Before Calling Service - Philips RC2573GR User Manual

3.

Before calling service

Check this list of symptoms and suggested steps before you request service.
Note: Familiarize yourself with the commercial features described in the TV installation
D
setup. The effects of several of these features, if not thoroughly understood, might appear as
faulty operation.
Symptoms
Installation TV does not respond to
commands of the Setup
Remote Control
TV does not respond
to the Guest Remote
Control
Unable to enter Setup
menu via Guest Remote
Control
Picture No picture
Double image / "ghost"
image
Snowy / noisy picture
Power No power
TV switches off by itself
TV cannot be switched
off
Suggested steps
Check the button on the left hand side of the remote control
SETUP
must be in the location (see
menu
on page 14 ).
YES REMOTE CONTROL
Check if is selected in the
LOCK Specifying the security options
feature (see
NO YES
24 ). Select if is selected.
Use the Green Remote Control (RC2573GR) to access the
Setup menu and reset the SECURITY setting (see
the security options
on page 24 ).
Check that the antenna / cable is connected properly at the
back of the TV.
Check picture adjustments (brightness, contrast, colour, tint).
Check Tuning Mode setting (Air / Cable).
Possible TV station problem. Try another channel.
VIDEO
Ensure is not selected in the
CHANNEL INSTALL
menu (see
Source
on page 18 ).
Check antenna, cable or set-top box.
Check antenna, cable and /or set-top box
connections. Ensure that they are properly connected.
Ensure that the TV's AC power cord is plugged into the main
socket and to your TV. If there is still no power, disconnect the
plug. Wait for 60 seconds and re-attach plug. Switch on the TV
again.
ESP
Check (Energy Saving Programmability) setting in TV
Configuring the control options
installation / setup (see
page 27 .
FORCED ON
Ensure is not selected in the
ON SWITCH ON / OSD
feature of the
Specifying the configuration when switching on TV
23 ).
Accessing the setup
on page
Specifying
MUTE
feature of the
Selecting the Mute
on
POWER
menu (see
on page
5