Brother HL-5470DW User Manual page 137

Troubleshooting
Error message
Duplex Disabled
Fuser Error
Jam Duplex
Jam Inside
Jam MP Tray
Jam Rear
Jam Tray 1
Jam Tray 2
Limit Exceeded
Log Access Error
Manual Feed
No Paper
Load <size> paper
in <tray>.
No Toner
No Tray
Cause
The back cover of the machine is
not closed completely.
The duplex tray is not installed or
not installed correctly.
The temperature of the fuser unit
does not rise to a specified
temperature within the specified
time.
The fuser unit is too hot.
The paper is jammed in the duplex
tray or the fuser unit.
The paper is jammed inside the
machine.
The toner cartridge is placed in the
machine without the drum unit.
The paper is jammed in the MP tray
of the machine.
The paper is jammed in the back of
the machine.
The paper is jammed in the paper
tray of the machine.
The printing limit set by Secure
Function Lock 2.0 was reached.
The machine could not access the
print log file in the server.
Manual was selected as the paper
source when there was no paper in
the MP tray.
The machine is out of paper or
paper is not correctly loaded in the
specified paper tray.
The toner cartridge or the drum unit
and toner cartridge assembly is not
installed properly.
The standard paper tray is not
installed or not installed correctly.
Action
Close the back cover of the machine.
Re-install the duplex tray.
Turn the power switch off, wait a few seconds, and
then turn it on again. Leave the machine for 15
minutes with the power on.
See Paper is jammed in the Duplex tray
uu page 136.
See Paper is jammed inside the machine
uu page 143.
Put the toner cartridge into the drum unit, and then
re-install the drum unit and toner cartridge assembly
in the machine.
See Paper is jammed in the MP tray uu page 134.
See Paper is jammed at the back of the machine
uu page 139.
See Paper is jammed in Paper Tray 1 or Tray 2
uu page 134.
Contact your administrator to check your Secure
Function Lock Settings.
Contact your administrator to check the Store Print
Log to Network settings.
(For detailed information uu Network User's Guide:
Store Print Log to Network)
Place the same size of paper in the MP tray as is
shown on the LCD. If the machine is in Pause mode,
press Go. (See Loading paper in the multi-purpose
tray (MP tray) uu page 12.)
Put paper in the indicated paper tray.
Make sure the paper guides are set to the correct
size.
Remove the drum unit and toner cartridge assembly,
remove the toner cartridge from the drum unit, and
re-install the toner cartridge back into the drum unit
again. Re-install the drum unit and toner cartridge
assembly back in the machine. If the problem
continues, replace the toner cartridge. (See
Replacing the toner cartridge uu page 104)
Re-install the standard paper tray.
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