-hibernation, 6. Click the Power Schemes tab to set the timers for standby and/or hibernation. In the click the time to elapse before hibernation Power Schemes box, select a power scheme (such as After 1 hour) in the System from the drop-down list.
  • Page 42 Using the Computer 3–30 Getting Started...

  • Page 43: Using The Internet

    World Wide Web, and access many other guide included with your computer. services. Next, establish an Internet Service Provider (ISP) account. On certain models, Compaq provides a selection of ISPs for you to choose from; check your Windows desktop. Getting Started...

  • Page 44: What Is The Internet

    Using the Internet What Is the Internet? What Is a Hyperlink? The Internet is a shared network of computers that Imagine you’re reading a newspaper. On page 1, transmits data and makes the electronic exchange you may read something like “For more details, see of information possible.

  • Page 45: Web Browsers

    Using the Internet Web Browsers E-mail A Web browser, like Microsoft Internet Explorer, E-mail (electronic mail) allows you to send letters, lets you view and explore information on the Web. pictures, postcards, even music and video clips, to anyone, instantaneously. Common features of a Web browser include: Outlook Express is the e-mail program that comes ■...
  • Page 46 Using the Internet 2. Click the Send and Receive button on To Send an E-mail the toolbar. A dialogue box requesting your 1. Press the E-mail button on the keyboard. ƒ password is displayed. 3. If you are prompted for a password, type it in. 2.
  • Page 47 Using the Internet 4. Type the subject of your message in the 5. Type your message in the message window 4. Subject box 3. 6. Click Send 5. E-mail addresses contain no spaces and have a full-stop after the server name.
  • Page 48 Using the Internet To Read Your E-mail Messages 2. Click Inbox. New messages appear in bold type. Your ISP receives e-mail messages for you 3. Double-click the message to display the automatically, even when your computer is message text. shut down. The ISP then stores your messages until you connect to the Internet, and then open 4.

  • Page 49: Content Advisor

    Using the Internet Content Advisor To Restrict Internet Content 1. On the Windows desktop, click Start, and The Internet provides you with access to a wide then click Control Panel. variety of information, but some information may not be suitable for every viewer. With Content Advisor, you can: ■...
  • Page 50 Using the Internet 2. In the Control Panel, click Network and Internet Connections, and then click Internet Options. 3. Click the Content tab 1. 4. In the Content Advisor area, click Enable 2. 5. Click Settings, and then type your password in the Password box.

  • Page 51: Maintaining The Computer

    Maintaining the Computer Routine Maintenance Routine and preventive maintenance for the computer is important. A few basic procedures Guidelines help keep the computer in good operating condition. Keep the following care guidelines in mind when you are setting up or using your computer: ■...

  • Page 52: Preventive Maintenance

    Maintaining the Computer ■ Make sure you have at least 3 inches (8 cm) of Preventive Maintenance space between the top of the monitor and any Preventive maintenance is essential for keeping cabinet. your computer in good working condition. A few ■...

  • Page 53: Cleaning Up The Hard Drive

    Maintaining the Computer Cleaning Up the Hard Drive 6. On the General tab, click Disk Cleanup. As you use your computer and store files, the hard drive begins to fill up and get cluttered, which ultimately affects performance. To prevent this, you can delete files that you are not using.

  • Page 54: Emptying The Recycle Bin

    Maintaining the Computer Emptying the Recycle Bin Scanning the Hard Drive After you delete files from the hard drive, they are You can scan the hard drive to search for and sent to the recycle bin. You can retrieve files that repair errors.

  • Page 55: Defragmenting The Drive

    Maintaining the Computer Defragmenting the Drive 6. On the Tools tab, click the Check Now button. You can improve the efficiency of the computer by 7. Select the disk check options you want to use. defragmenting it regularly. Defragmenting moves the files closer together so that the hard drive space is used more effectively.

  • Page 56: Virus Protection

    Maintaining the Computer 5. Click Properties. Some viruses affect your computer immediately, while others may activate only if you open a 6. On the Tools tab, click the Defragment certain file or do not delete them before a Now button. certain date.

