Using The World Wide Web; Preparing To Call Technical Support - HP Compaq NX9100 Reference Manual

Using the World Wide Web

Support services are available on the Internet through HP
technical support. You can either browse the postings as a guest,
or register as a user and submit your own questions. HP makes
every attempt to respond to questions in a timely manner.
To access HP technical support, visit the HP Web site at
http://www.hp.com.

Preparing to Call Technical Support

If you cannot solve a problem using the troubleshooting tips in
this section, you may need to call technical support.
When you call technical support, have the following information
available:
The notebook and Expansion Base
Serial numbers for the notebook and Expansion Base
Purchase dates on invoices
Conditions under which the problem occurred
Error messages that have occurred
Hardware configuration of the notebook
Hardware and software you are using
Type of printer connected, if applicable
Configuration settings, including contents of the system files
Reference Guide
Troubleshooting
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