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Canon 9540A003 - Optura 400 Camcorder Instruction Manual

Dv network solution disk ver.2 software instruction manual.
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DV Network Software
Version 2
E
Instruction Manual
This software is for use with Windows® XP only.

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   Summary of Contents for Canon 9540A003 - Optura 400 Camcorder

  • Page 1

    DV Network Software Version 2 Instruction Manual This software is for use with Windows® XP only.

  • Page 2: Before Installing Dv Messenger

    Before Installing DV Messenger To use DV Messenger, it is required that Windows XP is installed in your computer and Windows Messenger 4.5, 4.6 or 4.7 operates correctly. Make sure to confirm the following before installing DV Messenger. Does Windows Is Windows XP and Messenger operate and Windows Messenger...

  • Page 3

    Are you using a router for Is your router UPnP Internet connection? compatible? (Some modems are equipped with a router function. For details, refer to the manual of the modem.) This software requires an UPnP compatible router. It cannot be used with other routers.

  • Page 4: Read Carefully Before Using

    You only own the CD-ROM media in which the SOFTWARE is stored. Except as expressly provided herein, no license or right, express or implied, is hereby conveyed or granted by Canon to you for any intellectual property of Canon. EXPORT RESTRICTIONS...

  • Page 5

    (90) days after purchase from an authorized Canon dealer as evidenced by your sales receipt. Your sole remedy for a defective CD-ROM shall be replacement of the same without charge when returned by you at your expense to your point of purchase and proven to be defective upon inspection.

  • Page 6

    Agreement. In the event that this Agreement terminates for your failure to comply, you must promptly destroy the SOFTWARE including any and all copies thereof. In addition, Canon may enforce its other legal rights.

  • Page 7: Table Of Contents

    Requirements for Using DV Messenger ..............16 Installing the Software .................... 17 Installing the DV Network Software ..............17 Installing the Canon USB Video Driver .............. 19 Installing the AV/C Camera Storage Subunit-WIA Driver ........20 Connecting the Camcorder to a Computer ............23 Connecting the Camcorder Using a USB Cable ..........

  • Page 8: Table Of Contents

    Uninstalling the AV/C Camera Storage Subunit-WIA Driver ....... 73 Troubleshooting DV Messenger ....................75 Canon USB Video Driver ..................86 AV/C Camera Storage Subunit-WIA Driver ............87 Uninstallation of the Canon USB Video Driver and AV/C Camera Storage Subunit-WIA Driver ..................... 87 Contents...

  • Page 9: Read This First, Safety Precautions

    (MultiMediaCards or SD Memory Cards), personal computers, or peripheral devices, or due to use of a memory card not formatted by a Canon camcorder. • Microsoft® and Windows® are either registered trademarks or trademarks of Microsoft Corporation in the United Stated and/or other countries.

  • Page 10: About This Manual

    About This Manual • In this manual, DV Messenger Version 2 is abbreviated as “DV Messenger”. • In this manual, the operating modes of camcorders are described as following: - CAMERA mode: Mode for recording video and sound to tape. - PLAY (VCR) mode: Mode for playing back video and sound recorded on a tape.

  • Page 11: System Requirements

    Interface: USB (1.1/2.0) or IEEE1394 (OHCI compliant) Free Hard Disk Space: • DV Messenger: 100 MB or more • Canon USB Video Driver: 1 MB or more • AV/C Camera Storage Subunit-WIA Driver: 1 MB or more Display: 600 pixels/High Color (16 bit) or better Others: Windows Messenger Version 4.5, 4.6 or 4.7, sound function,...

  • Page 12: What Can Be Accomplished With The Software, Available Functions By Camcorder Models

    - Remotely accessing the computer (View & Record). Canon USB Video Driver ( Installing the Canon USB Video Driver allows you to use DV Messenger by connecting the camcorder to the computer using a USB cable. If your camcorder is listed under category A in Camcorder Categories (...