  • Page 57: Using Application Recovery And System Recovery

    Presario PC hard drive contents. Your Windows XP operating system PC does not include recovery CDs. To make your own recovery CDs, see ■ Compaq System Recovery or Compaq “Using Compaq Recovery CD Creator” Application Recovery on page 6–7. Getting Started...

  • Page 58: System Restore

    WARNING: Try System Restore before programs or document files. Because it causes using the Compaq System Recovery fewer changes to your system than Compaq program. System Recovery, try Microsoft System Restore first, if the computer allows you to access the program.

  • Page 59: Application Recovery

    1. Close all applications and folders. If an individual application or driver accidentally gets erased or damaged, you can reinstall the 2. Click Start on the taskbar. software using the Compaq Presario Application 3. Choose All Programs. Recovery program. 4. Choose Compaq.

  • Page 60: System Recovery

    Recovery program. software (such as System Restore or Application 11. Click Start on the taskbar. Recovery) fail, you may want to use the Compaq 12. Click Turn Off Computer, and then click Presario System Recovery program as a last resort Restart to restart the PC.

  • Page 61: Using Compaq Recovery Cd Creator

    6. Choose All Programs. Recovery Using Recovery CDs” on page 6–9. 7. Choose Compaq. Make your own recovery CDs before you need 8. Click Compaq PC System Recovery. them; see “Using Compaq Recovery CD Creator” on page 6–7. Getting Started 6–5...
  • Page 62 Using Application Recovery and System Recovery 9. Wait until the System Recovery box appears 2. Disconnect all peripheral devices from the asking Do you really want to start Compaq PC PC except the monitor, the keyboard, and System Recovery? the mouse.

  • Page 63: Using Compaq Recovery Cd Creator

    CD-RW drive from a computer or electronic store. A recovery CD set is a complete image of the original Compaq Presario home PC hard disk drive The number of CDs in the recovery set depends contents and is matched to your PC model. The on your PC model.
  • Page 64 Using Application Recovery and System Recovery You can quit the process at any time. The next time To Run Compaq Recovery CD Creator you run the program, it begins where it left off. 1. Close any open programs. If you quit the process when it is in the...

  • Page 65: System Recovery Using Recovery Cds

    PC model. The CDs are licensed for use all hard disk files before performing a only with your specific Compaq Presario home PC. system recovery. The recovery CDs can install the operating system...
  • Page 66 Using Application Recovery and System Recovery ■ Full System Recovery: This recovery process To Start System Recovery erases and reformats the hard disk drive, 1. If the computer responds, back up all data files creates a new hard disk partition, erases that you want to save onto removable media, all added hard disk data, and then reinstalls such as CD-RW or diskette.
  • Page 67 CD-ROM item. Press the + (plus) key to move the CD-ROM item up until it is the When the black screen with the Compaq logo first item in the list. appears, press the F1 key on the keyboard ❏...
  • Page 68 Click Yes to start the recovery. Insert the When the black screen with the Compaq logo remaining CDs when directed. appears, press the F1 key on the keyboard until Entering SETUP displays. (You have only a few seconds to press the F1 key before the ❏...
  • Page 69 Using Application Recovery and System Recovery 16. Press the down arrow key to select Boot 19. With Yes selected, press Enter. Device Priority, and then press Enter. After the computer restarts, a series of startup 17. Change the first boot device using one of these screens appear.
  • Page 70 Using Application Recovery and System Recovery 6–14 Getting Started...

  • Page 71: Finding Help & Support

    You can easily diagnose and solve ■ Contact a Compaq Support Specialist at the many computer problems on your own, without telephone number listed in the Warranty and contacting a Compaq Support Specialist.

  • Page 72: Integrated Help Tool

    Whether accesses an integrated help and assistance tool you are a novice or a technical expert, knowledge, from Microsoft and Compaq, the Help and Support information, and assistance are available when Centre, which provides: and where you need them.

  • Page 73: Preparing To Ship The Computer

    Ship the Computer product warranty issue or need to contact a technical expert? Contact Compaq online for If you have to ship the computer to Compaq for the fastest time to a solution (not available service, follow these guidelines when preparing it in all countries/regions).

