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Appendix
5
Appendix
Troubleshooting
Symptoms
The system power does not turn on.
The system power is turned on but
5
no video data is displayed on the
monitor.
The subject is not clear enough to
see.
The remote control is not working.
The image is not visible.
The sound is not audible.
The system does not work with the remote
control.
Video or audio are poor.
Check the power cable is connected correctly.
Check the input voltage is correct.
Check the main power switch is turned on.
If the system power does not turn on even if the power cable is connected correctly,
please contact the service center.
Check the input mode of the monitor.
Unplug the power cable and plug in again.
Adjust the camera brightness and white balance in User > Video tab
Check the batteries.
Make sure that the battery polarity are connected with (+) and (-) matched correctly.
Check the remote control contains two AAA batteries that are in good working
condition.
Verify whether objects are obstructing the sensor on the front of the camera.
Check that the camera cable is connected correctly on device when you use the remote
control.
You can confirm camera connection status as camera icon in main screen
Check that the camera cable is connected correctly on device.
You can confirm camera connection status as camera icon in main screen.
Muffled audio reception from the far side may be caused by highly reverberant rooms.
If you are experiencing poor audio reception, add more sound absorbency to the room
and speak in close proximity to the microphone.
Ensure both ends are not muted. Verify that the audio out cables are properly connected
to the monitor and that any external speaker systems are powered and configured
correctly. Also check your Audio Out setting on your audio device (headset, HDMI,
built-in speaker).
Make sure your Audio Out preference in User > Audio for your sound device. If you are
unable to hear the ringer when an incoming call arrives, adjust the ring tone preference
in User > Audio
Reboot the system that is not responding to commands from the remote control.
After connecting to a call, if audio or video do not display normally, users can attempt to
connect after the codec box is set to low bandwidth.
Resolutions
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