  • Page 13: Camcorder Categories

    ZR20 ZR25 MC ZR30 MC ZR40 ZR60 ZR80 ZR100 Non-Canon camcorder Please refer to the Canon homepage for latest camcorder models. Available Functions and Drivers by Categories Camcorders Categories Functions DV Messenger Version 2 Real-time video communication Sharing recorded video (...

  • Page 14: Required Accessories

    Required Accessories You need following items for using the Software: • Digital Camcorder • The Internet connection and a software that allows you to browse the Net • USB Cable or DV (IEEE1394) Cable If your camcorder is not listed under category A or B in Camcorder Categories 13), use a DV cable.

  • Page 15: Read Carefully

    Read Carefully If you leave the camcorder turned on for a long time, heat generation may cause damage to the camcorder. Turn off the camcorder after use. Tapes may be damaged if left in the camcorder for a long time. Do not leave tapes in the camcorder to prevent damage.

  • Page 16: Requirements For Using Dv Messenger

    Requirements for Using DV Messenger To use DV Messenger, it is required that Windows XP is installed and Windows Messenger 4.5, 4.6 or 4.7 operates correctly. Make sure to confirm the following before installing DV Messenger. 1. Windows XP and Windows Messenger 4.5, 4.6 or 4.7 are installed*. 2.

  • Page 17: Installing The Software, Installing The Dv Network Software

    With this procedure, the DV Messenger will be installed and the driver files for the AV/C Camera Storage Subunit-WIA Driver and Canon USB Video Driver will be copied to your computer. The drivers will be installed when you connect the camcorder to the computer.

  • Page 18

    • If your camcorder is not listed under category A or B in Camcorder Categories ( 13), remove the check mark next to [Copy Canon USB Video Drivers]. • If your camcorder is listed under category E or F in Camcorder...

  • Page 19: Installing The Canon Usb Video Driver

    Installing the Canon USB Video Driver Installing the Canon USB Video Driver allows you to use DV Messenger by connecting the camcorder to a computer using a USB cable. To use the Canon USB Video Driver for using DV Messenger, your camcorder has to be listed under category A or B in Camcorder Categories 13).

  • Page 20: Installing The Av/c Camera Storage Subunit-wia Driver

    Restart the computer. Check if the driver has been installed correctly. From the [start] menu, select [My Computer] and check if the [Canon USB Video] icon appears. If the icon does not appear, the installation has not been completed properly. Uninstall 71) and reinstall the driver.

  • Page 21

    Set the camcorder to NETWORK or CARD PLAY mode. Connect the camcorder to the computer using the DV cable 23). From the [start] menu, select [My Computer]. Right-click the mouse button on the [Canon Camera Storage Device] icon and select [Properties]. Click the [Events] tab. Installing the Software...

  • Page 22

    To start a WIA-compliant application automatically, select [Start this program] and click [OK]. If the started application displays a message such as [TWAIN data source not found. Reinstall the scanner software.], select [WIA-Canon Camera Storage] and use the WIA-TWAIN Driver. Installing the Software...

  • Page 23: Connecting The Camcorder To A Computer, Connecting The Camcorder Using A Usb Cable

    Connecting the Camcorder to a Computer If your camcorder is listed under category A or B in Camcorder Categories 13), you can use a DV cable or a USB cable to connect your camcorder to the computer. With other camcorders, use a DV cable. Connecting the Camcorder Using a USB Cable Make sure to install the DV Network Software before connecting the camcorder to the computer.

  • Page 24: Preparations For Dv Messenger, Checking The Camcorder Connection

    DV Messenger Preparations for DV Messenger Before you use DV Messenger, check whether the camcorder is correctly connected to the computer. Users of Windows XP Professional must first log in as an Administrator to use DV Messenger. Checking the Camcorder Connection Connect the power adapter to the camcorder.

  • Page 25

    Canon camcorder using a DV cable, check if [Canon DV Device] is displayed. • If [Canon DV Device] or [Canon USB Video] does not appear, click display the device list and check if it is listed.

  • Page 26: Setting The Upnp Router

    Setting the UPnP Router If you are using an UPnP-compliant router to connect to the Internet, you need to install UPnP and disable the firewall of Windows XP to use DV Messenger. Installing UPnP From the [start] menu, select [Control Panel]. Click [Network and Internet Connections].

