Page 1 ProLiant 8500 Server Maintenance and Service Guide Third Edition (April 2000) Part Number 124847-003 Spare Part Number 123190-003 Compaq Computer Corporation...
Page 2 TORT, OR ANY OTHER THEORY OF LEGAL LIABILITY, AND NOTWITHSTANDING ANY FAILURE OF ESSENTIAL PURPOSE OF ANY LIMITED REMEDY. The limited warranties for Compaq products are exclusively set forth in the documentation accompanying such products. Nothing herein should be construed as constituting a further or additional warranty.
Page 3: Table Of Contents
Preparation Procedures.....................2-3 Hot-Pluggable Parts...................2-3 Non-Hot-Pluggable Parts ..................2-3 Weight Warning ....................2-4 Rack Warnings ....................2-4 Server Warnings and Precautions..............2-5 Compaq ProLiant 8500 Server .................2-6 Server Modules......................2-7 Top Access Panel .....................2-8 Media Module Assembly ..................2-9 Media Module Bezel ..................2-10 Media Module ....................2-11 Integrated Management Display..............2-13 Hard Drive Blank ....................2-15...
Page 4 Compaq ProLiant 8500 Server Maintenance and Service Guide Removal and Replacement Procedures continued Processor and Memory Module................2-19 Shipping Screw ....................2-19 Opening and Removing the Processor and Memory Module......2-20 Memory Board ....................2-22 Dual Inline Memory Modules .................2-23 Processor Board Layout ..................2-26 Processor ......................2-27...
Page 5 1900 – 1999, Tape Drive Test Error Codes.............3-37 2400 – 2499, Advanced VGA Board Test Error Codes ........3-38 6000 – 6099, Compaq NIC Boards Test Error Codes ........3-39 6500 – 6599, SCSI Hard Drive Test Error Codes ...........3-40 6600 – 6699, SCSI/IDE CD-ROM Drive Test Error Codes......3-40 6700 –...
Page 6 1.44-MB Diskette Drive ...................5-4 24X Max IDE CD-ROM Drive ................5-5 Hot-Pluggable Wide Ultra2 SCSI Hard Drives ............5-6 Hot-Pluggable Wide Ultra3 SCSI Hard Drives ............5-7 Compaq Integrated Smart Array Controller .............5-8 Compaq NC3131 Fast Ethernet Controller/ 64 PCI Dual Port 10/100 .....5-9 Index...
Page 7: About This Guide
About This Guide This maintenance and service guide can be used for reference when servicing Compaq ProLiant 8500 servers. WARNING: To reduce the risk of personal injury from electric shock and hazardous energy levels, only authorized service technicians should attempt to repair this equipment. Improper repairs could create conditions that are hazardous.
Page 8: Symbols In Text
Compaq ProLiant 8500 Server Maintenance and Service Guide Symbols in Text These symbols may be found in the text of this guide. They have the following meanings. WARNING: Text set off in this manner indicates that failure to follow directions in the warning could result in bodily harm or loss of life.
Page 9: Rack Stability
Compaq Technician Notes WARNING: Only authorized technicians trained by Compaq should attempt to repair this equipment. All troubleshooting and repair procedures are detailed to allow only subassembly/module-level repair. Because of the complexity of the individual boards and subassemblies, no one should attempt to make repairs at the component level or to make modifications to any printed wiring board.
Page 10: Getting Help
Compaq Download Facility: Call 1-281-518-1418 Integrated Management Display Some Compaq server models include a Compaq Integrated Management Display (IMD), an integrated, 16 x 4 character display mounted on the front of the server. This display provides easy-to-use menu-driven access to server information, including model number, LCD firmware...
Page 11: Compaq Technical Support
Third-party hardware or software Operating system type and revision level Compaq Website The Compaq website has information on this product as well as the latest drivers and Flash ROM images. You can access the Compaq website by logging on to the Internet: http://www.compaq.com...
Page 12: Illustrated Parts Catalog
Illustrated Parts Catalog This chapter provides the illustrated parts breakdown and a spare parts list for the Compaq ProLiant™ 8500 Server with Intel Pentium III Xeon processor. See the table following each illustration for the names of referenced spare parts.
Page 13: Mechanical Parts Exploded View
1-2 Compaq ProLiant 8500 Server Maintenance and Service Guide Mechanical Parts Exploded View Figure 1-1. Mechanical parts exploded view...
Page 14: System Midplane Assembly
Illustrated Parts Catalog 1-3 Table 1-1 Mechanical Spare Parts List Item Description Spares Part Number Chassis Chassis 122231-001 Top access panel 122214-001 Processor module (with processor board) 122216-001 Media module 146446-001 a) Drive tray drawer* b) Drive tray bezel assembly* c) Drive cage assembly* d) Integrated Management Display (IMD)* e) CD-ROM/1.44-MB diskette drive*...
Page 15: Processor And Memory Module Exploded View
1-4 Compaq ProLiant 8500 Server Maintenance and Service Guide Processor and Memory Module Exploded View Figure 1-2. Processor and memory module exploded view...
Page 16 Illustrated Parts Catalog 1-5 Table 1-2 Processor and Memory Module Spare Parts List Item Description Spares Part Number Boards Processor module with processor board 122216-001 a) Processor drawer b) Processor/Memory host board c) Processor guide, front d) Processor guide, rear e) Processor Power Module guide* f) Memory guide (qty 2)* g) Memory board insertion guide*...
Page 17 1-6 Compaq ProLiant 8500 Server Maintenance and Service Guide Table 1-2 Processor and Memory Module Spare Parts List continued Item Description Spares Part Number Memory module, 256 MB, 60 ns 146489-001 Cache Accelerator (qty 2) 143887-001 Miscellaneous plastics kit 123185-001...
Page 18: Media Module Exploded View
Illustrated Parts Catalog 1-7 Media Module Exploded View Figure 1-3. Media module exploded view...
Page 19 1-8 Compaq ProLiant 8500 Server Maintenance and Service Guide Table 1-3 Media Module Spare Parts List Item Description Spares Part Number Chassis Front bezel kit 122236-001 a) Processor bezel* b) Media bezel c) IMD blank panel* Assemblies Media module 146446-001...
Page 20: I/O Module Exploded View
Illustrated Parts Catalog 1-9 I/O Module Exploded View Figure 1-4. I/O module exploded view...
Page 21 1-10 Compaq ProLiant 8500 Server Maintenance and Service Guide Table 1-4 I/O Module Spare Parts List Item Description Spare Part Number Chassis I/O Module (with I/O board) 122229-001 a) I/O board b) Array enabler board (replacement part is Item 40, Table 1-5)
Page 22 Illustrated Parts Catalog 1-11 Table 1-4 I/O Module Spare Parts List continued Item Description Spare Part Number Miscellaneous plastics kit* 123185-001 a) Memory guide right and left (qty 2)* b) Terminator PPM guide* c) Drawer ejector right front (qty 2)* d) Drawer ejector left front (qty 2)* e) Fan cage plenum f) Plenum, 9 slot, top...
Page 23 1-12 Compaq ProLiant 8500 Server Maintenance and Service Guide Table 1-5 Miscellaneous and Options Spare Parts List continued Item Description Spare Part Number Country kit* 152406-001 Return kit* 123189-001 Carton and buns, international* 123189-002 Maintenance and service guide* 124847-003 Illustrated parts map*...
Page 24: Removal And Replacement Procedures
Removal and Replacement Procedures This chapter provides subassembly/module-level removal and replacement procedures for Compaq ProLiant 8500 servers. After completing all necessary removal and replacement procedures, run the Diagnostics program to verify that all components operate properly. To service Compaq ProLiant 8500 servers, you might need the following:...