  • Page 74: Solving Minor Problems

    Solving Minor Problems specifically to the monitor or printer, refer to the documentation that came with that Before contacting a Compaq Support Specialist, equipment. keep in mind that the information needed to correct the problem may be at your fingertips. Try pressing the Internet Help G button on your keyboard.
  • Page 75 Finding Help & Support Audio Symptom Problem Solution No sound. Volume is muted. 1. On the Windows desktop, click Start, and then click Control Panel. 2. Click Sounds, Speech, and Audio Devices, and then click Sounds and Audio Devices. 3. Click the Mute tick box to remove the tick from the box.
  • Page 76 Finding Help & Support CD-ROM, CD-RW, DVD-ROM, or DVD+RW/+R Drive Symptom Problem Solution CD-ROM, CD-RW, CD has been inserted Reinsert the CD with the label facing up. DVD-ROM, or DVD+RW/+R upside down. drive cannot read a disc or The DVD-ROM drive takes Wait at least 30 seconds to let the DVD-ROM drive takes too long to start.
  • Page 77 Finding Help & Support CD-ROM, CD-RW, DVD-ROM, or DVD+RW/+R Drive (Continued) Symptom Problem Solution CD-ROM, CD-RW, Windows does not detect 1. On the Windows desktop, click Start, and DVD-ROM, or DVD+RW/+R CD-ROM or DVD-ROM then click Control Panel. drive cannot read a disc or driver.
  • Page 78 Finding Help & Support CD-ROM, CD-RW, DVD-ROM, or DVD+RW/+R Drive (Continued) Symptom Problem Solution Recording audio CDs is Wrong disc type or Verify that you are using the correct disc type (media) difficult or impossible. poor quality disc. for the drive. Try a different brand of disc.
  • Page 79 Finding Help & Support Diskette (Floppy) Drive Symptom Problem Solution Unable to read the diskette A non-formatted diskette To format the diskette: (floppy disk). has been inserted. 1. On the Windows desktop, click Start and then click My Computer. 2. Right-click the 3½ Floppy (A:) icon. 3.
  • Page 80 Diskette drive is damaged. Press the Help G button on the keyboard to access the Compaq Help & Support Centre, or refer to the Warranty and Support Guide for details. Diskette drive cannot save Diskette is full or the file is Use another diskette or compress the file to reduce information to the diskette.
  • Page 81 Finding Help & Support Diskette (Floppy) Drive (Continued) Symptom Problem Solution Diskette drive cannot save Diskette is not formatted. To format the diskette: information to the diskette. 1. On the Windows desktop, click Start, and then (Continued) click My Computer. 2.
  • Page 82 Diskette drive has failed. Press the Help G button on the keyboard to access the Compaq Help & Support Centre, or refer to the Warranty and Support Guide for details. Drive not found. Internal cable is loose.

  • Page 83: Display (Monitor)

    Finding Help & Support Display (Monitor) Symptom Problem Solution If you encounter display problems, refer to the documentation that came with your monitor and to the common causes and solutions listed in this table. Screen is blank, and monitor Monitor power cable is not Reconnect the power plug on the power light is not lit.
  • Page 84 Finding Help & Support Display (Monitor) (Continued) Symptom Problem Solution Screen is blank. Monitor connector cable is not Inspect the monitor video connector properly connected to the back for bent pins. If no pins are bent, of the computer. reconnect the monitor connector cable on the back of the computer.

  • Page 85: Hard Drive

    Finding Help & Support Hard Drive Symptom Problem Solution Computer seems to be Program in use has Use the Windows Task Manager to close any locked up. stopped responding to programs not responding: commands. 1. Press the Crtl, Alt, and Del keys at the same time. 2.