  • Page 27

    Click [Network Connections]. From the [Advanced] menu, select [Optional Networking Components] from the displayed menu. Select [Networking Services] and click [Details]. Preparations for DV Messenger...

  • Page 28

    Place a check mark next to [Universal Plug and Play] and click [OK]. • If you have installed Windows XP Service Pack 1, place a check mark next to [Internet Gateway Device Discovery and Control Client] and [Universal Plug and Play]. •...

  • Page 29: Disabling The Firewall

    Disabling the Firewall About the Firewall The firewall is an important security system that protects your computer by limiting or preventing access by other computers on the Internet. If you disable the function, other computers may be able to access the files on your computer, or write files onto your hard disk.

  • Page 30

    Click [Network Connections]. Select [Local Area Connection], right-click the mouse button and select [Properties]. Preparations for DV Messenger...

  • Page 31

    Click the [Advanced] tab, remove the checkmark from the [Internet Connection Firewall] section and click [OK]. Restart the computer. After restart, repeat steps 1 to 3 and check if an icon appears under [Internet Gateway]. If not, your router is not correctly recognized by the computer and DV Messenger cannot be used.

  • Page 32: Videoconferencing, Starting Dv Messenger

    • DV Messenger starts. The DVM panel (DV Messenger panel) and Windows Messenger’s sign-in window appears. • With Windows XP Service Pack 2: When the [Windows Security Alert] window appears, confirm that [DV Messenger] appears under [Name], and [Canon Inc.] under [Publisher] and click [Unblock]. Videoconferencing...

  • Page 33

    In the Windows Messenger window, click [Click here to sign in]. DVM Panel Windows Messenger To use DV Messenger, both you and your contact need to be online. - If your contact is already online when you sign in: A message will be sent automatically to your contact notifying that you have signed in.

  • Page 34: Preparing The Camcorder For Communication

    Preparing the Camcorder for Communication When you have signed in, set the camcorder and adjust the volume of the speaker and microphone. Connect speaker or headphones as necessary. As microphone, use the microphone of the camcorder. Set the camcorder to NETWORK mode. (Camcorder without NETWORK mode: Set the camcorder to CAMERA or PLAY (VCR) mode.) When you have set the camcorder to PLAY (VCR) mode, play back the tape.

  • Page 35

    Select your camcorder and click [Next]. If you are connecting a Canon camcorder using a USB cable, select [Canon USB Video]. If you are connecting a Canon camcorder using a DV cable, select [Canon DV Device]. When the video picture appears, click [Next].

  • Page 36

    Set [Microphone] and click [Next]. • If you are connecting a Canon camcorder using a USB cable, select [Canon USB Video]. If you are connecting a Canon camcorder using a DV cable, select [Canon DV Device]. • The installed sound device appears for [Speaker].

  • Page 37: Starting A Videoconference

    Click [Finish]. The settings for speaker and microphone are complete. Starting a Videoconference There are two methods to start a videoconference. You can invite your contact or you can accept an invitation from your contact. If you connect to the Internet after starting DV Messenger, the connection may fail.

  • Page 38

    Select your contact and click [Select]. • Only online registered members will be listed. You can only perform a videoconference with members who have a camcorder connected and are using DV Messenger Version 2. • Windows Messenger’s [Conversation] window appears. •...

  • Page 39

    Starting a Videoconference by Accepting an Invitation If your contact clicks on and selects you as the contact, a connecting request appears on your computer screen. When the connecting request dialog appears, click [Yes]. The communication between your and your contact’s DV Messenger starts and you can now operate the camcorder of your contact from the DVM panel.

  • Page 40: Ending Dv Messenger, Disconnecting Dv Messenger

    Ending DV Messenger Disconnecting DV Messenger Click When the confirmation window appears, click [YES]. The communication with your contact ends. If you wish to communicate with another contact, click and select a contact from the list. Ending DV Messenger Click the DV Messenger icon on the taskbar and select [Exit] from the displayed menu.