Page 25: Electrostatic Discharge Information
Use conductive field service tools. System Interconnect Status Indicators Compaq ProLiant 8500 servers ship with system interconnect status indicators. System interconnect status indicators consist of 17 LEDs that provide a closed-loop checking mechanism for verifying proper component mating and interconnections between critical server components.
Page 26: Preparation Procedures
Removal and Replacement Procedures 2-3 Preparation Procedures System power in Compaq ProLiant 8500 servers does not completely shut off with the front panel Power On/Standby switch. The switch toggles between On and Standby, rather than On and Off. The Standby position removes power from most electronics and the drives, but portions of the power supply, the Integrated Management Display (IMD), the system interlock circuitry, and some internal circuitry remain active.
Page 27: Weight Warning
3. Disconnect all power cords from the server to disable all power to the server. 4. For some removal and replacement procedures, you must remove the server from the rack and place it on a sturdy table or workbench. Refer to the Compaq ProLiant 8500 Setup and Installation Guide for instructions.
Page 28: Server Warnings And Precautions
The rack-mountable Compaq ProLiant 8500 server should always be operated with the system unit cover on. Proper cooling will not be achieved if the system unit cover is removed for extended periods of time.
Page 29: Compaq Proliant 8500 Server
2-6 Compaq ProLiant 8500 Server Maintenance and Service Guide Compaq ProLiant 8500 Server In Compaq ProLiant 8500 servers, options, and accessories are easily accessed through a sliding top access panel and three removable modules: the processor and memory module, the media module, and the I/O module.
Page 30: Server Modules
Hot-pluggable power supplies Server Modules The Compaq ProLiant 8500 server chassis facilitates the replacement or installation of hardware using three removable modules and a sliding top access panel. Table 2-3 describes the contents of the modules and how to access the components.
Page 31: Top Access Panel
2-8 Compaq ProLiant 8500 Server Maintenance and Service Guide Table 2-3 Module and Bay Components continued Module Contents To Access Processor and Processor bus/core ratio switches Remove processor and memory module. memory module Cache Accelerator Remove processor and memory module.
Page 32: Media Module Assembly
Reverse steps 1 through 3 to replace the top access panel. Media Module Assembly Mass storage in Compaq ProLiant 8500 servers is located in the media module. The media module is capable of configuring a maximum of four 1-inch hot-pluggable Wide Ultra2 or Wide Ultra3 SCSI hard drives.
Page 33: Media Module Bezel
2-10 Compaq ProLiant 8500 Server Maintenance and Service Guide Media Module Bezel To remove the media module bezel: 1. Perform the preparation procedures. See “Preparation Procedures” earlier in this chapter. 2. Remove the four screws securing the bezel to the module.
Page 34: Media Module
Removal and Replacement Procedures 2-11 Media Module CAUTION: Removable media blank bezels and hot-pluggable drive cage blanking panels must be installed over unused mass storage and removable media device bays to maintain proper airflow. To remove the media module from the server: 1.
Page 35 2-12 Compaq ProLiant 8500 Server Maintenance and Service Guide 3. Pull the media module out of the chassis until it contacts the module stop latch 4. Press in the module stop latches, then pull the module out of the chassis Figure 2-7.
Page 36: Integrated Management Display
Removal and Replacement Procedures 2-13 Integrated Management Display To remove the Integrated Management Display (IMD): 1. Perform the preparation procedures. See “Preparation Procedures” earlier in this chapter. 2. Remove the bezel. See “Media Module Bezel” earlier in this chapter. 3. Remove the media module. See “Media Module” earlier in this chapter. 4.
Page 37 2-14 Compaq ProLiant 8500 Server Maintenance and Service Guide 5. Press inward the two locking tabs on the rear of the display panel 6. Pull the IMD from the front of the server Figure 2-9. Removing the IMD Reverse steps 1 through 6 to replace the IMD.
Page 38: Hard Drive Blank
Removal and Replacement Procedures 2-15 Hard Drive Blank To remove a hard drive blank from a hard drive bay: 1. Push the side of the retaining clip inward 2. Pull the hard drive blank from the bay Figure 2-10. Removing a hard drive blank Reverse steps 1 and 2 to replace a hard drive blank.
Page 39: Hot-Pluggable Drive Replacement Guidelines
Hot-Pluggable Drive Replacement Precautions Be aware of the following Compaq guidelines for safe hot-plug replacement: Do not remove a degraded drive if any other member of the array is offline (the online LED is off).
Page 40 Removal and Replacement Procedures 2-17 CAUTION: Do not turn off an attached disk drive enclosure when the server containing the Smart Array Controller is powered on. Also, do not turn on the server before turning on the disk enclosure. If these ordering rules are not followed, the Smart Array Controller may mark the drives in this enclosure as “failed,”...
Page 41: Media Module Cable Routing Diagram
2-18 Compaq ProLiant 8500 Server Maintenance and Service Guide Media Module Cable Routing Diagram Figure 2-12. Media module cable routing diagram Table 2-4 Media Module Cable Routing Item Description CD-ROM drive signal cable Diskette drive control and data cable Diskette drive power cable...
Page 42: Removal And Replacement Procedures
Removal and Replacement Procedures 2-19 Processor and Memory Module Shipping Screw To loosen the shipping screw: 1. Perform the preparation procedures. See “Preparation Procedures” earlier in this chapter. 2. Open the top access panel. See “Top Access Panel” earlier in this chapter. 3.
Page 43: Opening And Removing The Processor And Memory Module
2-20 Compaq ProLiant 8500 Server Maintenance and Service Guide Opening and Removing the Processor and Memory Module To open the processor and memory module: 1. Perform the preparation procedures. See “Preparation Procedures” earlier in this chapter. 2. Push in the sides of the cam levers...
Page 44 Removal and Replacement Procedures 2-21 3. Pull the processor and memory module out of the chassis until it contacts the module stop latches 4. Push the module stop latches inward, and slide the processor and memory module out of the chassis Figure 2-15.
Page 45: Memory Board
2-22 Compaq ProLiant 8500 Server Maintenance and Service Guide Memory Board WARNING: To reduce the risk of personal injury from hot surfaces, allow the internal system components to cool before touching them. To remove a memory board: 1. Perform the preparation procedures. See “Preparation Procedures” earlier in this chapter.
Page 46: Dual Inline Memory Modules
Removal and Replacement Procedures 2-23 Dual Inline Memory Modules Compaq ProLiant 8500 servers ship with 128-MB, 256-MB, 512-MB, or 1-GB Synchronous DRAM (SDRAM) Dual Inline Memory Modules (DIMMs) installed. Memory can be expanded to a maximum of 16 GB. Install SDRAM DIMM module pairs, one module at a time, into the proper sockets.
Page 47 2-24 Compaq ProLiant 8500 Server Maintenance and Service Guide Any combination of SDRAM DIMMs can be used as long as the guidelines explained earlier are followed. Examples of possible SDRAM DIMM upgrade combinations for each memory board are shown in Table 2-5.
Page 48 Removal and Replacement Procedures 2-25 To remove a DIMM: 1. Perform the preparation procedures. See “Preparation Procedures” earlier in this chapter. 2. Remove the processor and memory module drawer. See “Opening and Removing the Processor and Memory Module” earlier in this chapter. 3.
Page 49: Processor Board Layout
2-26 Compaq ProLiant 8500 Server Maintenance and Service Guide Processor Board Layout Figure 2-19 and Table 2-6 show the processor board layout and processor socket numbering. Figure 2-19. Processor board layout Table 2-6 Processor Board Layout Item Description Processor socket 1 and associated power module socket...
Page 50: Processor
Removal and Replacement Procedures 2-27 Processor CAUTION: Handle the processor only by the ejectors. If you must set the processor down, lay it down on the side with the hologram to prevent damage to the heat pipes and fins. IMPORTANT: If you remove a processor, a processor terminator board must be reinstalled in the slot before powering up the server.
