Contacting Customer Service - Cisco 2948G - Catalyst Switch Hardware Installation Manual

Chapter 5 Troubleshooting the Installation
Step 3

Contacting Customer Service

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If you are using an RPS, do not apply power to the RPS and the switch
Note
simultaneously. Disconnect power from the internal power supply before
turning the power on for the RPS. The RPS contains multiple power
supplies for redundant power protection. Refer to the RPS documentation
for installation and configuration details.
If you are unable to resolve the problem, contact a customer service representative
for instructions.
If you are unable to solve a startup problem after using the troubleshooting
suggestions in this chapter, contact a customer service representative for
assistance and further instructions. Before you call, have the following
information ready to help your customer service representative assist you as
quickly as possible:
• Date you received the switch
Chassis serial number (located on a label on the right of the rear panel of the
•
chassis)
Type of software and release number
•
Maintenance agreement or warranty information
•
• Brief description of the problem
Brief explanation of the steps you have already taken to isolate and resolve
•
the problem
Catalyst 2984G, 2948G-GE-TX, and 2980G Switch Hardware Installation Guide
Contacting Customer Service
5-5