Solving Other Problems; Touch Screen Problem; Paper Feeding Problems - Samsung SCX-6545NX Series User Manual

SOLVING OTHER PROBLEMS

The following chart lists some conditions that may occur and the
recommended solutions. Follow the suggested solutions until the problem is
corrected. If the problem persists, please call for service.

Touch screen problem

CONDITION
The touch screen Turn the machine off and turn it on again. If the
problem persists, please call for service.
does not show
anything.

Paper feeding problems

CONDITION
Paper is jammed Clear the paper jam. (See "Clearing paper
jams" on page 91.)
during printing.
Paper sticks • Check the maximum paper capacity of the tray.
together. (See "Specification on print media" on
page 36.)
• Make sure that you are using the correct type
of paper. (See "Specification on print
media" on page 36.)
• Remove paper from the tray and flex or fan the
paper.
• Humid conditions may cause some paper to
stick together.
Multiple sheets of • Different types of paper may be stacked in the
paper do not feed. tray. Load paper of only one type, size, and
weight.
• If multiple sheets have caused a paper jam,
clear the paper jam. (See "Clearing paper
jams" on page 91.)
Paper does not feed • Remove any obstructions from inside the
into the machine. machine.
• Paper has not been loaded correctly. Remove
paper from the tray and reload it correctly.
• There is too much paper in the tray. Remove
excess paper from the tray.
• The paper is too thick. Use only paper that
meets the specifications required by the
machine. (See "Specification on print
media" on page 36.)
• If an original does not feed into the machine,
the DADF rubber pad may require to be
replaced. Contact a service representative.
SUGGESTED SOLUTIONS
SUGGESTED SOLUTIONS
CONDITION
The paper keeps •
jamming.
•
•
•
Transparencies
stick together in the
paper exit.
Envelopes skew or
fail to feed correctly.
100
SUGGESTED SOLUTIONS
There is too much paper in the tray. Remove
excess paper from the tray. If you are printing
on special materials, use the multi-purpose
tray.
An incorrect type of paper is being used. Use
only paper that meets the specifications
required by the machine. (See "Specification
on print media" on page 36.)
There may be debris inside the machine. Open
the front cover and remove the debris.
If an original does not feed into the machine,
the DADF rubber pad may need to be
replaced. Contact a service representative.
Use only transparencies specifically designed for
laser printers. Remove each transparency as it
exits from the machine.
Ensure that the paper guides are against both
sides of the envelopes.