  • Page 41: Screen Displays, Dvm Panel

    Screen Displays DVM Panel This is DV Messenger’s control panel. Use the buttons on this window to operate the camcorder connected to your computer and the camcorder connected to the computer of your contact. 11 12 1 [MY CAMERA] Click here to display the control panel of your camcorder.

  • Page 42

    Here you find the buttons for various settings ( 43). Camcorder model Displays the camcorder model names name ([Canon MiniDV] appears with camcorder models released before 2001). Contact’s name Displays the name of your contact. Minimize Click here to minimize the size of the DVM panel. To...

  • Page 43

    Function Buttons (8 above) 1 Connect/Disconnect Click here to connect or disconnect the communication to your contact. When you are disconnected, appears. Clicking the button displays the [Select a contact] window ( 37). When you are connected, appears. Clicking the button displays a window asking you to confirm disconnection 40).

  • Page 44: Taskbar

    Taskbar When DV Messenger is started, the [DV Messenger] task and [DV Messenger] icon appear on the taskbar. 1 DV Messenger task Appears when the DVM panel is displayed or minimized. If the DVM panel is minimized, click here to display it. DV Messenger icon A list of menus appears when you click this icon 45).

  • Page 45: Dv Messenger Icon Menu

    DV Messenger Icon Menu When you click the DV Messenger icon in the taskbar, a list of menus appears. 1 About DV Messenger Displays the version of DV Messenger. Help Topics Displays DV Messenger’s help topics. Start View & Record Starts the View &...

  • Page 46: Changing The Mode Of The Camcorder, Camcorder With Network Mode, Camcorder Without Network Mode

    Changing the Mode of the Camcorder Camcorder with NETWORK Mode With camcorders equipped with the NETWORK mode, you can easily change the mode of the camcorder from the DVM panel. Click the [MY CAMERA] or [CONTACT] tab. Click the (CAMERA), (VCR) or the (CARD) tab to switch between the modes.

  • Page 47

    Wait until the video picture and camcorder information such as the tape counter appear on the camcorder screen and click [Start Camera]. A message with the options [Accept] and [Decline] appears in the [Conversation] window of your contact. If your contact clicks [Accept], the videoconference restarts.

  • Page 48: Operating Camcorders With Dv Messenger

    ( 43). Camcorders that can be operated with DV Messenger: Your Camcorder Your Contact’s Camcorder Canon Digital Canon Digital Camcorder You can operate your and your Camcorder contact’s camcorder. Non-Canon Digital You can only operate your Camcorder camcorder.

  • Page 49: Operating The Camera Functions

    Operating the Camera Functions You can adjust the camcorder’s zoom and focus from the DVM panel. Set your camcorder to NETWORK mode. (Camcorder without NETWORK mode: Set the camcorder to CAMERA mode.) To operate your camcorder: Click the [MY CAMERA] tab followed by the (CAMERA) tab.

  • Page 50

    The [CAMERA] Operating Buttons 1 Zoom to wide-angle Click here to zoom out (the subject becomes smaller). Zoom to telephoto Click here to zoom in (the subject becomes bigger). Wide End Click here to zoom out to maximum wide angle. Tele End Click here to zoom in to maximum telephoto.

  • Page 51: Operating The Tape Playback Functions

    Operating the Tape Playback Functions When you play back a tape on your camcorder, you can send recorded video and sound to your contact. You can also control the playback functions from the DVM panel while monitoring the picture in the [Conversation] window. You cannot send video or sound recorded in extended recording modes LP).

  • Page 52

    The [VCR] Operating Buttons 1 Play Plays back the tape. Stop Stops the playback. Rewind Rewinds the tape. Fast Forward Fast-forwards the tape. Pause Pauses the playback. Playback previous Plays back the tape frame by frame in reverse. Can only frame be used during playback pause.

  • Page 53: Sharing Images (file Transfer), Selecting Images For Sharing

    Sharing Images (File Transfer) With camcorders equipped with the file transfer function or the NETWORK mode, you can share still images recorded on a memory card in a camcorder. Image Sharing can only be used with camcorders equipped with the NETWORK mode or file transfer function.

