Scanning Problems; Copying Problems - Samsung SCX-6545NX User Manual

CONDITION SUGGESTED SOLUTIONS
Character voids are white areas within parts of
Character Voids
characters that should be solid black:
• If you are using transparencies, try another
type of transparency. Because of the
A
composition of transparencies, some
character voids are normal.
• You may be printing on the wrong surface
of the paper. Remove the paper and turn it
around.
• The paper may not meet paper
specifications. (See "Specification on print
media" on page 35.)
If horizontally aligned black streaks or smears
Horizontal stripes
appear:
• The imaging unit may be installed
improperly. Remove the cartridge and
reinsert it.
• The imaging unit may be defective.
Remove the toner cartridge and install a
new one. (See "Replacing the toner
cartridge" on page 95.)
• If the problem persists, the machine may
require repair. Contact a service
representative.
If the printed paper is curled or paper does not
Curl
feed into the machine:
• Turn the stack of paper over in the tray.
Also try rotating the paper 180° in the tray.
• Change the printer option and try again. Go
to printer properties, click Paper tab, and
set type to Thin Paper. Refer to the
Software section for details.
Your printer is probably being used at an
An unknown
altitude of 1,000 m (3,281 ft) or above.
image repetitively
The high altitude may affect the print quality
appears on a next
such as loose toner or light imaging. You can
few sheets or
set this option through Paper or Printer tab in
loose toner, light
printer driver's properties. (See "Altitude
print, or
adjustment" on page 29.)
contamination
occurs.

Copying problems

CONDITION
Use Light and Dark arrows to darken or
Copies are too light
lighten the backgrounds of copies.
or too dark.
• If the defects are on the original, press
Smears, lines,
Light and Dark arrows to lighten the
marks, or spots
background of your copies.
appears on copies.
• If there are no defects on the original, clean
the scan unit. (See "Cleaning the scan
unit" on page 94.)
SUGGESTED SOLUTIONS
CONDITION
• Ensure that the original is face down on the
Copy image is
scanner glass or face up in the DADF.
skewed.
• Check that the copy paper is loaded
correctly.
Ensure that the original is face down on the
Blank copies print
scanner glass or face up in the DADF.
out.
• Replace the paper in the tray with paper
Image rubs off the
from a new package.
copy easily.
• In high humidity areas, do not leave paper
in the machine for extended periods of
time.
• Fan the stack of paper, then turn it over in
Frequent copy paper
the tray. Replace the paper in the tray with
jams occur.
a fresh supply. Check/adjust the paper
guides, if necessary.
• Ensure that the paper is the proper paper
weight. 80 g/m
recommended.
• Check for copy paper or pieces of copy
paper remaining in the machine after a
paper jam has been cleared.
• Your originals may contain pictures, solids,
Toner cartridge
or heavy lines. For example, your originals
produces fewer
may be forms, newsletters, books, or other
copies than expected
documents that use more toner.
before running out of
• The machine may be turned on and off
toner.
frequently.
• The scanner lid may be left open while
copies are being made.

Scanning problems

CONDITION
• Make sure that you place the original to be
The scanner does
scanned face down on the scanner glass, or
not work.
face up in the DADF.
• There may not be enough available memory
to hold the document you want to scan. Try
the Prescan function to see if that works. Try
lowering the scan resolution rate.
• Check that the printer cable is connected
properly.
• Make sure that the printer cable is not
defective. Switch the cable with a known
good cable. If necessary, replace the cable.
• In case of use of account feature, make sure
that you have extra scan count remained.
For example, if you try to scan 10-page
document while you have 5 scan count left,
the scan job would be canceled.
SUGGESTED SOLUTIONS
2 bond paper is
SUGGESTED SOLUTIONS
Troubleshooting_ 115