  • Page 86: Hardware Installation

    Finding Help & Support Hardware Installation Symptom Problem Solution A new device is not Device driver is not Install the device driver from the CD or diskette recognised as part of installed. provided with the device, or download and install the system.
  • Page 87 Finding Help & Support Hardware Installation (Continued) Symptom Problem Solution A new device is not Power switch of new Turn off the computer, turn on the external device, and recognised as part of external device is not then turn on the computer to integrate the device with the system.
  • Page 88 Finding Help & Support Internet Access Symptom Problem Solution Cannot connect to the Internet Service Provider Verify Internet settings, or contact your ISP for Internet. (ISP) account is not set up assistance. properly. Modem is not set up Reconnect the modem, verifying connections: properly.
  • Page 89 Finding Help & Support Internet Access (Continued) Symptom Problem Solution Cannot automatically You must log in to your Log in to your ISP, and launch the desired program. start Internet programs. ISP before some programs will start. Getting Started 7–19...
  • Page 90 Finding Help & Support Internet Access (Continued) Symptom Problem Solution Internet takes too long to Modem is not set up Verify that the correct modem speed and COM port download Web sites. properly. are selected: 1. Click Start, and then click Control Panel. 2.

  • Page 91: Keyboard And Scroll Mouse

    Finding Help & Support Keyboard and Scroll Mouse Symptom Problem Solution Keyboard commands and Keyboard connector is 1. On the Windows desktop, click the Start button. typing are not recognised not properly connected. 2. Click Turn Off Computer. by the computer. 3.
  • Page 92 Finding Help & Support Keyboard and Scroll Mouse (Continued) Symptom Problem Solution Cursor will not move using The Num Lock key may Press the Num Lock key. The Num Lock light should not the arrow keys on the be on. be on if you want to use the arrow keys.
  • Page 93 Finding Help & Support Keyboard and Scroll Mouse (Continued) Symptom Problem Solution Mouse does not respond to Mouse connector is not Shut down your computer using the keyboard: movement or is too slow. properly plugged into the 1. Press the Ctrl and Esc keys at the same time back of the computer.
  • Page 94 Finding Help & Support Keyboard and Scroll Mouse (Continued) Symptom Problem Solution Mouse moves only vertically Mouse roller ball is dirty. Remove roller ball cover from bottom of mouse and or horizontally. clean with mouse cleaning kit (available from most computer stores).

  • Page 95: Optical Mouse

    Finding Help & Support Optical Mouse Symptom Problem Solution Mouse does not work Mouse is not connected Try unplugging and then reconnecting the mouse cable after installation or is properly. to your computer. The mouse cable goes into the not detected. computer’s PS/2 port.

  • Page 96: Wireless Mouse

    Finding Help & Support Wireless Mouse Symptom Problem Solution Mouse does not work Mouse batteries are low Replace the two AA Alkaline batteries in the mouse by after installation or is or empty. following the instructions provided with the mouse. not detected.
  • Page 97 Finding Help & Support Memory Symptom Problem Solution Insufficient memory All memory in the Close all open programs, and then try desired task message is displayed. computer is being used again. by open programs, and memory is needed for a Restart your computer: desired task.
  • Page 98 Line voltage selection switch Set the line voltage selection switch to the correct is not in the proper position setting for your country/region, or call Compaq for your country/region Technical Support for assistance. Refer to the (115V/230V).
  • Page 99 Finding Help & Support Power (Continued) Symptom Problem Solution Computer will not Wrong memory modules Reinstall the old memory to return your computer to turn on and/or start. were used in the upgrade, its original state. Refer to “Upgrading or Replacing or memory modules were Memory”...
  • Page 100 Finding Help & Support Power (Continued) Symptom Problem Solution Computer powered off The unit temperature was 1. Unit is in an exceedingly hot environment. Let it automatically. exceeded. The fan may cool down. be blocked. 2. Ensure computer air vents are not blocked, and internal fan is running.
  • Page 101 Finding Help & Support Miscellaneous Symptom Problem Solution Computer date and time RTC (real-time clock) First, reset the date and time in your operating system. display is incorrect. battery may need to be If the problem persists, replace the RTC battery. Refer replaced.
  • Page 102 Finding Help & Support Miscellaneous (Continued) Symptom Problem Solution Illegal Operation has Configuration files are If possible, save all data, close all programs, and Occurred error message corrupt. restart your computer. If the error message returns, is displayed. press the Help G button on the keyboard to access the Help and Support Centre and select Undo harmful or unintended changes to your system.

