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ServerGuide problems
The following table lists problem symptoms and suggested solutions.
Table 3. ServerGuide Setup and Installation CD
v Follow the suggested actions in the order in which they are listed in the Action column until the problem
is solved.
v See the parts listing in the Problem Determination and Service Guide to determine which components are
customer replaceable units (CRU) and which components are field replaceable units (FRU).
v If an action step is preceded by "(Trained service technician only)," that step must be performed only by a
trained service technician.
Symptom
The ServerGuide Setup and
Installation CD will not start.
The RAID program cannot view
all installed drives, or the
operating system cannot be
installed.
The operating-system
installation program
continuously loops.
The ServerGuide program will
not start the operating-system
CD.
The operating system cannot be
installed; the option is not
available.
50
IBM System x3850 Type 8863: Installation Guide
Action
v Make sure that the server supports the ServerGuide program and has a
startable (bootable) CD (or DVD) drive.
v If the startup (boot) sequence settings have been altered, make sure that the CD
drive is first in the startup sequence.
v If more than one CD drive is installed, make sure that only one drive is set as
the primary drive. Start the CD from the primary drive.
v Make sure that there are no duplicate IDs or IRQ assignments.
v Make sure that the hard disk drive is connected correctly.
Make more space available on the hard disk.
Make sure that the operating-system CD is supported by the ServerGuide program.
See the ServerGuide Setup and Installation CD label for a list of operating-system
versions that support the ServerGuide program.
Make sure that the operating system is supported on the server. If the operating
system is supported, either there is no logical drive defined (RAID systems) or the
ServerGuide System Partition is not present. Run the ServerGuide program and
make sure that setup is complete.
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