Canon 9540A003 - Optura 400 Camcorder Instruction Manual page 78

3. Click [Sound and Audio Devices].
4. Check if [Device Volume] is set to [Mute]. Remove the checkmark if
necessary.
Click [Stop Camera] and interrupt the videoconference. Ask your contact to
check his/her microphone settings in the [Audio Tuning Wizard].
My contact is receiving the video picture, but not the sound.
Canon camcorder without NETWORK mode supporting the memory card
function: Check if the camcorder is set for recording to a tape (e.g. the
TAPE/CARD switch is set to TAPE).
Check the position of the microphone volume lever. Move the lever to the
right until the volume indicator on the right operates.
If you are using a Canon camcorder, click [Stop Camera] and check
whether [Canon USB Video] or [Canon DV Device] is selected in the [Audio
Tuning Wizard]. Click [Start Camera] to restart the videoconference.
Ask your contact to check the settings of the speakers. See "I receive the
video picture of my contact in the [Conversation] window of Windows
Messenger, but not the sound." for what your contact should do.
78 Troubleshooting