Appendix C - Troubleshooting; Understanding Log Files; Changing Log Level; Figure 19: The Video Conference Resources Database - Tandberg Data TANDBERG IBM LOTUS NOTES-DOMINO V 11.3 - INSTALLATION AND QUICK GUIDE 2010 Integration Manual

APPENDIX C - Troubleshooting

APPENDIX C - Troubleshooting
This chapter guides you through typical challenges faced during installation, and shows you how to
identify and solve them.

Understanding log files

By default Lotus Domino Server logs are stored on server where Lotus Domino is installed.
For example, if the Lotus Domino Server is installed in c:\IBM\Domino\, then the log files are
located at c:\IBM\Domino\data\IBM_TECHNICAL_SUPPORT\.
If the Lotus Domino Server is running in console mode (that is, not as a Windows service), you can
also view log messages directly in the console.

Changing log level

You can increase or decrease the number of log messages produced by the LNI component. Log in
to Lotus Notes as an Administrator and open the Video Conference Resources database (see

Figure 19: The Video Conference Resources database.)

Figure 19: The Video Conference Resources database.
Open the TMS Admin view on the left-hand menu. If there is no TMS Admin option available, then
go to the TMS Admin view is not available section of this appendix.
View the available settings on TMS Admin and select the Debug mode option (see Figure 20:
Changing the log levelError! Reference source not found.).
TANDBERG IBM Lotus Notes/Domino v 11.3 - Installation & getting started guide Page 42 of 49