Troubleshooting - Philips FWM589/19 User Manual

WARNING
Under no circumstances should you try to repair the system yourself, as this will invalidate the
warranty. Do not open the system as there is a risk of electric shock.
If a fault occurs, first check the points listed below before taking the system for repair. If you
are unable to remedy a problem by following these hints, consult your dealer or Philips for
help.
Problem
Auto Installation of the Installer CD-ROM did
not install the Philips Sound Agent 2 onto my
PC.
When in USB PC LINK mode, "NO
CONNECTION" is displayed.
I want the minimum effect from the Philips
Sound Agent 2 sound mode when listening to
MP3 music streaming via USB PC Link.
Radio reception is poor.
"NO DISC" is displayed or the disc cannot
be played.
The system does not react when buttons are
pressed.
Sound cannot be heard or is of poor quality.
The remote control does not function
properly.

Troubleshooting

Solution
✔ Check that your PC's Operating System is running on
Windows 2000/XP.
✔ Check the connection between your PC and the
system and the initial setup required, see "Connections",
"Software installation" and "USB PC Link".
✔ Make sure the connected PC is turned on.
✔ Select the PRESET - Neutral mode.
✔ Select the REVERB - No environment mode.
✔ If the signal is too weak, adjust the antenna or connect
an external antenna for better reception.
✔ Increase the distance between the system and your TV
or VCR.
✔ Insert a disc.
✔ Load in the disc with the labeled side facing up.
✔ Replace or clean the disc, see "Care and safety
information".
✔ Use a finalised CD-R(W) or a correct format disc.
✔ Remove and reconnect the AC power cord and switch
on the system again.
✔ Adjust the volume.
✔ Disconnect the headphones.
✔ Check that the speakers are connected correctly.
✔ Check that the AC power cord is connected properly.
✔ When in USB PC LINK mode, check that the PC's
volume is not muted.
✔ When playing CD from PC's CD drive, refer to "USB
PC Link - Enable digital CD audio output".
✔ Select the source (CD or TUNER, for example) before
pressing the function button (É Å, S , T).
✔ Reduce the distance between the remote control and
the system.
✔ Replace the battery.
✔ Point the remote control directly toward the IR sensor.
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