Service Information - EAW SMS5 Instruction Manual

DISCLAIMER
EAW Commercial continually engages in research related to product improvement, new materials,
and production methods. Design refinements are introduced into existing products without notice
as a routine expression of that philosophy. For this reason, any current EAW Commercial product
may differ in some respect from its published description, but will always equal or exceed the
original design specifications unless otherwise stated.
"EAW Commercial" is a trademark of LOUD Technologies Inc.
All other brand names mentioned are trademarks or registered trademarks of their respective
holders, and are hereby acknowledged.

7. SERVICE INFORMATION

In the event that your SMS5 or SMS5W should require servicing, please follow these instructions:
1. Call EAW Commercial Tech Support at 1-888-337-7404, 7 am to 5 pm PST (Monday-Friday),
to verify the problem and obtain a Return Authorization (RA) Number. Be sure to have the
serial number of the unit when you call. You must have a Return Authorization Number in
order to obtain warranty service at the factory or at an authorized service center. You can also
email EAW Commercial Tech Support at: support@eawcommercial.com
2. Pack the unit in its original packaging. THIS IS VERY IMPORTANT. EAW Commercial is not
responsible for any damage that occurs during shipping due to non-conventional packaging.
Original packaging helps to minimize the possibility of shipping damage.
3. Include a legible note stating your name, (no P.O. boxes), daytime phone number, Return
Authorization Number, and a detailed description of the problem, including how we can
duplicate it.
4. Write the Return Authorization Number in BIG BOLD PRINT on the top of the box.
5. Tech Support will tell you where to ship the unit when you call for an RA Number. We suggest
insurance for all forms of cartage.
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– SMS5