  • Page 54

    Click [Set Sharing]. Thumbnails (small versions) of the images contained on the memory card appear. Select the image you wish to share by placing a checkmark to the next to the thumbnail. • Click [Select all] to place a checkmark next to all images.

  • Page 55: Transferring Images

    Transferring Images You can select images from the memory card in the camcorder of your contact and transfer them to your computer. You cannot transfer files from your contact in the following cases: - If no memory card is inserted into the camcorder of your contact. - If the memory card in the camcorder of your contact does not contain any images.

  • Page 56

    Select the image you wish to transfer by placing a checkmark to the next to the thumbnail. • Click [Select all] to place a checkmark next to all images. • Click [Clear all] to remove all checkmarks. • If you move the mouse pointer on the thumbnail, the file information appears.

  • Page 57: Using The Image Capture Function, Setting Of Image Capture

    Using the Image Capture Function With camcorders equipped with the NETWORK mode, you can capture still images and save them to the computer. The Image Capture function can only be used with camcorders equipped with the NETWORK mode. During Image Capture, the panel display does not change even when you click the tab.

  • Page 58

    Setting of Image Capture Window 1 Store Displays the destination folder. If you wish to change the folder, click [Modify], select a folder and click [OK]. File name Displays the file name. You can designate a prefix to be used for all files. The file name appears as an example. Image size Select the size of the still image.

  • Page 59: Changing The Capture Mode

    Changing the Capture Mode Click the respective capture mode button to change the capture mode. You can select between the following 3 capture modes. Single Clicking [Capture] records one single still image on the computer. Clicking [Capture] records a continuous series of still images. The Continuous number of still images can be selected in the [Setting of image capture] window (...

  • Page 60: Capturing With Your Camcorder

    Capturing with Your Camcorder Click the [MY CAMERA] tab followed by the (CAMERA) tab. Click [Capture]. The display changes based on the capture mode. In Single and Continuous mode, the DVM Viewer window appears allowing you to review the captured still images. File name Number of Closes the...

  • Page 61: Capturing With Your Contact's Camcorder

    Capturing with Your Contact’s Camcorder Click the [CONTACT] tab followed by the (CAMERA) tab. Click [Capture]. The display changes based on the capture mode and the status will be displayed. The same information is displayed on your contact’s screen. In Single and Continuous mode, the DVM Viewer window appears allowing you to review the captured still images.

  • Page 62: Using The View & Record Function, Setting Of View & Record

    Using the View & Record Function You can remotely access the camcorder using DV Messenger. The View & Record function can only be used with camcorders equipped with the NETWORK mode. You need two Windows Messenger accounts (e-mail addresses); one home account and one remote account.

  • Page 63: Starting View & Record

    Select your remote account from the [Denied members] list and click [<<Allow]. • Members registered in the contact list of Windows Messenger appear in the list. Initially, all members appear in the [Denied members] list. • The selected account appears in the [Allowed members] list.

  • Page 64: Connecting With View & Record

    Do not close DV Messenger or Windows Messenger while View & Record is started, and keep camcorder and computer turned on. If [System standby] or [System hibernates] is activated in [Power Options] on your computer, deactivate it. For details on changing the setting, consult the computer manufacturer or Microsoft.

  • Page 65

    Place a checkmark next to [Connect with View & Record], select the home account and click [Select]. • DV Messenger will be connected and Windows Messenger’s [Conversation] window appears. • The home account will not appear if it is not registered in the contact list. In such case, add the home account to the contact list.

  • Page 66: Additional Functions, Changing The Background Of Windows Messenger

    Additional Functions Changing the Background of Windows Messenger You can change the background image of the Windows Messenger window. Click Select an image from the list and click [OK]. If you wish to add an image to the list, click [Add], select the image and click [OK].

  • Page 67: Option Settings

    3. Click [Display]. 4. On the [Display Properties] window, click the [Appearance] tab followed by the [Advanced] button. 5. On the [Advanced Appearances] window, select [Window] for [Item], and check if [Color 1] is set to white. Option Settings Setting of Image Capture Specify the destination folder and file names for recorded images ( 57).

