Gathering Additional Information - Brocade Communications Systems A7533A - Brocade 4Gb SAN Switch Base Troubleshooting Manual

8. If this is a Brocade 48000, Brocade DCX or DCX-4S enterprise-class platform, are the CPs
9. List out what and when were the last actions or changes made to the switch, the fabric, and

Gathering additional information

Below are features that require you to gather additional information. The additional information is
necessary in order for your switch support provider to effectively and efficiently troubleshoot your
issue. Refer to the chapter specified for the commands whose data you need to capture.
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Fabric OS Troubleshooting and Diagnostics Guide
53-1001187-01
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Storage information:
Disk/tape type
Disk/tape firmware level
Controller type
Controller firmware level
Configuration settings
Storage software (such as EMC Control Center, Veritas SPC, etc.)
in-sync? Yes or no.
Use the haShow command to determine the answer.
the SAN or metaSAN?
TABLE 3
Environmental changes
Type of Change
Configurations, see Chapter 3, "Connections
Firmwaredownload, see Chapter 5, "FirmwareDownload
Trunking, see Chapter 8, "ISL Trunking
Zoning, see Chapter 9, "Zone
FCIP tunnels, see Chapter 10, "FCIP
FICON, see Chapter 11, "FICON Fabric
Building a case for your switch support provider
Issues".
Issues".
Issues".
Issues".
Issues".
Date when change occurred
Errors".
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