Page 51 2-28 Compaq ProLiant 8500 Server Maintenance and Service Guide CAUTION: The Processor Power Module must be installed before you install the accompanying processor. Attempting to install the Processor Power Module afterward could damage its electronic components. CAUTION: The server will NOT boot if Intel Pentium III Xeon 500/550-MHz processors and Pentium III Xeon 700-MHz or higher speed processors are installed in the same server.
Page 52: Processor Power Module
Removal and Replacement Procedures 2-29 Processor Power Module CAUTION: The processor must be removed before you remove the Processor Power Module. Attempting to remove the Processor Power Module before removing the processor could damage its electronic components. To remove a Processor Power Module: 1.
Page 53: Processor Terminator Board
2-30 Compaq ProLiant 8500 Server Maintenance and Service Guide Processor Terminator Board To remove a processor terminator board: 1. Rotate the ejector levers on the processor terminator board outward. 2. Remove the processor terminator board Figure 2-22. Removing a processor terminator board...
Page 54: Middle Air Baffle
Removal and Replacement Procedures 2-31 Middle Air Baffle IMPORTANT: The middle air baffle must be installed during operation of the server to ensure proper processor cooling. To remove the middle air baffle: 1. Loosen the thumbscrew of the middle air baffle 2.
Page 55: Cache Accelerators
2-32 Compaq ProLiant 8500 Server Maintenance and Service Guide Cache Accelerators IMPORTANT: Cache accelerators must be installed when processors are installed on both buses. To remove a cache accelerator: 1. Perform the preparation procedures. See “Preparation Procedures” earlier in this chapter.
Page 56: Processor Board
Removal and Replacement Procedures 2-33 After replacing the cache accelerator, complete the following steps to clear the cache accelerator POST Error 220: 1. Reboot the server and press F9 to enter the ROM-based System Configuration Utility. 2. Once in the utility, select Advanced Options. 3.
Page 57: I/O Module
2-34 Compaq ProLiant 8500 Server Maintenance and Service Guide I/O Module The I/O module is located at the rear of the server. Remove it to replace or service non-hot-pluggable components or to access other components in the I/O module. Removing the I/O Module from Tower Model Servers To remove the I/O module: 1.
Page 58 Removal and Replacement Procedures 2-35 6. To completely remove the I/O module from the chassis, press in on the module stop latches , and pull the module out of the chassis Figure 2-26. Removing the I/O module Reverse steps 1 through 6 to reinstall the module in the server.
Page 59: Removing The I/O Module From A Rack-Mounted Server
2-36 Compaq ProLiant 8500 Server Maintenance and Service Guide Removing the I/O Module from a Rack-Mounted Server To remove the I/O module from a rack-mounted server: 1. Slide the top access panel forward. See “Top Access Panel” earlier in this chapter.
Page 60 Removal and Replacement Procedures 2-37 6. Rotate the cable management arm to the left and out of the way Figure 2-28. Rotating the cable management arm to the left 7. Push in on the sides of the stop latches and rotate the cam levers downward. See “Removing the I/O Module from Tower Model Servers”...
Page 61: Locating The I/O Expansion Slots
The I/O expansion slots are located on the I/O board in the I/O module. The I/O board in the Compaq ProLiant 8500 server uses two 33-MHz PCI buses and one 66-MHz bus. The PCI expansion slots associated with each of the three PCI buses are identified in Figure 2-29, Figure 2-30, and Table 2-7.
Page 62: I/O Expansion Slot Cover
Removal and Replacement Procedures 2-39 Table 2-7 Bus Distribution of PCI Hot Plug Slots Bus Number Associated PCI Bus PCI Hot Plug Slot Number PCI bus primary, 64 bit, 33 MHz Slots through PCI bus secondary 64 bit, 33 MHz Slots through PCI bus tertiary 64 bit, 66 MHz...
Page 63: Pci Expansion Board
2-40 Compaq ProLiant 8500 Server Maintenance and Service Guide PCI Expansion Board CAUTION: DO NOT open the slot release lever unless the green PCI Hot Plug LED indicator is off. System power down and subsequent data loss could occur. To remove a PCI expansion board: 1.
Page 64 Removal and Replacement Procedures 2-41 4. When the green LED is off, disconnect the cables to the PCI expansion board. 5. Press down on the top of the expansion slot , and open the slot release lever 6. Lift up the I/O plenum 7.
Page 65: 9-Slot Hot-Pluggable Basket
2-42 Compaq ProLiant 8500 Server Maintenance and Service Guide 9-Slot Hot-Pluggable Basket To remove the 9-slot hot-pluggable basket: 1. Perform the preparation procedures. See “Preparation Procedures” earlier in this chapter. 2. Open the top access panel. See “Top Access Panel” earlier in this chapter.
Page 66 Removal and Replacement Procedures 2-43 5. Remove the screw securing the hot-pluggable basket to the chassis. 6. Disengage the two hot-pluggable basket tabs near slot 1 from the I/O module chassis. 7. Remove the hot-pluggable basket from of the I/O module Figure 2-35.
Page 67: Hot-Pluggable Fans
2-44 Compaq ProLiant 8500 Server Maintenance and Service Guide Hot-Pluggable Fans The Compaq ProLiant 8500 server ships with two hot-pluggable fans. Fan 1 is closest to the rear of the server. Each fan has LEDs that indicate the status of the fan. For more information on the hot-pluggable fan LEDs, see Chapter 4, “Connectors, Switches, and LED Indicators.”...
Page 68 CAUTION: Never remove both hot-pluggable fans while the server is powered up. Overheating and damage to hardware could result. If the appropriate Compaq software drivers are installed, the operating system software will initiate a power shutdown in the event of overheating.
Page 69: Fan Cage Assembly
2-46 Compaq ProLiant 8500 Server Maintenance and Service Guide Fan Cage Assembly To remove the fan cage assembly: 1. Perform the preparation procedures. See “Preparation Procedures” earlier in this chapter. 2. Remove the I/O module. See the sections on removing the I/O Modules earlier in this chapter.
Page 70: I/O Module Central Support Bracket
Removal and Replacement Procedures 2-47 I/O Module Central Support Bracket To remove the I/O module central support bracket: 1. Perform the preparation procedures. See “Preparation Procedures” earlier in this chapter. 2. Remove the I/O module. See the sections on removing the I/O modules earlier in this chapter.
Page 71: I/O Plenum Top And Plenum
2-48 Compaq ProLiant 8500 Server Maintenance and Service Guide I/O Plenum Top and Plenum To remove the I/O plenum top and plenum: 1. Lift up the plenum top , and flex each end to release the catches 2. Remove the plenum top Figure 2-40.
Page 72: Fan Cage Plenum
Removal and Replacement Procedures 2-49 Fan Cage Plenum To remove the fan cage plenum from the I/O module: 1. Lift up the fan cage plenum , and flex each end until the catches are released 2. Remove the plenum Figure 2-42. Removing the fan cage plenum Reverse steps 1 and 2 to replace the fan cage plenum.
Page 73: 2-Slot Plenum
2-50 Compaq ProLiant 8500 Server Maintenance and Service Guide 2-Slot Plenum To remove the 2-slot plenum: 1. Locate the 2-slot plenum attached to the side of the fan cage plenum. 2. Remove the fan cage plenum. See “Fan Cage Plenum” earlier in this chapter.
Page 74: Hot-Pluggable Power Supply And Midplane Assembly
Compaq ProLiant 8500 servers support up to two hot-pluggable, redundant power supplies. Hot-Pluggable Power Supply The system power in the Compaq ProLiant 8500 server does not have to be shut off to replace one of the power supplies. To replace a hot-pluggable power supply with the system power on: 1.