  • Page 68: Uninstalling Dv Messenger

    Uninstall DV Messenger if it has not been installed correctly or if it is not required anymore. Close all programs that are running before uninstalling the software. From the [start] menu, select [All Programs], [Canon Utilities], [DV Messenger] and [DV Messenger Uninstall] in succession.

  • Page 69: Capturing/recording Movies, Capturing Movies From The Tape To The Computer

    Make sure to connect the camcorder to a computer with Hi-Speed USB 2.0. Capturing movies from tape to the computer and recording edited movies to the tape using the Canon USB Video Driver will not work when connecting to a computer with USB 1.1 port.

  • Page 70: Recording Movies To The Tape

    Recording movies to the tape Set the camcorder to PLAY (VCR) mode. Make sure that “AV DV” is not displayed. Load a blank cassette. Connect the camcorder to the computer using the USB cable ( 23). Start DV Messenger and record movies to the tape. For details, refer to the Windows Movie Maker 2 Help menu.

  • Page 71: Uninstalling The Canon Usb Video Driver

    Uninstalling the Canon USB Video Driver Uninstall the Canon USB Video Driver if it has not been installed correctly or if it is not required anymore. Close all programs that are running before uninstalling the driver. Connect the power adapter to the camcorder.

  • Page 72

    • The uninstall process is complete. A part of the Canon USB Video Driver ([Canon USB Video Control] and [Canon USB Video Record]) will not be uninstalled with above procedure. To uninstall [Canon USB Video Control] and [Canon USB Video Record], see Uninstallation of the Canon USB Video Driver and AV/C Camera Storage Subunit-WIA Driver 87).

  • Page 73: Uninstalling The Av/c Camera Storage Subunit-wia Driver

    AV/C Camera Storage Subunit-WIA Driver Uninstalling the AV/C Camera Storage Subunit-WIA Driver Uninstall the AV/C Camera Storage Subunit-WIA driver if it has not been installed correctly or if it is not required anymore. Close all programs that are running before uninstalling the driver. Connect the power adapter to the camcorder.

  • Page 74

    AV/C Camera Storage Subunit-WIA Driver 87). In the confirmation dialog, click [Yes]. • [#(number)] may appear after [Canon Camera Storage Device], but that would not affect the uninstall process. • The uninstall process is complete. Uninstalling the AV/C Camera Storage Subunit-WIA Driver...

  • Page 75: Dv Messenger

    For troubleshooting the following procedure, refer to the respective pages. - Installation of the Canon USB Video Driver ( - Installation of the AV/C Camera Storage Subunit-WIA Driver ( - Uninstallation of the Canon USB Video Driver and AV/C Camera Storage Subunit-WIA Driver ( DV Messenger...

  • Page 76

    2. Connect the camcorder to the computer using a DV cable. 3. From the [Start] menu, click [My Computer]. 4. Check if [Canon Camera Storage Device] appears under [Scanners and Cameras]. If [Canon Camera Storage Device] does not appear, install the AV/C Camera Storage Subunit-WIA Driver.

  • Page 77

    Check if [Camera] is correctly set in the [Audio Tuning Wizard]. Click [Stop Camera] in the [Conversation] window of Windows Messenger. Reset the setting in the [Audio Tuning Wizard]. Click [Start Camera] to restart the videoconference. I receive the video picture of my contact in the [Conversation] window of Windows Messenger, but not the sound.

  • Page 78

    If you are using a Canon camcorder, click [Stop Camera] and check whether [Canon USB Video] or [Canon DV Device] is selected in the [Audio Tuning Wizard]. Click [Start Camera] to restart the videoconference.

  • Page 79

    The video picture of Windows Messenger’s [Conversation] window does not appear smooth. If Windows XP Service Pack 2 and [QoS Packet Scheduler] are installed, the video picture send by your contact may not appear smooth (e.g. the video picture stops and then appears to be fast-forwarded). In such case, uninstall the [QoS Packet Scheduler].

