Service Information; Eaw Commercial Warranty - EAW CIS120 Instruction Manual

8. SERVICE INFORMATION

In the event that your CIS120 should require servicing,
please follow these instructions:
1. Call EAW Commercial Tech Support at 1-888-337-7404,
7 am to 5 p.m. PST (Monday-Friday), to verify the problem
and obtain a Return Authorization (RA) Number. Be sure to
have the serial number of the unit when you call. You must
have a Return Authorization Number in order to obtain
warranty service at an authorized service center. You can
also e-mail EAW Commercial Tech Support at: support@
eawcommercial.com
2. Pack the unit in its original packaging. THIS IS VERY
IMPORTANT. LOUD Technologies is not responsible for
any damage that occurs during shipping due to non-
conventional packaging. Original packaging helps to
minimize the possibility of shipping damage.
3. Include a legible note stating your name, (no P.O. boxes),
daytime phone number, Return Authorization Number, and
a detailed description of the problem, including how we
can duplicate it.
4. Write the Return Authorization Number in BIG BOLD PRINT
on the top of the box.
5. Tech Support will tell you where to ship the unit when you
call for an RA Number. We suggest insurance for all forms
of cartage.

9. EAW COMMERCIAL WARRANTY

Warranty: LOUD Technologies Inc. requires its authorized
EAW Commercial distributors to abide by the following
warranty terms for all EAW Commercial brand products
(all dates are from the date of delivery from an Authorized
EAW Commercial Distributor to the end user/installation
site): Loudspeakers – 5 years; Active Electronics – 5 years;
Accessories – 2 years.
What Is Covered: Defects in workmanship and materials
and against malfunctions. EAW Commercial distributors
must remedy all such defects and malfunctions without
charge for parts or labor if the warranty applies. Final
determination of warranty coverage lies solely with each
authorized EAW Commercial distributor.
What Is Not Covered: This warranty does not extend
to damage or malfunctions resulting from, but not limited
to, shipment, improper installation, misuse, neglect,
abuse, normal wear, accident, or to any product on
which the serial number has been modified or removed.
Exterior defects in or damage to the exterior appearance
are specifically excluded from this warranty. EAW
Commercial distributors shall not be liable for incidental
or consequential damages resulting from the use of EAW
Commercial products. Repairs and/or modifications by
other than an Authorized EAW Commercial Distributor
automatically voids this warranty.
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