Detailed Problem Information - Brocade Communications Systems A7533A - Brocade 4Gb SAN Switch Base Troubleshooting Manual

1
Building a case for your switch support provider
5. If you have a redundant fabric, did a failover occur?
6. Was POST enabled on the switch?
7.

Detailed problem information

Obtain as much of the following informational items as possible prior to contacting the SAN
technical support vendor.
Document the sequence of events by answering the following questions:
8
Use the switchShow command to determine the answer.
•
Are there security policies turned on in the fabric? If so, what are they? (Gather the output
from the following commands:
secPolicyShow
fddCfg showall
--
ipFilter show
--
authUtil show
--
secAuthSecret
--
fipsCfg showall
--
•
Is the fabric redundant? If yes, what is the MPIO software? (List vendor and version.)
Which CP blade was active? (Only applicable to the Brocade 24000 and 48000 directors, and
the Brocade DCX and DCX-4S Backbones.)
•
What happened prior to the problem?
•
Is the problem reproducible?
•
If so, what are the steps to produce the problem?
•
What configuration was in place when the problem occurred?
•
A description of the problem with the switch or the fault with the fabric.
•
The last actions or changes made to the system environment:
settings
supportSave output; you can save this information on a qualified and installed
Brocade USB storage device only on the Brocade 300, 5100, 5300 and the Brocade
DCX enterprise-class platform.
supportShow output
•
Host information:
OS version and patch level
HBA type
HBA firmware version
HBA driver version
Configuration settings
show
Fabric OS Troubleshooting and Diagnostics Guide
53-1001187-01