  • Page 103: Upgrading The Computer

    Upgrading the Computer You can replace or upgrade several components in The procedures for the 6000 and 8000 your computer. This chapter describes procedures models are the same, except where noted. for accessing the internal parts of the computer, and installing components. Getting Started 8–1...

  • Page 104: Preparing The Computer

    Upgrading the Computer Preparing the Computer 3. Disconnect the modem/phone cable, if present. Before you upgrade any component in your 4. Disconnect the power cord from the electrical computer, you need to prepare the computer so socket 1 and then from the computer 2. that you can safely handle it and the components.
  • Page 105 Upgrading the Computer WARNING: To reduce the risk of personal injury from electrical shock and/or hot surfaces, be sure to disconnect the power cord from the wall socket, and allow the internal system components to cool before touching. 5. Disconnect all external devices connected to the computer.
  • Page 106 Upgrading the Computer ❏ To remove the front bezel from the 6000 model, gently pry the top section 1 of the bezel away from the chassis. On the inside of the front bezel, press the centre two tabs (not the bottom tabs) to release the bezel, and then pull it from the chassis 2.
  • Page 107 Upgrading the Computer ❏ To remove the front bezel from the 8000 model, push up on the two release tabs 1, and then rotate the front bezel away from the chassis to release it 2. Removing the Front Bezel from the 8000 model Getting Started 8–5...

  • Page 108: Removing Or Upgrading A Drive

    Failure to do so will result in data loss. ■ Hard drive After replacing the hard drive, you need to run System Recovery CDs to ■ Diskette drive load the Compaq factory installed files. See “Virus Protection” on page 5–6 for details. 8–6 Getting Started...

  • Page 109: Locating Drive Positions

    Upgrading the Computer Locating Drive Positions Optical drive (may be a CD-ROM, CD-RW, DVD-ROM, or DVD+RW/+R drive) Second optical drive (may be a DVD-ROM, DVD+RW/+R, CD-ROM, or CD-RW drive) Diskette drive Hard drive Removing a Drive 1. Locate the drive you want to remove. See “Locating Drive Positions”...
  • Page 110 Upgrading the Computer 3. Disconnect the power cable 1 and data cable 2 from the back of the drive you want to remove, as indicated in the following illustrations. Use a gentle rocking motion. Some units may have a sound cable. If so, disconnect the sound cable 3.
  • Page 111 Upgrading the Computer Disconnecting the Diskette (Floppy) Drive Cables Disconnecting the Hard Drive Cables Getting Started 8–9...
  • Page 112 Upgrading the Computer 4. Release the drive from the chassis by following the method appropriate for your computer model. ❏ To release a drive from the chassis of the 6000 model, lift the release tab 1 on the latch drive bracket of the drive you want to remove, and then slide the drive from its drive bay 2.
  • Page 113 Upgrading the Computer ❏ To release a drive from the chassis 5. For both the 6000 and 8000 models, if you of the 8000 model, slide the drive lock are replacing the old drive with a new drive, mechanism 1 to unlock the drive in the remove the four screws 3 (two on each side) drive bay and pull the drive out of the from the old drive.
  • Page 114 Upgrading the Computer 6. For an 8000 model diskette drive, squeeze inward on both sides of the bracket brace and lift the brace up and out 1. Remove the drive bezel 2. Remove the two sets of screws 3 (left and right side) that secure the drive to the drive adapter.

  • Page 115: Replacing Or Adding A Drive

    Upgrading the Computer Replacing or Adding a Drive To Replace or Add a Drive 1. Install four guide screws on the sides of the The steps to replace or add a drive are the same drive (two on each side). The screws help for both the 6000 and 8000 models, except guide the drive into its proper position in when you are replacing a diskette drive on the...
  • Page 116 Upgrading the Computer 2. Slide the drive into the drive bay 1, making 3. Reconnect the power and data cables to your sure to align the guide screws with the guide drive as indicated in the following illustrations. slots, until it snaps into place. Reconnecting the Diskette Drive Cables Sliding the Drive into the Drive Bay on the 6000/8000 (6000 shown)
  • Page 117 Upgrading the Computer Reconnecting the Optical Drive Cables Reconnecting the Hard Drive Cables An optical drive for the 8000 model may include a sound cable. Connect this cable also. Getting Started 8–15...
  • Page 118 Compaq. See “System 1. Lower the diskette drive into the adapter 1. Recovery Using Recovery CDs” on page 6–9 Ensure that the holes are aligned, and reinstall for details.

