AT&T E5640 User Manual page 45

91-000353-050-000_E5640 CIB_R2.qxd
Appendix Appendix
Troubleshooting
Problem
Incomplete
messages
Difficulty
hearing mes-
sages
System does
not answer
after correct
number of
rings
"CL" flashes
in message
window
System does
not respond
to remote
commands
System does
not record
messages
Announcement
message is not
clear
10/26/2005
Suggestion
• If a caller leaves a very long message, part of it may be lost when the
system disconnects the call after 4 minutes.
• If the caller pauses for more than 7 seconds, the system stops
recording and disconnects the call.
• If the system's memory becomes full during a message, the system
stops recording and disconnects the call.
• If the caller's voice is very soft, the system may stop recording and
disconnect the call.
^
• Press VOLUME on the base to increase speaker volume.
• Make sure that the answering system is on (see page 27).
• If Toll Saver is activated, the number of rings changes to 2 when you
have new messages waiting (see page 31).
• In some cases, the system may be affected by the ringing system
used by the local telephone company.
• If the memory is full or the system is off, the system will answer after
10 rings.
• You need to reset the answering system clock (see page 28).
• Make sure to enter your remote access code correctly (see page 35).
• Make sure you are calling from a touch-tone phone. When you dial a
number, you should hear tones. If you hear clicks, the phone is not a
touch-tone telephone and cannot activate the answering system.
• The answering system may not detect the remote access code while
your announcement is playing. Try waiting until the announcement is
over before entering the code.
• There may be noise or interference on the phone line you are using.
Press dial-pad buttons firmly.
• Make sure answering system in on (see page 27).
• Make sure Announce Only is off.
• When you record your announcement, make sure you speak in a
normal tone of voice, about nine inches from the base.
• Make sure there is no background noise (TV, music, etc.) while you
are recording.
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