Page 75: System Midplane Assembly
2-52 Compaq ProLiant 8500 Server Maintenance and Service Guide System Midplane Assembly To remove the system midplane assembly: 1. Perform the preparation procedures. See “Preparation Procedures” earlier in this chapter. 2. Open the top access panel. See “Top Access Panel” earlier in this chapter.
Page 76: Power On/Standby Switch Assembly
Removal and Replacement Procedures 2-53 Power On/Standby Switch Assembly To remove the Power On/Standby switch: 1. Perform the preparation procedures. See “Preparation Procedures” earlier in this chapter. 2. Remove the media module bezel. See “Media Module Bezel” earlier in this chapter. 3.
Page 77 2-54 Compaq ProLiant 8500 Server Maintenance and Service Guide 8. Remove the power switch plate from the media module Figure 2-47. Removing the power switch plate from the media module 9. Squeeze the grommets around the LEDs, and remove the LEDs from the grommets.
Page 78: Internal Battery
CAUTION: Batteries, battery packs, and accumulators should not be disposed of together with the general household waste. In order to forward them to recycling or proper disposal, please use the public collection system or return them to Compaq, your authorized Compaq Partners, or their agents.
Page 79: Diagnostic Tools
Chapter Diagnostic Tools This chapter describes software and firmware diagnostic tools available for all Compaq server products. The sections in this chapter are: Diagnostic Tools Utility Overview Default Configuration Utilities Access Power-On Self-Test (POST) Diagnostics Software Array Diagnostic Utility (ADU)
Page 80: Diagnostic Tools Utility Overview
3-2 Compaq ProLiant 8500 Server Maintenance and Service Guide Diagnostic Tools Utility Overview Compaq has developed utilities to assist in diagnosing problems, testing the hardware, and monitoring and managing Compaq server hardware. Table 3-1 Diagnostic Tools Tool What it is...
Page 81 ADU are to collect all possible information about the array controllers in the system and to generate a list of detected problems. This tool is available for all Compaq servers covered by this guide. Drive Array The predecessor to ADU, DAAD is a...
Page 82: Default Configuration
3-4 Compaq ProLiant 8500 Server Maintenance and Service Guide Default Configuration When the system is first turned on, the system ROM detects the unconfigured state of the hardware and provides default configuration settings for most devices. By providing this initialization, the system can run Diagnostics and other software applications before running the normal Compaq SmartStart and System Configuration programs.
Page 83: Utilities Access
Software CD. Selecting the Erase Utility will result in data loss to the entire system. Running Compaq Utilities There are three ways to access Compaq Utilities: from the system partition on the hard drive, from diskette, and from the SmartStart and Support Software CD.
Page 84: Power-On Self-Test
To run these utilities directly from the SmartStart and Support Software CD: 1. Boot the Compaq SmartStart and Support Software CD. 2. From the Compaq System Utilities screen, select the utility you wish to run. Then select Next. To execute the System Configuration Utility, select Run System Configuration Utility.
Page 85: Post Error Messages
POST Error Messages table. NOTE: Many of the actions listed in the POST Error Message table require you to run the Diagnostics or the Compaq System Configuration Utility. Steps for running these utilities are provided after the POST Error Messages tables.
Page 86: System Halted
3-8 Compaq ProLiant 8500 Server Maintenance and Service Guide Table 3-2 POST Error Messages continued Error Code Audible Beeps Probable Source of Problem Recommended Action Critical Fan Failure None A critical fan is not spinning. Check fans. Detected – System...
Page 87 System Halted. supported, remove the processor and update system to latest ROM. 101-ROM Error 1 long, 1 short System ROM checksum Run Compaq Diagnostics. Replace failed assembly as indicated. 101-I/O ROM Error None Options ROM checksum Run Compaq Diagnostics. Replace failed assembly as indicated.
Page 88 3-10 Compaq ProLiant 8500 Server Maintenance and Service Guide Table 3-2 POST Error Messages continued Error Code Audible Beeps Probable Source of Problem Recommended Action 180-Log Reinitialized None The Integrated Management Log Event message, no action has been reinitialized, probably needed.
Page 89 Check Cache Accelerator Accelerators Not or improperly installed installation. Installed. System Halted. 219-Tag Update None Catastrophic chipset failure Call Compaq authorized service Rules SRAM Failure. occurred. provider. System Halted 219-Snoop Rules None Catastrophic chipset failure Call Compaq authorized service SRAM Failure.
Page 90: System Unit
3-12 Compaq ProLiant 8500 Server Maintenance and Service Guide Table 3-2 POST Error Messages continued Error Code Audible Beeps Probable Source of Problem Recommended Action 304-Keyboard or None Keyboard, keyboard cable, or Make sure the keyboard is System Unit Error system board failure occurred.
Page 91 Diagnostic Tools 3-13 Table 3-2 POST Error Messages continued Error Code Audible Beeps Probable Source of Problem Recommended Action 800-Server Feature None The system has detected the Install the Server Feature Board must be absence of the Server Feature Board in PCI slot 1. installed in slot 1 for Board.
Page 92 3-14 Compaq ProLiant 8500 Server Maintenance and Service Guide Table 3-2 POST Error Messages continued Error Code Audible Beeps Probable Source of Problem Recommended Action 803-Processor None Two processors with different Replace one of the speeds must match speed ratings are installed in the processors with a for system operation.
Page 93 Diagnostic Tools 3-15 Table 3-2 POST Error Messages continued Error Code Audible Beeps Probable Source of Problem Recommended Action 806-NVRAM has None The system board configuration Remove power from the been reset. switch (SW`1) position 2 has system. been turned on and the system Please power off the Locate the system board configuration data has been...
Page 94 3-16 Compaq ProLiant 8500 Server Maintenance and Service Guide Table 3-2 POST Error Messages continued Error Code Audible Beeps Probable Source of Problem Recommended Action 1155-Serial Port 2 short A hardware conflict is preventing Run the server setup utility to...
Page 95 Diagnostic Tools 3-17 Table 3-2 POST Error Messages continued Error Code Audible Beeps Probable Source of Problem Recommended Action 1615-Power supply None Your configuration requires an Install the additional power configuration error additional power supply. A supply. moving bar will display, indicating that the system is waiting for another power supply to be installed.
Page 96 3-18 Compaq ProLiant 8500 Server Maintenance and Service Guide Table 3-2 POST Error Messages continued Error Code Audible Beeps Probable Source of Problem Recommended Action 1720-Slot X Drive None Hard drive predictive failure The indicated drive has reported Array – S.M.A.R.T.
Page 97 Diagnostic Tools 3-19 Table 3-2 POST Error Messages continued Error Code Audible Beeps Probable Source of Problem Recommended Action 1726-Slot X Drive None Configuration updated. This message indicates that the Array – Array array accelerator configuration Accelerator Memory has been updated automatically Size Change due to replacement of the array Detected.
Page 98 3-20 Compaq ProLiant 8500 Server Maintenance and Service Guide Table 3-2 POST Error Messages continued Error Code Audible Beeps Probable Source of Problem Recommended Action 1751-Fixed Disk 1 None Fixed disk drive error detected. Run the server setup utility and failed Identify correct.
Page 99 Diagnostic Tools 3-21 Table 3-2 POST Error Messages continued Error Code Audible Beeps Probable Source of Problem Recommended Action 1769-Slot X Drive None SMART-2 Controller error Data has been lost while Array - Drive(s) detected. expanding the array; therefore, disabled due to the drives have been failure during temporarily disabled.
Page 100 3-22 Compaq ProLiant 8500 Server Maintenance and Service Guide Table 3-2 POST Error Messages continued Error Code Audible Beeps Probable Source of Problem Recommended Action 1776-Slot X Drive None External and internal connectors The SCSI bus is not properly Array – SCSI Bus...
