Troubleshooting - Epson AcuLaser C3900N User Manual

Symptom Cause
Duplex misfeeds. Unsupported media (wrong size,
thickness, type, etc.) is being
used.
Media is still being misfed.
Media is The media is not correctly
misfeeding. positioned in the tray.
The number of sheets in the tray
exceeds the maximum allowed.
The media guides are not
correctly adjusted to the media
size.
Warped or wrinkled media is
loaded in the tray.
The media is moist from
humidity.
Envelopes are loaded in Tray 2, 3.
Labels, letterhead, postcards,
thick stock, or glossy are loaded
in Tray 3.
Custom-sized media is loaded in
Tray 3.
The recommended label sheet is
facing the wrong way in Tray 1 or
2.
Envelopes are facing the wrong
way in Tray 1.
AcuLaser C3900 Series
Solution
Use Epson-approved media. See "Print Media" on page 58.
Only plain paper, special paper and thick stock, 60–210 g/m2
(16–55.9 lb) can be autoduplexed. See "Print Media" on page
58.
Make sure that you have not mixed media types in Tray 1 or
2.
Do not duplex (double-sided) envelopes, labels, letterhead,
postcards, glossy or single side only paper.
Recheck the media path inside the duplex option and make
sure that you have removed all of the misfed media.
Remove the misfed media and reposition the media
properly in the tray.
Remove the excess media and reload the correct number of
sheets in the tray.
Adjust the media guides in the tray to match the size of the
media.
Remove the media, smooth it out, and reload it. If it still
misfeeds, do not use that media.
Remove the moist media and replace it with new, dry media.
Envelope must be loaded in Tray 1 only.
Labels, letterhead, postcards, thick stock, or glossy must be
loaded in Tray 1 or 2.
Custom-sized media can be loaded in Tray 1 or 2.
See "Print Media" on page 58.
Load the label sheets according to the manufacturer's
instructions.
Load the envelopes in Tray 1 so the flaps are facing up.
User's Guide

Troubleshooting

131