Avoid Service Checklist - Kenmore 4811 - 3.5 cu. Ft. I.E.C. High-Efficiency Washer Use And Care Manual

workmanship or materials in this washer.
OCCURRENCE
NOISE
High pitch "jet engine" noise.
Rattling and clanking noise.
POSS|BI.E CAUSE / SOLUTION
, A certain amount of motor whine is normal during the spin cycle.
,, Foreign objects such as coins or safety pins may be in drum or pump. Stop wastqer and check drum.
if noise continues after washer is restarted, ob ects may be in pump. Call your authorized servicer.
,, Belt buckles and metal fasteners are hitting wash drum. To prevent unnecessary noise and damage
to drum, fasten fasteners and turn items nside out.
Squealing sound or hot rubber odor. ®
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Thumping sound.
Vibrating noise.
OPERATING
Washer does not start.
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Washer is overloaded. Do not overload wastqer. Stop washer and reduce load.
Heavy wash loads may produce a thumping sound. This is usually normal. If sound continues, wastqer
is probably out of balance. Stop washer and redistribute wash load.
Washer is not resting firmly on floor. Move washer so it rests firmly on floor. Ad ust leveling legs and
tighten lock nuts. See INSTALLATION INSTRUCTIONS for details.
Shipping bolts and foam block have not been removed during installation. See INSTALLATION
INSTRUCTIONS for removing sNpping bolts and foam block. -
Wash load unevenly distributed in drum. Stop washer and rearrange wash load.
,, Electrical power cord may not be plugged in or connection may be loose. Make sure plug fits tightly
in wall outlet.
,, House fuse blown, circuit breaker tripped, or a power outage has occurred. Reset circuit breaker c
replace fuse. Do not increase fuse capacity. If problem is _i circuit overload, have it corrected by
c]ualified electrician, if problem is a power outage, call local electric company.
,, Water supply faucets are not turned on. Turn 6n water supply faucets.
,, Motor is overheated. Washer motor will sto_ if it becomes overheated, it will automatically restart aftc
a cool down period of up to 30 minutes (if washer has not been manually turned off).
Dispenser drawer is open. Close drawer.
,, Washer door is not completely closed. Close door completely.
,, Load is too small. Add 1 or 2 similar items to help balance ttqe load.
,, Dispenser drawer is open. Close drawer.
,, Heavily soiled items. Wipe drum with a nonabrasive housetqold cleanser, then rinse. Stqake or brush
excess dirt and sand from items before washing
Washer won't spin.
Residue left in drum.
WATER
Water collects in folds of the • This is a result of the washing action and is part of the normal operation of the washer.
bellows at the end of the cycle.
Water collects in bleach and fabric softener ,, This is a result of the siphoning action and is part of the normal operation of the washer. Water may
compartments, be removed by removing the dispenser drawer (see Page 9 Figures 1 and 2) and draining water into
tt_e empty drum or sink.
Wash load too wet after spin. ,, Washer is overloaded. Do not overload washer. See Washing Procedures.
,, Load is too small. Add 1 or 2 similar items to help balance the load.
,, Load is out of balance. Rearrange load to allow proper spinning.
,, Drain hose is kinked. Straighten drain hose.
Water does not enter washer or it enters ,, Water supl_ly is not adequate in area. Check another faucet in the house. Wait until water supply and
slowly, pressure increase.
Water supply faucets are not completely open. Fully open hot and cold faucets.
,, Water is being used elsewhere in the house. Water pressure must be at least 30 psi (260 kPa). Avoid
running water elsewhere while washer is filling.
Water inlet hoses are kinked. Straighten hoses.
Hot water heater is set too low or is a distance from wast_er. Measure hot water temperature at nearby
faucet with candy or meat thermometer. Water temperature should be at least 120% (49°C). Adjust
water heater as necessary.
Hot water is being used elsewt_ere in the house. Avoid using hot water elsewhere before or during
wast_er use. There may not be enough hot water available for proper cleaning. If problem persist_
your hot water system may be unabl_ to support more than 1 use at a time.
Drain hose is kinked or clogged. Clean and straighten the drain hose.
Maximum standpipe height is 8' (2.4 m).
House drain pipes are _:logged. Unclog drain pipes. Contact plumber if necessary.
Fill hose connection is loose at faucet or washer. Check and tighten hose connections. Install rubber
sealing washers provided.
Wrong detergent. Run rinse cycle. Use a low-sudsing high efficiency detergent.
Too rfiuch detergent. Run rinse cycle. Use less detergent in future loads
Hot and cold water hoses are connected to wrong supply faucets. Connect hot water hose to hot
water faucet and cold water hose to cold water faucet.
Drain hose standpipe is incorrect height. Standpipe must be a minimum of 23.6" (60 cm) high to prevent
siphoning. See INSTALLATION INSTRUCTIONS.
10
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Warm or hot water is not hot enough. •
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Water in washer does not drain or drains •
slowly.
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Water leaks.
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Oversudsing. •
Incorrect wash and rinse temperatures.
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Water is entering washer but tub does not
fill.