Page 101 Restore data from backup if replacement drive X has been installed. 1780-Disk 0 Failure None Hard drive/format error detected. Run Compaq Diagnostics. Replace failed assembly as indicated. 1781-Disk 1 Failure None Hard drive/format error detected. Run Compaq Diagnostics. Replace failed assembly as indicated.
Page 102 3-24 Compaq ProLiant 8500 Server Maintenance and Service Guide Table 3-2 POST Error Messages continued Error Code Audible Beeps Probable Source of Problem Recommended Action 1785-Slot X Drive None Drive array configuration not (1) Run the Compaq Array Array not Configured detected.
Page 103 Diagnostic Tools 3-25 Table 3-2 POST Error Messages continued Error Code Audible Beeps Probable Source of Problem Recommended Action 1786-Slot 1 Drive None System in Interim Data Recovery Press F1 to allow Automatic Array Recovery mode. Data has not yet been Data Recovery to begin.
Page 104 3-26 Compaq ProLiant 8500 Server Maintenance and Service Guide Table 3-2 POST Error Messages continued Error Code Audible Beeps Probable Source of Problem Recommended Action *1788-Slot X Drive None Drives are not installed in their Reinstall the drives Array Reports original positions, so the drives correctly as indicated.
Page 105 10 days, and the data in the automatically be array accelerator was flushed to written to drive array. the drive array. 1792-Secondary None Part of the IDE drive electronics Run Compaq Diagnostics and Disk Controller has failed. replace failed assembly as Failure indicated. 1793-Secondary None...
Page 106 3-28 Compaq ProLiant 8500 Server Maintenance and Service Guide Table 3-2 POST Error Messages continued Error Code Audible Beeps Probable Source of Problem Recommended Action 1794-Drive Array – None This is a warning that the battery Replace the array accelerator Array accelerator charge is below 75 percent.
Page 107 Diagnostic Tools 3-29 Table 3-2 POST Error Messages continued Error Code Audible Beeps Probable Source of Problem Recommended Action 1799-Drive Array - None Volume failed due to loss of data Press F1 to continue with Drive(s) Disabled due in posted-writes memory. logical drives disabled or F2 to to array accelerator accept data loss and re-enable...
Page 108: Diagnostics Software
3-30 Compaq ProLiant 8500 Server Maintenance and Service Guide Diagnostics Software Test Error Codes tables include all test error codes generated by Compaq products. Each code in the tables has a corresponding description and recommended actions. Each system generates only those codes that apply to its configuration and options.
Page 109: 100 - 199, Primary Processor Test Error Codes
Diagnostic Tools 3-31 100 – 199, Primary Processor Test Error Codes The 100 series of diagnostic error codes identifies failures with processor and system board functions. Table 3-3 Primary Processor Test Error Codes Error Code Description Recommended Action 101-xx CPU test failed. Replace the processor board and retest.
Page 110: 200 - 299, Memory Test Error Codes
3-32 Compaq ProLiant 8500 Server Maintenance and Service Guide 200 – 299, Memory Test Error Codes The 200 series of diagnostic error codes identifies failures with the memory subsystem. Table 3-4 Memory Test Error Codes Error Code Description Recommended Action 200-xx Invalid memory configuration.
Page 111: 400 - 499, Parallel Printer Test Error Codes
Diagnostic Tools 3-33 400 – 499, Parallel Printer Test Error Codes The 400 series of diagnostic error codes identifies failures with parallel printer interface card or system board functions. Table 3-6 Parallel Printer Test Error Codes Error Code Description Recommended Action 401-xx Printer failed or not connected.
Page 112: 600 - 699, Diskette Drive Test Error Codes
3-34 Compaq ProLiant 8500 Server Maintenance and Service Guide Table 3-7 Video Display Unit Test Error Codes continued Error Code Description Recommended Action 509-xx Video 320 x 200-mode color set 1 test failed. 510-xx Video 640 x 200-mode test failed.
Page 113: 800 - 899, Monochrome Video Board Test Error Codes
Diagnostic Tools 3-35 800 – 899, Monochrome Video Board Test Error Codes The 800 series of diagnostic error codes identifies failures with monochrome video boards or system board functions. Table 3-9 Monochrome Video Board Test Error Codes Error Code Description Recommended Action 802-xx Video memory test failed.
Page 114: 1200 - 1299, Modem Communications Test Error Codes
3-36 Compaq ProLiant 8500 Server Maintenance and Service Guide 1200 – 1299, Modem Communications Test Error Codes The 1200 series of diagnostic error codes identifies failures with the modem. Table 3-11 Modem Communications Test Error Codes Error Code Description Recommended Action...
Page 115: 1900 - 1999, Tape Drive Test Error Codes
Diagnostic Tools 3-37 Table 3-12 Hard Drive Test Error Codes continued Error Code Description Recommended Action 1715-xx Hard drive head select test failed. 1716-xx Hard drive conditional format test failed. 1717-xx Hard drive ECC* test failed. 1719-xx Hard drive power mode test failed. 1736-xx Drive Monitoring failed.
Page 116: 2400 - 2499, Advanced Vga Board Test Error Codes
3-38 Compaq ProLiant 8500 Server Maintenance and Service Guide 2400 – 2499, Advanced VGA Board Test Error Codes The 2400 series of diagnostic error codes identifies failures with video boards, monitors, or the system board assembly. Table 3-14 Advanced VGA Board Test Error Codes...
Page 117: 6000 - 6099, Compaq Nic Boards Test Error Codes
2480-xx Advanced VGA DAC test 6000 – 6099, Compaq NIC Boards Test Error Codes The 6000 series of diagnostic error codes identifies failures with 32-bit DualSpeed Compaq NetFlex-2/Token Ring Controllers. Table 3-15 Compaq Network Interface Controller Boards Test Error Codes...
Page 118: 6500 - 6599, Scsi Hard Drive Test Error Codes
3-40 Compaq ProLiant 8500 Server Maintenance and Service Guide 6500 – 6599, SCSI Hard Drive Test Error Codes The 6500 series of diagnostic error codes identifies failures with SCSI hard drives, SCSI hard drive controller boards, SCSI hard drive cabling, and system board functions. If the system uses a drive array controller, see the “Array Diagnostic Utility”...
Page 119: 6700 - 6799, Scsi Tape Drive Test Error Codes
Diagnostic Tools 3-41 6700 – 6799, SCSI Tape Drive Test Error Codes The 6700 series of diagnostic error codes identifies failures with tape cartridges, tape drives, media changers, tape drive cabling, adapter boards, or the system board assembly. Table 3-18 SCSI Tape Drive Test Error Codes Error Code Description...
Page 120: 8600 - 8699, Pointing Device Interface Test Error Codes
3-42 Compaq ProLiant 8500 Server Maintenance and Service Guide Table 3-19 Server Manager/R Board Test Error Codes continued Error Code Description Recommended Action 7000-35 HBM video Replace the Server Manager/R board and retest. 7000-41 ser_int 7000-42 ser_int 7000-43 ser_ext 7000-44...
Page 121: Array Diagnostic Utility
ADU works by issuing multiple commands to the array controllers to determine if a problem exists. This data can then be saved to a file. In severe situations, this file can be sent to Compaq for analysis. In most cases, ADU provides enough information to initiate problem resolution immediately.
Page 122 3-44 Compaq ProLiant 8500 Server Maintenance and Service Guide Table 3-21 ADU Diagnostic Messages Message Description Recommended Action Accelerator board Array controller did not detect a Install the array accelerator board on the not detected configured array accelerator board. array controller. If an array accelerator board is already installed, check for proper seating on the array controller board.
