Canon 9540A003 - Optura 400 Camcorder Instruction Manual page 76

An instant message appears when DV Messenger could not connect
within 30 seconds.
When your contact does not respond within 30 seconds after you tried to
connect DV Messenger, a message asking him to download DV
Messenger Version 2 is sent to your contact.
When your contact tried to connect using DV Messenger Version 1, a
message will be sent automatically asking him to download DV Messenger
Version 2.
Camcorder without NETWORK mode: The DVM panel does not change
to [CARD] mode even if the camcorder is set to CARD PLAY mode.
Check if the AV/C Camera Storage Subunit-WIA Driver is correctly
installed.
1. Set your camcorder to CARD PLAY mode.
2. Connect the camcorder to the computer using a DV cable.
3. From the [Start] menu, click [My Computer].
4. Check if [Canon Camera Storage Device] appears under [Scanners and
Cameras].
If [Canon Camera Storage Device] does not appear, install the AV/C
Camera Storage Subunit-WIA Driver.
Canon camcorder: "Your DV camcorder is not connected correctly"
appears on the DVM panel when I connect the camcorder to the
computer.
If you have a camcorder with NETWORK mode, check if the POWER
switch is set to NETWORK.
If you have a camcorder without NETWORK mode, make sure the
camcorder is connected to the computer using a DV cable.
Videoconferencing
The video picture does not appear in the [Conversation] window of
Windows Messenger even though the video picture is shown on the
camcorder's LCD screen.
Check if your camcorder is correctly connected to the computer with the
USB cable or DV cable.
Windows Messenger may not be able to receive video and sound if you
have changed the operating mode of the camcorder during
videoconference. Click [Stop Camera] and then [Start Camera] to restart
the videoconference.
Some Canon camcorders are equipped with an extended recording
function (
Windows Messenger. If you are using the camcorder in CAMERA mode,
make sure that the recording mode is not set to
If you are using the camcorder in PLAY (VCR) mode, make sure that the
playback tape has been recorded in SP or LP mode.
76 Troubleshooting
SP/ LP). The extended recording modes are not supported by
SP or LP in the menu.