Common Postscript Problems - Samsung SCX-6545NX Series User Manual

CONDITION
The numbers stored Make sure that the numbers are stored in
memory correctly. Print a Fax Phone Book
in memory do not
list. (See "Setting up a fax phonebook" on
dial correctly.
page 65.)
The original does not • Make sure that the paper is not wrinkled and
feed into the you are inserting it in correctly. Check that
machine. the original is the right size, not too thick or
thin.
• Make sure that the DADF is firmly closed.
• The DADF rubber pad may need to be
replaced. Contact a service representative.
Faxes are not • The receiving mode should be set to Fax.
received • Make sure that there is paper in the tray.
automatically. • Check to see if the display shows any error
message. If it does, clear the problem.
The machine does • Make sure that the original is loaded in the
not send. DADF or on the scanner glass.
• Check the fax machine you are sending to,
to see if it can receive your fax.
The incoming fax has • The fax machine sending you the fax may
blank spaces or is of be faulty.
poor-quality. • A noisy phone line can cause line errors.
• Check your machine by making a copy.
• The toner cartridge may be empty. Replace
the toner cartridge. (See "Replacing the
toner cartridge" on page 85.)
Some of the words The fax machine sending the fax had a
temporary document jam.
on an incoming fax
are stretched.
There are lines on Check your scan unit for marks and clean it.
(See "Cleaning the scan unit" on page 84.)
the originals you
sent.
The machine dials a The other fax machine may be turned off, out
of paper, or cannot answer incoming calls.
number, but the
Speak with the other machine operator and
connection with the
ask her/him to solve out the problem.
other fax machine
fails.
Faxes do not store in There may not be enough memory space to
store the fax. If the display shows the low Fax
memory.
memory is full. Print or remove received fax
Job message, delete any faxes you no longer
need from the memory and then try to store the
fax again. Please call for service.
Blank areas appear You may have chosen the wrong paper
settings in the user option setting. For details
at the bottom of each
about paper settings. (See "Setting the paper
page or on other
size and type" on page 41.)
pages, with a small
strip of text at the
top.

Common PostScript problems

The following situations are PS language specific and may occur when
several printer languages are being used.
SUGGESTED SOLUTIONS
To receive a printed or screen-displayed message when PostScript
errors occur, open the Print Options window and click the desired
selection next to the PostScript errors section.
PROBLEM
PostScript file The PostScript
driver may not be
cannot be
installed correctly.
printed.
"Limit Check The print job was
too complex.
Error" message
appears.
A PostScript The print job may
not be PostScript.
error page prints.
The optional tray The printer driver
has not been
is not selected in
configured to
the driver.
recognize the
optional tray.
The machine It might take
longer to print
does not staple
when you print a
correctly when
PDF file as an
printing more
image.
than one copy
from Acrobat
Reader with a
collate option.
(only in Window/
Macintosh)
The machine Turning off
collation options
does not staple
on applications
correctly when
(including CUPS
printing more
pstops collation
than one copy
option) may solve
with a collate
this problem.
option. (only in
Linux)
106
POSSIBLE
SOLUTION
CAUSE
• Install the PostScript
driver, referring to
Software section.
• Print a configuration page
and verify that the PS
version is available for
printing.
• If the problem persists,
contact a service
representative.
You might need to reduce the
complexity of the page or
install more memory.
Make sure that the print job is
a PostScript job. Check to
see whether the software
application expected a setup
or PostScript header file to be
sent to the machine.
Open the PostScript driver
properties, select the Device
Settings tab, and set the Tray
option of the Installable
Options section to Installed.
Try to print with the latest
Adobe Reader program or
print with turning on "Print as
Image" option from Acrobat
printing options. It might take
longer to print when you print
a PDF file as an image.
If you want to use the
collation option, go to printer
driver's advanced option and
turn the collation on.