  • Page 119: Upgrading Or Replacing Memory

    Upgrading the Computer Upgrading or Replacing 3. Return to “Replacing or Adding a Drive” on page 8–13, and begin with step 1. Memory Your computer comes with random access memory (RAM), which temporarily stores data and instructions on your computer. You can install memory expansion modules in the memory expansion slots in the computer.

  • Page 120: Removing A Memory Module

    Upgrading the Computer Removing a Memory Module CAUTION: When handling a memory module, be careful not to touch any of the contacts. Doing so may damage the module. 1. Complete the procedure described in “Preparing the Computer” on page 8–2, but do not remove the front bezel.

  • Page 121: Replacing Or Adding A Memory Module

    You can find out exactly what type of memory is in your computer at the http://www.compaq.com/athome/memory/ Web site (not available in all languages). CAUTION: When handling a memory module, be careful not to touch any of the contacts.
  • Page 122 Upgrading the Computer ❏ If you are replacing a memory module, 1. Open both latches of the memory module socket 1. put the new memory module in the same memory slot from which the old memory was removed. ❏ If you are adding a memory module, install the new module into the socket nearest the preinstalled module, and install additional modules in the next available sockets.
  • Page 123 Upgrading the Computer 2. The memory module can be installed in only 3. Complete the procedure described one way. Match the notch on the module 1 in “Reassembling the Computer” with the tab on the memory socket. Push the on page 8–27 of this guide. module carefully and firmly into the slot If a blank screen is displayed after replacing ensuring that the latches 2 on both ends...

  • Page 124: Removing Or Installing An Expansion Card

    Upgrading the Computer Removing or Installing an Expansion cards you can replace or add to your computer include: Expansion Card ■ Modem An expansion card is a circuit board that fits into a ■ Network Interface Card (NIC) computer expansion slot. Your computer contains ■...
  • Page 125 Upgrading the Computer To Remove an Expansion Card 1. Complete the procedure described in “Preparing the Computer” on page 8–2, but do not remove the front bezel. ❏ To remove an expansion card from the 6000 model, continue to step 2. ❏...
  • Page 126 Upgrading the Computer 3. Inside the computer on either the 6000 or 8000 model, locate the expansion slots on the system board. ❏ If you have the 8000 model, continue to step 4. ❏ If you have the 6000 model, skip to step 5. 4.
  • Page 127 Upgrading the Computer 6. If you are not replacing the old expansion card with a new expansion card, reinstall the expansion slot cover to close the open slot. Insert the metal slot cover into the opened slot, and screw a screw into the top of the cover to secure it in place.
  • Page 128 Upgrading the Computer 2. For the 8000 model, secure the expansion card to the chassis with the slot cover screw. 3. For both the 6000 and 8000 models, if you have replaced an expansion card, store the old card in the anti-static packaging that contained your new card.

  • Page 129: Reassembling The Computer

    Upgrading the Computer Reassembling the Computer 1. Replace the front bezel by following the method appropriate for your computer model. ❏ To replace the front bezel on the 6000 model, position the chassis in the upright position. At an angle, align the top of the front bezel with the top slots of the chassis 1 so that the front bezel hooks onto the chassis, and then press the bottom...
  • Page 130 Upgrading the Computer ❏ To replace the front bezel on the 8000 model, lay the chassis on the side with the open side up. Place the front bezel in the correct position. Ensure the slots 2 are aligned correctly, and rotate the bezel toward the chassis 1 until it snaps into place.
  • Page 131 Upgrading the Computer 2. For either the 6000 or 8000 model, place the side access panel in the proper position on the chassis, and slide it into place 1. Ensure that the hole for the thumbscrew(s) aligns with the hole in the chassis 2, and replace the thumbscrew(s).
  • Page 132 Upgrading the Computer 3. Reconnect the power cable 1 to the computer, 4. Reconnect the modem/phone cable, if and plug the cable into an electrical socket 2. present. 5. Reconnect all peripheral devices to the computer. WARNING: To reduce the risk of electrical shock, fire, or damage to the equipment, do not plug telecommunications or telephone...