Page 123 Diagnostic Tools 3-45 Table 3-21 ADU Diagnostic Messages continued Message Description Recommended Action Accelerator status: During reset initialization, obsolete Normal operations should continue. The Obsolete data data was found in cache. This was due controller will either write data to the detected to drives being moved and written to drives or discard the data completely.
Page 124 3-46 Compaq ProLiant 8500 Server Maintenance and Service Guide Table 3-21 ADU Diagnostic Messages continued Message Description Recommended Action Board not attached Array controller configured for use Attach array accelerator board to array with array accelerator board, but one controller.
Page 125 Diagnostic Tools 3-47 Table 3-21 ADU Diagnostic Messages continued Message Description Recommended Action Controller reported The controller returned an error from Replace the controller. POST error. its internal Power-On Self-Tests. Error Code: X Controller restarted ADU did not find a valid configuration Run the System Configuration Utility to with a signature of signature to use to get the data.
Page 126 3-48 Compaq ProLiant 8500 Server Maintenance and Service Guide Table 3-21 ADU Diagnostic Messages continued Message Description Recommended Action Drive (bay) X was The physical drive was incorrectly Replace the drive that was incorrectly inadvertently replaced after another drive failed.
Page 127 Diagnostic Tools 3-49 Table 3-21 ADU Diagnostic Messages continued Message Description Recommended Action Identify logical drive The identify unit data from the array Run the System Configuration Utility to data did not match controller did not match with the configure the controller and nonvolatile with NVRAM.
Page 128 3-50 Compaq ProLiant 8500 Server Maintenance and Service Guide Table 3-21 ADU Diagnostic Messages continued Message Description Recommended Action Logical Drive X The Intelligent Array Expansion System Check the fans and the operating status = temperature is beyond safe operating environment.
Page 129: Adu Diagnostic Messages
Soft Firmware ADU has determined that the controller Run the Compaq Upgrade Utility to place Upgrade required is running firmware that has been soft the latest firmware on all drives. upgraded by the Compaq Upgrade Utility.
Page 130 3-52 Compaq ProLiant 8500 Server Maintenance and Service Guide Table 3-21 ADU Diagnostic Messages continued Message Description Recommended Action Unknown disable A code was returned from the array Obtain the latest version of ADU. code accelerator board that ADU does not recognize.
Page 131: Integrated Management Log
Compaq Insight Manager Compaq Insight Manager is a comprehensive management tool used to monitor and control the operation of Compaq servers and clients. Compaq Insight Manager consists of two components: a Windows-based console application and server- or client-based management data collection agents.
Page 132 Compaq website. Refer to the Compaq Management CD for information on installing and running the Compaq Survey Utility. After running the Compaq Survey Utility, view the IML by loading the output of the utility (typically called “survey.txt”) into a text viewer such as Microsoft Notepad. The event list follows the system slot information.
Page 133: Event List
Integrated Management Display, from within Compaq Insight Manager, or using the Compaq Survey Utility. An example of the format of an event displayed on the Integrated Management Display is as follows:...
Page 134 3-56 Compaq ProLiant 8500 Server Maintenance and Service Guide Table 3-22 Event Messages continued Event Type Event Message Recommended Action Processor Correctable Error Processor Correctable error Threshold Replace the processor. Threshold exceeded passed (Slot X, Socket X) Uncorrectable Error Unrecoverable Host Bus Data Parity Error Replace the processor.
Page 135: Rapid Error Recovery
Fatal Exception (Number X, Cause) Rapid Error Recovery Compaq servers provide rapid recovery services for diagnosing and recovering from errors. These tools are available for local and remote diagnosis and recovery. Rapid recovery means fast identification and resolution of complex faults. The Rapid Recovery Engine and Insight Management Agents notify the system administrator when a failure occurs, ensuring that the server experiences minimal downtime.
Page 136: Automatic Server Recovery-2
Automatic Server Recovery-2 Automatic Server Recovery-2 (ASR-2) lets the server restart automatically from the operating system or the Compaq Utilities. To use this feature, you must use the System Configuration Utility to install Compaq Utilities in the system partition. You can enable the ASR-2 feature to restart a server after a critical hardware or software error occurs.
Page 137 If you are notified that ASR-2 restarted the server and you have restarted to Compaq utilities, use the Inspect Utility or Compaq Insight Manager to view the critical error in the Critical Error Log. Run Diagnostics to diagnose and resolve the problem.
Page 138: Thermal Shutdown
3-60 Compaq ProLiant 8500 Server Maintenance and Service Guide You can configure the server to start Compaq utilities in four different ways: Without remote console support; for example, to run Compaq utilities from the server console only With remote console support using modems for dial-in access...
Page 139 IMPORTANT: Before configuring ASR-2, verify that the System Configuration Utility and Diagnostics software are installed on the system partition. ASR-2 must have this software to start Compaq utilities after a system restart. Compaq recommends using this software even if you configure ASR-2 to start the operating system.
Page 140 3-62 Compaq ProLiant 8500 Server Maintenance and Service Guide The following ASR-2 flow chart shows you the sequence of events after a hardware or software error occurs. Hardware/Software error occurs. Error is recorded in the Critical Error Log or the Integrated Management Log, depending on the server configuration.
Page 141 For modem access, you must have either Compaq Insight Manager 2.0 or later or have a VT100 or ANSI terminal type device. You may use a standard CRT with VT100 or ANSI emulation capability, or you may use a PC with a VT100 or ANSI terminal emulation package.
Page 142 To use IPX network access, set Network Protocol to IPX. When the protocol system restarts to the Compaq utilities because of an ASR reset, it loads IPX network support. This enables remote access using NVT. To use IP network access, set Network protocol to IP. Also make sure to set the Network IP address, Network IP net mask, and Network IP router address.
Page 143: Compaq System Configuration Utility Pager Settings For Booting Into Compaq Utilities
If the ASR-2 feature cannot restart the server within 10 attempts, it logs a critical error in the Critical Error Log or IML Log, restarts the server into the Compaq utilities, and puts the modem into auto-answer mode.
Page 144 During ASR-2, the system does not prompt for the Power-On Password. This allows ASR-2 to restart the operating system or Compaq utilities without user intervention. To maintain system security, set the server to boot in Network Server Mode (an option in the System Configuration Utility).
Page 145: Server Health Logs
This information helps to quickly identify and correct the problem, thus minimizing downtime. You can view the IML or Critical Error Log through the Compaq Insight Manager. The Diagnostics Utility either resolves the error or suggests corrective action in systems that do not support event logs.
Page 146 3-68 Compaq ProLiant 8500 Server Maintenance and Service Guide Table 3-26 ASR-2 IML or Critical Error Log Messages continued Message Description Caution: Temperature Exceeded The operating system has detected that the temperature of the system has exceeded the caution level. Accompanying data in the log notes if an auto-shutdown sequence has been invoked by the operating system.
Page 147: Storage Fault Recovery Tracking
Functional Revision Level The Revision History Table is stored in nonvolatile RAM and is accessed through the Inspect Utility and Compaq Insight Manager. Storage Fault Recovery Tracking This feature tracks over 12 failure-indication parameters, such as timeouts, spin-up, and self-test errors, of SCSI drives.
Page 148: Storage Automatic Reconstruction
Disk-Based Diagnostics Provides remote diagnostic capability after you configure ASR-2 and the reset restart option to restart from Compaq utilities. Also allows you to view Health Logs. Disk-based diagnostics can be run locally. Press F10 during the restart process when the cursor moves to the upper-right corner of the monitor.
Page 149: Rompaq Error Recovery Options
Should an error such as a power failure occur during this process, the flash operation will not be completed, causing the ROM image in the server to be corrupted. Compaq provides two options for ROMPaq recovery, depending on the server and circumstances involved.
