Printing Quality Problems - Samsung SCX-6545NX Series User Manual

CONDITION POSSIBLE CAUSE
Pages print, but The toner cartridge
is defective or out of
they are blank.
toner.
The file may have
blank pages.
Some parts, such as
the controller or the
board, may be
defective.
The printer does Incompatibility
between the PDF
not print PDF file
file and the Acrobat
correctly. Some
products.
parts of
graphics, text, or
illustrations are
missing.
Your machine The oil used to
protect the fuser is
has an odd smell
evaporating.
during initial
use.
The print quality The resolution of the
photo is very low.
of photos is not
good. Images
are not clear.
The machine If you are under the
DOS environment,
prints, but the
the font setting for
text is wrong,
your machine may
garbled, or
be set incorrectly.
incomplete.
Before printing, Using damp paper
can cause vapor
the machine
during printing.
emits vapor near
the output tray.
SUGGESTED SOLUTIONS
Redistribute the toner, if
necessary.
If necessary, replace the
toner cartridge.
Check the file to ensure that
it does not contain blank
pages.
Contact a service
representative.
Printing the PDF file as an
image may enable the file to
print. Turn on Print As Image
from the Acrobat printing
options.
It will take longer to
print when you print a
PDF file as an image.
After printing about 100 color
pages, there will be no more
smell. It is a temporary issue.
Reduce the photo size. If you
increase the photo size in the
software application, the
resolution will be reduced.
Suggested solutions: Change
the language setting. (See
"Changing the display
language" on page 30.)
This is not a problem. Just
keep printing.

Printing quality problems

If the inside of the machine is dirty or paper has been loaded improperly,
you may notice a reduction in print quality. See the table below to clear the
problem.
CONDITION
Light or faded print If a vertical white streak or faded area appears
on the page:
•
•
•
•
•
Toner specks •
•
•
Dropouts If faded areas, generally rounded, occur
randomly on the page:
•
•
•
•
•
102
SUGGESTED SOLUTIONS
The toner supply is low. You may be able
to temporarily extend the toner cartridge
life. If this does not improve the print
quality, install a new toner cartridge.
The paper may not meet paper
specifications; for example, the paper may
be too moist or rough. (See "Specification
on print media" on page 36.)
If the entire page is light, the print
resolution setting is too low or the toner
save mode is on. Adjust the print resolution
and turn the toner save mode off. See the
help screen of the printer driver and refer to
Software section, respectively.
A combination of faded or smeared defects
may indicate that the toner cartridge needs
cleaning. Contact a service representative.
The surface of the LSU part inside the
machine may be dirty. Clean the LSU,
contact a service representative.
The paper may not meet specifications; for
example, the paper may be too moist or
rough. (See "Specification on print
media" on page 36.)
The transfer roller may be dirty. Clean the
inside of your machine. Contact a service
representative.
The paper path may need cleaning. Contact
a service representative.
A single sheet of paper may be defective.
Try reprinting the job.
The moisture content of the paper is
uneven or the paper has moist spots on its
surface. Try a different brand of paper.
(See "Specification on print media" on
page 36.)
The paper lot is bad. The manufacturing
processes can cause some areas to reject
toner. Try a different kind or brand of
paper.
Change the printer option and try again. Go
to printer properties, click Paper tab, and
set type to Thick Paper. Refer to the
Software section for details.
If these steps do not correct the problem,
contact a service representative.