  • Page 80

    4. Open the network properties. • When you are connecting to the Internet via LAN cable, right-click the [Local Area Connection] icon under [LAN or High-Speed Internet] and select [Properties] from the displayed menu. However, when you are connecting your computer directly to an ADSL modem, right-click the icon under [Broadband] and select [Properties] from the displayed menu.

  • Page 81

    • With [Broadband] or [Dial-up], click the [Networking] tab for uninstallation. 6. When uninstallation is complete, click [OK] and restart the computer. There is an echo on the sound. If you are using speakers, depending on the volume and microphone sensitivity, the sound from the speakers may be picked up by the microphone, producing an echo.

  • Page 82

    Check if the camcorder is correctly connected to the computer. Camcorder without NETWORK mode: If the Canon camcorder is set to CAMERA mode, some camcorders will enter the demonstration mode after a certain time. During demonstration, you may not be able to operate the camcorder from the DVM panel.

  • Page 83

    The memory card does not contain images that can be shared. Images that can be shared are still images in JPEG and movies in Motion JPEG (AVI). Thumbnails may not appear with images not recorded with a Canon camcorder. Check if the memory card cover is open.

  • Page 84

    View & Record Cannot start the View & Record function. The View & Record function can only be used with Canon camcorders equipped with the NETWORK mode. You cannot start the View & Record function if you have not set the members that you allow connection to View and Record ( 62).

  • Page 85: Windows Messenger

    Windows Messenger I changed the background image of Windows Messenger, but it does not appear correctly. The image file may be corrupted. With transparent GIF files, the transparent part may not appear correctly. Animated GIF files appear with the first scene as a still image. Cannot end Windows Messenger.

  • Page 86: Canon Usb Video Driver

    Canon USB Video Driver The Canon camcorder is connected to the computer via USB cable, but is not recognized by the computer. Check if the camcorder is set to NETWORK mode. Check if the USB cable is correctly connected. The driver is not correctly installed. Uninstall ( 71) and reinstall ( the driver.

  • Page 87: Av/c Camera Storage Subunit-wia Driver

    AV/C Camera Storage Subunit-WIA Driver Installation The Canon camcorder is connected to the computer via a DV cable, but is not recognized by the computer. Check if the camcorder is set to NETWORK or CARD PLAY mode. If the IEEE1394 port did not come preinstalled, check if the IEEE1394 adapter is correctly installed.

  • Page 88

    Click [Performance and Maintenance]. Click [System]. Click the [Hardware] tab on the [System Properties]. Click the [Device Manager] button. Troubleshooting...

  • Page 89

    1. Right-click the mouse button on the respective item and select [Uninstall]. Depending on your camcorder model, [Canon USB Video Record] may not be displayed. In such case, delete [Canon USB Video] and [Canon USB Video Control]. 2. In the confirmation dialog, click [OK] and close [System Properties] and [Device Manager].

  • Page 90

    From the [start] menu, select [My Computer] and double- click the [C:], [WINDOWS] and [INF] folders in succession. If the [INF] Folder Is Not Visible in the [WINDOWS] Folder Use the following procedures to show all files and folders. 1. Click the [Tools] menu and select [Folder Options]. 2.

  • Page 91

    When uninstalling the USB Video Driver, click each [Oem*] file until you find the one that contains [; Canon USB Video Driver] in its first line. When uninstalling the AV/C Camera Storage Subunit-WIA Driver, click each [Oem*] file until you find the one that contains [;...

  • Page 92

    Close all windows and restart the computer. The uninstall process is complete. The [Inf] folder contains numerous files that are critical to the computer's operation. Be extremely careful not to delete the wrong files. If you delete the wrong file, you may be unable to restart Windows. Troubleshooting...

  • Page 93

    CANON INC. –––––––––– U.S.A. Canon U.S.A., Inc. Canon Customer Care Center Tel (US): 1-800-828-4040 (Mon.-Fri., 9 AM to 8 PM Eastern Time) –––––––– CANADA Canon CANADA Inc. Tel (Canada): 1-800-OK-CANON (1-800-652-2666) ––––––––––– ASIA Canon Hongkong Co., Ltd. 19/F., The Metropolis Tower, 10 Metropolis Drive,...

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