Page 150: Redundant Rom Image Recovery
3-72 Compaq ProLiant 8500 Server Maintenance and Service Guide 6. The server makes two long beeps to indicate that you are in Disaster Recovery Mode and that you should insert the ROMPaq diskette. The IMD, if the server has one, displays: Please insert ROMPaq diskette.
Page 151: Compaq Insight Manager
Compaq Insight Manager Compaq Insight Manager is the Compaq application for easily managing network devices. Compaq Insight Manager delivers intelligent monitoring and alerting as well as visual control of the servers. In Compaq servers, every hardware subsystem, such as disk storage, system memory, and system processor, has a robust set of management capabilities.
Page 152: Compaq Insight Management Software Architecture
Compaq Insight Management Software Architecture The Compaq Insight Management software architecture is typical of other network management solutions. It has a client/server architecture and is composed of agent software (Compaq Insight Management Agents) and the management application software (Compaq Insight Manager).
Page 153: Connectors, Switches, And Led Indicators
Chapter Connectors, Switches, and LED Indicators The graphics and tables in this section show the connector locations on the rear panel, I/O board, and processor board of the Compaq ProLiant 8500 server.
Page 154: Connectors
4-2 Compaq ProLiant 8500 Server Maintenance and Service Guide Connectors Rear Panel Figure 4-1. Compaq ProLiant 8500 server rear panel connectors Table 4-1 Rear Panel Connectors Item Description Parallel port Keyboard connector Serial port B Serial port A Mouse connector...
Page 155: I/O Board
Connectors, Switches, and LED Indicators 4-3 I/O Board Figure 4-2. Compaq ProLiant 8500 server I/O board components Table 4-2 I/O Board Components Item Description Item Description Secondary 64-bit PCI Hot Plug Serial port B connector slots Primary 64-bit PCI Hot Plug slots...
Page 156: Processor Board
4-4 Compaq ProLiant 8500 Server Maintenance and Service Guide Processor Board Figure 4-3. Compaq ProLiant 8500 server processor board connectors Table 4-3 Processor Board Connectors Item Connector Processor and Processor Power Module Processor bus termination power module Memory board Bus 1 cache accelerator...
Page 157: Switches
This section contains graphics and tables showing switch locations and settings on the processor board. I/O Board Switches 1 2 3 4 5 6 Figure 4-4. Compaq ProLiant 8500 server I/O board switchbank (default settings shown Table 4-4 I/O Board Switchbank Item...
Page 158: Processor Board
4-6 Compaq ProLiant 8500 Server Maintenance and Service Guide Processor Board 1 2 3 4 1 2 3 4 Figure 4-5. Compaq ProLiant 8500 server processor board switches Table 4-6 Processor Board Switches Item Component SW1 Bus 1 bus/core ratio...
Page 159: Sw1 - Sw4 Processor Board Bus/Core Frequency Ratio
Connectors, Switches, and LED Indicators 4-7 SW1 - SW4 Processor Board Bus/Core Frequency Ratio Processor board bus/core frequency ratio switches can be set manually or by the system BIOS. Figure 4-5 shows the location of the processor board bus/core frequency ratio switches. Table 4-7 shows the bus/core frequency ratio switch settings.
Page 160: System Interconnect Status Indicator Led Indicators
4-8 Compaq ProLiant 8500 Server Maintenance and Service Guide LED Indicators This section contains graphics and tables showing LED locations and functions on the system interconnect status indicators, hot-pluggable I/O fan, PCI Hot Plug LED Indicators, hot-pluggable power supply, and hot-pluggable SCSI hard drive.
Page 161: Hot-Pluggable I/O Fan Led Indicators
Connectors, Switches, and LED Indicators 4-9 Hot-Pluggable I/O Fan LED Indicators Figure 4-7 and Table 4-9 show the location and identification of the hot-pluggable fan LEDs. NOTE: These indicators are part of the fan guide assembly and are not part of the fans. Figure 4-7.
Page 162: Pci Hot Plug Led Indicators
PCI Hot Plug software application. For more information, refer to the Compaq ProLiant 8500 Server Setup and Installation Guide, and the “PCI Hot Plug Important Facts” section in the online PCI Hot Plug Administration Guide on the Systems Reference Library CD.
Page 163 Connectors, Switches, and LED Indicators 4-11 Figure 4-9. PCI Hot Plug LED indicators in the I/O module Table 4-10 shows the appropriate slot condition and status for each state of the two PCI Hot Plug LEDs Table 4-10 PCI Hot Plug LED Indicators Amber LED Slot Status Green LED...
Page 164: Power Supply Led Indicators
4-12 Compaq ProLiant 8500 Server Maintenance and Service Guide Power Supply LED Indicators Figure 4-10 and Table 4-11 show the location and a description of both power supply LED indicators. Figure 4-10. Compaq ProLiant 8500 server power supply LEDs Table 4-11...
Page 165: Hot-Pluggable Scsi Hard Drive Indicators
Connectors, Switches, and LED Indicators 4-13 Hot-Pluggable SCSI Hard Drive Indicators Figure 4-11 and Table 4-12 show the location and meaning of the three hot-pluggable SCSI hard drive LED indicators. Figure 4-11. Hot-Pluggable SCSI hard drive indicators Table 4-12 Hot-Plug SCSI Hard Drive Indicators Indicator Meaning OK to remove drive if not part of a fault-tolerant configuration.
Page 166: Physical, Operating, And Performance Specifications
Chapter Physical, Operating, and Performance Specifications This section provides operating and performance specifications for the following components of the Compaq ProLiant 8500 server. System unit Power supply Dual inline memory module (DIMM) 1.44-MB diskette drive 24X Max (or higher) IDE CD-ROM drive (low profile)
Page 167: System Unit
5-2 Compaq ProLiant 8500 Server Maintenance and Service Guide System Unit Table 5-1 System Unit Specifications Dimensions Height 30.83 cm (12.14 inches) Width 48.26 cm (19.0 inches) Depth 69.72 cm (27.45 inches) Weight (no drives and two power supplies) 50 kg (110 lb)
Page 168: Power Supply
Physical, Operating, and Performance Specifications 5-3 Power Supply Table 5-2 Power Supply Specifications General specifications Full output rating To 40°C and 1,525 m (to 104°F and 5,000 ft) To 32°C and 3,050 m (to 90°F and 10,000 ft) (derate linearly) Minimum load 1.0 A on + 5V output 1.0 A on + 12V output...
Page 169: Dual Inline Memory Module (Dimm)
5-4 Compaq ProLiant 8500 Server Maintenance and Service Guide Dual Inline Memory Module (DIMM) Table 5-3 DIMM Specifications Size 128-MB, 256-MB, 512-MB, or 1-GB Speed 60 ns or faster Upgrade requirement Bank of 2 DIMMs; must be same type, size, speed, and...
Page 170: 24X Max Ide Cd-Rom Drive
Physical, Operating, and Performance Specifications 5-5 24X Max IDE CD-ROM Drive Table 5-5 24X Max IDE CD-ROM Drive Specifications Dimensions Height 4.29 cm (1.69 inches) Width 15.0 cm (5.75 inches) Depth 20.8 cm (8.19 inches) Weight 1200 g (2.66 lb) Operating conditions Temperature 5°...
Page 171: Hot-Pluggable Wide Ultra2 Scsi Hard Drives
5-6 Compaq ProLiant 8500 Server Maintenance and Service Guide Table 5-5 24X Max IDE CD-ROM Drive Specifications continued Audio output level Line out 0.7 VRMS at 47 Ohms Headphone 0.6 VRMS at 32 Ohms (maximum width) Laser parameters Type Semiconductor laser GaA1As...