  • Page 133: Index

    Index access panel removing 8–3 CD-R and CD-RW disc comparison 3–12 replacing 8–29 creating a 3–11 adding drive 8–13 CD drive adjusting volume 3–9 capabilities 3–6 application key 3–18 CD-RW drive capabilities 3–11 application recovery inserting a disc 3–8 starting 6–3 installation 8–6 using 6–1 location 8–7...
  • Page 134 3–2 Community button 3–20 diskette drive cables Compaq disconnecting 8–9 registering with 2–2 reconnecting 8–14 Compaq Recovery CD Creator display troubleshooting 7–13 using 6–7 documentation 1–1 Compaq Support Specialist 7–3 drive locations 8–7 Compaq Web site 1–1 drive lock 8–11 Content Advisor 4–7...
  • Page 135 Index front bezel removing (6000) 8–4 editing keys 3–18 removing (8000) 8–5 electrostatic discharge 8–2 replacing (6000) 8–27 e-mail replacing (8000) 8–28 keyboard button 3–20 function keys 3–18 reading messages 4–6 sending 4–4 setting up 4–3 hard drive using 4–3 checking space 3–4 enable hibernation 3–28 cleaning up 5–3...
  • Page 136 Index hardware installation installing instructions 8–1 expansion card 8–22 troubleshooting 7–16 upgrades 8–2 Help Instant Internet button 3–20 finding 7–1 Internet integrated tool 7–2 access problems 7–18 keyboard button 3–1, 3–20, 7–1 basics 4–1 Web site 7–1 controlling access 4–7 Help &...
  • Page 137 Index monitor modifying display properties 3–22 keyboard troubleshooting 7–13 Internet Buttons 3–19 mouse keys 3–18 autoscrolling 3–15 status lights 3–18 buttons 3–14 troubleshooting 7–21 clicking 3–14 using 3–17 double-clicking 3–14 modifying buttons 3–15 latch drive bracket 8–10 optical 3–16 link 4–2 scroll wheel 3–14 listening to music 3–9 scrolling 3–15...
  • Page 138 Index music, listening to 3–9 My Compaq PC button 3–21 playing DVD movies 3–10 music CDs 3–9 Norton AntiVirus 5–6 power numeric keys 3–18 saving energy 3–25 troubleshooting 7–28 online turning off the computer 3–23 community of users 7–2 power cable service and support 7–2...
  • Page 139 2–3 shipping the computer 7–3 using for system recovery 6–9 shutting down the computer 3–23 recycle bin, emptying 5–4 solving minor problems 7–4 registering with Compaq 2–2 speaker volume removing adjusting 3–9 drives 8–7 standby mode expansion card 8–22 entering manually 3–26...
  • Page 140 Index system recovery keyboard 7–21 starting 6–4, 6–5, 6–6 miscellaneous 7–31 using 6–1 monitor 7–13 using recovery CDs 6–9 optical mouse 7–25 System Restore power 7–28 using 6–2 printer 7–31 system volume scroll mouse 7–21 adjusting 3–9 wireless keyboard 7–22 wireless mouse 7–26 turning on the computer 2–1 troubleshooting...
  • Page 141 Index Windows logo keys 3–19 Wireless Easy Access Keyboard 3–17 Warranty and Support Guide 1–2 wireless keyboard warranty information 1–2, 7–2 troubleshooting 7–22 Web browsers 4–3 wireless mouse Web sites troubleshooting 7–26 computer support 1–1 using 3–17 My Presario 3–21 products and services 1–1 technical support 7–1 Getting Started...
  • Page 142 Index Index–10 Getting Started...

This manual is also suitable for:

Presario 6000 seriesPresario 8000 series

Table of Contents