Solving Other Problems - Samsung SCX-6555NX Series User Manual

SOLVING OTHER PROBLEMS

The following chart lists some conditions that may occur and the
recommended solutions. Follow the suggested solutions until the problem is
corrected. If the problem persists, please call for service.
Touch screen problem
CONDITION
The touch screen Turn the machine off and turn it on again. If the
problem persists, please call for service.
does not show
anything.
Paper feeding problems
CONDITION
Paper is jammed Clear the paper jam. (See "In the multi-purpose
tray" on page96)
during printing.
Paper sticks •
together.
•
•
•
Multiple sheets of •
paper do not feed.
•
Paper does not feed •
into the machine.
•
•
•
•
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SUGGESTED SOLUTIONS
SUGGESTED SOLUTIONS
Check the maximum paper capacity of the tray.
(See "In the multi-purpose tray" on page96)
Make sure that you are using the correct type
of paper. (See "In the multi-purpose tray" on
page96)
Remove paper from the tray and flex or fan the
paper.
Humid conditions may cause some paper to
stick together.
Different types of paper may be stacked in the
tray. Load paper of only one type, size, and
weight.
If multiple sheets have caused a paper jam,
clear the paper jam. (See "In the multi-purpose
tray" on page96)
Remove any obstructions from inside the
machine.
Paper has not been loaded correctly. Remove
paper from the tray and reload it correctly.
There is too much paper in the tray. Remove
excess paper from the tray.
The paper is too thick. Use only paper that
meets the specifications required by the
machine. (See "In the multi-purpose tray" on
page96)
If an original does not feed into the machine,
the DADF rubber pad may require to be
replaced. Contact a service representative.
CONDITION
The paper keeps •
jamming.
•
•
•
Transparencies Use only transparencies specifically designed for
laser printers. Remove each transparency as it
stick together in the
exits from the machine.
paper exit.
Envelopes skew or Ensure that the paper guides are against both
sides of the envelopes.
fail to feed correctly.
98
SUGGESTED SOLUTIONS
There is too much paper in the tray. Remove
excess paper from the tray. If you are printing
on special materials, use the multi-purpose
tray.
An incorrect type of paper is being used. Use
only paper that meets the specifications
required by the machine. (See "In the multi-
purpose tray" on page96)
There may be debris inside the machine. Open
the front cover and remove the debris.
If an original does not feed into the machine,
the DADF rubber pad may need to be
replaced. Contact a service representative.