Appendix; Troubleshooting - HitachiSoft FXTRIO-88W User Manual

StarBoard FX-TRIO Series

3. Appendix

3.1 Troubleshooting

Before assuming the product is broken, be sure to check adjustments, proper handling
procedures, the possibility of faulty cable connections, etc.
Recognition-Related Problems
Problem
The StarBoard does not
recognise input.
Touch Sensor Error
(Something is blocking light
from reaching the board
surface or reflective tape. Or
sensor adjustment is not
properly. StarBoard can not
detect the input.)
Touch Sensor Error
(USB error)
Touch Sensor Error
(Insufficient
bandwidth)
What to check
Is the USB
connected to the PC?
When viewing the central
region of the digitiser
storage area (page 1-5)
from the bottom, is the
LED lit green?
Did you start the system
in the correct sequence?
StarBoard Software files
may be broken or
installation may not be
complete correctly.
Other than the above
Is something
light from reaching the
board surface or reflective
tape?
Is the reflective
dirty?
Other than the above
The controller must be
reset and the
restarted.
Is a high-speed USB
device connected to the
USB
USB host controller used
to connect the StarBoard?
cable Connect the USB cable to the PC.
Check the USB cable connection.
Start the system in the correct
sequence. (For details on starting the
system, see page 2-7 of this User's
Guide.)
Uninstall the StarBoard Software and
then re-install it.
（For details on installing StarBoard
Software, see the StarBoard Software
x.x Installation Guide.)
Contact a support center.
blocking Remove the blockage.
tape Wipe away any soiling on the reflective
tape.
Adjust the sensor.
(See page 3-4 of this User's Guide.)
Disconnect
system reconnect it. If this does not solve the
problem, restart the PC.
Be sure to connect the StarBoard and
any high-speed
separate USB host controllers.
Be sure to use a USB hub in the case of
PCs with only one USB host controller.
3-1
Appendix
What to do
the USB cable
USB devices
English
and
to