Page 172: Hot-Pluggable Wide Ultra3 Scsi Hard Drives
Physical, Operating, and Performance Specifications 5-7 Hot-Pluggable Wide Ultra3 SCSI Hard Drives Table 5-7 Hot-Pluggable Wide Ultra3 SCSI Hard Drives 9.1-GB 18.2-GB Capacity 9100.0 MB 18209.3 MB Height 1.0 inches 1.0 inches Size 3.5 inches 3.5 inches Interface Wide-Ultra3 SCSI Wide-Ultra3 SCSI Transfer rate 160 MB/s...
Page 173: Compaq Integrated Smart Array Controller
5-8 Compaq ProLiant 8500 Server Maintenance and Service Guide Compaq Integrated Smart Array Controller Table 5-8 Compaq Integrated Smart Array Controller Specifications Temperature range Operating 10° to 35°C (50° to 95°F) Shipping -30° to 60°C (-22° to 140°F) Relative humidity range (non-condensing)
Page 174: Compaq Nc3131 Fast Ethernet Controller/ 64 Pci Dual Port 10/100
Physical, Operating, and Performance Specifications 5-9 Compaq NC3131 Fast Ethernet Controller/ 64 PCI Dual Port 10/100 Table 5-9 Fast Ethernet Controller Specifications Network interface 10Base-T/100Base-TX Compatibility IEEE 802.3/802.3u compliant Data transfer method 32/64-bit PCI bus-master Network transfer rate: 10Base-T (half-duplex), 10Base-2...
Page 175: Index
3-66 identified 4-3 serial interface, restart ART, assembly version 3-69 setting 3-66 ASR-2 software error allowing network access 3-63 recovery 3-60 attended recovery 3-59 recovery boot option 3-60 booting into Compaq recovery timeout 3-60 Utilities 3-63...
Page 176 2 Compaq ProLiant 8500 Server Maintenance and Service Guide standby recovery brackets server option 3-60 cable management arm server port 3-60 removing 2-36 timeout 3-60 central support thermal shutdown 3-60 removing 2-47 timer 3-61 replacing 2-47 unattended recovery 3-58 I/O center support, part...
Page 177 1-3 default configuration Client Management, defined 3-73 determining 3-4 messages 3-4 communication parameters, setting 3-63 Diagnose Drive Array Utility, Compaq Insight Management 3-74 accessing 3-30 agents 3-74 diagnosing problems, hard software architecture 3-74 drives 2-16 Diagnostics Compaq Insight Manager...
Page 178 4 Compaq ProLiant 8500 Server Maintenance and Service Guide disk 0 failure 3-23 error codes See also test error codes disk 1 failure 3-23 101 3-9 disk controller failure 3-23 101-XX 3-31 diskette drive data cable, part 103-XX 3-31 number 1-11...
Page 179 Index 5 175 3-9 2414-XX 3-38 1764 3-20 2416-XX 3-38 1766 3-20 2417-XX 3-38 1767 3-20 2418-XX 3-38 1768 3-20 2419-XX 3-38 1773 3-21 2420-XX 3-38 178 3-9 2421-XX 3-38 1787 3-25 2422-XX 3-38 1792 3-27 2423-XX 3-38 1795 3-28 2424-XX 3-38 1796 3-28 2425-XX 3-38...
Page 180 6 Compaq ProLiant 8500 Server Maintenance and Service Guide 602-XX 3-34 Accelerator, board not 603-XX 3-34 detected 3-44 604-XX 3-34 Accelerator, board permanently 605 3-12 disabled 3-45 605-XX 3-34 Accelerator, board temporarily 606-XX 3-34 disabled 3-45 607-XX 3-34 Accelerator, cache 3-44...
Page 181 RIS copies between drives do not match 3-50 Fatal ROM Error 3-8 FYI, drive (bay) X is Run System Configuration non-Compaq supplied 3-48 Utility - F10 KEY 3-29 identify controller data did not SCSI Port X match NVRAM 3-48 drive ID x failed 3-51...
Page 182 8 Compaq ProLiant 8500 Server Maintenance and Service Guide drive ID x replaced on a processor good volume 3-51 correctable error threshold drive ID x RIS copy exceeded 3-56 mismatch 3-51 host bus error 3-56 drive ID Y firmware needs...
Page 183: Removing
Index 9 hard drives 18-GB, part number 1-12 failure condition recovery, hard 9-GB, part number 1-8, 1-12 drives 2-16 accessing 2-8 fan assembly connector, capacity 5-7 identified 4-3 fault tolerance 2-16 fan cage assembly height 5-7 removing 2-46 hot-plug guidelines 2-16 replacing 2-46 interface 5-7 fan cage plenum...
Page 184 10 Compaq ProLiant 8500 Server Maintenance and Service Guide I/O expansion slot cover Insight Management Agents, removing 2-39 enabling 3-57 replacing 2-39 Inspect Computer utility, I/O expansion slots accessing 3-30 locating 2-38 Inspect listing, printing 3-4 I/O fan Inspect Utility...
Page 185: Removing
Index 11 locked SCSI bus detected 3-17 miscellaneous hardware kit logs contents 1-6, 1-10 Critical Error 3-67 part number 1-6, 1-10 Integrated Management 3-67 miscellaneous plastics kit Server Health 3-67 contents 1-6, 1-11 viewing 3-67 part number 1-6, 1-11 LVDS 1-inch hard drive blank, part miscellaneous screw kit number 1-8 contents 1-11...
Page 186: Identified
12 Compaq ProLiant 8500 Server Maintenance and Service Guide network IP diskette drive power cable 1-11 address, setting 3-65 drawer ejector net mask, setting 3-65 left front 1-6, 1-11 router address, right front 1-6, 1-11 setting 3-65 drawer removal network protocol, setting 3-64...
Page 187 Index 13 plenums 1-6, 1-11 plenum See I/O plenum, fan cage port PCI retainers 1-6, 1-11 plenum, 2-slot plenum power supply 1-3 plenums, part number 1-6, 1-11 power switch assembly with pointing device interface, test error LED 1-8 codes 3-42 processor bezel 1-8 port PCI retainers, part number 1-6, processor drawer 1-3, 1-5...
Page 188: Number
14 Compaq ProLiant 8500 Server Maintenance and Service Guide processor removing 2-27 replacing 2-27 test error codes 3-31 Rapid Recovery Engine, processor and memory module enabling 3-57 accessing contents 2-7 rapid recovery services 3-57 contents 2-7 rear panel connectors 4-1...
Page 189: Running
Index 15 SCSI tape drive, test error replacement drive(s) detected OR codes 3-41 previously failed drive(s) SCSI/IDE CD-ROM drive, test error now operational 3-23 codes 3-40 reports incorrect drive secondary controller or disk replacement 3-26 failure 3-27 S.M.A.R.T. hard drive(s) detect secondary disk controller imminent failure 3-18 failure 3-27...
Page 190 16 Compaq ProLiant 8500 Server Maintenance and Service Guide System Configuration Utility monochrome video board test accessing 3-5 error codes 3-35 booting remotely 3-65 OS restart SCU setting for description 3-3 ASR-2 3-66 executing 3-6 parallel printer test error running 3-3...
Page 191 3-59 accessing 3-30 Survey Utility, description 3-2 Survey Utility, installing 3-2 VGA board, test error codes 3-38 Compaq System Reference video connector, identified 4-3 Library 3-57 video display unit, test error creating diskette version 3-5 codes 3-33 DAAD...

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323450-001 - proliant - 8500

Compaq ProLiant 8500 Maintenance And Service Manual

Table of Contents

Chapter 1 Illustrated Parts Catalog

Chapter 2 Removal and Replacement Procedures

Chapter 3 Diagnostic Tools

Chapter 4 Connectors, Switches, and LED Indicators

Chapter 5 Physical, Operating, and Performance Specifications

Integrated Management

Test Error Codes/Thermal Shutdown

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