Epson AcuLaser C3900N User Manual page 134

Symptom Cause
Printer resets or The power cord is not correctly
turns off plugged into the outlet.
frequently.
A system error occurred.
The message PORT IEEE 802.1X authentication
failed.
AUTH ACTIVE
remains displayed
in the message
window.
You are Media or settings are not correct.
experiencing
duplex (double-
sided) problems.
(Epson AcuLaser
C3900DN only)
With N-up on Both the driver and the
multiple copies, application have been set for
the output is collation.
incorrect.
You hear unusual There is a foreign object stuck
noises. inside the printer.
The web-based The Web-Based EpsonNet
utility cannot be Config Administrator's
accessed. password is incorrect.
AcuLaser C3900 Series
Solution
Turn off the printer, confirm that the power cord is correctly
plugged into the outlet, and then turn on the printer.
Contact Technical Support with the error information.
Change the setting for INTERFACE MENU/ETHERNET/
IEEE802.1X/ENABLE to NO, and then check all settings
concerning IEEE 802.1X.
Make sure that you are using correct media.
❏
See "Print Media" on page 58.
❏
Do not duplex (double-sided) envelopes, labels,
letterhead, postcards, glossy or single side only paper.
❏
Make sure that you have not mixed media types in Tray 1
or 2.
Make sure that your document has more than one page.
Make sure that "EPSON AL-C3900" is selected in the "Model"
box under "Device Options" of the Windows printer driver
(Properties/Configure tab).
In the Windows printer driver (Layout/Print Type), choose
"Double-Sided."
For N-up on duplexed pages, choose Collate only in the
Windows driver's Basic tab. Do not set collation in the
application.
For N-up on multiple copies, choose Collate only in the
Windows driver's Basic tab. Do not set collation in the
application.
Turn off the printer and remove the object. If you cannot
remove it, contact Technical Support.
The Web-Based EpsonNet Config Administrator password
has a 0-character minimum and a 16-character maximum.
For details of the Web-Based EpsonNet Config administrator
password, refer to the Reference Guide.
User's Guide
Troubleshooting 134