Capturing A Supportsave; Capturing A Supportshow; Capturing Output From A Console - Brocade Communications Systems A7533A - Brocade 4Gb SAN Switch Base Troubleshooting Manual

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Gathering information for your switch support provider

Capturing a supportSave

1. Connect to the switch and log in using an account assigned to the admin role.
2. Type the appropriate supportSave command based on your needs:

Capturing a supportShow

1. Connect to the switch through a Telnet or SSH utility or a serial console connection.
2. Log in using an account assigned to the admin role.
3. Set the Telnet or SSH utility to capture output from the screen.
4. Type the supportShow command.

Capturing output from a console

Some information, such as boot information is only outputted directly to the console. In order to
capture this information you have to connect directly to the switch through its management
interface, either a serial cable or an RJ-45 connection.
1. Connect directly to the switch using hyperterminal.
2. Log in to the switch using an account assigned to the admin role.
3. Set the utility to capture output from the screen.
4. Type the command or start the process to capture the required data on the console.
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If you are saving to an FTP or SCP server, use the following syntax:
supportSave
When invoked without operands, this command goes into interactive mode. The following
operands are optional:
-n Does not prompt for confirmation. This operand is optional; if omitted, you are prompted
for confirmation.
-c Uses the FTP parameters saved by the supportFtp command. This operand is optional; if
omitted, specify the FTP parameters through command line options or interactively. To
display the current FTP parameters, run supportFtp (on a dual-CP system, run supportFtp
on the active CP).
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On platforms that support USB devices, you can use your Brocade USB device to save the
support files. To use your USB device, use the following syntax:
supportsave [-U -d remote_dir]
-d Specifies the remote directory to which the file is to be transferred. When saving to a
USB device, the predefined
Some Telnet or SSH utilities require this step to be performed prior to opening up a session.
Check with your Telnet or SSH utility vendor for instructions.
Some utilities require this step to be performed prior to opening up a session. Check with your
utility vendor for instructions.
directory must be used.
/support
Fabric OS Troubleshooting and Diagnostics Guide
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