Unable To Fax - Konica Minolta bizhub 361 Function Manual

Troubleshooting
4 Troubleshooting
4.1

Unable to Fax

This chapter explains the troubleshooting procedures for possible malfunctions.
Perform the following troubleshooting procedures, in order, if the fax cannot be sent after the send command
is applied.
Symptom
The message "No printers
are connected." or "Print
error" appears.
The machine does not start
faxing although the printing
operation was completed
on the computer.
If the problem persists after all of these procedures have been performed, read the User's Guide [Copy
Operations], [Network Scan/Fax/Network Fax Operations] or [Print Operations (IC-207)].
Fax Driver
Probable cause
The fax driver specified for faxing may not
be compatible with the image controller.
The network cable, or USB cable is dis-
connected.
An error has occurred in this machine.
Available memory space is not sufficient.
The fax driver specified for faxing may not
be compatible with the image controller.
The network cable, or USB cable is dis-
connected.
An error has occurred in this machine.
A print job is queued in this machine, de-
laying printing.
If the account track settings have been
applied, an unregistered department
name (or password) may have been en-
tered.
If the authentication settings have been
applied, an unregistered user name (or
password) may have been entered.
Available computer memory space is not
sufficient.
The connection of this machine to the net-
work is not yet established (while con-
necting to a network).
The enhanced security mode may be en-
abled on this machine.
Action
Check the printer name selected.
Check that the cable is connected prop-
erly.
Check this machine's control panel.
Perform a test print to check whether fax-
ing is possible.
Check the printer name selected.
Check that the cable is connected prop-
erly.
Check this machine's control panel.
Check the job order on the Active Jobs list
of the machine's control panel.
Enter the correct department name (or
password).
Enter the correct user name (or pass-
word).
Perform a test print to check whether fax-
ing is possible.
Consult with the network administrator.
Specify the authentication settings in the
enhanced security mode. For details,
consult with the network administrator.
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