Brother FAX-2440C User Manual page 156

DIFFICULTY
Printing Received Faxes (Continued)
Received color fax prints only
in black and white.
Left and Right margins are cut
off or a single page is printed
on two pages.
Phone Line or Connections
Dialing does not work.
(No dial tone)
Receiving Faxes
Cannot receive a fax
Sending Faxes
Cannot send a fax
Transmission Verification
Report says 'Result:NG' or
'Result:ERROR'.
Poor sending quality.
Vertical black lines when
sending.
TROUBLESHOOTING AND ROUTINE MAINTENANCE 12 - 11
SUGGESTIONS
Replace the color ink cartridges that are empty or nearly empty, and
then ask the other person to send the color fax again. (See Replacing
the ink cartridges on page 12-24.) Check that Fax Storage is set to OFF.
(See Setting Fax Storage on page 6-3.)
Turn on Auto Reduction. (See Printing a reduced incoming fax (Auto
Reduction) on page 4-7.)
Check the machine is plugged in.
Check for a dial tone. If possible, call your machine to hear it answer. If
there is still no answer, check the telephone line cord connection and
make sure all telephone connections are secured. If there is no ringing
when you call your machine, ask your telephone company to check the
line.
Change Tone/Pulse setting. (See Setting Tone and Pulse dialing mode
on page 2-1.)
Make sure the machine is in the correct receiving mode for your setup.
(See Basic receiving operations on page 4-1.)
If you frequently encounter interference on the phone line, try changing
the menu setting of Compatibility to Basic. (See Compatibility on page
12-13.)
Make sure that the Fax
mode on page 3-1.)
Ask the other party to check that receiving machine has paper.
Print the Transmission Verification Report and check for an error.
(See Printing reports on page 8-3.)
There is probably temporary noise or static on the line. Try sending the
fax again. If you send a PC FAX message and get 'Result:NG' on the
Transmission Verification Report, your machine may be out of memory.
If you frequently get transmission error with possible interference on the
phone line, try to change the menu setting of Compatibility to Basic.
(See Compatibility on page 12-13.)
Try changing your resolution to Fine or S.Fine. Make a copy to check
your machine's scanner operation.
If the copy you made shows the same problem, your scanner is dirty.
(See Cleaning the scanner on page 12-22.)
key is illuminated. (See How to enter Fax